Human Resource Management Exam Preparation Guide
Course Introduction
Human Resource Management explores the strategic and operational roles of HR professionals in organizations, emphasizing the development and management of an effective workforce. The course covers key topics such as recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and employment law. Students will learn best practices for aligning human resource policies with organizational objectives, fostering a diverse and inclusive workplace, and navigating the ethical and legal considerations of managing people. Through real-world case studies and analytical tools, learners gain the skills needed to contribute to effective human capital management in various organizational settings.
Recommended Textbook
Human Resource Management 14th Edition by Dean Mondy
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14 Chapters
2100 Verified Questions
2100 Flashcards
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Page 2
Chapter 1: Human Resource Management: An Overview
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150 Verified Questions
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Sample Questions
Q1) Many HR departments are most likely becoming smaller because ________.
A) federal agencies monitor HR functions
B) HR telecommuting is gaining popularity
C) external groups are performing HR functions
D) there is no way to explain the role of HR professionals as strategic business partners
Answer: C
Q2) Recruitment is the process of attracting qualified individuals and encouraging them to apply for work with the organization.
A)True
B)False
Answer: True
Q3) As an HR manager in charge of staffing for a restaurant chain,John is most likely NOT responsible for ________.
A) training
B) job analysis
C) recruitment
D) selection
Answer: A
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Chapter 2: Business Ethics and Corporate Social Responsibility
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Q1) The Corporate and Auditing Accountability,Responsibility and Transparency Act requires SEC reporting banks and bank holding companies to have a code of ethics.
A)True
B)False
Answer: False
Q2) Which law prohibits bribes of foreign government officials or business executives?
A) Federal and Foreign Bribery Act
B) Foreign Corrupt Practices Act
C) Corruption Practices Act
D) Sarbanes-Oxley Act
Answer: B
Q3) Which term refers to a systematic assessment of a company's activities in terms of social impact?
A) managerial appraisal
B) social audit
C) social responsibility metric
D) ethics audit
Answer: B
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Chapter 3: Equal Employment Opportunity, Affirmative
Action, and Workforce Diversity
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Sample Questions
Q1) All of the following selection procedures are most likely discriminatory with regard to national origin EXCEPT denying employment based upon ________.
A) fluency in English
B) foreign training
C) foreign education
D) job knowledge
Answer: D
Q2) After the EEOC has completed its investigation,what will it issue?
A) a substantial fine to the employer if probable cause is found
B) a probable cause or a no probable cause statement
C) a mandate to file a discrimination claim in a court of law if probable cause is found
D) a mandate that the employer provide training to managers and supervisors to prevent illegal employment discrimination
Answer: B
Q3) Sexual harassment is a universal phenomenon across cultures.
A)True
B)False
Answer: False
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Chapter 4: Strategic Planning, Human Resource Planning, and Job Analysis
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Sample Questions
Q1) The job identification section of the job description includes the job title,the department,the reporting relationship,and a job number or code.
A)True
B)False
Q2) What are the two components of human resource planning?
A) demand and objectives
B) strategy and requirements
C) requirements and availability
D) availability and objectives
Q3) The Standard Occupational Classification (SOC)of 2010 does not ________.
A) reflect actual changes in the nature or organization of work activities in the economy
B) allow organizations to seek greater recognition for their members' occupations
C) allow organizations to seek a higher profile for their members' occupations
D) include sweeping changes in the descriptions of nearly all current occupations
Q4) A hard freeze means that a firm is only hiring to fill critical positions.
A)True
B)False
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Chapter 5: Recruitment
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Sample Questions
Q1) Pro-Cleaning Corporation needs additional employees,but the firm lacks the finances involved in recruiting and selection.All of the following are alternatives to recruiting that would help Pro-Cleaning EXCEPT ________.
A) onshoring
B) overtime pay
C) implementing e-learning processes
D) promotion from within
Q2) Which of the following is LEAST likely to be offered by a professional association?
A) job referral services
B) recruitment services
C) reduced headhunter fees
D) Web site job advertisements
Q3) ________ are operated by each state but receive overall policy direction from the U.S.Employment Service.
A) Newspapers
B) Special events agencies
C) Private recruitment agencies
D) Public employment agencies
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Chapter 6: Selection
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Q1) The HR manager at a manufacturing plant is required to use E-Verify to check the information provided on each employee's ________.
A) I-9
B) W-2
C) W-4
D) 1099
Q2) What type of information should be included in a résumé? How have applicant-tracking systems altered the way résumés are written?
Q3) In the board interview,the interviewer deliberately makes the candidate uncomfortable by asking blunt and often discourteous questions.
A)True
B)False
Q4) The concept of ________ suggests that interviewers often make a judgment about a candidate during the first few minutes of the interview.
A) stereotyping bias
B) contrast bias
C) interview illusion bias
D) premature judgment bias
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Chapter 7: Performance Management and Appraisal
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Q1) Adam,an IT specialist,is more technically knowledgeable than his boss.What would be the most appropriate way to overcome this disadvantage for Adam's performance appraisal?
A) obtaining performance input from Adam's customers
B) providing Adam's supervisor with additional training
C) allowing Adam to assess the supervisor's performance
D) integrating appraisal criteria suggested by Adam
Q2) Which of the following is the most likely problem of supervisors evaluating subordinates?
A) focusing too much on a single performance standard
B) coordinating employee training needs and programs
C) being responsible for only one department within the firm
D) lacking opportunities to observe the employee's job performance
Q3) Which of the following,if true,best supports the argument that the forced distribution method is the most appropriate performance appraisal tool for Dixon to use?
A) Organizational fit is a problem among newly hired Dixon employees.
B) Many managers at Dixon are hesitant to fire poor performing employees.
C) Dixon organizes most departments into project-based teams of employees.
D) Multiple appraisals are needed at Dixon to minimize employee discrimination.
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Page 9
Chapter 8: Training and Development
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Sample Questions
Q1) Which of the following is NOT an HR company-wide training initiative on HR-related matters?
A) accounting practice audits
B) equal employment opportunity compliance
C) onboarding
D) diversity
Q2) All of the following are most likely strategic benefits of training and development EXCEPT ________.
A) increased morale
B) higher retention rate
C) more employee satisfaction
D) improved orientation programs
Q3) Effective employee onboarding efforts that span several weeks rather than a day or two are most like ________.
A) apprenticeship training
B) classroom instruction
C) just-in-time training
D) learning organization
Q4) What is the purpose of a corporate university?
Q5) What impact has technology had on training and development programs?
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Chapter 9: Direct Financial Compensation Core Compensation:
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Q1) What is a limitation of profit sharing plans?
A) profit sharing plans are excessively costly
B) employees have a difficult time understanding their particular contributions to company profits
C) profit sharing adds recurring increases to base pay year over year
D) profit sharing plans create unhealthy competition between employees
Q2) Omar works in the HR department at a large manufacturing firm.Omar needs a simple method for conducting a job evaluation.Which method would be most appropriate for Omar?
A) factor comparison
B) classification
C) ranking
D) point method
Q3) Which of the following job evaluation techniques is placed in the non quantitative type?
A) point method
B) ranking method
C) job description method
D) factor comparison method
Q4) What are the advantages and disadvantages of team-based pay?
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Chapter 10: Indirect Financial Compensation Employee Benefits:
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Q1) What Act created a system of retirement benefits?
A) Family and Medical Leave Act
B) Fair Labor Standards Act
C) Social Security Act
D) Pension Protection Act
Q2) All of the following are used by firms to assist employees with achieving a work-life balance EXCEPT ________.
A) job sharing
B) telecommuting
C) job enlarging
D) compressed workweeks
Q3) Which term refers to a certain number of days each year that employees can use for any purpose?
A) sabbatical
B) paid vacation
C) paid time off banks
D) medical leave
Q4) In a brief essay,discuss some of the reasons why companies choose to offer employee benefits.
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Q5) What are the advantages and disadvantages of offering sabbaticals to employees?
Chapter 11: Labor Unions and Collective Bargaining
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Q1) What is the status of labor unions in the U.S.?
Q2) During the first round of negotiations with Olsen Automotive,the machinists union demands that management raise the wages of all employees by 15%.The union does not expect management to agree to this demand initially.Which term best describes the demand made by the union?
A) beachhead
B) arbitrary
C) secondary
D) tactical
Q3) Which of the following is the central trade union federation in the U.S.?
A) Service Employees International Union
B) International Brotherhood of Teamsters
C) Change to Win Coalition
D) AFL-CIO
Q4) Which of the following is NOT likely to be included in the compensation section of a labor agreement?
A) vacation
B) premium pay
C) family care
D) dues checkoff
Page 13
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Chapter 12: Internal Employee Relations
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Q1) What is the primary reason that firms provide severance pay to employees who are involuntarily terminated?
A) ensuring that current employees remain with the firm
B) preventing terminated employees from suing the firm
C) complying with federal laws that require severance pay
D) expressing concern and support for terminated employees
Q2) In most cases,terminated CEOs are able to go through the same formal appeal procedure as terminated non-managerial employees.
A)True
B)False
Q3) Multinational corporations often use standardized policies for disciplining international employees.
A)True
B)False
Q4) Firing employees is typically easier to do at unionized firms than at union-free firms.
A)True
B)False
Q5) What are the common reasons that CEOs and other top executives are fired?
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Chapter 13: Employee Safety, Health, and Wellness
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Q1) Elway Transportation provides delivery services to businesses and individuals.Elway drivers frequently complain of back injuries,fatigue,and driving discomfort.Which of the following would most likely benefit Elway Transportation?
A) ergonomics
B) gainsharing
C) broadbanding
D) HR metrics
Q2) Since its inception,OSHA has helped to cut occupational injury and illness rates by how much?
A) 10%
B) 40%
C) 80%
D) 100%
Q3) What form of drug testing can be done immediately in the workplace and is effective in cases of reasonable suspicion?
A) hair
B) blood
C) oral fluid
D) urine
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Page 15
Chapter 14: Global Human Resource Management
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Q1) Which of the following is LEAST likely to be a component of the ideal expatriate preparation and development program?
A) pre-move orientation
B) continual development
C) repatriation training
D) availability forecasting
Q2) Discuss the role of strategic human resource management in global business.
Q3) Which of the following is most likely associated with hiring host-country nationals?
A) repatriation
B) lower costs
C) cultural problems
D) required relocation
Q4) Which of the following occurs in the first stage of the expatriate selection process?
A) creating a candidate pool from a database
B) conducting personal and family assessments
C) determining technical and managerial skills
D) conducting a thorough background investigation
Q5) Describe how legal factors influence the conduct of business globally?
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