Human Resource Management Exam Review
Course Introduction
Human Resource Management examines the strategies, practices, and functions involved in managing an organization's human capital. The course covers essential topics such as recruitment and selection, performance management, compensation and benefits, training and development, labor relations, and legal issues in HR. Students will gain an understanding of how effective human resource management contributes to organizational success by fostering a productive, motivated, and skilled workforce while ensuring compliance with employment laws and promoting ethical standards. Through case studies and practical exercises, learners will develop the skills necessary to address contemporary HR challenges in diverse business environments.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
1255 Flashcards
Source URL: https://quizplus.com/study-set/2361
Page 2
Chapter 1: The Supervisory Challenge
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83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46902
Sample Questions
Q1) Discuss the measures companies have taken to help their employees balance their family and job responsibilities.Why are companies taking these measures?
Answer: Employees' job performance can often be impacted by conflicts between family and job obligations.To lessen this conflict,and thus improve employee performance,many companies provide on-site child-care for their employees,or help employees make suitable child-care arrangements.The rise of alternative work arrangements such as flextime,job sharing,and telecommuting is also linked to employees' concerns about their family obligations.
Q2) Omega Corp.allows employees to choose their work hours within stated limits.This type of workplace policy is known as _____.
A)flextime
B)job sharing
C)telecommuting
D)job redesign
Answer: A
Q3) Supervisors are middle managers who oversee entry-level employees.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Management Functions
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) _____ is the managerial function ofguiding employees towardaccomplishing organizationalobjectives.
A)Staffing
B)Planning
C)Leading
D)Controlling
Answer: C
Q2) Teams are a means to an end,and that end is superior performance to what team members would achieve working as individuals.
A)True
B)False
Answer: True
Q3) The supervisory role is a difficult and demanding role because supervisors are the people "in the middle."
A)True
B)False
Answer: True
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Page 4
Chapter 3: Supervisory Planning
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) The Occupational Safety and Health Act (OSHA)is devoted to reducing and preventing injuries and accidents in municipal buildings.
A)True
B)False
Answer: False
Q2) Rules are no different than policies.
A)True
B)False
Answer: False
Q3) What is strategic planning? In most organizations,who is responsible for strategic planning?
Answer: Strategic planning is the process of establishing goals and making decisions that allow an organization to achieve its long- and short-term objectives.In most organizations,top-level managers are responsible for developing strategic plans.
Q4) Good planning guarantees desired results
A)True
B)False
Answer: False
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Page 5
Chapter 4: Supervising a Diverse Workforce
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) If a minority employee complains of harassment or discriminatory treatment by another employee,the supervisor must treat that complaint as a priority concern.
A)True
B)False
Q2) Supervisors of integrated racial groups may be reluctant to discipline anyone to avoid charges of discrimination.
A)True B)False
Q3) Describe who is protected by the ADA.What must employers do to comply with the ADA?
Q4) As long as a pregnant employee reports to work,she must fulfill all job responsibilities without special accommodations.
A)True
B)False
Q5) One of the barriers to integration in the workplace that minorities face is the lack of role models.
A)True B)False
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Chapter 5: Leadership and Followership
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) Christopher meets with his staff at least weekly to help them review their goals and tasks.He encourages his staff to set such job objectives that are challenging yet attainable.Such objectives are referred to as:
A)key performance indicators.
B)stretch targets.
C)change agents.
D)bull's eyes.
Q2) The six Pillars of ethics can be remembered by the acronym TRRFCC (Terrific).
A)True
B)False
Q3) Brynne has always been an advocate of the autocratic approach to management.As such,she has had to make several assumptions about her employees.Which of the following is NOT one of those assumptions?
A)Most employees work onlyto earn money.
B)Most employees are motivated by a feeling of accomplishment.
C)Most employees will work hard only if they fear losing their job.
D)Most employees are lazy.
Q4) What are some traits shared by most successful supervisory leaders?
Q5) Why are supervisors reluctant to delegate responsibility?
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Chapter 6: Communicating in a Noisy World
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) What are the advantages and disadvantages of oral communication?
Q2) Delilah requested a meeting with her supervisor to negotiate a pay increase.This is an example of what type of communication?
A)Downward communication
B)Upward communication
C)Lateral communication
D)Grapevine communication
Q3) The grapevine is part of the formal communication channel established by the organization.
A)True
B)False
Q4) Which of the following statements concerning the grapevine is correct?
A)Supervisors should tune into the grapevine because it can offer considerable insight.
B)The grapevine is not important to the supervisor and does not affect the supervisor.
C)The best cure for rumors on the grapevine is to ignore them so they will go away.
D)The grapevine is a formal channel of organizational communication.
Q5) Why is an agenda so important when planning for a meeting with one's boss?
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Chapter 7: Principles of Motivating Followers
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Which of the following is a disadvantage of the Theory Y approach?
A)It supports the development of negative motivation among employees.
B)It is often resented by employees.
C)It does not promote or allow personal growth for the employee.
D)It is not useful for employees who prefer firm direction from their supervisors.
Q2) Which of the following is an effective way of dealing with difficult behaviors of employees?
A)Seeking the help of upper management at the first occurance of an undesirable behavior
B)Talking to the employee in private to get his or her side of the story
C)Accentuating the weaknesses and the negative behavior of the employee
D)Avoiding assigning work to employees with difficult behaviors
Q3) _____ needs are at the highest level of Maslow's hierarchy of needs.
A)Self-fulfillment
B)Social
C)Physiological
D)Security
Q4) Describe the five core job dimensions.
Q5) What are physiological needs and how important are they?
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Which of the following ethical tests takes into consideration morals and values that have been instilled in an individual?
A)Legal-compliance test
B)Public-knowledge test
C)Long-term-consequences test
D)Inner-voice test
Q2) Employee resistance to change is based upon the change itself rather than the manner in which the change is introduced.
A)True
B)False
Q3) Which of the following statements regarding decision-making is true?
A)The decision-making process should vary significantly at different managerial levels.
B)Decisions made at the executive level are smaller in scope and magnitude than decisions at the supervisory level.
C)The decision-making process is considered complete when the problem situation is identified.
D)Decision making is integral to managerial functions and the core of planning.
Q4) Why is the nominal group technique used in the brainstorming process?
Page 10
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Chapter 9: The Principles of Organizing
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Supervisors cannot eliminate an informal organization:
A)because the grapevine will always alert group members of the supervisors' intention to do so.
B)unless they befriend the group's leader.
C)because they did not establish the organization.
D)until they create jobs for their employees that meet all of the employees' social and security needs.
Q2) Informal groups always make a supervisor's job easier.
A)True
B)False
Q3) Supervisors should resist the temptation to assign more work to more capable employees and less work to those who are less skilled.
A)True
B)False
Q4) Organizing the overall activities of an enterprise is the responsibility of the chief executive,not supervisors.
A)True
B)False
Q5) Simply stated,what is an "ideal" organizational structure?
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Chapter 10: Empowering Employees for Success
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) Training needs to be relevant,informational,interesting,applicable to the job,and actively involve the trainee.
A)True
B)False
Q2) Name at least four goals a job applicant hopes to achieve in an employment interview.Name at least four goals the employer hopes to achieve in the interview.
Q3) The level of emotionalcommitment an employeehas to an organization and itsgoals is known as _____.
A)efficacy
B)engagement
C)synergy
D)orientation
Q4) All of the following are conditions of conducting a successful selection interview,EXCEPT:
A)using the halo effect.
B)taking notes.
C)asking job-related questions.
D)opening the interview on an informal note.
Q5) Why is it important to document the hiring decision?
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Chapter 11: Building Effective Teams
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Increasingly,companies are developing paid time off programs where employees can use their accrued time off for personal reasons rather than solely for illnesses or vacations.
A)True
B)False
Q2) According to the American Council on Drug Education,which of the following statements is true regarding drug abusers in the workplace in comparison to non-drug abusers?
A)Drug abusers are equally as likely to miss work.
B)Drug abusers are less likely to file a workers' compensation claim.
C)Drug abusers are two-thirds as productive.
D)Drug abusers are less likely to be involved in on-the-job accidents.
Q3) Morale helps achieve teamwork,therefore,there cannot be high levels of teamwork in a work team if morale is low.
A)True
B)False
Q4) The Hawthorne Studies supports the adage,"The more things change,the more they stay the same".
A)True
B)False
Page 13
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Chapter 12: Performance Management
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Effective supervisors provide their subordinates with formally written feedback on a monthly basis.
A)True
B)False
Q2) Only sections of the performance appraisal form that relate to the employee's job should be evaluated.
A)True B)False
Q3) Most organizations ask supervisors to conduct informal evaluations on a daily basis.
A)True
B)False
Q4) Which of the following statements is true about performance appraisals?
A)They guarantee promotions.
B)They inform employees about how well they are executing their jobs.
C)They should be conducted once in every two years.
D)They are not applicable to employees who have been on the job for less than a year.
Q5) What are some reasons for the leniency error?
Q6) What is a pay for performance compensation system?
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Chapter 13: Fundamentals of Controlling
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Some firms have loosened certain controls only to find they need to tighten them up or return to the original controls that had been abandoned.
A)True
B)False
Q2) In which of the following situations are oral and written reports most necessary?
A)When the department is small
B)When the entire team operates in one location
C)When there are very few team members
D)When employees work around the clock
Q3) Inventory control means maintaining quality standards for products and services.
A)True
B)False
Q4) Which of the following is NOT a requirement for an effective control system?
A)It should be understandable to everyone who uses it.
B)It should not permit changes in dynamic settings.
C)It should expose deviations as they occur.
D)It shouldyield timely information.
Q5) Describe the three types of specialized controls,and for what they are used.
Q6) What are some characteristics of effective controls?
Page 15
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Chapter 14: Resolving Conflicts
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) When a complaint or grievance is brought to a supervisor,he or she should do all of the following EXCEPT:
A)listen patiently with an open mind.
B)delay the time for an initial hearing.
C)encourage the employee to say whatever is on his or her mind.
D)treat the employee's problem as important.
Q2) The withdraw/avoid conflict resolution style is used for major issues only.
A)True
B)False
Q3) Jessica and Margo start arguing with each other while working together on a design project.Jessica wants to use standard fonts and logos that have already been used in previous designs,while Margo wants to make use of new fonts and design a new logo.In an attempt to settle their differences,the two employees decide to use the old logo,but utilize new and different fonts.Which of the following conflict-resolution styles have they most likely used to resolve their conflict?
A)The compromise style
B)The accommodate style
C)The withdraw style
D)The collaborate style
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Page 16
Chapter 15: Positive Discipline
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) The supervisor who feels inclined to be lenient every now and then is doing the employees no favor.
A)True
B)False
Q2) Under the hot stove rule,impersonality refers to:
A)clarification of questions by supervisors regarding rules and their enforcement.
B)disciplinary action taken by the supervisor as promptly as possible.
C)appropriate disciplinary action taken each time an infraction occurs.
D)similar treatment of employees who commit the same or similar offense.
Q3) Employment-at-will is the legal concept that employers can dismiss employees at any time and for any reason,except for unlawful discrimination and contractual or other restrictions.
A)True
B)False
Q4) The right to appeal gives employees the opportunity to request higher level management to review the supervisor's disciplinary action.
A)True
B)False
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