Human Resource Management Exam Review
Course Introduction
Human Resource Management provides a comprehensive overview of the strategies, policies, and practices essential for effectively managing people within organizations. The course examines key topics such as recruitment and selection, training and development, performance management, compensation and benefits, employee relations, and the legal environment affecting human resources. Emphasizing both theoretical foundations and practical applications, students will explore how human resource management contributes to organizational success by fostering a productive, compliant, and engaging workplace.
Recommended Textbook Management 12th Canadian Edition by
Stephen P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
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Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) When Don meets with Phil to discuss his performance concerns,he will be performing which management role?
A)negotiator
B)figurehead
C)leader
D)liaison
Answer: C
Q2) The roles of disseminator,figurehead,negotiator,liaison,and spokesperson are more important at the ________ levels of the organization.
A)lower
B)middle
C)higher
D)operational
Answer: C
Q3) Technical skills are critical in dealing with abstract and complex situations.
A)True
B)False
Answer: False
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Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) As more consumers have become aware of the use of rendered feed and the poor treatment of chickens in many large-scale poultry farms,some farm managers have switched to all-natural feed and "free range" breeding methods.This is an example of how changing ________ conditions can affect an organization.
A)demographic
B)economic
C)technological
D)political/legal
E)socio-cultural
Answer: E
Q2) Internal constraints that restrict a manager's decision options arise from
A)the organization's environment
B)the activities of industry competitors
C)the laws and regulations governing workplace practices
D)the organization's culture
Answer: D
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Page 4
Chapter 3: Managing Diversity
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Which of the following benefits of workplace diversity contributes to organizational performance?
A)reduced costs associated with high turnover and absenteeism
B)potential source of competitive advantage from improve innovation efforts
C)increased understanding of the marketplace and improved ability to better market to diverse customers
D)ability to attract and retain employees of diverse backgrounds
Answer: A
Q2) Employers are justified if they do not hire workers with disabilities as they lack job skills and experience necessary to perform as well as their able counterparts.
A)True
B)False
Answer: False
Q3) Diversity is limited to fair hiring practices,perceived discrimination and inequality. A)True
B)False
Answer: False
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Page 5
Chapter 4: Managing in a Global Environment
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) The primary reason it is difficult to gather information about a country's cultural differences is because ________.
A)people tend to be sensitive about their own culture
B)privacy laws often prohibit sharing this type of information with "non-natives"
C)natives are least capable of explaining the unique characteristics of their own culture
D)providing this information to foreign organizations reduces a competitive business advantage
Q2) Solidarity in the European Union is being undermined by protectionist pressures in some member countries.
A)True
B)False
Q3) Which of the following international expansion strategies involves the lowest level of risk and investment?
A)exporting
B)franchising
C)licensing
D)strategic alliances
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Chapter 5: Managing Entrepreneurially
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) When entrepreneurs start hiring employees for their young ventures,they typically look for people who ________.
A)have family ties to the business
B)currently work in the same industry
C)are self-motivated and multi-skilled
D)have the same personality as the entrepreneur
Q2) Henrik wanted to launch a new business focusing on custom hockey stick manufacturing-allowing semi-pro hockey players access to similar custom technology that NHL players receive.His potential financial backers kept pushing him to clarify the cost-benefit to his customers since it meant charging 15 percent to 20 percent more for an off-the-shelf hockey stick.They wanted to know his value proposition.
A)True
B)False
Q3) As the entrepreneurial venture matures and the opportunity becomes clear,owners can look to increase financing from ________.
A)chartered banks
B)family and friends
C)angel investors
D)godfather investors
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Page 7
Chapter 6: Managing Responsibly and Ethically
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Which of the following is one of the proposed methods for managers to reduce unethical behaviour in their organizations?
A)hire individuals with high ethical standards
B)issue warnings for wrong conduct
C)monitor employee work and behaviour
D)limit emails and other internal communications
Q2) approach taken by managers at the fast-food restaurant is best described as social
A)obstruction
B)obligation
C)reaction
D)responsibility
Q3) An organization is said to adopt the market approach to going green when it responds to the environmental demands made by its stakeholders.
A)True
B)False
Q4) In a short essay,outline the two individual characteristics that play a role in determining whether a person behaves ethically.
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Chapter 7: Innovation and Adaptability
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Organizational development techniques seek to bring about change in which of the basic change categories?
A)structure
B)people
C)mission
D)processes
Q2) A technician named Nelly was very concerned that some of the changes proposed by Kelly would lead to increased filing errors that would ultimately affect patient care.Nelly's resistance to change came from her ________.
A)belief that uncertainty would increase
B)fear that she would be forced out of her habit
C)belief that Kelly's changes would harm the organization
D)concern about increased ambiguity
Q3) ________ actively and enthusiastically support new ideas,build support,overcome resistance,and ensure that innovations are implemented.
A)Liberal leaders
B)Dream directors
C)Corporate gladiators
D)Idea champions
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Page 9
Chapter 8: Decision Making
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Optimistic managers typically select the alternative designed to ________.
A)maximize the maximum payoff
B)maximize the minimum payoff
C)minimize the maximum regret
D)maximize the minimum regret
Q2) A satisficing decision is one that is satisfactory and sufficient in the situation,and meets an acceptable level of performance.
A)True
B)False
Q3) According to the concept of bounded rationality,managers make decisions rationally but are limited by their ability to process information.
A)True
B)False
Q4) The type of decision-making in which the solution is considered "good enough" is known as which of the following?
A)minimizing
B)rationalizing
C)maximizing
D)satisficing
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Chapter 9: Foundations of Planning
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Directional plans provide ________,while specific plans provide ________.
A)clarity; flexibility
B)flexibility; clarity
C)urgency; flexibility
D)specificity; urgency
Q2) Planning reduces ________ by forcing managers to look ahead and anticipate
A)the need for controls; risk levels
B)bureaucracy; organizational growth
C)risk; economic and competitive conditions
D)uncertainty; change
Q3) The statement that each store should have sales equal to or greater than $900 per square metre per day is an example of ________.
A)a standing plan
B)a directional plan
C)a goal
D)management by objectives
Q4) Organizations real goals and stated goals are the same.
A)True
B)False
Page 11
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Chapter 10: Managing Strategically
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) The competitive strategy based on developing the market for small businesses that require large databases to process their accounts receivable billings is called
A)vertical integration
B)diversification
C)differentiation focus
D)cost leadership
Q2) According to the BCG matrix,a business unit that has low market share in a rapidly growing market is known as a ________.
A)cash cow
B)high flyer
C)question mark
D)rising star
Q3) Which of the following is a first-mover disadvantage?
A)uncertainty over competitor imitation
B)market entry barriers
C)high taxes in certain industries
D)inflexibility of prospective customers
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12
Chapter 11: Designing Organizational Structure
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Which of the following can be a weakness of the functional structure?
A)work specialization
B)economies of scale
C)lower employee satisfaction
D)duplication of resources
Q2) The current organizational design at Prairie is best described as ________.
A)organic
B)mechanistic
C)rational
D)intuitive
Q3) One purpose of organizing is to ________.
A)know what kinds of employees to hire in the future
B)establish relationships among employees,teams and departments
C)ensure the best and most specific job descriptions for each position
D)allow executives to better get to know their employees
Q4) Learning organization allows employees to work together the best way they can in empowered work teams.
A)True
B)False
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Chapter 12: Managers and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Sandra's efforts to present the company's situation in a more favourable light to employees is an example of which barrier to interpersonal communication?
A)defensiveness
B)filtering
C)selective perception
D)information overload
Q2) Changing technology is a significant source of environmental uncertainly for organizations.
A)True
B)False
Q3) Michelle observed that the current office facilities were quite old and workers had their own private offices which required substantial renovations.She decided to suggest that the renovations focus on ________ in order to help employees be visible to one another and thus improve communications.
A)implementing all modern communication technologies
B)designing a layout that would accommodate the wheel network
C)providing open workplace with few physical barriers
D)allowing everyone to select their own work space
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14
Chapter 13: Managing Human Resources
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Since ________ are essentially worthless as a selection tool,Denise will recommend that they stop using them.
A)work samples
B)written tests
C)application forms
D)reference checks
Q2) Which of the following is a disadvantage of college recruiting?
A)generates many unqualified candidates
B)may not increase workforce diversity
C)limited to entry-level positions
D)small body of potential candidates
Q3) Orientation program can consist of a member of the work group introducing the new hire to coworkers and the job environment.
A)True
B)False
Q4) Job descriptions focus on the job,while job specifications focus on the person.
A)True
B)False
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Chapter 14: Leadership
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The managerial grid developed by Blake and Mouton uses which two behavioural dimensions?
A)True
B)False
Q2) Alex Johnson was classified as an achievement oriented leader by his team.Which of the following would describe Johnson's leadership style best?
A)He lets subordinates know what's expected of them,schedules work to be done,and gives specific guidance on how to accomplish tasks.
B)He sets challenging goals and expects subordinates to perform at their highest level.
C)He consults with subordinates and uses their suggestions before making a decision.
D)He lets subordinates make decisions regarding how to do their jobs.
Q3) Leaders are necessary for organizations regardless of the follower characteristics.
A)True
B)False
Q4) In a short essay,describe the eight traits associated with leadership.
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Chapter 15: Motivating Employees
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Believing that individual's attitudes toward work determined success or failure,Herzberg investigated the question "________"
A)What makes the perfect job?
B)Why do workers obey managers?
C)What do people want from their jobs?
D)Why are most workers not motivated?
Q2) According to McGregor's Theory Y perspective,employees ________.
A)dislike work
B)want to avoid responsibility
C)need to be closely controlled to perform
D)consider work a natural activity
Q3) As manager of a large team of engineers,you notice that your team is falling short of its goals primarily because several team members are either not motivated to put in their best or are downright dissatisfied with their jobs.You have decided to follow Herzberg's two-factor theory to motivate your employees.What steps can you take to maximize motivation?
Q4) A Theory X manager would believe that people dislike work.
A)True
B)False
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Chapter 16: Managing Groups and Teams
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) The temporary groups that would be created to achieve a special task,then disband,are known as ________.
A)self-managed teams
B)task groups
C)command groups
D)cross-functional teams
Q2) A group's performance potential depends to a large extent on the individual resources its members bring to the group.
A)True
B)False
Q3) Effective teams are characterized by high ________,which means that the members believe in one another's integrity,character,and ability.
A)unified commitment
B)groupthink
C)external support
D)mutual trust
Q4) Describe the advantages and disadvantages of group decision making.
Q5) An organization must eliminate conflicts to be successful.Do you agree with this statement? Justify your answer.
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Chapter 17: Evidence-Based Decision Making
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Donna was also interested in predicting the company's ability to meet short-term obligations,which meant that Jan had to calculate a(n)________ ratio.
A)leverage
B)activity
C)profitability
D)liquidity
Q2) Which information source allows for feedback,is fast,but historically has a problem of being unable to document information for later reference?
A)oral reports
B)written reports
C)personal observation
D)standardized tests
Q3) The major drawback of feedback control is that by the time the manager has the information,the problem has already occurred.
A)True
B)False
Q4) In a short essay,describe the various tools organizations can use to control employee performance.
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