Human Resource Management Exam Bank
Course Introduction
Human Resource Management is a comprehensive course that introduces students to the fundamental principles, processes, and practices involved in effectively managing people within organizations. The course covers key topics such as recruitment and selection, employee training and development, performance management, compensation and benefits, labor relations, and legal aspects of employment. Through case studies and real-world examples, students will gain practical insights into how HR strategies contribute to organizational success, foster positive workplace cultures, and support overall business objectives. By the end of the course, students will be equipped with the knowledge and skills necessary to manage human resources effectively in diverse organizational settings.
Recommended Textbook
Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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Page 2
Chapter 1: Human Relations and You
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Q1) The major impact of the Internet and social media on human relations in organization has been in the application of scientific management to office workers.
A)True
B)False
Answer: False
Q2) An advantage given for studying human relations is that it might help you
A)learn how to manipulate people
B)avoid advanced responsibility
C)get promoted without having to work very hard
D)capitalize on opportunities in your career
Answer: D
Q3) The private self is the most distorted version of the self.
A)True
B)False
Answer: False
Q4) Brain research suggests that the self is the sum of the brain's subsystems.
A)True
B)False
Answer: True
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Chapter 2: Self-Esteem and Self-Confidence
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Q1) Ralph wants to engage in positive visual imagery, so the first step he should take is to
A)pat himself on the back
B)brag to his coworkers
C)imagine the desired outcome occurring
D)act in an arrogant manner
Answer: C
Q2) Charles is a leader with high self-efficacy, so it is likely he will often take a pessimistic view of the group's ability to do the task at hand.
A)True
B)False
Answer: False
Q3) A long-term study with over 12,000 men and women indicated that people with high core self-evaluations increased their success at a faster pace than their counterparts with lower core self-evaluations.
A)True
B)False
Answer: True
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4
Chapter 3: Self-Motivation and Goal Setting
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Q1) One problem with goals is that they may lead the goal setter to avoid important activities not related to the goal.
A)True
B)False
Answer: True
Q2) The principle of WIIFM focuses which aspect of motivation?
A)Self-actualization
B)Prosocial behavior
C)Altruism
D)Self-interest
Answer: D
Q3) A person with strong transcendence needs or B-values would enjoy exploiting other people and maximizing gain for himself or herself.
A)True
B)False
Answer: False
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Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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Q1) Police officer Elsa experiences high emotional labor in carrying out her job. She most likely needs a high degree of emotional intelligence to attain good job performance.
A)True
B)False
Q2) When making decisions, research suggests that an effective way of enhancing happiness is to seek ________.
A)a mixture of positive and negative outcomes
B)reasonable outcomes
C)the best possible outcomes
D)immediate feedback
Q3) Darwin frequently attains goals that make good use of his capabilities, so he will most likely experience frequent periods of happiness.
A)True
B)False
Q4) Courtesy toward coworkers is an important component of organizational citizenship behavior.
A)True
B)False
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Chapter 5: Values and Ethics
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Q1) Sally has a strong need for self-awareness, personal growth, and a sense of being individual and unique. It is likely one of Sally's values is ________.
A)becoming wealthy
B)being liked
C)corporate spiritualism
D)humanism
Q2) Several times during the winter, supervisor Clyde goes ice fishing with Bubba, one of the workers in his department. After fishing they often have a few beers together. When it comes time for Clyde to write a performance evaluation of Bubba, Clyde faces the ethical dilemma of ________.
A)dealing with confidential information
B)sexual harassment
C)treating people unfairly
D)conflict of interest
Q3) Rex has a strong tendency to morally disengage so he feels no distress when his insurance company sends him a claim check for $10,000 more than he deserved.
A)True
B)False
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7
Chapter 6: Problem Solving and Creativity
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Q1) A notable consequence of perfectionism is that it often leads to a(n)________.
A)sudden increase in satisfaction with the task
B)feelings of euphoria while solving a problem
C)delay in making decisions
D)lack of concern for details
Q2) Tanya wants to become an Olympic ice skater. She should therefore concentrate on developing which one of the following multiple intelligences?
A)Bodily Kinesthetic
B)Spatial
C)Linguistic
D)Naturalist
Q3) Gus has excellent spatial intelligence, so he will probably take readily to 3-D (three-dimensional)printing using a computer.
A)True
B)False
Q4) An important component of critical thinking is to exclude alternative arguments about the problem at hand.
A)True
B)False
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Chapter 7: Personal Communication Effectiveness
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Q1) The modern worker is advised to write text-style messages on work-related social media to display a high level of professionalism.
A)True
B)False
Q2) A recommended approach for using social media to create a positive impression in the workplace would be to ________.
A)post a few jokes about your employer
B)use texting-style writing to demonstrate that you are cool
C)use professional-level skills when you compose messages
D)make fact-based criticisms of company executives
Q3) To minimize the chances of erecting a communication barrier, wait until you are experiencing your strongest emotion before sending your message.
A)True
B)False
Q4) A lot of extra mental effort is required to lie frequently.
A)True
B)False
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Chapter 8: Communication in the Workplace
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Q1) Carter brings a complaint about unhealthy working conditions to top-level management. He is therefore making use of the company's open-door policy.
A)True
B)False
Q2) An important feature of the company grapevine is that it passes along information almost strictly through people talking to each other face-to-face.
A)True
B)False
Q3) An advantage of open office space is that it facilitates ________.
A)informal communication among workers
B)formal downward communication
C)being able to engage in brainwriting
D)satisfying the human need for privacy
Q4) A noted consequence of standup meetings is that ________.
A)participants usually have to think more quickly than in sit-down meetings
B)it is quite difficult to serve refreshments
C)wearing high heels is prohibited
D)PowerPoint slides cannot be shown
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Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Q1) Which one of the following behaviors least fits service-oriented organizational citizenship behavior?
A)Performs duties with unusually few mistakes
B)Makes constructive suggestions for service improvement
C)Cautions outsiders about coming to work at his or her company
D)Contributes many ideas for customer promotions and communications
Q2) A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called ________.
A)learn from your boss's mistakes
B)stay in touch
C)recognize that your boss has problems too
D)avoid bypassing your manager
Q3) Ed is valued by his employer because of the way he handles complaints. It is likely that Ed ________.
A)asks his boss to solve his complaints
B)goes to his boss's boss with his complaints
C)gets his coworkers involved with his complaints
D)backs up complaints with action plans
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Chapter 10: Managing Conflict
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Q1) You ask Louise to gather some important statistical information for your report. Louise is being passive-aggressive when she responds, "What do I look like, an office temp? Go get the information yourself."
A)True
B)False
Q2) An important feature of the confront-contain-connect technique of managing anger in others is to find a relatively private place where the angry person can vent his or her frustrations.
A)True
B)False
Q3) You can tell tech support specialist Tyler has passive-aggressive tendencies when he ________.
A)comes to work late at least once a month
B)accesses a sports website a few minutes every workday
C)did not warn you about a virus that he knew was going to destroy your desktop
D)purchases a $900 leather carrying case for his tools
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Chapter 11: Becoming an Effective Leader
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Q1) An inevitable challenge facing the first-time leader is uncertainty over ________.
A)whether or not to accept leadership from one's own boss
B)how much time to spend leading versus doing individual tasks
C)spending time listening to subordinates
D)building relationships with subordinates
Q2) Baxter is effective at self-leadership, so he is likely to ________.
A)start work late and leave a little early
B)stick by the minimum required of the job
C)wait for an external leader to give him instructions
D)take the initiative to work on problems in his group
Q3) A key behavior of a proactive leader is that he or she ________.
A)takes the blame for mistakes within the group
B)frequently brings about environmental change
C)is more concerned about morale than meeting deadlines
D)holds back on taking the initiative
Q4) The most effective type of humor for a leader is to keep in mind a large collection of jokes so he or she can tell one for most occasions.
A)True
B)False
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Chapter 12: Motivating Others and Developing Teamwork
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Q1) Micromanagement is an effective tool for fostering teamwork.
A)True
B)False
Q2) The autocratic decision-making style tends to foster teamwork.
A)True
B)False
Q3) Creating opportunities for new learning within a job usually detracts from job enrichment because learning new things requires such effort.
A)True
B)False
Q4) Clancy engages in a self-oriented role within his team when he ________.
A)strives to be an implementer
B)strives to be a creative problem solver
C)acts in the role of resource investigator
D)focuses on his own needs, such as a craving for recognition
Q5) Barry, a manager, engages in empowerment when he ________.
A)asks team members to work harder
B)earns a promotion for himself
C)shares power with team members
D)grabs more power for himself
14
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Chapter 13: Diversity and Cross-Cultural Competence
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Q1) When company management makes special accommodations for people with physical abilities, the company is ________.
A)implementing diversity training
B)discriminating against physically able workers
C)using organizational diversity to advantage
D)matching organizational diversity with community diversity
Q2) A study conducted on the Internet found that employees were more likely to accept abusive supervision if they strongly held the value of ________.
A)leisure orientation
B)high power distance
C)social support seeking
D)casual time orientation
Q3) Members of an employee network group are usually prohibited from making suggestions about products because an employee network group focuses on interpersonal relationships.
A)True
B)False
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15
Chapter 14: Getting Ahead in Your Career
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Q1) A potential advantage of job search engines is that they offer the job seeker very wide exposure to job openings because they aggregate listings from so many sources.
A)True
B)False
Q2) A good starting point in developing a constructive relationship with a subordinate older than you is to show respect for his or her experience.
A)True
B)False
Q3) Jeff continually identifies opportunities and acts on them until he brings about change. Jeff likely has a ________ personality.
A)proactive
B)reactive
C)type B
D)counterproductive
Q4) Suzanne is a star performer meaning that she contributes a disproportionate amount of output to her employer.
A)True
B)False
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Page 16
Chapter 15: Learning Strategies, Perception, and Life Span Changes
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Q1) Jade is a store manager at a Kmart. She engages in stereotyping when she says,
A)"I am going to hire a Mexican-American as our grounds supervisor because Mexicans are such hard workers."
B)"I am going to conduct a background investigation of anybody I would like to hire as our grounds supervisor."
C)"I am going to hire a woman as a grounds supervisor because I believe in equal opportunity."
D)"I am going to hire a senior for the grounds supervisor position because about one-half of our customers are seniors."
Q2) To be a good e-learner, you need a lot of self-motivation and self-discipline.
A)True
B)False
Q3) An education professor cited in the human relations text believes that information technology is used more effectively to enhance, rather than replace classroom learning.
A)True
B)False
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Page 17
Chapter 16: Developing Good Work Habits
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Q1) An advanced way of working smarter rather than harder is to duplicate work in the organization someone else might be doing to outsmart the competition.
A)True
B)False
Q2) The most frequent reason for employee discipline is ________.
A)failure to prepare to-do lists
B)procrastination about preparing reports
C)poor attendance and absenteeism
D)office romances
Q3) Mariah is a hard-working financial analyst who wants to keep her productivity at a high level. According to the observations of the Energy Project, Mariah should
A)work though lunch break and then take a 10-minute nap at 3 p.m.
B)work all day sitting down
C)work all day standing up
D)alternate between periods of intense focus and appropriate rest pauses
Q4) A to-do list is basically a planning tool.
A)True
B)False
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Chapter 17: Managing Stress and Personal Problems
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Q1) People with an internal locus of control are highly susceptible to stress.
A)True
B)False
Q2) Charlotte opens the trunk to her car, and sees a large rattle snake. Which of Charlotte's behaviors would not suggest that she is not experiencing the fight-or-flight response?
A)She slams the door shut, screams, and calls 911.
B)She grabs the rattle snake by the throat and throws it to the ground.
C)She jumps three feet, and starts running at high speed.
D)She closes the trunk, then sends a text to her best friend about the incident.
Q3) Megan is the most likely to suffer from emotional labor when she has to ________.
A)work hard, even on Monday
B)express her anger frequently throughout the day
C)sell customers products or services they really do not want
D)smile frequently at customers who give her a hard time
Q4) The features of the Type A behavior pattern closely associated with coronary heart disease are hostility, anger, cynicism, and suspiciousness.
A)True
B)False
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