Human Resource Management Exam Solutions
Course Introduction
Human Resource Management (HRM) explores the strategic and operational roles of managing people within organizations. This course covers key HRM functions such as recruitment, selection, training and development, performance management, compensation, and employee relations. Students will examine how effective HRM practices contribute to organizational success by fostering a productive work environment, ensuring legal compliance, and aligning human capital with business objectives. Emphasis is placed on both theoretical foundations and practical applications, including case studies and current trends shaping the ever-evolving field of human resources.
Recommended Textbook
Effective Leadership 5th Edition by Robert N. Lussier
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12 Chapters
1945 Verified Questions
1945 Flashcards
Source URL: https://quizplus.com/study-set/1066
Page 2
Chapter 1: Who Is a Leader
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/21065
Sample Questions
Q1) In examining differences between managers and leaders, leaders
A) Focus on the best way to get the job done.
B) focus on doing things right.
C) Emphasize innovation and change
D) Use a more autocratic style
E) Emphasize stability.
Answer: C
Q2) Knowing how to lead and developing leadership skills will make you a better leader and a better follower.
A)True
B)False
Answer: True
Q3) By the 1950s, most of the leadership research had changed its paradigm, going from trait theory to focusing on what the leader actually did on the job.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Leadership Ethics and Traits
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) Why do people justify their unethical behavior?
Answer: People justify their unethical behavior to protect their self-concept, or to keep from having a guilty conscience or feeling remorse.
Q2) Give at least two organizational examples of unethical behavior and the process of justification.
Answer: Students' answers will vary.
Q3) Managers with Theory X attitudes tend to display more coercive, autocratic leadership styles using internal motivation and rewards.
A)True
B)False
Answer: False
Q4) Recall a present or past manager. Using Exhibit 2.5, which combinations of attitudes best describe your manager's leadership style? Give examples of the manager's behavior that illustrates his or her attitudes.
Answer: Students' answers will vary.
Q5) List the benefits of classifying personality traits.
Answer: Classifying personality traits helps to explain and predict behavior and job performance.
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Chapter 3: Leadership Motivation and Behavior
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/21067
Sample Questions
Q1) Goal setting might be the most effective management tool available.
A)True
B)False
Answer: True
Q2) What is your motivation theory? What major methods, techniques, and so on, do you plan to use on the job as a manager to increase motivation and performance?
Answer: Students' answers will vary.
Q3) Giving Praise. You are the owner of a small retail clothes store. You are in the middle of working on a new display when Chris, a salesperson, comes over to you and suggests how to rearrange the sweaters so that the display is more colorful and appealing to the eye. You decided to give Chris praise for a good idea.
Answer: Step 1. Tell the employee exactly what was done correctly. Chris, your rearrangement of the sweater idea is excellent.
Step 2. Tell the employee why the behavior is important. How appealing the display is will have an impact on how many sweaters we sell.
Step 3. Stop for a moment of silence.
Step 4. Encourage repeat performance. Thanks, and please continue to give me your ideas.
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Page 5
Chapter 4: Contingency Theories in Leadership
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Do you agree that time is an important situational factor to consider in selecting a leadership style for the situation? Explain.
Q2) The characteristics of the decisions made in the time-driven model are:
A) consult, participate, delegate.
B) leader, follower.
C) focus, value, orientation.
D) expertise, competence, knowledge.
Q3) In Europe and other parts of the world, managers have fewer cultural than technical variables to deal with because of similar value systems and religious backgrounds among employees.
A)True B)False
Q4) Do the three situational favorableness factors of the contingency leadership model (Exhibit 5.3) fit in only one of the three variables (follower, leader, situation) of all contingency leadership variables (Exhibit 5.1)? Explain.
Q5) Task structure is the most powerful determinant of overall situational favorableness.
A)True B)False
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Chapter 5: Influencing: Politics, Power, Negotiation, and Networking
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168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/21069
Sample Questions
Q1) During negotiations, which of the following should you do?
A) ask questions to focus on meeting the your needs.
B) develop rapport and focus on the obstacles.
C) ask for something in return.
D) you make the first offer to get the advantage
Q2) Most day-to-day manager-employee interactions are based on ____ power.
A) legitimate
B) reward
C) coercive
D) referent
Q3) What are the three political behaviors and four guidelines for developing political skills?
Q4) Discuss how power and politics are related.
Q5) Which one or two suggestions for developing political skills are the most relevant to you? Explain.
Q6) Explain the differences between position power and personal power.
Q7) Giving employees praise, recognition, pay raises or bonuses are examples of reward power.
A)True
B)False Page 7
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Page 8
Chapter 6: Coaching, Communication, and Conflict Skills
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190 Verified Questions
190 Flashcards
Source URL: https://quizplus.com/quiz/21070
Sample Questions
Q1) What are the four guidelines to getting feedback on messages?
Q2) List the steps in the initiating conflict resolution model.
Q3) The five steps in the oral message-sending process are (1) develop rapport; (2) state your communication objective; (3) transmit your message; (4) check the receiver's understanding; and (5) get a commitment and follow up.
A)True
B)False
Q4) The accommodating conflict style is appropriate when:
A) your stake in the issue is not high.
B) the conflict resolution is urgent.
C) a solution will only be temporary.
D) the person enjoys being a follower.
Q5) Which of the following is NOT one of the guidelines you should use when getting feedback on messages?
A) ask questions
B) be aware of nonverbal communication
C) verify the message
D) be open to feedback
Q6) Describe paraphrasing and state why it is used.
Page 9
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Chapter 7: Follower-ship and Leader Member Exchange
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180 Verified Questions
180 Flashcards
Source URL: https://quizplus.com/quiz/21071
Sample Questions
Q1) A major advantage of LMX theory is its ease of measurement.
A)True
B)False
Q2) High-quality LMX relationships create a circle of reciprocity where followers feel like they should go the extra mile for a leader who supports them and the leader feels like he or she should offer the followers more support and benefits to keep their loyalty. Do you believe this is the case in the real world or is it something different?
Q3) Describe three determining factors for high-quality LMX relationships.
Q4) Because your leader is an authoritarian leader, you know that he prefers ____ followers.
A) passive
B) pragmatic
C) alienated
D) conformist
Q5) Low-quality LMX relationships are characterized by:
A) little or no involvement in decision making.
B) less support.
C) more formal supervision.
D) all of the answers are correct
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Chapter 8: Self-Managed Teams and Team Leadership
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188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/21072
Sample Questions
Q1) Briefly describe the seven characteristics of effective teams.
Q2) The self-managed team ____ is the external leader of a self-managed team, whose job is to create optimal working conditions so team members take on responsibilities to work productively and solve complex problems on their own.
A) facilitator
B) leader
C) champion
D) director
Q3) Team cohesion is increased when member self-identification with the team is strong.
A)True
B)False
Q4) Team innovation is the collective acquisition, combination, creation, and sharing of knowledge.
A)True
B)False
Q5) It is recommended that leaders play the role of facilitators at meetings.
A)True
B)False
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Chapter 9: Transformational and Charismatic Leadership
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/21073
Sample Questions
Q1) Charismatic leaders receive their followers' acceptance conditional on receiving some external reward such as money or financial gain.
A)True
B)False
Q2) Charismatic leaders most often use position power to motivate followers.
A)True
B)False
Q3) Stewardship empowers followers to make decisions and to have control over their jobs while servant leadership helps them to grow professionally and personally.
A)True
B)False
Q4) Launching a new product is a big risk because most new products fail to make it in the marketplace. Managers are generally inclined to take the risk only if there is a 95 percent or better chance of success. However, your manager has just decided to market a new product with only a 75 percent chance of being successful. This behavior is characteristic of which of the following?
A) transformational leadership
B) transactional leadership
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Chapter 10: Leadership of Ethics, Diversity, and Culture
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/21074
Sample Questions
Q1) ____ people are comfortable with and accepting of the unknown, and tolerate risk and unpredictability.
A) High uncertainty avoidance
B) High power-distance culture
C) Low uncertainty avoidance
D) none of the answers are correct
Q2) Describe the characteristics of low- and high-performance cultures.
Q3) During a lunch conversation, employee A tells employee B, "I know that Jean Claude started this company, but he died 10 years ago. Do I have to keep hearing all these stories about him?" This may illustrate evidence that the company has which of the following types of organizational culture?
A) low-performance (weak) culture
B) high-performance (strong) culture
Q4) Diversity can bring about negative outcomes if not effectively managed.
A)True
B)False
Q5) Describe which of the four types of organizational cultures (Exhibit 10.5) exist where you work or have worked.
Q6) Describe Hofstede's value dimensions of national culture.
Page 13
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Chapter 11: Change Management and Strategic Leadership
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/21075
Sample Questions
Q1) Effective change leaders:
A) use coercion to effect change.
B) redirect resistance in ways that can support change.
C) overcome resistance by detailed contingency planning.
D) all of the answers are correct
Q2) To reduce employees' resistance to change, change agents need to pay attention to the five Ps, which include
A) price
B) promotion
C) purpose
D) proof
E) C and d
Q3) One of the most common reasons why people resist change is because of the threat to their personal safety.
A)True
B)False
Q4) Effective change agents must be good listeners.
A)True
B)False
Q5) Discuss the role of strategic leadership in the strategic management process.
Page 14
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Chapter 12: The Learning Organization and Crisis Leadership
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/21076
Sample Questions
Q1) The best indicator of an organization's readiness to respond to a crisis is how it rates on five factors. What are these five factors?
Q2) How has the Internet affected the way crises are perceived in our society today?
Q3) Identify three key components of the pre-crisis planning phase.
Q4) It is generally believed that within an hour of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.
A)True
B)False
Q5) SWOT analysis is used in the risk reduction step in the risk assessment process. A)True B)False
Q6) Organizational learning involves external and internal sources. A)True B)False
Q7) Think of a leader whom you have observed in a crisis situation, either in person or on TV. Critique the leader's handling of the crisis using the text discussion as your guide.
Page 15
Q8) Describe the five-step process to crisis risk assessment.
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