Human Resource Management Exam Preparation Guide
Course Introduction
Human Resource Management explores the foundational principles, practices, and strategies involved in effectively managing people within organizations. The course covers key topics such as recruitment and selection, employee training and development, performance appraisal, compensation and benefits, labor relations, and legal and ethical considerations in the workplace. Emphasizing both theoretical concepts and practical applications, students will learn how to align human resource functions with organizational goals to enhance productivity, foster positive workplace environments, and support employee growth and satisfaction. Through case studies, role-plays, and project work, students gain critical skills in problem-solving and decision-making relevant to contemporary HR challenges.
Recommended Textbook
Organizational Behaviour 4th Canadian Edition by Angelo Kinicki (1)
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14 Chapters
576 Verified Questions
576 Flashcards
Source URL: https://quizplus.com/study-set/3058
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60720
Sample Questions
Q1) The definition of e-business is buying and selling goods and services over the Internet.
A)True
B)False
Answer: False
Q2) The process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically is referred to as
A)organizational behaviour
B)leadership
C)membership
D)teams
E)management
Answer: E
Q3) An effective manager will encourage participation, upward communication, and suggestions.
A)True
B)False
Answer: True
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Chapter 2: Individual Behavior, Personality, and Values
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/60714
Sample Questions
Q1) Which of the following is not a stage of social perception?
A)cognition
B)selective attention/comprehension
C)encoding and simplification
D)storage and retention
E)retrieval and response
Answer: A
Q2) The students compared their current professors when completing the evaluation of teaching surveys.This is an example of:
A)halo effect
B)leniency effect
C)central tendency effect
D)recency effect
E)contrast effect
Answer: E
Q3) Implicit cognition represents an automatic response from memory and is a conscious decision.
A)True
B)False
Answer: False
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Chapter 3: Perceiving Ourselves and Others in Organizations
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/60713
Sample Questions
Q1) Emotional intelligence is different in each individual.
A)True
B)False Answer: True
Q2) Self-monitoring is like any other individual difference - not a matter of right or wrong but
A)the belief that one has no control over one's environment
B)behaviour that can be attributed to external factors
C)a source of diversity that needs to be adequately understood
D)an attitude concerning various facets of one's job
E)a management method to motivate and intimidate
Answer: C
Q3) The concept of self remains the same from culture to culture.
A)True
B)False
Answer: False
Q4) There is an ideal employee personality. A)True
B)False Answer: False
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/60712
Sample Questions
Q1) What term refers to the awareness of financial loss associated with leaving the organization?
A)affective commitment
B)continuance commitment
C)normative commitment
D)organizational commitment
E)psychological contract
Q2) Managers can increase productivity by enhancing employee' organizational commitment.
A)True
B)False
Q3) Research indicates that job attitudes generally remain stable, meaning that positive job attitudes remain positive while negative job attitudes remain negative.
A)True
B)False
Q4) There is a negative relationship between job involvement and performance.
A)True
B)False
Q5) What is the relationship between values and attitudes and job satisfaction?
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Chapter 5: Employee Motivation
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60711
Sample Questions
Q1) If performance is measured at the individual level, rewards must be given
A)at the next performance appraisal
B)for individual achievement
C)for all team members
D)only if the whole company benefited
E)if the reward has a high valence
Q2) Job enrichment allows an employee to
A)take on tasks of their subordinates
B)eliminate jobs they don't like
C)take on tasks normally performed by their supervisors
D)eliminate jobs they can't do
E)take on tasks that their co-workers can't do
Q3) Researchers have proposed two general theories of motivation, content theories and process theories.Provide two examples of each theory of motivation as well as implications for managers.
Q4) Motivation, according to Vroom, boils down to the decision of how much effort to exert in a specific task situation.
A)True
B)False
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Chapter 6: Decision Making and Creativity
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/60710
Sample Questions
Q1) What type of roles foster supportive and constructive interpersonal relationships?
A)group roles
B)task roles
C)goal roles
D)maintenance roles
E)emotive roles
Q2) When groups disperse due to completion of the project, what stage of development does this represent according to Tuckman's model?
A)Forming
B)Storming
C)Norming
D)Performing
E)Adjourning
Q3) Consider a group that you have been a member of.Explain how group norms were formed and how the norms were enforced.Was this membership in a group or a team.Explain why.
Q4) The task roles of initiator and energizer are goal-directed roles.
A)True
B)False
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Chapter 7: Team Dynamics
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60709
Sample Questions
Q1) Which of the following is NOT a benefit of telecommuting?
A)reduction of capital costs
B)decreased flexibility
C)increased productivity
D)contributes to green initiatives
E)increases attractiveness
Q2) Blogs emails and social networking sites are all tools used in the workplace and in personal life.What are some of the issues for an organization, in respect to managing these communication channels.
Q3) The quality of interpersonal communication is vital in an organization and is more effective when a non-assertive style is used.
A)True
B)False
Q4) Communication is defined as "the exchange of information between a sender and a receiver, and the inference (interpretation) of meaning between the individuals involved."
A)True
B)False
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Chapter 8: Communicating in Teams and Organizations
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/60708
Sample Questions
Q1) The five conflict-handling styles include integrating, obliging, dominating, avoiding, and compromising.
A)True
B)False
Q2) Create a table of the three types of conflict.Identify the type of conflict, the characteristics of the conflict and how to manage the conflict.
Q3) Computer Information Sciences Inc.has an ADR policy in which a third party actively guides the disputing parties in exploring innovative solutions to the conflict.This is an example of
A)facilitation
B)mediation
C)arbitration
D)conciliation
E)ombudsman
Q4) Conflicting individuals are sometimes so focused on their own emotions, that they have difficulty moving on to find a satisfying resolution.
A)True
B)False
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Chapter 9: Power and Influence in the Workplace
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/60707
Sample Questions
Q1) A slightly negative impact on job performance and job satisfaction occur(s) with which base(s) of power?
A)coercive power
B)reward power
C)both coercive and reward power
D)both expert and referent power
E)both reward and legitimate power
Q2) In the evolution of power, participation means that
A)the manager/leader imposes decisions
B)the manager/leader consults followers
C)the manager/leader and followers jointly make decisions
D)the followers are granted authority to made decisions
E)the followers consult the manager to make decisions
Q3) Identifying and choosing solutions that lead to a desired outcome is referred to as A)power
B)solution providing
C)decision making
D)rational decision making
E)irrational decision making
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Chapter 10: Conflict and Negotiation in the Workplace
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53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/60719
Sample Questions
Q1) Which of the following is not true about male and female leaders?
A)Men and women displayed more task and social leadership, respectively.
B)Women used a more individualistic and autocratic style then men.
C)Men and women were equally assertive
D)Women executives, when rated by their peers, managers, and direct reports, score higher than their male counterparts
E)Men used a more autocratic and directive style than women.
Q2) The Trait Theory of Leadership focuses on physical traits or personality characteristics that can be used to differentiate leaders from followers.Which of the following is NOT a trait theory of leadership?
A)Kellerman's bad traits
B)Goleman
C)Leadership prototypes
D)Stogdill and Mann's five traits
E)Hersey and Blanchard
Q3) Followers of transformational leaders set goals that are consistent with the leader.
A)True
B)False
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Page 12
Chapter 11: Leadership in Organizational Settings
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/60718
Sample Questions
Q1) Research underscores the insignificance of organizational culture.
A)True
B)False
Q2) Mentoring provides a new employee with psycho-social support.
A)True
B)False
Q3) Shaping behaviour by helping members make sense of their surroundings is referred to as the
A)social system stability of organizational culture
B)collective commitment of organizational culture
C)sense-making device of organizational culture
D)behaviour modification of organizational culture
E)organizational identity
Q4) Rituals and ceremonies are part of the observable artifacts of organizational culture.
A)True
B)False
Q5) The clan culture and the market culture are contradicting cultures.
A)True
B)False
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Chapter 12: Designing Organizational Structures
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/60717
Sample Questions
Q1) Rigid command and control bureaucracies are called ___________________.
A)organic organizations
B)mechanistic organizations
C)holistic organizations
D)contingency organizations
E)psycho-social organizations
Q2) All of the following are resource inputs to a biological open system model EXCEPT
A)products
B)goods and services
C)money
D)information
E)people
Q3) A box-and-line illustration of the organization is referred to as the organization chart.
A)True
B)False
Q4) Using a diagram, explain the difference between a cross-functional team structure and a virtual organization.
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Chapter 13: Organizational Culture
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/60716
Sample Questions
Q1) Potential individual stressors are all of the following EXCEPT
A)job demands
B)culture
C)role conflict
D)role ambiguity
E)job security
Q2) A Type A behaviour exhibits the following characteristics EXCEPT
A)multi-tasking
B)patience
C)tendency to walk, move, and eat rapidly
D)tendency to interrupt others
E)inability to relax
Q3) Kotter's model of change is a prescribed sequence of ______ steps. A)4 B)6 C)7 D)8 E)9
Q4) Describe Lewin's Change model, providing an example of a change working through the steps.
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Chapter 14: Organizational Change
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/60715
Sample Questions
Q1) Primary meaning derived from various non-verbal situational cues is a(n) _____________ culture.
A)low-context
B)collective
C)high-context
D)individual
E)organizational
Q2) Based on the research conducted by Project GLOBE, Canada ranked
A)high on performance, future orientation, and individualism
B)moderately high on assertiveness
C)moderately low on power distance
D)low on gender differentiation
E)all of the responses are correct
Q3) Employees bring organizational culture to work with them in the form of customs and language.
A)True
B)False
Q4) An aspect of a global mind-set is the avoidance of stereotypical thinking.
A)True
B)False
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