Human Resource Management
Exam Materials
Course Introduction
Human Resource Management explores the essential functions and strategies involved in managing an organizations most valuable asset its people. The course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and workforce diversity. Students will learn how HR professionals align human resource policies with organizational objectives, foster a positive work environment, and ensure compliance with employment laws and ethical standards. Through case studies and practical exercises, the course develops analytical, communication, and decision-making skills necessary for effective human resource management in dynamic business environments.
Recommended Textbook Fundamentals of Human Resource Management 5th Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Nicole works as a job analyst at a computer firm.Which of the following most likely describes Nicole's duties in her current position?
A) searching for qualified job candidates
B) processing employee benefits programs
C) collecting information about job duties
D) planning and organizing training activities
Answer: C
Q2) Communicating is one of the five basic functions of the management process.
A)True
B)False
Answer: False
Q3) Human resource management is best defined as the process of ________.
A) controlling and orienting new employees
B) organizing and scheduling work activities for teams
C) outsourcing and offshoring clerical jobs to foreign countries
D) acquiring, training, appraising, and compensating employees
Answer: D
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Chapter 2: Managing Equal Opportunity and Diversity
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105 Flashcards
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Sample Questions
Q1) Title VII forbids testing or screening of job applicants because testing could systematically discriminate against some protected classes.
A)True
B)False
Answer: False
Q2) Prior to the ADA Amendments Act,why did employers win the majority of ADA cases?
A) Employers proved that age negatively impacted an employee's job performance.
B) Employees failed to prove that a disability affected both daily living and job performance.
C) Conservative judges were sympathetic towards small-business owners with disabilities.
D) Attorneys failed to draw connections between Title VII and the ADA.
Answer: B
Q3) The Pregnancy Discrimination Act treats pregnancy as a(n)________.
A) disability
B) uncovered disease
C) unspecified condition
D) gender-specific condition
Answer: A
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Page 4
Chapter 3: Human Resource Strategy and Analysis
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following is a software application used to evaluate data about employee backgrounds,capabilities,and performance for the purpose of predicting employee retention?
A) talent management
B) strategy mapping
C) workforce analytics
D) ratio analysis
Answer: C
Q2) Which of the following is NOT an organizational outcome discovered from studies conducted on employee engagement?
A) increase in sales
B) decrease in sales
C) increase in retention
D) decrease in safety incidents
Answer: B
Q3) A vertical integration strategy means that the firm will expand by adding new product lines.
A)True
B)False
Answer: False
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Chapter 4: Job Analysis and Talent Management
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Sample Questions
Q1) What are the basic methods for collecting job analysis information? Explain how this information is used to write job descriptions and job specifications.
Q2) Anna,a new employee at Concord Electronics,wants to make sure she understands who to report to at the firm and the title of various positions.Which of the following would most likely help Anna?
A) organization chart
B) workflow analysis
C) process chart
D) position analysis
Q3) Carla,an HR manager at a carpet manufacturing firm,needs to write a number of job descriptions and plans to use O*NET.Carla already knows which positions are needed and has modified the firm's organization chart.What should Carla do next?
A) write a job summary to clarify the duties of the job
B) interview employees about their responsibilities
C) discuss the positions with department supervisors
D) gather information about the job's current duties
Q4) As an HR manager,what steps would you take to develop a competency statement? What resources would be beneficial in the process?
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Page 6
Chapter 5: Personnel Planning and Recruiting
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105 Flashcards
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Sample Questions
Q1) A manager who needs to forecast the external labor supply will most likely use all of the following resources EXCEPT ________.
A) O*NET
B) U.S. Congressional Budget Office (CBO)
C) Bureau of Labor Statistics
D) The New York Times
Q2) Projected turnover,employee skills,financial resources,and technological changes are significant factors that managers must consider when determining future workforce needs.
A)True
B)False
Q3) How can an HR department protect employee data from identity theft? Describe at least three methods.
Q4) In a brief essay,explain some of the reasons that employers turn to private employment agencies for assistance in recruiting.
Q5) Workforce planning should result in a workforce action plan.What should be included in a workforce action plan?
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Chapter 6: Selecting Employees
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Sample Questions
Q1) In one study,traits that characterize highly engaged employees include agreeableness,emotional stability,achievement orientation,and neuroticism.
A)True
B)False
Q2) What type of interview would most likely include the statement,"Tell me about a time when you worked successfully in a team environment"?
A) situational
B) behavioral
C) subjective
D) puzzle
Q3) The first step in the validation process is ________.
A) creating a test battery
B) analyzing the job
C) administering tests
D) cross-validating
Q4) Few employers check candidates' social networking site postings because of potential lawsuits.
A)True
B)False
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Chapter 7: Training and Developing Employees
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Sample Questions
Q1) Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?
A) Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees.
B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead.
C) Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.
D) Samson provides laptops to its entire sales team so each salesperson can easily locate necessary information while on sales calls.
Q2) What are the desired results of a successful employee orientation program?
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Page 9
Chapter 8: Performance and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following would most likely result in a legally questionable appraisal process?
A) assigning specific trait names when using graphic rating scales
B) using job performance dimensions that are too clearly defined
C) conducting a job analysis to establish performance standards
D) basing appraisals on subjective supervisory observations
Q2) Which personality trait is associated with performance appraisal ratings that are too strict?
A) agreeableness
B) extroversion
C) conscientiousness
D) openness
Q3) In order to ensure that performance goals are challenging and relevant,Matthew,a marketing manager,should independently set goals for his subordinates because participatively set goals usually produce lower job performance.
A)True
B)False
Q4) What is the purpose of performance appraisals? Who do you think should conduct performance appraisals? Why?
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Chapter 9: Managing Careers
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Sample Questions
Q1) Which of the following terms refers to the willful disregard or disobedience of a supervisor's authority?
A) insubordination
B) infraction
C) harassment
D) mutiny
Q2) Which of the following would LEAST likely measure employee engagement?
A) profitability
B) recruitment
C) absenteeism
D) customer satisfaction
Q3) Which of the following is conducted with employees who are leaving a firm for the purpose of eliciting information about what is right or wrong with the job and the firm?
A) outsourcing interview
B) termination interview
C) screening interview
D) exit interview
Q4) Describe the four-step coaching process.
Q5) How can organizations facilitate the career development needs of employees?
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Chapter 10: Developing Compensation Plans
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105 Flashcards
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Sample Questions
Q1) According to research,what is the LEAST likely factor that determines CEO pay?
A) ability to pay
B) job complexity
C) job evaluation
D) human capital
Q2) What is comparable worth? Discuss the connection between comparable worth and the point method.
Q3) Discuss the fundamental components and uses of competency-based pay systems.
Q4) A ________ is comprised of jobs of approximately equal difficulty or importance as established by job evaluation.
A) pay group
B) benchmark
C) pay grade
D) class
Q5) Financial benefits like employer-paid insurance and vacations are not a part of employee compensation.
A)True
B)False
Q6) Why do employers use pay ranges for each pay grade?
Q7) What is broadbanding? Why and how do firms use broadbanding?
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Chapter 11: Pay for Performance and Employee Benefits
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105 Flashcards
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Sample Questions
Q1) Enterprise incentive management software is used by managers to ________.
A) motivate employees to meet and exceed departmental goals
B) quantify correlations between pay and performance
C) select and develop mission-critical employees
D) monitor training and development needs
Q2) Why are family-friendly benefits increasingly valuable to employees? What are some examples of family-friendly benefits?
Q3) Ryobi is a large,international power tool manufacturer that develops affordable,high-quality products such as drills,circular saws,and routers for both homeowners and craftspeople.As the company continues to grow,its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective.Currently,the firm provides merit raises based on performance appraisals; however,executives are considering changing the current incentive plan. Which of the following questions is most relevant to the decision by Ryobi executives to discontinue all merit raises?
A) What are the guidelines for implementing a gainsharing plan?
B) What types of merit raises are effective for high-performing managers?
C) What organization-wide incentive plans are used by other manufacturing firms?
D) What is the connection between merit pay increases and employee productivity?
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Page 13
Chapter 12: Maintaining Positive Employee Relations
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Sample Questions
Q1) The Evil Woman Thesis asserts that when a woman does not act the way men and other women think she should,they will tend to treat her more harshly than they might if the alleged misdeed was done by a man.
A)True
B)False
Q2) Which of the following has the most impact on creating and sustaining an ethical organizational culture?
A) performance appraisals
B) managerial actions
C) compensation packages
D) business policies
Q3) An ethics audit conducted by a firm would LEAST likely address ________.
A) access to company information
B) employee discrimination
C) selection tools
D) gift giving
Q4) What legislation exists to ensure that ethical decisions are made in the workplace? What is the role of the HR manager in workplace ethics?
Q5) What can managers do to ensure that discipline is fair and effective?
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Chapter 13: Labor Relations and Collective Bargaining
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Sample Questions
Q1) With the maintenance of membership arrangement of union security,how long must union members employed by a firm maintain union membership?
A) until there is a wage increase
B) for the contract period
C) until negotiations end
D) for at least 1 year
Q2) Which type of union security accounts for almost three-fourths of union contracts?
A) preferential shop
B) agency shop
C) closed shop
D) union shop
Q3) According to the Landrum-Griffin Act,national and international unions must elect officers at least once every ________ years.
A) 2
B) 4
C) 5
D) 10
Q4) In a brief essay,discuss why unions are declining in popularity.
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Page 15
Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) OSHA enforces its standards through inspections,which are usually announced so that employers have time to prepare.
A)True
B)False
Q2) Reviews conducted by agencies to determine if units in their jurisdiction are complying with safety laws and regulations are known as ________ reviews.
A) risk assessment
B) behavioral safety
C) job hazard
D) operational safety
Q3) Heart disease,accidents,depression,anxiety,and early onset Alzheimer's disease have been linked to job stress.
A)True
B)False
Q4) How can screening reduce unsafe acts in the workplace?
Q5) What are the major sources of occupational respiratory disease? What role does OSHA play in protecting employees against occupational respiratory diseases?
Page 16
Q6) How can accidents in the workplace be prevented? List and describe five ways.
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