Human Resource Management Exam
Questions
Course Introduction
Human Resource Management is a foundational course that explores the principles and practices involved in effectively managing people within organizations. It covers key areas such as recruitment and selection, training and development, performance appraisal, compensation and benefits, employee relations, and legal and ethical considerations in the workplace. Through discussions, case studies, and practical exercises, students learn how to align human resource strategies with organizational goals, enhance employee motivation and productivity, and navigate contemporary challenges in an increasingly diverse and dynamic work environment.
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Professionalism Skills for Workplace Success 3rd Edition by
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Page 2
Lydia E. Anderson
Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Once you realize you cannot reach your goal within your time line, you should give it up.
A)True
B)False
Answer: False
Q2) A good mentor:
A) Is trustworthy
B) Is paid by your company
C) Does not have to know anything about your company and/or industry
D) Does not have to spend much time with you
Answer: A
Q3) You are in control of everything that happens in your life.
A)True
B)False Answer: False
Q4) Human relations refers to the quality of products sent out to customers.
A)True
B)False Answer: False
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Chapter 2: Goal Setting and Life Management
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Sample Questions
Q1) You will be able to save without sacrificing other spending if you set up a budget.
A)True
B)False Answer: False
Q2) To start budgeting you can:
A) Put a coffee maker in your office instead of buying coffee
B) Start saving a small amount each week
C) Bring a bagged lunch from home instead of buying lunch at a restaurant
D) All of the above
E) None of the above
Answer: D
Q3) A credit card can be used as a tool for creating good credit.
A)True
B)False Answer: True
Q4) Once you complete your first budget, you should not adjust it.
A)True
B)False Answer: False
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Chapter 3: Personal Financial Management
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Sample Questions
Q1) A time waster is an activity that takes up a large amount of time.
A)True
B)False
Answer: False
Q2) Common organizing tools include:
A) Technology
B) Message machines
C) Desk calendars
D) All of the above
Answer: D
Q3) Ways to relieve stress include:
A) Ignoring the stressor and moving on with your work
B) Finding extra work to keep you busy and taking aspirin
C) Finding an outlet for releasing tension, and learning to relax
D) All of the above
E) None of the above
Answer: C
Q4) ________ is how you manage time.
Answer: Time management
Page 5
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Chapter 4: Time and Stress Managementorganizational Skills
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Sample Questions
Q1) In an office setting, you do not need to worry about tattoos as long as:
A) You don't have too many
B) They are small
C) They are not offensive
D) All of the above
E) None of the above
Q2) When you are exercising manners, respect, and consideration toward others, you are displaying:
A) Courtesy
B) Culture
C) Social graces
D) All of the above
Q3) Casual workdays are:
A) A good time to wear flip flops
B) Good days to express your personal fashion style (suggestive, punk, etc.)
C) Opportunities to wear jewelry that you wouldn't normally wear to work
D) None of the above
Q4) If you are putting others' needs before your own, you are showing respect.
A)True
B)False
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Chapter 5: Ethics, Politics, and Diversity
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Sample Questions
Q1) To avoid conflict of interest, always accept a gift from a customer or vendor when it is offered.
A)True B)False
Q2) Outcomes are usually negative when companies do not properly train and address cultural differences.
A)True B)False
Q3) Expert power is earned by becoming a manager. A)True B)False
Q4) You are born with legitimate power. A)True
B)False
Q5) When you accuse others of wrongdoing, make sure you have documented facts and solid evidence.
A)True B)False
Q6) ________ is the ability to influence someone with something of value.
Page 7
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Chapter 6: Etiquettedress
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Sample Questions
Q1) If you have a good boss:
A) Routinely share personal and sensitive information with him or her
B) Develop a personal friendship with him/her
C) Never allow this person to become your mentor
D) None of the above
Q2) In a shared workspace you may eat any foods you would eat at home.
A)True
B)False
Q3) When you only socialize with work friends, you tend to get absorbed in work issues.
A)True
B)False
Q4) If you date coworkers, customers, or vendors, you may:
A) Behave in a manner that does not represent your company favorably
B) Speak poorly of your boss, other employees, or your company
C) Share confidential information
D) All of the above
Q5) Bosses are human and are learning and developing their skills.
A)True
B)False
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Chapter 7: Customer Servicequality
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Sample Questions
Q1) The motto, "The Customer Is Always Right" is:
A) Only true if the customer is demanding
B) The correct way to view customer service
C) A good motto to follow when you don't know what else to do
D) Not always true
Q2) Tactical issues identify how to link strategy to day-to-day operations.
A)True
B)False
Q3) Your attitude assists a company in becoming successful.
A)True
B)False
Q4) ________ customers include purchasers, vendors, and investors.
A) Internal
B) Outside
C) Inside
D) External
Q5) A customer is one who buys a product.
A)True
B)False
Q6) A(n) ________ is a visual display of a company's structure.
Page 9
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Chapter 8: Human Resource Management
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Sample Questions
Q1) An important part of your paycheck that provides detailed information about hours worked, total pay, and taxes paid is called the:
A) Check (deposit note)
B) Deposit slip
C) Pay stub
D) Receipt
Q2) ________ means employees are hired for a specified period of time, typically to assist with heavy work periods or to temporarily replace an employee on leave.
A) Full-time employment
B) Part-time employment
C) Temporary employment
D) Employment-at-will
Q3) Providing employees their choice of which benefits best meet their needs is called a flexible health plan.
A)True
B)False
Q4) A union exists to protect the rights of management.
A)True
B)False
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Chapter 9: Communication
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Sample Questions
Q1) Written communication is not as important as verbal and nonverbal communication.
A)True
B)False
Q2) ________ occurs through formal lines of authority.
A)True
B)False
Q3) Documentation is a paper trail that assists in remembering important events that have occurred.
A)True
B)False
Q4) A barrier to effective communication is called:
A)Feedback
B) Re-sending
C) Rewinding
D) Noise
Q5) Written business correspondence includes:
A) E-mail messages
B) Business letters
C) Memos
D) All of the above
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Chapter 10: Accountability and Workplace Relationships
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Sample Questions
Q1) When at a luncheon or meeting, your cell phone should be
A) Set to vibrate
B) Turned off
C) A or B
D) None of the above
Q2) If your electronic communication device use is not relevant to the business activity you should:
A) Place it screen down on the table
B) Turn it off
C) Put it away
D) Any of the above
Q3) Those who communicate through today's virtual workplace need to ensure:
A) All electronics used are current
B) All messages are sent using mobile devices
C) All messages are sent using email
D) All messages are clear and professional
Q4) When making a phone call you should identify yourself to the speaker.
A)True
B)False
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Chapter 11: Teamwork, Motivation, and Leadership
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Sample Questions
Q1) A leader who allows team members to make decisions without input is:
A) Republic
B) Autocratic
C) Democratic
D) None of the above
Q2) In a team situation, you are accountable to:
A) Yourself
B) Your boss
C) Your team members
D) All of the above
Q3) If you have a lazy team member, you should also stop doing your share.
A)True
B)False
Q4) Laissez-faire leaders make decision on their own.
A)True
B)False
Q5) During the ________ stage of team development, conflict occurs among team members.
Q6) Explain and define the types of teams that exist at work.
Page 13
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Chapter 12: Conflict and Negotiation
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Sample Questions
Q1) Workplace violence can come from which of the following?
A) A family member
B) A customer
C) A boss
D) All of the above
Q2) In dealing with conflict, no one can control how you respond to a situation except:
A) You
B) Your boss
C) The human resources manager
D) Your opponent
Q3) ________ occurs when there is a disagreement or tension between two or more parties.
Q4) If a workplace conflict is affecting either your or someone else's performance:
A) Bring it to the attention of a supervisor
B) Contact a private attorney or government agency if you feel the company is not properly handling the situation
C) Document
D) All of the above
Q5) A(n) ________ is a fellow employee who is rude and unprofessional.
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Chapter 13: Job Search Skills
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Sample Questions
Q1) Networking is defined as the:
A) Act of creating personal relationships
B) Act of creating workplace relationships
C) Understanding of workplace relationships
D) Act of creating professional relationships
Q2) A(n) ________ is formed when someone is researching you through electronic means.
Q3) A career objective is an introductory statement:
A) On a resumé for individuals with professional experience related to target career
B) On a cover letter for individuals with professional experience related to target career
C) On a cover letter for individuals with little or no work experience
D) On a resumé for individuals with little or no work experience
Q4) Individuals who may be included in your network include:
A) Family and friends
B) Coworkers and supervisors
C) Instructors
D) All of the above
Q5) A(n) ________ is a collection of paperwork used for job searches and interviews.
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Chapter 14: Resume Package
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Sample Questions
Q1) Job-specific skills are skills that can be transferred from one job to the next.
A)True
B)False
Q2) Phrases for work experience may include:
A) Planned, scheduled, and performed clerical work
B) Provided training for new employees
C) Processed and prepared materials
D) All of the above
Q3) A ________ is used to present key skills on a resume for individuals with little or no work experience.
Q4) A functional résumé layout lists career objective, skills, and education before any work experience.
A)True
B)False
Q5) Cover letters should:
A) Have left-margin justification
B) Have right-margin justification
C) Both A and B
D) None of the above
Q6) Write a functional resume.
Page 16
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Chapter 15: Interview Techniques
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Sample Questions
Q1) Employers can ask which of the following interview question regarding age?
A) What is your age?
B) Are you over 40 years of age?
C) What is your birth date?
D) Are you able to meet legal age requirements?
Q2) The three types of interview questions are:
A) Structured, destructured, and behavioral
B) Open, closed, and structured
C) Structured, unstructured, and behavioral
D) Open, unstructured, and behavioral
Q3) Prior to the interview:
A) Stop searching for other jobs
B) Redo your résumé to reflect the needs of the company
C) Conduct research on the company
D) Both B and C
Q4) An interview question regarding pregnancy and/or children is:
A) A legal interview question
B) An illegal interview question
C) Only legal if it relates to work attendance
D) Only legal if it relates to having appropriate child care
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Chapter 16: Career and Life Changes
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Sample Questions
Q1) After you have received your promotion:
A) Share opinions about how your boss can become a better boss
B) Say nice things about your boss even if they are not true
C) Verbally or in writing, thank your boss
D) All of the above
Q2) On your last few days of work, it is acceptable to:
A) Bad-mouth your coworkers
B) Take home small office supplies
C) Leave your workplace clean and organized
D) Bad-mouth your boss
Q3) When you are fired, you will immediately receive your final paycheck, which should include your accrued vacation.
A)True
B)False
Q4) The teaching of new skills may be used:
A) In performance appraisals
B) For employee discipline
C) To help promote employees and/or increase their responsibility
D) All of the above
Q5) ________ enhances or increases existing skills.
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