Human Resource Management Exam Practice Tests
Course Introduction
Human Resource Management is a comprehensive course that explores the foundational principles and contemporary practices involved in managing people within organizations. Students will examine key topics such as recruitment and selection, employee motivation and performance management, compensation and benefits, training and development, labor relations, and legal and ethical considerations in HR. Through practical case studies and real-world examples, the course emphasizes the strategic role of human resource professionals in fostering a positive workplace culture, supporting organizational goals, and addressing the challenges of a diverse and dynamic workforce.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
Available Study Resources on Quizplus
16 Chapters
2425 Verified Questions
2425 Flashcards
Source URL: https://quizplus.com/study-set/440
Page 2
Chapter 1: Introducing Organizational Behavior
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7753
Sample Questions
Q1) Research in organizational behavior is based on scientific thinking,which means the proposed explanations are carefully tested and the explanations that can be scientifically verified are the only ones that are accepted.
A)True
B)False
Answer: True
Q2) Suppose that the company's president decides to develop a policy to increase the company's commitment to its employees and then develops a set of procedures to implement this policy.The president is engaged in which management function?
A)Planning
B)Organizing
C)Leading
D)Directing
E)Controlling
Answer: A
Q3) By the year 2060,which demographic group will comprise nearly 30% of the US population?
Answer: Hispanic
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Individual Differences,Values,and Diversity
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7754
Sample Questions
Q1) Which of the following is NOT an example of a terminal value?
A)Broad-mindedness
B)An exciting life
C)A world at peace
D)Family security
E)Pleasure
Answer: A
Q2) Someone who views and manipulates others purely for personal gain has a(n)__________ personality.
Answer: Machiavellian
Q3) When learning to say no,an individual should do which of the following?
A)Focus on what matters most
B)Weigh the yes-to-stress ratio
C)Take guilt out of the equation
D)Sleep on it
E)All of the above
Answer: E
Q4) A(n)__________ is a phenomenon whereby an individual is rejected as a result of an attribute that is deeply discredited by his or her society.
Answer: stigma
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Emotions,Attitudes,and Job Satisfaction
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/7755
Sample Questions
Q1) All of the following are examples of internal emotions EXCEPT:
A)shame.
B)guilt.
C)embarrassment.
D)pride.
E)fear.
Answer: E
Q2) When considering the major categories of emotions identified by researchers,__________ may contain cheerfulness and contentment.
Answer: joy
Q3) If John is stealing money from his employer,he is engaging in __________ type of behaviors.
A)organizational citizenship
B)counterproductive
C)cognitively dissonant
D)at-home effect
E)spillover
Answer: B
Q4) __________ are generalized positive and negative feelings or states of mind. Answer: Moods
5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Perception,Attribution,and Learning
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/7756
Sample Questions
Q1) The fundamental attribution error is the tendency to underestimate the influence of situational factors and to overestimate the influence of personal factors in evaluating someone else's behavior.
A)True
B)False
Q2) Assimilation theory is the attempt to understand the causes of a certain event,assess responsibility for outcomes of the event,and evaluate the personal qualities of the people involved in the event.
A)True
B)False
Q3) Identify and briefly describe each of the stages in the perceptual process. Suggested
Q4) Impersonal schemas refer to the way individuals divide others into categories,such as types or groups,in terms of similar perceived features.
A)True
B)False
Q5) A(n)__________ assigns attributes commonly associated with a group to an individual.
Q6) __________ is the process of creating explanations for events.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Motivation and Performance
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7757
Sample Questions
Q1) All of the following are negatives about telecommuting EXCEPT:
A)isolation from co-workers.
B)decreased identification with the work team.
C)management of telecommuters.
D)technical difficulties with the computer linkages.
E)lower employee satisfaction.
Q2) Research results on the job characteristics model indicate that positive job characteristics impact performance more strongly for low-growth need individuals than for high-growth need individuals.
A)True
B)False
Q3) An emerging trend is the attempt to extend the awarding of cash bonuses to employees at lower levels in organization and in both managerial and non managerial jobs.
A)True
B)False
Q4) The job characteristics model identifies eight core job characteristics that are particularly important to job design.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Teams in Organizations
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7758
Sample Questions
Q1) Synergy is the creation of a whole that is greater than the sum of its parts.
A)True
B)False
Q2) When a team's members believe that their participation and experiences are positive and meet important personal needs,the __________ characteristic of team effectiveness is being demonstrated.
A)task performance
B)member commitment
C)member satisfaction
D)team viability
E)team changeability
Q3) Members of teams that __________ must have good long-term working relationships with one another,solid operating systems,and the external support needed to achieve effectiveness over a sustained period of time.
A)plan things
B)reengineer things
C)recommend things
D)make or do things
E)review things
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 8: Teamwork and Team Performance
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/7759
Sample Questions
Q1) __________ is the sharing of responsibility for meeting group task and maintenance needs.
A)Participative partnering
B)Conjunctive leadership
C)Authentic leadership
D)Empowered leadership
E)Distributed leadership
Q2) Effective teams have no further need for leadership efforts,after team building,to improve team processes.
A)True
B)False
Q3) To achieve group consensus,members should not argue blindly and should consider others' reactions to one's points.
A)True
B)False
Q4) When President Kennedy chose to absent himself from strategy discussions by his Cabinet during the Cuban Missile Crisis,he avoided the tendency for his Cabinet members to figure out what he wanted and give it to him,thereby avoiding
Q5) __________ occurs when the same person sends conflicting expectations.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Decision-Making and Creativity
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/7760
Sample Questions
Q1) The generation of a novel idea or unique approach to solving performance problems or exploiting performance opportunities is known as __________.
Q2) All of the following statements about uncertain environments are correct EXCEPT:
A)uncertain environments provide little,if any,information to predict expected results for decision-making alternatives.
B)behavioral responses to uncertain environments seldom involve intuition,educated guesses,or hunches.
C)uncertain environments require unique,novel,and often totally innovative alternatives to existing patterns of behavior.
D)an uncertain decision environment may be characterized as a rapidly changing organizational setting in terms of external conditions.
E)an uncertain decision environment may be characterized as a rapidly changing organizational setting in terms of the personnel who influence problem and choice definitions.
Q3) The __________ is a tendency for the decision maker to overestimate the degree to which he or she could have predicted an event that has already taken place.
Q4) A(n)__________ is the degree of likelihood of an event's occurrence.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Conflict and Negotiation
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/7761
Sample Questions
Q1) Interpersonal conflict occurs between two or more individuals in opposition to each other,and may be either substantive or emotional or both.
A)True
B)False
Q2) Conflict between functional departments such as marketing and manufacturing is a common example of __________.
A)interpersonal conflict
B)intergroup conflict
C)intragroup conflict
D)interorganizational conflict
E)extra-organizational conflict
Q3) A dispute with one's boss over a plan of action to be followed,such as a marketing strategy for a new product,is an example of emotional conflict.
A)True
B)False
Q4) Dysfunctional conflict is also called __________.
Q5) Suppression is a superficial and often temporary form of conflict resolution. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 11: Communication and Collaboration
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/7762
Sample Questions
Q1) Examples of communication channels include all of the following EXCEPT:
A)face-to-face meetings.
B)e-mail.
C)online discussions.
D)decoding.
E)written letters.
Q2) The primary disadvantage of grapevines occurs when they transmit incorrect or untimely information.
A)True
B)False
Q3) Guidelines for active listening include all of the following EXCEPT:
A)listen for content.
B)listen for feelings.
C)watch for mistakes.
D)respond to feelings.
E)reflect back.
Q4) Furniture placement can provide nonverbal communication.
A)True
B)False
Q5) __________ is the act of speaking without using words.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Power and Politics
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/7763
Sample Questions
Q1) What type of power does a manager exercise when he or she offers pay raises,bonuses,special assignments,or compliments as incentives to subordinates?
A)Legitimate power
B)Expert power
C)Coercive power
D)Referent power
E)Reward power
Q2) Chester Barnard refers to the area in which authoritative directions are obeyed as the __________.
Q3) __________,or formal authority,is the extent to which a manager can use subordinates' internalized values or beliefs that the "boss" has a "right of command" to control their behavior.
Q4) Referent power is the ability to control another's behavior because of the individual's desire to identify with the power source.
A)True
B)False
Q5) __________ is what a person has when exercising power and it is expressed by others' behavioral response to this exercise of power.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 13: Leadership Essentials
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/7764
Sample Questions
Q1) Which of the following does NOT provide an accurate description of leadership styles in the Blake and Mouton leadership grid?
A)A 1/1 manager is termed team management.
B)A 1/9 manager has minimum concern for production and maximum concern for people.
C)A 5/5 manager is a middle of the road manager.
D)A 9/1 manager has maximum concern for production and minimum concern for people.
E)A 9/9 manager has a maximum concern for both people and production.
Q2) House's path-goal theory of leadership assumes that a leader's key function is to _________ in the work setting.
A)maintain his or her work behaviors
B)keep changing his or her behaviors
C)reinforce his or her typical behaviors
D)adjust his or her behaviors to complement situational contingencies
E)teach employees his or her normal behaviors
Q3) According to the Hersey and Blanchard situational leadership model,_________ is the extent to which people have the ability and willingness to accomplish a specific task.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 14: Leadership Challenges and Organizational Change
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/7765
Sample Questions
Q1) In dealing with resistance to change,the method of __________ seems to work best when people lack information or have inaccurate information.
A)facilitation and support
B)negotiation and agreement
C)education and communication
D)explicit or implicit coercion
E)participation and involvement
Q2) __________ strategies,of self-leadership activities,tend to increase self-awareness leading to the handling of behaviors involving necessary but not always pleasant tasks.
Q3) When change is accomplished through __________,compliance is usually only temporary and continues only as long as the change agent and his or her legitimate authority are visible,or as long as the opportunities for rewards and punishments remain obvious.
A)hierarchical control
B)shared-power
C)rational persuasion
D)force-coercion
E)unilateral effort
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 15: Organizational Culture and Innovation
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7766
Sample Questions
Q1) The innovation process is not complete until __________.
A)an idea has been created
B)an estimate of the idea's anticipated costs and benefits has been completed
C)the test-retest procedures have been completed
D)final application has been achieved
E)an estimate of the idea's value and potential has been completed
Q2) Research shows that most organizations originate in several national cultures and incorporate very little features from these host cultures even when they expand internationally.
A)True
B)False
Q3) Strong subcultures are seldom found in high-performance task forces,teams,and special project groups in organizations.
A)True
B)False
Q4) To many researchers and managers,shared common values lie at the heart of organizational culture.
A)True
B)False
Q5) Societal cultures may actually be __________ into organizations.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Organizational Goals and Structures
Available Study Resources on Quizplus for this Chatper
162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/7767
Sample Questions
Q1) Policies,rules,and procedures are often employed as substitutes for direct supervision.
A)True
B)False
Q2) __________ goals are concerned with the conditions within the organization that are expected to increase the organization's survival potential.
A)Output
B)Systems
C)Institutional
D)Functional
E)Statutory
Q3) __________ are work groups that conduct the major business of the organization.
A)Staff units
B)Line units
C)Specialty units
D)Boundary-spanning units
E)Facilitator units
Q4) Describe the mechanistic structure and the organic structure. Suggested
Q5) __________ are diagrams that depict the formal structures of organizations.
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Strategy,Technology,and Organizational Design
Available Study Resources on Quizplus for this Chatper
156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/7768
Sample Questions
Q1) The important mechanisms for retaining useful information are: individuals,culture,transformation mechanisms,formal structures,ecology,external archives,and internal information technologies.
A)True
B)False
Q2) The strategy process is an ongoing process.
A)True
B)False
Q3) A managerial script is a series of well-known routines for problem identification and alternative generation and analysis common to managers with a firm.
A)True
B)False
Q4) The simple organization design is a configuration involving one or two ways of specializing individuals and units.
A)True
B)False
Q5) In Japan,the network of relationships among well-established firms in many industries is called a __________.
To view all questions and flashcards with answers, click on the resource link above. Page 18