Human Resource Management
Exam Materials
Course Introduction
Human Resource Management is a comprehensive course that explores the principles and practices involved in effectively managing an organization's human capital. Topics include recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal aspects of employment. Through case studies and practical exercises, students gain insights into strategic HR planning, workforce diversity, ethics, and the impact of globalization on human resource practices. This course equips students with skills and knowledge to support organizational goals by enhancing employee performance, satisfaction, and retention.
Recommended Textbook
Organizational Behaviour 4th Canadian Edition by Angelo Kinicki (1)
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14 Chapters
576 Verified Questions
576 Flashcards
Source URL: https://quizplus.com/study-set/3058
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60720
Sample Questions
Q1) Ethics occurs at both the organizational and individual level.
A)True
B)False Answer: True
Q2) Frederic Taylor, the father of scientific management, considered human variability a strength that positively affected organizations.
A)True
B)False Answer: False
Q3) With respect to women's ability to move into upper management, the glass ceiling is similar to a concrete ceiling.
A)True
B)False Answer: True
Q4) Theory Y assumes individuals are pessimistic and negative.
A)True
B)False Answer: False
Page 3
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Chapter 2: Individual Behavior, Personality, and Values
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/60714
Sample Questions
Q1) Which of the following statements most accurately defines "social cognition?"
A)the study of people and objects
B)the process of interpreting one's environment
C)the study of how people perceive each other
D)a four-stage sequence
E)being consciously aware of someone
Answer: C
Q2) The CEO allowed each executive team member to defend his or her department budgetary allocation that would result in a financial loss.This is an example of which negatively perceived leadership behaviour?
A)getting the team to work as individuals
B)letting group members make decisions
C)maintaining performance standards
D)assigning specific tasks
Answer: A
Q3) Stage two of the four-stage perception sequence is encoding and simplification.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Perceiving Ourselves and Others in Organizations
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/60713
Sample Questions
Q1) Successful self-management calls for avoiding negative cues while seeking positive cues.
A)True
B)False
Answer: True
Q2) Outline the forms of self-concept, providing one research implication for each. Answer: There are three forms of self-concept, (1) self-esteem, (2) self-efficacy, and (3) self-monitoring.Answers may vary for the research implications.Examples of research implications as indicated in the text are included.A research implication for self esteem is that self-esteem can be improved.A research implication for self-efficacy indicates a positive relationship between self-efficacy and job performance.A research implication for self-monitoring is that high self-monitors enjoyed more internal and external promotions than low self-monitors.
Q3) There is no relationship between good job performance and being conscientious.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Workplace Emotions, Attitudes, and Stress
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/60712
Sample Questions
Q1) Most people quit their job impulsively.
A)True
B)False
Q2) Providing the means for employees to practise their faith is
A)not a good practice
B)win for the employees but a loss of time for the employer
C)a win for both the organization and the employee
D)not stipulated in the Human Rights Act for Canada
E)an individual/organization value conflict
Q3) Practical insights about work/family conflict include:
A)the balancing of work/family issue
B)the maintenance of gender stereotypes patience
C)to assign a mentor
D)rigid work hours to help with family schedules.
Q4) An attitude is
A)one's beliefs
B)a preferred way of behaving
C)the similarity between personal values and organizational values
D)a learned predisposition to respond to a given object
E)avoiding conflict
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Chapter 5: Employee Motivation
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60711
Sample Questions
Q1) Anna, a market researcher, enjoys the freedom and independence she has over her job.Which core job characteristic is Anna experiencing?
A)skill variety
B)task identity
C)task significance
D)autonomy
E)feedback
Q2) Sarah does the same job as Trevor and has the same position title.Both work the same hours and talk throughout the day about their jobs.Recently, she discovered that Trevor had received a pay increase while she had not.Using the equity theory as a model of motivation, explain what Sarah may be feeling.
Q3) The desire to accomplish something difficult; to master, manipulate, or organize physical objects, human beings, or ideas are a part of McClelland's need for A)power
B)job design
C)leadership
D)affiliation
E)achievement
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Chapter 6: Decision Making and Creativity
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/60710
Sample Questions
Q1) Group think can occur if groups are friendly and tight knit.Poor decision making can result.Explain the eight classic symptoms of group think.How would you overcome group think?
Q2) In Tuckman's Five-Stage Theory of Group Development, a focus on solving task problems occurs
A)in the stage before norming
B)in the forming stage
C)in the stage before adjourning
D)in the stage before storming
E)in the storming stage
Q3) In a self-managed team, employees act as their own supervisor.
A)True
B)False
Q4) A group becomes a team when
A)Leadership becomes a shared activity
B)Accountability shifts from strictly individual to both individual and collective
C)The group develops a purpose or mission
D)Problem solving becomes a way of life
E)All of the responses are correct
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Chapter 7: Team Dynamics
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60709
Sample Questions
Q1) The quality of interpersonal communication is vital in an organization and is more effective when a non-assertive style is used.
A)True
B)False
Q2) One key to effective listening is to speak your mind and be emotional.This will communicate to others that you are engaged in the communication.
A)True
B)False
Q3) Which of the following is not one of the three key barriers to effective communication?
A)personal barriers
B)physical barriers
C)semantic barriers
D)sound barriers
E)none of the responses are correct
Q4) Social networking sites may blur the line between personal and business.
A)True
B)False
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Page 9
Chapter 8: Communicating in Teams and Organizations
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/60708
Sample Questions
Q1) According to Tjosvold's cooperative conflict model, the desired outcomes are
A)agreement
B)stronger relationships
C)learning
D)learning, stronger relationships, and agreement
E)none of the responses are correct
Q2) A questionable negotiation tactic that only partially discloses the facts is
A)lies
B)puffery
C)deception
D)non-disclosure
E)distraction
Q3) In a(n) __________, members of the in-group views themselves as a collection of unique individuals, while they stereotype members of other groups as being "all alike."
A)intrapersonal
B)cross-cultural conflict
C)stationary conflict
D)personality conflict
E)intergroup conflict
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Page 10
Chapter 9: Power and Influence in the Workplace
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/60707
Sample Questions
Q1) The bounded rationality model's focus is on how decisions
A)should be made
B)should not be made
C)follow a logical process
D)escalate
E)are actually made
Q2) An analytical decision making style has a higher tolerance for ambiguity.
A)True
B)False
Q3) Influence technique(s) is/are
A)rational persuasion
B)inspirational appeals
C)consultation
D)ingratiation
E)all of the responses are correct
Q4) Socialized or social power is a good thing in an organization.
A)True
B)False
Q5) Explain the advantages and disadvantages of group decision making considering the role of empowerment, intuition, and the five bases of power.
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Chapter 10: Conflict and Negotiation in the Workplace
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53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/60719
Sample Questions
Q1) Research indicates that leaders are born not made.
A)True
B)False
Q2) The two groups of contingency variables in Robert House's Path-Goal theory are (1) employee characteristics, and (2) leader characteristics.
A)True
B)False
Q3) Sociability, emotional intelligence, extraversion, honesty/integrity, and determination are all key positive leadership traits.
A)True
B)False
Q4) The leadership strategies and theories may work in one culture and not work in another.
A)True
B)False
Q5) The effectiveness of a leader or his or her leadership style is dependent on the situation.
A)True
B)False
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Chapter 11: Leadership in Organizational Settings
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/60718
Sample Questions
Q1) Mentoring provides a new employee with psycho-social support.
A)True
B)False
Q2) A change-resistant culture can undermine the effectiveness of any type of organizational change.
A)True
B)False
Q3) An effective mentoring network should include
A)360 degree networking
B)planning the network
C)commitment to assessing, building, and adjusting the network
D)developing formal and informal connections
E)all the above
Q4) A culture that has a strong external focus and values stability and control is referred to as
A)clan culture
B)market culture
C)adhocracy culture
D)employee-focused culture
E)Competing Values Framework
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Chapter 12: Designing Organizational Structures
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/60717
Sample Questions
Q1) A(n) _____________ system is said to be relatively self-sufficient.
A)closed
B)psychological
C)open
D)traditional
E)cognitive
Q2) The following descriptors: stable, information scarcity, local, large, and job oriented are all words that describe which style of organization?
A)new-style
B)old-style
C)mechanistic
D)organic
E)virtual
Q3) Which effectiveness criterion is also known as the 'stakeholder' approach?
A)goal accomplishment
B)internal processes
C)resource acquisition
D)strategic constituencies
E)strategic satisfaction
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Page 14
Chapter 13: Organizational Culture
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/60716
Sample Questions
Q1) Dominic started an employee fitness program to reduce stress and find balance.Research indicates he should be feeling
A)less motivated about work
B)insecure about his job
C)negative about his peers who are not exercising
D)positive about his job performance and job satisfaction
E)positive about future financial rewards
Q2) A method used in change situations where there is a lack of information or analysis requires
A)participation and involvement
B)facilitation and support
C)education and communication
D)manipulation and co-optation
E)negotiation and agreement
Q3) ___________________ make/s or break/s the change efforts.
A)Finances
B)Operations
C)The corporate vision
D)People
E)External forces
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Chapter 14: Organizational Change
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/60715
Sample Questions
Q1) How does an understanding of organizational behaviour assist an expatriate in being successful in their foreign assignment?
Q2) Primary meaning derived from various non-verbal situational cues is a(n) _____________ culture.
A)low-context
B)collective
C)high-context
D)individual
E)organizational
Q3) There are no adjustment problems for an expatriate when returning to his or her home country to work.
A)True
B)False
Q4) The GLOBE project identified _________ basic cultural dimensions.
A)4
B)5
C)7
D)8
E)9
Q5) Explain each of the four stages in the foreign assignment cycle.
Page 16
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