Human Resource Management Exam Questions
Course Introduction
Human Resource Management is a comprehensive course that explores the principles, strategies, and practices involved in managing an organizations workforce. The course covers key topics such as recruitment and selection, training and development, performance management, compensation and benefits, labor relations, diversity and inclusion, and legal and ethical considerations in HR. Students will learn how effective human resource management contributes to organizational success by aligning people practices with business goals, promoting a positive workplace culture, and ensuring compliance with employment laws. Through case studies, practical exercises, and discussions, students gain the skills needed to address real-world HR challenges and support employee engagement and development.
Recommended Textbook
Human Resource Management 14th Edition by Gary Dessler
Available Study Resources on Quizplus 18 Chapters
1980 Verified Questions
1980 Flashcards
Source URL: https://quizplus.com/study-set/485
Page 2
Chapter 1: Introduction to Human Resource Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8987
Sample Questions
Q1) As baby boomers retire from the work force,there will be more people entering the labor pool than leaving it.
A)True
B)False
Answer: False
Q2) An HR manager who wants to analyze the costs associated with each new hire will most likely use which of the following?
A) podcasts
B) Web portal
C) data warehouse
D) public domain software
Answer: C
Q3) In most firms,top human resource executives have many years of experience working in the human resources department,and about 40% of them have professional HR certification.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Equal Opportunity and the Law
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8997
Sample Questions
Q1) Which of the following refers to the overall effect of employer practices that result in significantly higher percentages of members of protected groups being rejected for employment,placement,or promotion?
A) disparate treatment
B) disparate impact
C) adverse impact
D) prima facie
Answer: C
Q2) Gus is always making sexual jokes at work.Many employees find the jokes funny,but Shelley,Gus's executive assistant,is uncomfortable with the jokes.Eventually,she decides to quit her job rather than endure the jokes any longer.What form of sexual harassment has Shelley experienced?
A) quid pro quo
B) hostile environment created by supervisors
C) hostile environment created by co-workers
D) hostile environment created by nonemployees
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Human Resource Management Strategy and Analysis
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8998
Sample Questions
Q1) ________ is a process involving setting objectives,making forecasts,reviewing alternative courses of action,evaluating options and implementing the plan.
A) Managerial planning
B) Financial auditing
C) Employee testing
D) Employee benchmarking
Answer: A
Q2) Harley-Davidson sells a line of boots,helmets,and leather jackets indicating that the firm is pursuing which of the following strategies?
A) conglomerate diversification
B) geographic expansion
C) related diversification
D) horizontal integration
Answer: C
Q3) A vision statement is broader and more future-oriented than a mission statement.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Job Analysis and the Talent Management Process
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8999
Sample Questions
Q1) The ________ classifies all workers into one of 23 major groups of jobs that are subdivided into minor groups of jobs and detailed occupations.
A) Department of Labor Procedure
B) Position Analysis Questionnaire
C) Standard Occupational Classification
D) Dictionary of Occupational Titles
Q2) The statistical analysis method for developing job specifications is more defensible than the judgmental approach because equal rights legislation forbids using traits that a firm cannot prove distinguish between high and low job performers.
A)True
B)False
Q3) A conventional job description provides managers with a more comprehensive picture of worker activities than a job requirement matrix,which fails to address how and why workers perform specific job activities.
A)True
B)False
Q4) In a brief essay,compare and contrast job descriptions and job specifications.
Q5) What is the difference between job enlargement,job rotation,and job enrichment?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Personnel Planning and Recruiting
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9000
Sample Questions
Q1) Video résumés eliminate the possibility of applicants claiming discrimination in a firm's hiring practices.
A)True
B)False
Q2) What are the differences between the two types of executive recruiters? How do firms benefit from using executive recruiters?
Q3) Offshoring means having outside vendors supply services that a firm's own employees previously did in-house,while outsourcing means having overseas outside vendors provide services once performed in-house.
A)True
B)False
Q4) Which of the following determines future staff needs by using ratios between a causal factor and the number of employees required?
A) ratio analysis
B) forecasting ratio
C) personnel ratio
D) ratio matrix
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Employee Testing and Selection
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9001
Sample Questions
Q1) What type of screening device is designed to measure attitudes regarding tolerance of others who steal and other forms of counter productivity?
A) paper-and-pencil honesty tests
B) interest inventories
C) personality tests
D) graphology
Q2) Content validity is based on showing that the scores on the test are related to job performance.
A)True
B)False
Q3) EEO laws require nondiscriminatory selection procedures for protected groups.
A)True
B)False
Q4) Most employers report preferring written references to telephone references because written letters provide more candid information about job candidates.
A)True
B)False
Q5) What is test validity? How are selection tests validated?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Interviewing Candidates
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9002
Sample Questions
Q1) Which of the following statements is most likely true?
A) Interpersonal skills are difficult to judge from phone interviews.
B) Phone interviews can generate spontaneous answers from candidates.
C) Candidates prefer phone interviews more than face-to-face interviews.
D) Interviewers usually judge candidates the same in phone and face-to-face interviews.
Q2) Which of the following is the most commonly used selection tool?
A) telephone reference
B) reference letter
C) interview
D) personality test
Q3) What is the second step in the procedure for developing a guide for a structured situational interview?
A) rate the job's main duties
B) create interview questions
C) create benchmark answers
D) appoint the interview panel
Q4) In a brief essay,discuss the four types of questions that are frequently used in structured situational interviews.Explain the purpose of each question type and provide an example of each.
9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Training and Developing Employees
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9003
Sample
Questions
Q1) What is the primary purpose of implementing a cross training program at a firm?
A) compiling skills records
B) creating a diverse environment
C) facilitating flexible job assignments
D) assessing employee technical skills
Q2) Which process involves assessing the company's strategic needs,appraising the current performance of managers,and developing the managers?
A) management development
B) performance management
C) strategic management
D) management by objectives
Q3) Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?
A) confirming an employee's claims of skill and experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
Q4) What is the difference between a task analysis and a performance analysis? What is the purpose of each in regards to training?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Performance Management and Appraisal
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9004
Sample Questions
Q1) When a supervisor must criticize a subordinate in an appraisal interview,it is most important for the supervisor to ________.
A) limit negative feedback to once every year
B) provide specific examples of critical incidents
C) acknowledge the supervisor's personal biases in the situation
D) hold the meeting with other people who can document the situation
Q2) Which of the following is NOT one of the recommended guidelines for setting effective employee goals?
A) creating specific goals
B) assigning measurable goals
C) administering consequences for failure to meet goals
D) encouraging employees to participate in setting goals
Q3) Top employees often outperform the average or poor employees by as much as 100%.
A)True
B)False
Q4) The alternation ranking method of performance appraisals can be problematic and unfair if all employees have excellent job performance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Employee Retention, Engagement, and Careers
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8988
Sample Questions
Q1) Retaining employees is a ________ issue and the best retention strategies are therefore multifunctional.
A) talent management
B) career management
C) strategic management
D) human resources management
Q2) Orion Enterprises wants to provide employees with a Web-based library of career development materials,as well as individual career coaches and career workshops.Which term best describes the program that Orion plans to offer?
A) career organization
B) vocational training
C) work sampling
D) career center
Q3) An employer may transfer an employee for all these reasons EXCEPT ________.
A) to vacate a position that is no longer needed
B) personal enrichment
C) to find a better fit position for the employee
D) to give a displaced employee a chance for another assignment
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Establishing Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8989
Sample Questions
Q1) ________ means collapsing salary grades and ranges into just a few wide levels,each of which contains a relatively wide range of jobs and salary levels.
A) Comparable worth
B) Job evaluation
C) Broad banding
D) Job grading
Q2) Which of the following is used to maintain internal equity?
A) job analysis comparisons
B) organizational charts
C) incentive pay
D) salary surveys
Q3) The point method of job evaluation is the most frequently used job evaluation method,but it is also associated with lawsuits involving comparable worth.In a brief essay,explain the point method of job evaluation and why it is problematic for firms in regards to comparable worth.
Q4) Financial benefits like employer-paid insurance and vacations are not a part of employee compensation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Pay for Performance and Financial Incentives
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8990
Sample Questions
Q1) Which of the following is the primary advantage of piecework plans?
A) powerful incentive to workers
B) workers earn efficiency bonuses
C) firms save on overtime wages
D) entices independent contractors
Q2) All of the following are disadvantages of straight commission plans EXCEPT
A) salespeople avoid pushing hard-to-sell items
B) salespeople fail to service small accounts
C) payments are complicated to calculate
D) significant variations in pay exist
Q3) The Scanlon plan is an early version of a ________ plan,an incentive plan that engages employees in a common effort to achieve productivity objectives.
A) performance achievement
B) golden parachute
C) gainsharing
D) variable pay
Q4) Explain the advantages of employee stock ownership plans.
Q5) List the basic steps in implementing a gainsharing plan.
Q6) Explain the advantages and disadvantages of using piecework as a pay plan.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Benefits and Services
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8991
Sample Questions
Q1) In which of the following can employers and employees deposit pretax wages to pay for non-catastrophic medical expenses?
A) health maintenance organizations
B) health benefits funds
C) health savings accounts
D) deferred savings plans
Q2) The Family and Medical Leave Act ________.
A) provides guidelines regarding what rates of return employers should use in computing their pension plan values
B) ensures that an employer must grant an employee up to 12 weeks of leave in a 12-month period for the birth or care of a newborn child, placement of a child for adoption, to care for a spouse, child, or parent with a serious health condition, or to care for the employee's own serious health condition
C) prohibits an employer's health plan from using incentives to encourage employees to leave the hospital after childbirth after less than the legislatively-determined minimum stay
D) sets minimum requirements for protecting individuals' health-care data accessibility and confidentiality
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Ethics and Employee Rights and Discipline
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8992
Sample Questions
Q1) All of the following are typical results of fair disciplinary procedures EXCEPT
A) improved employee commitment
B) increased organizational support
C) improved arbitration scheduling
D) enhanced organizational satisfaction
Q2) A good predictor of ethical conduct is measured by the degree to which employees are not discussing ethics.
A)True
B)False
Q3) Based on research into ethical behavior in the workplace,which of the following is a true statement?
A) offering rewards for ethical behavior supports the intrinsic nature of personal ethics
B) punishing unethical behavior fails to alter the behavior of others in the workplace
C) managers significantly influence the ethical behavior of their subordinates
D) employees feel uncomfortable discussing ethics, so it should be avoided
Q4) What is the Electronic Communications Privacy Act? What are its two primary exceptions?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Labor Relations and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8993
Sample Questions
Q1) A union campaign during an NLRB election will usually focus on issues such as respect,dignity,and fairness,in addition to job security.
A)True
B)False
Q2) Negotiators use all of the following types of third-party interventions to overcome an impasse EXCEPT ________.
A) binding arbitration
B) mediation
C) fact finding
D) picketing
Q3) You are a manager at a manufacturing facility,and you tell your subordinates that unions are dangerous to the economy.Which law protects your right to express these views?
A) Wagner Act
B) Taft-Hartley Act
C) Norris-LaGuardia Act
D) Landrum-Griffin Act
Q4) What are the theories regarding why workers unionize? What can employers and supervisors do to prevent unionization?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Employee Safety and Health
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8994
Sample Questions
Q1) Experts suggest that burnout can most effectively be reduced by ________.
A) telecommuting
B) taking long vacations
C) changing careers
D) reassessing goals
Q2) If your employees are traveling to and from international destinations,which of the following is the most appropriate option for preventing the entry or spread of an infectious disease?
A) dismissing the workers from their positions
B) denying workers facility access for ten days
C) sending workers to a nearby hospital
D) offering workers a light-work option
Q3) New computers emit chemical fumes,which are linked to sick building syndrome symptoms like headaches and runny noses.
A)True
B)False
Q4) What types of unsafe conditions are the primary focus of OSHA standards? How does OSHA enforce its standards?
Q5) How can employers protect vulnerable workers,such as women and older men?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Global Human Resources
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8995
Sample Questions
Q1) Which of the following was determined by a study of six international firms that have successfully established global HR systems?
A) Firms should focus on expatriation and repatriation programs to ease the transition period for employees working abroad.
B) Firms should develop HR systems that are universally acceptable and that can be effectively implemented in any location.
C) Firms rely more heavily on expatriates than locals in foreign subsidiaries, so it is unnecessary to make changes to existing HR policies.
D) Firms with foreign subsidiaries should adhere to local customs regarding screening, hiring, and training applicants.
Q2) What value classification refers to a belief that the best manager for a specific position could be in any of the countries in which the firm operates?
A) polycentric
B) ethnocentric
C) geocentric
D) monocentric
Q3) Explain the balance sheet approach to formulating expatriate pay.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Managing Human Resources in Entrepreneurial
Firms
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8996
Sample Questions
Q1) Which of the following is the most likely result of treating family and non-family employees at a small business differently?
A) communication difficulties
B) benefits discrepancies
C) union involvement
D) poor morale
Q2) What are the basic elements and steps involved in a manual HR system? What are the benefits of using an automated HR system?
Q3) All of the following HR activities are associated with successful high-growth SMEs EXCEPT ________.
A) emphasizing training and development
B) conducting regular performance appraisals
C) providing job sharing options for employees
D) offering competitive recruitment packages
Q4) Small business owners can use O*NET when they need help with ________. A) writing job descriptions
B) filing accident reports
C) testing job applicants
D) filing business taxes
To view all questions and flashcards with answers, click on the resource link above. Page 20