Human Resource Management
Exam Questions
Course Introduction
Human Resource Management is a course designed to introduce students to the fundamental concepts and practices involved in managing an organization's most valuable asset its people. The course explores key areas such as recruitment, selection, training, performance appraisal, compensation, and employee relations, with an emphasis on both strategic and operational roles of HR professionals. Students will also examine current trends and legal considerations impacting the workforce, encouraging the development of practical skills in talent acquisition, planning, and retention. This course prepares learners to understand the dynamic role of human resources in fostering organizational effectiveness and building a positive workplace culture.
Recommended Textbook Management of Human Resources The Essentials 4th Canadian Edition by Gary Dessler
Available Study Resources on Quizplus
13 Chapters 1119 Verified Questions 1119 Flashcards
Source URL: https://quizplus.com/study-set/1064 Page 2
Chapter 1: The Strategic Role of Human Resources Management
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/21038
Sample Questions
Q1) Human resources management refers to
A) management techniques for controlling people at work.
B) concepts and techniques used in leading people at work.
C) the management of people in organizations.
D) all managerial activities.
E) concepts and techniques for organizing work activities.
Answer: C
Q2) The fourth phase of HRM is ongoing.Current management thinking holds that
A) the goals and aims of management must be achieved at all costs.
B) employees are motivated primarily by compensation and benefits.
C) social influences are no longer important to most employees.
D) employees are quite similar in terms of the rewards they seek.
E) employees are often the firm's best competitive advantage.
Answer: E
Q3) An HR professional can build employee engagement by coaching line managers to build trusting relationships with their employees, establishing recognition programs, and providing management development programs.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21039
Sample Questions
Q1) Employers may not use video surveillance in the workplace if a less invasive way of monitoring employees is reasonable and available.
A)True
B)False
Answer: True
Q2) What is a bona fide occupational requirement (BFOR)? Define the term and give an example of a BFOR for a truck driver.
Answer: A bona fide occupational requirement is a justifiable reason for discrimination based on business necessity. For a truck driver, a BFOR would be corrected vision of approximately 20/20.
Q3) Contract law governs collective agreements and individual employment contracts. A)True
B)False
Answer: True
Q4) National or ethnic origin is a protected ground for discrimination in British Columbia.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Designing and Analyzing Jobs
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/21040
Sample Questions
Q1) Which of the following is true of industrial engineering?
A) It is about control and autonomy.
B) It is a field of study concerned with analyzing work methods.
C) It is a field of study emerging with scientific management which is concerned with analyzing work methods and making them more efficient.
D) It is a field of study focused on satisfying psychological needs.
E) It is a field of study focused on worker autonomy.
Answer: C
Q2) The traditional meaning of a "job" as a set of well-defined responsibilities is changing.This is because
A) of reduced hierarchical structures.
B) employees are expected to adapt to changes infrequently.
C) employees are expected to adapt to changes frequently.
D) work is becoming more team based.
E) of all of the above.
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Human Resources Planning and Recruitment
Available Study Resources on Quizplus for this Chatper
158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/21041
Sample Questions
Q1) A ________ illustrates the relationship between two factors: a measure of business activity and staffing levels.
A) trend analysis
B) time-series analysis
C) regression analysis
D) scatterplot
E) ratio analysis
Q2) You are a recruiter at a telecommunication company.In recruiting for the position of business division sales manager, which of the following would be the advantage of the employee referral method? It does not allow inbreeding. It represents a low recruiting cost. It would assist in managing diversity in the firm. It usually leads to higher quality candidates. It generally attracts a greater pool of applicants than other methods.
Q3) Exchanging ideas without face-to-face interaction is a characteristic of the nominal group forecasting technique.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Selection
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/21042
Sample Questions
Q1) There are legal implications associated with ineffective or incompetent selection.
A)True
B)False
Q2) Intelligence, verbal skills, analytical ability, and leadership skills are examples of constructs.
A)True
B)False
Q3) The multiple hurdle strategy is an approach to selection involving
A) a selection of instruments for selection purposes.
B) a series of interviews.
C) a reliability and validity analysis.
D) a series of successive steps or hurdles.
E) none of the above.
Q4) Most organizations use the statistical strategy to arrive at a selection decision, since this strategy is generally more reliable and valid.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Orientation and Training
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/21043
Sample Questions
Q1) People who are attracted to work as accountants are likely to have what kind of personality orientation? enterprising conventional mature investigative realistic
Q2) It is common for organizations to hire and train entry-level workers who are A) very intelligent.
B) highly educated. C) inexperienced.
D) highly experienced.
E) highly motivated.
Q3) A person becomes aware of career anchors as a result of learning about his or her talents and abilities, motives and needs, and attitudes and values.
A)True B)False
Q4) Identify and briefly describe the five steps in the training and development process.
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Performance Management
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/21044
Sample Questions
Q1) The critical incident method of performance appraisal is often used to supplement a A) management-by-objectives method.
B) paired comparison method.
C) narrative form.
D) forced distribution method.
E) ranking method.
Q2) All of the following are problems that are typically encountered when an organization uses the MBO method of performance appraisal except A) time-consuming procedures.
B) unmeasurable objectives.
C) tug of war concerning objectives between supervisor and employee.
D) unclear objectives.
E) measurable objectives.
Q3) Research indicates that individual differences among ratees (in terms of characteristics such as age, race, and sex) can affect the ratings they receive from supervisors.
A)True
B)False
Q4) Identify and briefly describe five rating scale appraisal problems.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/21045
Sample Questions
Q1) Skill/competency-based and market-based pay entirely eliminates the need for evaluating the worth of one job relative to others in the firm.
A)True
B)False
Q2) The great challenge of competency-based pay is
A) competency definition.
B) educational levels of employees.
C) measurement of skills, abilities, and competencies.
D) determining bonuses.
E) determining base pay.
Q3) Compensation policies are usually written by the HR or compensation manager together with
A) supervisors.
B) employees.
C) stockholders.
D) compensation consultants.
E) senior management.
Q4) Most employers pay just one pay rate for all jobs in a particular pay grade. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Employee Benefits and Services
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/21046
Sample Questions
Q1) Unemployment benefits are meant for workers who are unable to work through no fault of their own.
A)True
B)False
Q2) The amount of health/dental expenses an employee must pay before insurance benefits will be paid is called
A) life insurance.
B) coinsurance.
C) workers' compensation.
D) dental coverage.
E) the deductible.
Q3) The most common psychiatric disability is
A) schizophrenia.
B) depression.
C) obsessive-compulsive disorder.
D) anxiety attacks.
E) multiple personality disorder.
Q4) Briefly describe five government-sponsored employee benefits in Canada.
Q5) Identify and describe 5 different voluntary employer-sponsored benefits.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Occupational Health and Safety
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/21047
Sample Questions
Q1) Surveys have shown that ____ percent of Canadians believe that workplace accidents are inevitable.
A) 75
B) 52
C) 64
D) 61
E) 50
Q2) General recommendations regarding the use of video display operators include all of the following except
A) work stations designed for maximum flexibility.
B) glare reduction with devices such as antiglare shades over windows and terminal screens.
C) adequate employee rest breaks every hour.
D) complete pre-placement vision exams.
E) maximum amount of sunlight.
Q3) Several studies suggest that a test such as the Employee Reliability Inventory (ERI) can help employers reduce unsafe acts at work.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Managing Employee Separations: Foundations
of Employee Engagement Communication and Turnover Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/21048
Sample Questions
Q1) An alternative to layoffs in which some employees agree to take time off in order to reduce the employer's payroll and avoid the need for a layoff is called
A) voluntary reduction in pay with time off.
B) voluntary time off.
C) contingent employment.
D) bumping with time off.
E) a ring-of-defence.
Q2) A layoff refers to a situation when there is a permanent shortage of work for employees and management does not intend to recall the employees for work as it becomes available.
A)True
B)False
Q3) Identify the three conditions that should be present when a layoff occurs.
Q4) A system of progressive penalties usually involves warnings (verbal and written), suspensions (paid and/or unpaid), and discharge.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Q5) Identify and briefly describe the six steps to be followed in a termination interview.
Chapter 12: Labour Relations
Available Study Resources on Quizplus for this Chatper
84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/21049
Sample Questions
Q1) The process involved in settling a dispute when special legislation is passed ordering striking or locked-out employees back to work is known as
A) final offer selection.
B) mediation-arbitration.
C) rights arbitration.
D) arbitration.
E) interest arbitration.
Q2) The final and binding process, through which disputes arising out of the interpretation or application of a collective agreement are settled, is known as A) arbitration.
B) interest arbitration.
C) final offer selection.
D) rights arbitration.
E) mediation-arbitration.
Q3) Jaime's company has just been unionized by the Canadian Auto Workers.None of the supervisors has worked in a unionized company before and Jaime has to outline the grievance procedure for the supervisors.Provide an outline of the entire grievance/arbitration process for Jaime to use that includes a description of each step.
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Managing Human Resources in a Global Business
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/21050
Sample Questions
Q1) The process of moving back to the parent company and country from the foreign assignment and returning to one's family and familiar surroundings is known as
A) repatriation.
B) expatriation.
C) acclimatization.
D) confiscation.
E) reengineering.
Q2) Identify and describe the three barriers confronting new immigrants to Canada upon attempting to enter the labour force.
Q3) An international compensation trend used to reward managers is
A) an annual bonus.
B) a lump sum bonus.
C) a piece wage incentive.
D) variable pay.
E) perquisites.
Q4) Expatriate assignments usually fail because the person cannot accommodate to the technical demands of the job.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15