Human Resource Management Exam Bank
Course Introduction
Human Resource Management (HRM) explores the strategic approach to managing people within an organization. The course covers key principles and practices including recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal compliance. Students will learn how HRM contributes to organizational effectiveness by fostering a positive work environment, enhancing employee productivity, and aligning workforce strategies with overall business goals. Real-world case studies and HR analytics are integrated to provide practical insights into resolving workplace challenges and driving organizational success.
Recommended Textbook
Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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17 Chapters
867 Verified Questions
867 Flashcards
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Page 2
Chapter 1: Human Relations and You
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Sample Questions
Q1) Self-understanding is an important starting point in developing good human relations.
A)True
B)False
Answer: True
Q2) Jenny says, "If I had only finished college and gone to work for a big company, today I would be a CEO and the envy of my friends and family." Jenny is referring to her ________ self.
A)public
B)alternative
C)private
D)angry
Answer: B
Q3) Brain research suggests that the self is the sum of the brain's subsystems.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Self-Esteem and Self-Confidence
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Sample Questions
Q1) Bouncing back from setbacks and embarrassments is often referred to as ________, and is a major contributor to personal effectiveness.
A)resilience
B)jumping
C)helping
D)driving
Answer: A
Q2) To achieve peak performance, Beth must ________.
A)increase her stress level
B)engage in the right amount of negative self-talk
C)avoid input from others
D)totally focus on the task at hand
Answer: D
Q3) An effective way of getting past the emotional turmoil associated with adversity is to take setbacks personally.
A)True
B)False
Answer: False
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Chapter 3: Self-Motivation and Goal Setting
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Sample Questions
Q1) The purpose of developing an action plan in goal setting is to ________.
A)describe a method for reaching the goal
B)establish rewards for attaining the goal
C)establish penalties for not attaining the goal
D)regulate the difficulty of the goal
Answer: A
Q2) Jill rewards herself for doing something right. This is an example of ________.
A)goal setting
B)raising your self-expectations
C)behavior modification
D)getting feedback on her performance
Answer: C
Q3) Workers are the most likely to be engaged when they ________.
A)pursue goals they find to be meaningful
B)are offered bonuses such as gift certificates
C)are threatened with punishment for not being engaged
D)have worked for the organization for more than five years
Answer: A
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5
Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) Self-esteem is important to happiness because self-love must come before love for others.
A)True B)False
Q2) Juan, the owner of a tax-preparation service, displays good emotional intelligence when he ________.
A)accurately perceives the emotions of his employees
B)has positive thoughts about the future of the tax-preparation industry
C)worries about his business being replaced by tax-preparation software
D)instructs his employees to forget about their feelings on the job
Q3) According to the spheres of life model, happiness occurs when ________.
A)the two hemispheres of the brain support each other
B)a person has at least six spheres of life
C)the six spheres of life are spinning rapidly
D)the various components of life work together in harmony
Q4) Darwin frequently attains goals that make good use of his capabilities, so he will most likely experience frequent periods of happiness.
A)True B)False
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Chapter 5: Values and Ethics
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Sample Questions
Q1) "Play by the rules, take turns and share" is the guideline for which character trait?
A)fairness
B)caring
C)respect
D)trustworthiness
Q2) A starting point in finding a good fit between individual and organizational values is to identify what type of work would be the most meaningful.
A)True
B)False
Q3) ________ establish the basis for ethical thinking and behavior.
A)Fears
B)Dreams
C)Values
D)Motivations
Q4) Workers who want an ethical role model to follow should ________.
A)confine their search to the executive suite
B)usually avoid observing managers in their own company
C)look for a listing of ethical managers on the company intranet
D)search among managers they know well
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Chapter 6: Problem Solving and Creativity
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Sample Questions
Q1) City planner Nadia is a morning-type person but today decides to engage in creative problem solving at midnight. If she is successful it might be because
A)the wine she probably drank will enhance her creativity
B)she can think more loosely and let in unusual thoughts
C)she can escape multicultural experiences
D)creativity is stronger when it is dark outside
Q2) June relies on bringing up facts and emotional hunches at the same time. This is referred to as ________.
A)long forgotten information
B)traditional thinking
C)long-term memory
D)intuition
Q3) People are the most likely to be creative when they are motivated primarily by the
A)potential financial reward for being creative
B)satisfaction and challenge of the work itself
C)fear of job loss for not being creative
D)opportunity to obtain recognition for the creative idea
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Page 8
Chapter 7: Personal Communication Effectiveness
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Sample Questions
Q1) The most frequent workplace use of social media is to post jokes, cartoons, and amusing photos to boost worker satisfaction and morale.
A)True
B)False
Q2) When receiving a message, you should interpret feelings because ________.
A)most people are devious when communicating B)facts are usually misleading
C)feelings often contain the true meaning of a message
D)most senders tend to color the truth
Q3) The study of nonverbal communication has advanced to the point that a few nonverbal indicators of lying have been discovered that have an accuracy rate exceeding 98 percent.
A)True
B)False
Q4) Three words said by the listener that often shut down discussion are "no," "but," or "however."
A)True
B)False
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Chapter 8: Communication in the Workplace
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Sample Questions
Q1) A major contribution of employee networks (or communities of practice)is that
A)they sometimes assume responsibility for key problems
B)expand the social life of employees
C)identify poorly performing employees
D)maintain tight control over work-related information
Q2) Sally has a major concern about a company product. To use the open-door policy to communicate these concerns, Sally first consults with her supervisor before communicating higher in the organization.
A)True
B)False
Q3) Ken spends time everyday walking among her employees and customers to see how things are going and gather informal feedback. Ken's behavior is referred to as
A)horizontal communication
B)searching for rumors
C)management by walking around
D)wasting time
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Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Sample Questions
Q1) A major problem in deviating from group norms is that you run the risk of being isolated from the group.
A)True
B)False
Q2) Gilbert has a strong customer service orientation, so he works hard at ________.
A)getting customers to make large purchases
B)helping customers
C)encouraging customers to shop by price
D)selling the most profitable items first
Q3) Making other people feel important is an honest relationship-building tactic because ________.
A)most workers need a daily dose of flattery to keep going
B)making others feel important is part of most job descriptions
C)approximately 95 percent of workers are narcissists
D)every worker in an organization has a contribution to make
Q4) A study with healthcare workers showed that having low self-esteem was associated with high popularity because workers with low self-esteem do not create jealously problems.
A)True B)False
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Chapter 10: Managing Conflict
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Sample Questions
Q1) A study about cross-national differences based on culture found that work interfering with family life was a bigger problem for people ________.
A)who earned an above-average income
B)who earned below-average income
C)from collectivistic cultures
D)from individualistic cultures
Q2) A person who resolves conflict through cognitive restructuring searches for the beneficial aspects in a negative situation, thereby decreasing the area for dispute.
A)True
B)False
Q3) Vanessa is a top sales representative, yet at the same time she is an egotist, prima donna, and a poor team player. Which type of difficult person best fits her description?
A)Destructive hero
B)Office magpie
C)Chicken little
D)Lone wolf
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Chapter 11: Becoming an Effective Leader
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Sample Questions
Q1) Biff is a highly self-confident leader of a police worker unit, so he runs the risk of sometimes ignoring potential problems by thinking, "I can handle whatever comes my way."
A)True
B)False
Q2) Ted, the credit manager in a truck dealership, provides political support to the group when he uses his good relationship with the dealership president to fund new furniture for the group.
A)True
B)False
Q3) One of the ways in which an effective leader operates is to make the path to attaining a goal more difficult, so as to keep the group energized.
A)True
B)False
Q4) The attitude of most servant leaders is that the leader is in charge, and subordinates are there to serve his or her best interests.
A)True
B)False
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Page 13
Chapter 12: Motivating Others and Developing Teamwork
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Sample Questions
Q1) Industrial sales representative Alyssa has a high tolerance for risk taking so she probably would prefer that most of her compensation be based on commission.
A)True
B)False
Q2) Micromanagement is an effective tool for fostering teamwork.
A)True
B)False
Q3) Employee recognition programs appear to be helpful in ________.
A)pitting one employee against another
B)keeping employee motivation from surging too high
C)discouraging extrinsic (external)motivation
D)bringing about employee engagement
Q4) Some of the characteristics of effective work groups are objective measures of production, favorable evaluations by management, and ________.
A)groupthink
B)extrinsic motivation
C)worker satisfaction
D)conflict within the group
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Chapter 13: Diversity and Cross-Cultural Competence
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Sample Questions
Q1) The cultural mosaic refers to the idea that many people have a unique mixture of cultural identities, with each "tile" in the mosaic representing such factors as race, gender, or country of origin.
A)True
B)False
Q2) Juanita identifies with both her Mexican heritage and her American heritage, so she is considered to have a ________ identity.
A)confused identity
B)complex identity
C)local identity
D)multicultural identity
Q3) Religious diversity is most likely to affect workplace behavior because religious practices sometimes influence ________.
A)which sex a person is willing to work with
B)whether or not a person will accept a salary increase
C)whether employees demand a place of worship on company premises
D)which hours and days people are willing to work
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Chapter 14: Getting Ahead in Your Career
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Sample Questions
Q1) Research suggests that prosocial behavior helps a person's career in such ways as making meaningful connections with people.
A)True B)False
Q2) Claudia is searching for a job in the sports management field. Key words she should insert on her job résumé would include "awesome," "spectacular," "creative," and "lovable."
A)True
B)False
Q3) A study mentioned in the human relations text confirms what most job seekers know to be true: Newspaper classified are almost never used any longer by employers seeking job candidates.
A)True B)False
Q4) For job seeking purposes, a personal website is likely to be the most effective when you exaggerate your accomplishments and qualifications, and also display a little narcissism.
A)True B)False
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Chapter 15: Learning Strategies, Perception, and Life Span Changes
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Sample Questions
Q1) A study with students found that increasing font size, within limits, tended to greatly enhance memory of the material presented.
A)True
B)False
Q2) A major force behind the growth of e-learning is that ________.
A)most workers dislike interacting with coworkers and instructors
B)so many employees are geographically dispersed
C)so many workers fear interaction with others in a classroom
D)cheating on exams is widely accepted
Q3) Business owner Robert should use ________ schedules or reinforcement to keep his employees mentally alert and interested.
A)regular
B)formal
C)continuous
D)intermittent
Q4) Lower mental ability and personality traits that detract from concentration tend to enhance how much people learn.
A)True
B)False
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Chapter 16: Developing Good Work Habits
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Sample Questions
Q1) Given that teamwork is so heavily emphasized on the job, quiet time is no longer important for tasks such as thinking, getting organized, and doing analytical reports.
A)True
B)False
Q2) An important perspective for combatting procrastination is to remember that
A)a human-relations oriented boss will listen to a good excuse for being late with a project
B)your goal is to cross the finish line
C)your goal is to work steadily toward task accomplishment
D)only workaholics totally avoid procrastination
Q3) Workers with attention deficit hyperactivity disorder (ADHD)have to work extra hard to concentrate on important tasks.
A)True
B)False
Q4) In the modern organization, so long as you are using digital technology you are being productive.
A)True
B)False
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Chapter 17: Managing Stress and Personal Problems
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Sample Questions
Q1) Ben works as an accountant at the headquarters of a fast-food chain. His boss regularly insults him with such comments as, "You are the dumbest accountant I ever met," and "You could easily be replaced with software." Ben will most likely experience
A)psychological distress
B)Type A behavior
C)emotional labor
D)role overload
Q2) One reason that low self-esteem makes a person more stress prone is that the person is readily insulted.
A)True
B)False
Q3) Being conscientious and striving for perfection are helpful preventive tactics against burnout.
A)True
B)False
Q4) In general, job creativity tends to be higher under conditions of moderate or low stress.
A)True
B)False
Page 19
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