Human Resource Management Exam Solutions
Course Introduction
Human Resource Management explores the strategic and operational roles that human resources play within organizations. The course covers key functions such as recruitment and selection, training and development, performance management, compensation and benefits, and labor relations. Emphasis is placed on understanding the legal and ethical considerations involved in HR practices, fostering organizational culture, and aligning HR strategies with organizational goals. Students will gain practical insights into workforce planning, effective communication, employee engagement, and conflict resolution to prepare for HR roles in a dynamic business environment.
Recommended Textbook
Human Resource Management 1st Edition by David Lepak
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14 Chapters
1400 Verified Questions
1400 Flashcards
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Page 2
Chapter 1: Managing Employees for Competitive Advantage
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30480
Sample Questions
Q1) Jobs must be designed primarily to enhance an employee's knowledge and develop their skills in order to ensure the employee grows with the company for which they work.
A)True
B)False
Answer: False
Q2) Designing jobs and planning for the future workforce needs of an organization are considered one of the the primary HR activities known as work design and workforce planning.
A)True
B)False
Answer: True
Q3) Employees' attitudes about an organization and their behaviors at work are determined in part by whether or not they feel ________, which is impacted by the system the organization has in place regarding ________.
Answer: valued; compensation
Q4) Job design is the same across one industry for the same type of position. A)True
B)False
Answer: False
Page 3
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Chapter 2: Organizational Demands and Environmental Influences
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) External alignment is best described as:
A) designing HR activities so that the organization is able to meet organizational demand, handle external influences, remain compliant with regulations.
B) creating a reward and recognition program which retains top performing employees.
C) training management staff on how to appropriately counsel employees using a progressive discipline system.
D) designing a job so that it can be performed in the safest and most efficient manner possible.
E) using company characteristics to determine the organizational culture and values that will be followed.
Answer: A
Q2) An organization that focuses on designing the most efficient processes and rewards employees for identifying cost savings ideas is pursuing a ________ strategy.
Answer: cost leadership
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Chapter 3: Regulatory Issues
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A high end retail store was hiring a sales representative to work at their jewelry counter. A 48-year-old male was hired and the 41-year-old female applicant was not hired because the store didn't think a woman could be as assertive as a man when trying to make a sale. This could potentially be a case of:
A) hostile work environment.
B) gender-plus discrimination.
C) sexual harassment.
D) age discrimination.
E) quid pro quo.
Answer: B
Q2) Which federal agency is responsible for investigating charges of discrimination number Title VII of 1964?
A) ADA
B) ADEA
C) OFCCP
D) EEOC
E) INS
Answer: D
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Page 5
Chapter 4: Job Design and Job Analysis
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) At XYZ Accounting Firm the staff accountant positions require that the individual selected be a CPA. The firm is having difficulty locating someone full time to fill the job who already has their CPA. They have received many resumes from recent graduates who don't meet all of the qualifications. In addition, other staff who are having to take on the duties of the vacant position are beginning to take issue with the extra work they have had to do. What may they want to consider doing to resolve this issue?
A) Redesign the job to enhance job satisfaction dimensions such as job enlargement.
B) Continue searching until they find someone because compromising the job qualifications is not an option.
C) Lower the qualifications and hire a recent graduate who they can train and then have them become a CPA.
D) Split the job into two part time positions, one which would handle CPA level tasks and the other which would be a lower level accounting position.
E) Both C and D are correct.
Q2) A ________ team is a stable, structured, full time group of employees who work under the direction of a supervisor to create a product or service.
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Chapter 5: Workforce Planning
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) All of the following are True about the WARN Act EXCEPT:
A) it applies to companies with 100 or more full time employees.
B) it applies to companies with 100 or more employees, including part time employees who work at least 4000 total hours a week.
C) notification si required if 50 or more employees will be affected within 30 days by a plant closing.
D) notification is required if 500 or more employees will be affected within 30 days by a mass layoff.
E) 90 calendar days of advance notice of a plant closing or mass layoff is required.
Q2) Companies should plan for labor supply and labor demand issues by:
A) contacting their local unemployment office to advertise their openings.
B) evaluating the internal and external environment.
C) letting HR handle the workforce planning initiatives.
D) keeping management focused on daily operations and executives focused on workforce issues.
E) none of the above.
Q3) Explain how the labor market and economic conditions can impact workforce planning.
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Chapter 6: Recruitment
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100 Flashcards
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Sample Questions
Q1) Managers are generally more concerned with the time-to-start metric rather than the time-to-fill metric because it more accurately reflects how long it takes to fill a vacancy.
A)True
B)False
Q2) Identify which most important piece of information is missing from the following job ad: "Part Time Cook wanted to work 2nd shift in busy Italian restaurant kitchen. Must have at least 3 years of previous experience, management experience preferred. Must be familiar with using a variety of kitchen equipment and tools to prepare main courses, side dishes and desserts. To apply call 555-1111. EOE"
A) Directions to the restaurant
B) Explanation of the type of education or training required
C) Who the cook will be reporting to
D) The hourly rate for the position
E) How many employees work there
Q3) ________ agencies require that you pay the full recruitment fee after the person is hired, while ________ agencies require that you pay part of the fee up front then the remainder once the person is hired.
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Chapter 7: Selection
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The ________ helps a recruiter score an applicant and provides an objective way for an applicant's qualifications to be reviewed.
Q2) A loose labor market signifies:
A) that employers cannot be selective about who they choose for open positions.
B) applicants may have job offers from many employers.
C) there are more qualified applicants than job openings.
D) both A and B.
E) both B and C.
Q3) Jose, who lives in Mexico, has accepted a position with a U.S based company and is being sent to one of their operations in South America. Jose was chosen because he is bilingual and familiar with the culture of South America. Jose is considered a:
A) telecommuting national.
B) host-country national.
C) parent-country national.
D) third-country national.
E) multinational host.
Q4) The Big Five approach to personality inventories groups personality traits into one of five categories including ________, ________, ________, ________, and extroversion.
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Chapter 8: Training and Development
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) You have been assigned the task of designing a training program for new cashiers at the grocery store in which you work. What three items does your program need to include as part of the design phase? Identify and define the three items and provide examples.
Q2) When evaluating any type of training program what would be some examples of questions you would want to ask in order to get good feedback from participants in order to identify what changes need to be made? List at least 5 questions you would ask on a training evaluation form.
Q3) During the interview, Seth shared with you that he is interested in going back to school for his master's degree in order to prepare himself to eventually take on a management role with the organization. This demonstrates that Seth has high learning agility.
A)True
B)False
Q4) Analyzing the strengths, weaknesses, opportunities and threats of an organization are all steps in a task analysis.
A)True
B)False
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Page 10
Chapter 9: Performance Management
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100 Flashcards
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Sample Questions
Q1) John, the supervisor, has never really got along with Mary, a production worker on his shift. She is very outspoken and can tend to be overbearing at times. When doing Mary's evaluation John rates her rather low even though she is one of his top performers in regard to productivity. This would be an example of ________ error.
Q2) Using a ________ approach means evaluating how employees actually conduct themselves on the job, rather then whether or not they have certain traits.
Q3) The difference between the behaviorally anchored rating scale and the behavioral observation scale is ________ an employee displays certain behaviors on the job.
Q4) When designing the performance evaluation for a chef items such as "prepares food in a timely fashion" and "follows appropriate safety and sanitation guidelines" would be examples of:
A) performance dimensions.
B) global performance measures.
C) contaminated performance measures.
D) deficient performance measures.
E) performance standard.
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Chapter 10: Compensating Employees
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) As the HR Manager you have been asked to do a review of compensation rates in your organization as compared to the external market. What steps will you follow to determine if wages need to be adjusted to be more externally competitive?
Q2) Under the FLSA all of the following pieces of information must be recorded and maintained EXCEPT:
A) Employee birthdate
B) Total hours worked each week
C) Employee's supervisor's name
D) Employee gender
E) Pay period dates
Q3) All of the following are methods of job evaluation EXCEPT:
A) factor comparison.
B) job ranking.
C) point factor.
D) job pricing.
E) job classification.
Q4) As COLAs occur an employer's fixed compensation costs increase.
A)True
B)False
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Chapter 11: Incentives and Rewards
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Sample Questions
Q1) Giving an employee who is a vegetarian a free turkey during the holidays is an example of an incentive that has no:
A) expectancy.
B) valence.
C) ownership.
D) goal setting.
E) merit.
Q2) Vince's department had no injuries or accidents for 6 consecutive months so his director gave each employee 8 hours of vacation to add to their vacation bank. This is an example of a/an:
A) Improshare plan.
B) Scanlon plan.
C) straight commission.
D) spot award.
E) lump sum merit bonus.
Q3) By aligning the interests of the employee with the interest of the company in order to encourage the employee to do what is best for the company, ________ theory has been used.
Q4) Identify and define three types of motivation theories. Give an example of each.
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Chapter 12: Employee Benefits and Safety Programs
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Sample Questions
Q1) In a cash balance plan the employer credits the employee's retirement account with a pay credit and an interest credit. For this reason a cash balance plan is a type of:
A) defined benefit plan.
B) defined contribution plan.
C) 401(k) plan.
D) self funded plan and 401(k) plan.
E) both a defined benefit plan that operates like a defined contribution plan.
Q2) EFG Manufacturing is planning to temporarily lay off several employees due to the economic downturn. Which of the following questions should it ask when determining how to proceed?
A) Will we provide continuing health insurance coverage to everyone until they are called back to work?
B) How will their retirement accounts be handled while they are not working?
C) Will we provide unemployment insurance to those laid off?
D) A and B are correct.
E) All of the above are correct.
Q3) President Roosevelt signed the ________ into law as a way to take care of workers in their later years.
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Chapter 13: Labor Unions and Employee Management
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Sample Questions
Q1) The ________ Act outlines the process to be followed for hearings and granted workers the right to collective bargain.
Q2) The ________ Act applies to common carrier rail service and commercial airline employees.
Q3) To prevent workers from being forced to pay dues to a labor union or to be fired for not paying such dues is one of the purposes of the ________.
Q4) The National Labor Relations Act provides all of the following EXCEPT:
A) encourages both the union and management to engage in collective bargaining.
B) requires both union and management to control their activities so that it doesn't have a negative impact on the economy.
C) protects the rights employees.
D) protects the rights of employers.
E) All of the above are correct.
Q5) Explain what the main components of the Norris-LaGuardia Act were and what was its significance.
Q6) The ________ Act created a "bill of rights" that gives union members such things as the right to free speech and due process and the right to sue their union.
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Page 15
Chapter 14: Creating High Performing Hr Systems
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Sample Questions
Q1) One of the steps in creating an HR score card is to evaluation your company's internal alignment.
A)True
B)False
Q2) When evaluating internal alignment explain the difference between evaluating the degree of alignment between HR practices and HR deliverables and evaluating the degree of alignment among HR practices themselves.
Q3) Which of the following best demonstrates in which order HR practices should be determined in order to result in the best alignment?
A) Orienting - Evaluating - Selecting - Compensating
B) Training - Compensating - Evaluating - Selecting
C) Selecting - Recruiting - Compensating - Evaluating
D) Recruiting - Selecting - Orienting - Evaluating
E) Selecting - Orienting - Compensating - Evaluating
Q4) For a position such as an assembly worker, being specific is less important because it is not important for them to understand why they need to perform their job, only how they are to perform it.
A)True
B)False
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