Human Resource Management Exam Review
Course Introduction
Human Resource Management explores the strategic approach to effectively managing people within an organization. This course covers key concepts such as workforce planning, recruitment and selection, training and development, performance management, compensation and benefits, and labor relations. Students gain an understanding of how HR practices align with organizational goals, promote employee engagement, and ensure legal compliance. The course also examines contemporary challenges such as diversity and inclusion, technological advancements, and international HRM, equipping students with the skills needed to address the evolving needs of the modern workforce.
Recommended Textbook Management 12th Edition by Richard
L. Daft
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19 Chapters
3213 Verified Questions
3213 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/20059
Sample Questions
Q1) Juan, as a division manager, is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle manager.
A)True
B)False
Answer: True
Q2) Recognizing the value of employees involves the organizing role of management.
A)True
B)False
Answer: False
Q3) Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):
A) first-line manager.
B) middle manager.
C) top manager.
D) chief executive officer.
E) operative.
Answer: B
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Chapter 2: The Evolution of Management Thinking
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?
A) E-commerce
B) E-business
C) Supply chain management
D) Knowledge management
E) Customer relationship management
Answer: C
Q2) The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works.
A)True
B)False
Answer: True
Q3) ______ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.
Answer: Supply chain management
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Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Briefly discuss the two key areas that cultural leaders influence culture.
Answer: The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement. This means the leader defines and communicates central values that employees believe in and will rally around. The cultural leader heeds the day-to-day activities that reinforce the cultural vision. The leader makes sure that work procedures and rewards systems match and reinforce the values. Actions speak louder than words, so cultural leaders "walk their talk."
Q2) Symbols, stories, and heroes are important because they:
A) entertain executive level management.
B) address the concerns of government.
C) acquaint customers to the organization.
D) communicate the significant values of an organization.
E) give employees something to talk about.
Answer: D
Q3) A slogan is a phrase or a sentence that concisely communicates a key corporate
Answer: value
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Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Language, values, religion, and education all describe which dimension in the international environment?
A) Economic
B) Legal
C) Political
D) Sociocultural
E) Technological
Q2) Which of the following is a form of franchising?
A) Direct investing
B) Licensing
C) Exporting
D) Countertrade
E) Barter trade
Q3) Unfortunately, many U.S. managers fail to realize that the values and behaviors that typically govern how business is done in the United States do not translate to the rest of the world.
A)True
B)False
Q4) List the four dimensions of national value systems identified by Hofstede.
Q5) List five of the countries that make up the European Union (EU).
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Unfortunately, discretionary responsibility is involuntary and is mandated by economics, law, or ethics.
A)True
B)False
Q2) What type of a stakeholder would a nature conservation group be for a paper manufacturing company?
A) Supplier
B) Competitor
C) Employee
D) Special interest group
E) None of these
Q3) Economic, legal, ethical, and discretionary responsibilities are the four areas of social responsibility which can be used to evaluate corporate social performance.
A)True
B)False
Q4) _____ is the code of moral principles and values that govern the behaviors of a person or group with respect to what is right or wrong.
Q5) Most managers operate at the _____ level.
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Chapter 6: Managing Start Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) What are the two principal advantages of forming a corporation?
A) Unlimited liability and potential conflicts with partners
B) Freedom from debt and relatively simple structure
C) Continuity and limits on owner's liability
D) Unlimited liability and continuity
E) Continuity and non-tax structure
Q2) Which of these refers to an unincorporated business owned by an individual for profit?
A) Partnership
B) Sole proprietorship
C) Corporation
D) Association
E) Trade alliance
Q3) A(n) _____ is an artificial entity created by the state and existing apart from its owners.
Q4) Social entrepreneurs are leaders who are committed to both good business and ensuring high profitability.
A)True
B)False
Q5) Name five of the ten characteristics of a successful business plan.
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as _____.
A) contingency planning
B) financial planning
C) crisis planning
D) consumer protection
E) environmental planning
Q2) _____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.
A) Scenario building
B) Crisis planning
C) Contingency planning
D) Trend management
E) Caution planning
Q3) Goals are most effective when they are specific, measurable, challenging and linked to rewards.
A)True
B)False
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) When an organization expands into a totally new line of business, it is implementing a strategy of:
A) Related diversification
B) Unrelated diversification
C) Cross-functional diversification
D) Product line diversification
E) Industry diversification
Q2) _____ includes the planning and decision making that lead to the establishment of the firm's goals and the development of a specific strategic plan.
Q3) _____ can be defined as the combination of benefits received and costs paid by the customer.
A) Organizational benefits
B) Value
C) Cost-benefit diversity
D) Synergy
E) Core competence
Q4) List the four components of a SWOT analysis.
Q5) Briefly discuss Porter's three competitive strategies.
Q6) The question What business are we in? concerns the _____ strategy.
Page 10
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) All of the following are characteristics of the classical decision making model except:
A) clear-cut problems and goals.
B) conditions of certainty.
C) rational choice by individual for maximizing outcomes.
D) limited information about alternatives and their outcomes.
E) all of these are characteristics of classical decision making model.
Q2) .A situation where the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable refers to ambiguity.
A)True B)False
Q3) Justifying past decisions is a common bias of managers.
A)True B)False
Q4) The political model consists of vague problems and goals, limited information about alternatives and their outcomes, and a satisficing choice for resolving problems using intuition.
A)True B)False
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Chapter 10: Designing Organization Structure
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) The _____ is an unbroken line of authority that links all persons in an organization and shows who reports to whom.
Q2) Unity of command and the scalar principle are both closely related to the:
A) amount of work specialization in an organization.
B) degree of formalization.
C) chain of command.
D) amount of bureaucracy in the organization.
E) matrix structure.
Q3) The divisional structure is sometimes called a(n) _____, _____, or _____.
Q4) The team approach to departmentalization is a response to:
A) lack of participative teams.
B) centralized decision-making.
C) the competitive global environment.
D) all of these.
E) both lack of participative teams and centralized decision-making.
Q5) The three characteristics of authority are that it must be _____, _____, and _____.
Q6) A(n) _____ is a temporary team designed to solve a short-term problem involving several departments.
Q7) List the three basic types of production technology.
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Chapter 11: Managing Change and Innovation
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Explain the concept of force field analysis.
Q2) An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.
A)True
B)False
Q3) The final step to be managed in the change process is:
A) freezing
B) implementation
C) intervention
D) planning change
E) envisioning change
Q4) A product change is a change in the organization's product or service outputs.
A)True
B)False
Q5) Forces for organizational change exist both in the external environment and within the organization.
A)True
B)False
Q6) _____ is defined as the adoption of a new idea or behavior by an organization.
Page 13
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Chapter 12: Managing Human Resource
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected job vacancies.
A)True
B)False
Q2) A key element of the strategic approach to human resource management argues that human resource management is NOT a matching process and managers should avoid attempts to match or integrate employees to organization's strategy and goals.
A)True
B)False
Q3) _____ is the first step in attracting an effective work force.
A) Selecting the candidate
B) Choosing recruiting sources
C) Applying the matching model
D) Human resource planning
E) Initiating change
Q4) _____ comprises the steps of observing and assessing employee performance, recording and assessment, and providing feedback to the employee.
Q5) _____ is the forecasting of human resource needs.
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Page 14
Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Paying a woman less than a man for the same work is an example of::
A) gender discrimination
B) ethnic discrimination
C) stereotyping
D) sexual harassment
E) prejudice
Q2) An organization which accommodates several subcultures, including employees who would otherwise feel isolated and ignored refers to pluralism.
A)True
B)False
Q3) Most organizations _____ shift from a monoculture perspective to one of pluralism.
A) can never
B) naturally
C) must make a conscious effort to
D) can easily
E) are against a
Q4) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as _____.
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Page 15
Chapter 14: Understanding Individual Behavior
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) According to research, an individual's personality has no affect on how they respond to stressors.
A)True
B)False
Q2) A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the ______.
A) Keirsey personality test
B) Myers-Briggs Type Indicator
C) Eysenck Personality Test
D) Enneagram Personality Type Detector
E) Oxford Capacity Analysis
Q3) Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?
A) Agreeableness
B) Conscientiousness
C) Emotional stability
D) Openness to experience
E) Extroversion
Q4) Briefly describe the perception process.
Page 16
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Referent power depends on the leader's:
A) formal title.
B) position in the hierarchy.
C) personal characteristics.
D) salary.
E) reward power.
Q2) The _____ leader is distinguished by his/her ability to bring about organizational change.
A) transformational
B) participative
C) charismatic
D) achievement-oriented
E) people-oriented leader
Q3) Legitimate, reward, and expert powers are all forms of position power.
A)True
B)False
Q4) _____ is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.
Q5) _____ leadership transcends self interest to serve others and the organization.
Page 17
Q6) A(n) _____ for leadership makes the leadership style unnecessary or redundant.
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Chapter 16: Motivating Employees
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:
A) need for power.
B) need for achievement.
C) need for affiliation.
D) need for relatedness.
E) none of these.
Q2) Alden is a recent college graduate. He is unsure about his future. A counselor in his university's career resources office recently told Alden that he had a high need for achievement. Based on this, what type of career should Alden pursue?
A) He should look for work as a project manager.
B) He should think about starting his own business.
C) He should look for work in "corporate America," he is sure to climb to the top.
D) He should play the Lotto.
E) None of these.
Q3) _____ involves whether putting effort into a task will lead to high performance.
Q4) _____ involves whether successful performance will lead to the desired outcome.
Q5) _____ combines a series of tasks into one new, broader job.
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) A good listener is passive and laid back.
A)True
B)False
Q2) The major problem with downward communication is drop off, the distortion or loss of message content.
A)True
B)False
Q3) When a group of workers have routine tasks to perform, a _____ communication structure allows more time for the task to be completed.
A) linear
B) centralized
C) decentralized
D) gossip
E) team
Q4) Messages that take place among members of the same department and concern task accomplishments are called _____.
Q5) A poor listener listens to central themes.
A)True
B)False
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Chapter 18: Leading Teams
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) A team shares or rotates leadership roles while a group has a designated strong leader.
A)True
B)False
Q2) Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.
A)True
B)False
Q3) According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT:
A) admit ignorance.
B) share control.
C) discourage a clash of ideas.
D) rally people around a compelling purpose.
E) clarify norms.
Q4) A(n) _____ is a unit of two or more people who interact and coordinate their work to accomplish a specific goal.
Q5) A goal that cannot be reached by a single party is called a(n) _____.
Q6) List the four ways team norms develop.
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Chapter 19: Managing Quality and Performance
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Which of the following allows employees to see for themselves the financial condition of the company?
A) Open-book management
B) An economic value-added system
C) Activity-based costing
D) An inappropriate control system
E) Market value-added system
Q2) Describe the difference between a balance sheet and an income statement.
Q3) The manager can use a variety of approaches when seeking to measure and control performance. Write a short essay in which you contrast and compare the hierarchical and the decentralized control processes, and explain the factors that help determine which method is used.
Q4) _____ refers to the number of steps taken to complete a company process.
Q5) _____ standards represent an international standard for quality management.
A) ISO 9000
B) Six Sigma
C) TQM
D) Kiazan
E) Foreign Economy Index
Q6) In a TQM program, what is benchmarking?
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