Human Resource Management Exam
Questions
Course Introduction
Human Resource Management is an essential course that explores the fundamental principles and practices involved in managing people within organizations. It covers topics such as recruitment and selection, training and development, performance evaluation, compensation and benefits, employee relations, and legal and ethical considerations. This course equips students with the knowledge and skills necessary to effectively address workforce challenges, foster a positive organizational culture, and align human resource strategies with overall business objectives. Through case studies, practical exercises, and theoretical frameworks, students gain a comprehensive understanding of the role of HR in achieving organizational success.
Recommended Textbook
Managing Human Resources 16th Edition by
Scott A. Snell
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16 Chapters
2272 Verified Questions
2272 Flashcards
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Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) A Human Resource Information System (HRIS)provides current and accurate data for control and decision-making by managers.
A)True
B)False
Answer: True
Q2) In an attitude survey of 3000 workers,86 percent of workers said that ____ were their top priorities.
A) work-life balance and being successful at work
B) work fulfillment and work-life balance
C) work fulfillment and being successful at work
D) being successful at work and high pay
Answer: B
Q3) As an employee advocate,HR managers:
A) formulate and issue policy revisions
B) listen to employees and represent their needs to management.
C) provide individual orientation and training to every employee.
D) assist employees with labor negotiations.
Answer: B
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Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) A tool adopted for mapping a firm's strategy in order to ensure strategic alignment is:
A) target forecasting.
B) predicted focus.
C) balanced scorecard
D) replacement selection.
Answer: C
Q2) A qualitative approach to demand forecasting can include any of the following except:
A) trend analysis.
B) the Delphi technique.
C) soliciting expert opinions.
D) management forecasts.
Answer: A
Q3) Customers,suppliers and substitutes are part of the _____ environment.
A) political
B) technological
C) demographic
D) competitive
Answer: D
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Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Employers that pay men and women a different salary are violating the Equal Pay Act only if the pay difference is a result of:
A) seniority.
B) merit.
C) performing work of similar skill effort and responsibility under similar conditions. D) incentive plans.
Answer: C
Q2) What should be included in a training program when trying prevent discrimination claims?
Answer: A comprehensive training program will include (1)the prohibitions covered in the various EEO statutes and executive orders,(2)guidance on how to respond to complaints of discrimination,(3)procedures for investigating complaints,and (4)suggestions for remedying inappropriate behavior.A key to preventing employment discrimination is to provide training for managers and supervisors to create an organizational climate in which the principles of dignity,respect,and the acceptance of a diverse workforce are the norm and therefore expected.
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5
Chapter 4: Job Analysis and Job Design
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) In the job characteristics model,feedback refers to the degree to which the job provides substantial freedom,independence,and discretion to the employee.
A)True
B)False
Q2) A group of employees formed to design a new product or service is called a/an:
A) self-directed team
B) project team.
C) cross-functional team.
D) employee rotation unit.
Q3) Empowerment encourages employees to become innovators and managers of their own work.
A)True
B)False
Q4) Federal guidelines and court decisions require that the specific performance requirements of a job be based on ____ job-related criteria.
A) valid
B) team based
C) task based
D) competency based
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) A 2010 study by the Kessler Foundation and National Organization on Disability (NOD)found that whereas 85 percent of adults without disabilities access the Internet,only ______ of adults with disabilities do.
A) 54 percent
B) 39 percent
C) 24 percent
D) 9 percent
Q2) Career networking is a formal process conducted by mentors outside the employee's organization.
A)True
B)False
Q3) It is the responsibility of the employee to identify his or her own knowledge,skills,abilities,interests and values and to seek out information about career options in order to set goals and develop career plans.
A)True
B)False
Q4) Realistic job previews reduce turnover,but also reduce job satisfaction.
A)True
B)False
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Chapter 6: Employee Selection
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) HRM specialists have found that panel interviews lead to higher reliability and faster decision times than one-to-one interviews.
A)True
B)False
Q2) The interview method that best reduces the possibility of discrimination is the:
A) behavioral description interview.
B) panel interview.
C) situational interview.
D) structured interview.
Q3) It is much easier to measure what individuals can do than what they will do.
A)True
B)False
Q4) Behavioral description interviews are based on hypothetical situations.
A)True
B)False
Q5) Interviewers should steer clear of issues such as age,race,marital status,and sexual orientation.
A)True
B)False
Q6) Identify and explain the different types of employment tests.
Page 8
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Chapter 7: Training and Development
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) ____ refers to the effective application of principles learned to what is required on the job.
A) transfer of training
B) learning
C) training effectiveness index
D) compensatory modeling
Q2) Whole-vs-Part Learning:
A) builds a bridge between employees and the organization
B) provides learning through repetition
C) sets a road map for the training course,objectives,and learning points
D) breaks down tasks to facilitate learning
Q3) Potential questions asked to gauge participant reactions to training might include all of the following except:
A) What were you learning goals for this program?
B) What suggestions do you have for improving the program?
C) Why were course objectives provided at the first meeting?
D) Would you recommend the program to others?
Q4) An orientation program for new employees is a quite informal process.
A)True
B)False
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) One study showed that organizations with strong performance management systems are ____ more likely to outperform their competitors in the areas of revenue growth,productivity,profitability,and market value
A) 10-15 percent.
B) 20-30 percent
C) 40-50 percent
D) 80-90 percent
Q2) As an appraiser,you should try to do all of the following except:
A) minimize criticism.
B) change the person,not the behavior.
C) focus on solving problems.
D) be supportive.
Q3) Developmental purposes of performance appraisal include all of the following except:
A) recognizing individual performance
B) validating selection procedures
C) improving communication
D) identifying strengths and weaknesses
Q4) Discuss the requirements for a successful MBO program.
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Chapter 9: Managing Compensation
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Employers may ________ their workforce to help them identify the most valuable contributors.
A) segment
B) reorganize
C) educate
D) overhaul
Q2) Which of the following is an internal factor that can influence the rates at which employees are paid?
A) labor market conditions
B) collective bargaining
C) the employer's ability to pay
D) the cost of living
Q3) Briefly discuss the three main laws that protect against employment discrimination.
Q4) The Davis-Bacon Act of 1931 mandates that all Federal Employees on projects worth more than $20,000 be paid at a wage equal to the prevailing rate and at 1.5 times the rate for overtime.
A)True
B)False
Q5) What are some of the factors that can influence wage rates in a firm?
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Chapter 10: Pay-For-Performance: Incentive Rewards
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Management must be careful to ensure that incentive payments are viewed as both a reward and an entitlement.
A)True
B)False
Q2) Profit sharing refers to any procedure by which an employer pays employees:
A) an incentive based on their merit.
B) an incentive based on labor cost savings.
C) a bonus based on the overall productivity of their particular work group.
D) current or deferred sums based on the organization's financial performance.
Q3) In most profit-sharing plans,about 20 to 25 percent of net profits are shared with employees.
A)True
B)False
Q4) Special benefits given to executive employees,such as assigned chauffeurs,country club memberships,and special vacation policies,are known as:
A) executive rewards
B) perquisites
C) golden parachutes
D) assigned benefits
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Chapter 11: Employee Benefits
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) The amount of survivors' insurance benefits paid by Social Security:
A) is based on the cause of death
B) is based on a formula that takes into consideration the number of remaining years the deceased worker had to work until retirement
C) is fixed by law and adjusted only by the cost-of-living D) is based on the worker's lifetime earnings covered by Social Security
Q2) After an employee works for an employer for a certain period of time,the employee is entitled to the money in his or her pension plan.This worker is now:
A) secured.
B) endowed.
C) vested.
D) integrated.
Q3) Severance pay plans grant employees weekly benefits in addition to state unemployment compensation.
A)True
B)False
Q4) Severance pay is considered a supplemental unemployment benefit.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) OSHA may adjust penalties for violations for all of the following circumstances except:
A) employer's good faith
B) employer's ability to pay
C) employer's history of previous violations
D) size of employer's business
Q2) The major source of OSHA standards is:
A) Occupational Safety and Health Administration (OSHA)
B) National Institute for Occupational Safety and Health (NIOSH)
C) American Medical Association (AMA)
D) state and local governments
Q3) According to a National Highway Traffic Safety Administration study,people who send text messages while driving are _____ times more likely to crash than other drivers
A) two
B) three
C) five
D) ten
Q4) Explain the various types of workplace emergencies and how employers can effectively deal with such situations.
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Chapter 13: Employee Rights and Discipline
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) Because employers cannot predict with certainty the future behavior of employees despite background checking,negligent hiring lawsuits are seen as:
A) a no-win situation for employers
B) a no-win situation for employees
C) a Catch-22 situation for employers
D) a necessary evil
Q2) Which of the following protect and financially reward whistle-blowers who expose fraud related to governmental programs and wrongdoing related to consumer financial products or services.
A) The Notification and Federal Employee Antidiscrimination and Retaliation Act
B) The Sarbanes-Oxley Act
C) The Whistleblower Protection Act
D) The False Claim Act
Q3) Which of the following groups cannot grant rights to employees?
A) employers
B) state legislatures
C) federal courts
D) unions
Q4) Why are whistle-blowing cases so troublesome for all concerned?
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Chapter 14: The Dynamics of Labor Relations
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) The AFL-CIO,essentially a federation that represents a united front for organized labor,holds approximately 80 percent of union members in its ranks.
A)True
B)False
Q2) In 2011,_____ stripped public employees of their rights to collective bargaining.
A) California
B) Ohio
C) Wisconsin
D) Wyoming
Q3) The Landrum-Griffin Act was passed in 1959 in an effort by Congress to safeguard Union member rights and prevent racketeering and other similar practices by employers and union officers.
A)True
B)False
Q4) A boycott is a refusal to cross a union picket line.
A)True
B)False
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Chapter 15: International Human Resources Management
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) A very high level of worker participation in management is found in Germany,where national law requires that labor be part of the boards of directors of companies.This participative arrangement is called:
A) German unionization.
B) worker councils.
C) shop steward movement.
D) codetermination.
Q2) Which of the following is the first step when selecting an individual for an international assignment?
A) self-selection
B) create a candidate pool
C) assess candidates' core skills
D) assess candidate' augmented skills and attributes
Q3) WTO member countries represent approximately ____ of all international trade.
A) 37 percent
B) 57 percent
C) 77 percent
D) 97 percent
Q4) What are the steps involved in selecting individuals for an international assignment?
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Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) The primary principles that support high performance work systems are teams,empowerment,and hierarchy.
A)True
B)False
Q2) To successfully implement high-performance work systems,managers should emphasize the strategic importance of the change effort.
A)True
B)False
Q3) Which of the following principles are critical for the success of empowerment and involvement initiatives in organizations?
A) shared information
B) knowledge development
C) totalitarianism
D) linking rewards with performance
Q4) The advantage of high-performance work systems is that they are flexible and,therefore,more easily adapted.
A)True
B)False
Q5) What are the fundamental principles of high-performance work systems?
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