Human Resource Management Exam Review
Course Introduction
Human Resource Management explores the strategic and operational roles of HR professionals in organizations, focusing on key functions such as recruitment, selection, training and development, performance management, compensation, and employee relations. The course emphasizes the importance of aligning human resource practices with organizational goals, managing workforce diversity, and ensuring legal and ethical compliance. Through case studies and real-world examples, students gain insights into the challenges and best practices of managing people effectively to enhance organizational performance and foster a positive work environment.
Recommended Textbook
Organizational Behavior Emerging Knowledge 5th Edition by Steven L. McShane
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15 Chapters
2246 Verified Questions
2246 Flashcards
Source URL: https://quizplus.com/study-set/2677
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/53419
Sample Questions
Q1) Social entities are called organizations only when their members have complete agreement on the goals they want to achieve.
A)True
B)False
Answer: False
Q2) The contingency anchor of organizational behavior states that:
A)we should have a second OB theory to explain the situation in case our first choice doesn't work.
B)OB theories must view organizations as systems that need to adapt to their environments.
C)there is usually one best way to resolve organizational problems.
D)a particular action may have different consequences in different situations.
E)all of the above.
Answer: D
Q3) Intellectual capital represents the stock of knowledge held by an organization.
A)True
B)False
Answer: True
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Chapter 2: Individual Behavior, Personality, and Values
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/53418
Sample Questions
Q1) The Myers-Briggs Type Indicator measures the personality traits described by Swiss psychiatrist Carl Jung.
A)True
B)False
Answer: True
Q2) ______ is the amount of effort allocated to the goal.
A)Persistence
B)Direction
C)Intensity
D)Aptitude
E)Competencies
Answer: C
Q3) One limitation with information about cross-cultural values is that it incorrectly assumes that everyone within a specific country holds similar values.
A)True
B)False
Answer: True
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Chapter 3: Perception and Learning in Organizations
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/53417
Sample Questions
Q1) Homogenization and differentiation are two activities in the process of forming and maintaining our social identity.
A)True
B)False
Answer: True
Q2) Self-fulfilling prophecy may result in either better or worse performance than if the employee is not exposed to the self-fulfilling prophecy effect.
A)True
B)False
Answer: True
Q3) The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.
A)True
B)False
Answer: False
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Chapter 4: Workplace Emotions, Attitudes and Stress
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/53416
Sample Questions
Q1) Workaholism includes the three dimensions of:
A)efficacy, cynicism, and emotional exhaustion.
B)work involvement, compulsion to work, and low enjoyment of work.
C)alarm reaction, resistance, exhaustion.
D)time, strain, and role.
E)cynicism, drive to succeed, and resistance.
Q2) Researchers have consistently found that job satisfaction leads to improved job performance even when rewards are not a factor.
A)True
B)False
Q3) The stress experience in moderation is known as: A)distress.
B)burnout.
C)the general adaptation syndrome.
D)eustress.
E)Type A behavior pattern.
Q4) Emotions are communications to ourselves, which serve to put us in a state of readiness.
A)True
B)False
Page 6
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Chapter 5: Foundations of Employee Motivation
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/53415
Sample Questions
Q1) People with a high need for affiliation tend to be more effective in jobs that allocate scarce resources among employees.
A)True
B)False
Q2) According to Expectancy Theory, giving more valued rewards to employees with higher job performance mainly increases motivation by:
A)strengthening the E-to-P expectancy.
B)increasing the valence of a $1,000 bonus.
C)weakening the E-to-P expectancy.
D)strengthening both the E-to-P and P-to-O expectancies.
E)strengthening the P-to-O expectancy.
Q3) Feedback to employees is most effective when it is frequent, credible, and general.
A)True
B)False
Q4) According to Four-drive Theory, social norms, past experience, and personal values translate emotional signals into goal-directed effort.
A)True
B)False
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Chapter 6: Applied Performance Practices
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/53414
Sample Questions
Q1) Scientific management includes which of the following?
A)Assigning employees to fixed hourly wages.
B)Systematically dividing a job into its smallest possible elements and assigning these divided tasks to employees who are best qualified to perform them.
C)Combining tasks so employees perform an entire work process from beginning to end.
D)Encouraging employees to set their own goals and have positive thoughts about their work performance.
E)All of the answers are correct.
Q2) According to the self-leadership model, positive self-talk:
A)should never be practiced on the job.
B)represents the most important way to monitor our own performance.
C)occurs when employees are unable to control their own behavior on the job.
D)improves self-efficacy and employee motivation.
E)must occur only after the task has been accomplished.
Q3) Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.
A)True
B)False
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8
Chapter 7: Decision Making and Creativity
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/53413
Sample Questions
Q1) Which of these statements about creativity is TRUE?
A)Creativity is found in only 15 per cent of the adult population in Canada.
B)Creative people have no knowledge of the fundamental issues on that decision problem.
C)Creativity is strongest when employees have formed strong mental models.
D)Creative people have a strong need for social approval.
E)Creative people possess sufficient knowledge and experience on the subject.
Q2) Which of these statements about intuition is TRUE?
A)People sometimes justify biased and non-systematic decision making as intuition.
B)Intuition incorporates logical reasoning that has become habit over time.
C)Intuition is particularly valuable when the decision maker has extensive tacit knowledge.
D)Intuition is both an emotional experience and a rapid unconscious analytic process.
E)All of these statements are true.
Q3) To choose the best solution, decision makers need clear organizational goals that do not conflict with each other.
A)True
B)False
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Chapter 8: Team Dynamics
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/53412
Sample Questions
Q1) Which type of common team building activity aims to improve relations among team members?
A)Group therapy.
B)Role definition.
C)Personal testimonials.
D)Problem solving.
E)Paintball wars.
Q2) In terms of team size, the general rule is that teams:
A)cannot have more than seven or possibly eight members.
B)should have the fewest number of people possible to perform the work.
C)can be large or small without any influence on the team's effectiveness.
D)cannot have fewer than five members.
E)should be as large as possible, but smaller than the entire organization.
Q3) One way to change team norms in existing teams is to explicitly discuss the counterproductive norms with team members using persuasive communication strategies.
A)True
B)False
Q4) Identify the three levels of task interdependence and give an organizational example for each.
10
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Chapter 9: Communicating in Teams and Organizations
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/53411
Sample Questions
Q1) The encoding and decoding process is enhanced when both parties have similar "passbooks."
A)True
B)False
Q2) Active listeners improve their evaluating activities by:
A)organizing information.
B)showing interest.
C)clarifying the message.
D)interrupting when they disagree with the speaker.
E)doing all of the above.
Q3) Web-based magazines (e-zines):
A)allow companies to communicate breaking news quickly and efficiently to employees.
B)are used mainly to communicate long and detailed articles.
C)are slower and more costly to produce than most print-based company magazines.
D)are no longer popular in large organizations.
E)communicate long articles AND are no longer popular in large organizations.
Q4) Mimicking the sender's behavior is a central part of emotional contagion.
A)True
B)False
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Chapter 10: Power and Influence in the Workplace
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/53410
Sample Questions
Q1) Which of the following is NOT a distinct source of power?
A)Legitimate
B)Centrality
C)Referent
D)Coercive
E)Expert
Q2) A bread products manufacturer relies on maintenance employees to keep its rather old production equipment operating.Whenever the equipment breaks down, the maintenance team is able to repair the equipment quickly.However, they are less effective at avoiding these breakdowns and cannot predict when the equipment will break down.The maintenance group has modified the equipment over the years and the manufacturer of the production equipment is no longer in business.The maintenance employees teach each other how to repair the equipment but have refused to document any of this information saying that it is too difficult to document these details.The company owner has thought about firing the maintenance staff unless they document the maintenance procedures, but realizes that there is no one else who can repair the equipment.Name and discuss the sources and contingencies of power among the maintenance employees in this situation.
Q3) What is meant by the statement: 'Power does not flow to unknown people in the organization'?
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Chapter 11: Conflict and Negotiation in the Workplace
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/53409
Sample Questions
Q1) Conflict begins whenever both parties realize that they have opposing interests.
A)True
B)False
Q2) Constructive conflict:
A)is the same a relationship conflict.
B)encourages people to think about different points of view.
C)is a source of conflict based on the physical layout of the office.
D)is the main source of groupthink and denial of external problems.
E)is both 'A' and 'D'.
Q3) The bargaining zone model states that:
A)the physical space around the negotiations affects the negotiation outcome.
B)the negotiation process moves each party along a continuum with an area of potential overlap.
C)the best negotiations occur in a neutral territory.
D)negotiators must try to move the other party from a win-lose orientation towards a win-win orientation.
E)win-lose negotiations typically begin by each party communicating its resistance point.
Q4) Why should leaders of diverse teams require better conflict management skills?
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Chapter 12: Leadership in Organizational Settings
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/53408
Sample Questions
Q1) According to research on the behavioral perspective of leadership, which of these leader behaviors include showing mutual trust and respect for subordinates and having a desire to look out for their welfare?
A)Task-oriented
B)People-oriented
C)Achievement-oriented
D)Transaction-oriented
E)Participation-oriented
Q2) Which of these statements about leadership is TRUE?
A)Leadership includes the process of influencing others.
B)Leadership includes actions that change the work environment so that employees are better able to achieve team or organizational objectives.
C)Leadership applies to people in any position in the organization, not just those in executive positions.
D)All of the above are true.
E)Only 'A' and 'C' are true.
Q3) Cultural values shape the expectations that followers have of their leaders.
A)True
B)False
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Page 14
Chapter 13: Organizational Structure
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/53407
Sample Questions
Q1) Standardizing processes is less effective in non-routine and complex work.
A)True
B)False
Q2) Which of the following is NOT typically a problem with a functional structure?
A)It tends to increase dysfunctional conflict across work units.
B)It requires higher levels of interdependence than simple or divisionalized forms, thereby increasing potentially dysfunctional conflict.
C)It is more difficult to directly supervise employees within each department.
D)Employees are less likely to develop a broader understanding of the business.
E)It puts more emphasis on subunit goals than on organizational goals.
Q3) A problem with the divisional organizational structure is that it does not allow the organization to grow within that structure.
A)True
B)False
Q4) Large organizations can encourage informal communication as a coordinating mechanism by keeping each workplace small.
A)True
B)False
Q5) What role does organizational strategy play in designing organizations?
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Chapter 14: Organizational Culture
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/53406
Sample Questions
Q1) Espoused values are values proclamations.
A)True
B)False
Q2) Reality shock occurs when you perceive a discrepancy between your pre-employment expectations and on-the-job reality.
A)True
B)False
Q3) Organizational countercultures can potentially create conflict and dissension among employees.
A)True
B)False
Q4) The assimilation strategy of merging corporate cultures should be applied when the acquired firm has a weak culture and is willing to embrace the acquiring company's culture.
A)True
B)False
Q5) New employees learn corporate culture through the process of organizational socialization.
A)True
B)False
Page 16
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Chapter 15: Organizational Change
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/53405
Sample Questions
Q1) Employees tend to resist change when:
A)they work in a place where rewards and other control systems are incongruent with the new state of affairs.
B)they perceive that the new state of affairs will have higher direct costs or lower benefits than the existing situation.
C)they perceive that they lack the necessary skills required in the new state of affairs.
D)All of the above.
E)Only 'B' and 'C' cause employees to resist change.
Q2) One ethical concern with some organizational change programs is that they may threaten the employee's self-esteem.
A)True
B)False
Q3) Decreasing the driving forces and increasing the restraining forces:
A)are the main recommendations of appreciative inquiry.
B)makes the change process easier to implement.
C)represents the first step in the change process.
D)give the change agent more power in the change process.
E)are related to none of these statements.
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