Human Resource Management Exam Bank
Course Introduction
Human Resource Management is a comprehensive course that explores the strategies and practices used to effectively manage an organization's most valuable asset its people. The course examines key functions such as recruitment and selection, employee development, performance management, compensation and benefits, workplace diversity, labor relations, and legal compliance. Students will develop an understanding of how HR policies and practices align with organizational goals, foster positive work environments, and promote ethical and legal standards in employment. By analyzing real-world cases and participating in practical exercises, students will gain the skills necessary to address HR challenges and contribute to organizational success.
Recommended Textbook
The Labor Relations Process 9th Edition by William H. Holley
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14 Chapters
564 Verified Questions
564 Flashcards
Source URL: https://quizplus.com/study-set/1049 Page 2
Chapter 2: Evolution of Labor Management Relationships
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20800
Sample Questions
Q1) While the CIO and KOL shared somewhat the "one big union" concept, the CIO's goals were more similar to the AFL than to the KOL.
A)True
B)False
Answer: True
Q2) One change since 1950 is organized labor's current emphasis on long-range reform instead of short-range material goals.
A)True
B)False
Answer: False
Q3) Member unions of the Change to Win federation are encouraged to devote 50 percent of their annual operating budget toward union organizing activities, compared to a goal of 30 percent for AFL-CIO affiliated unions.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Legal Influences
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20801
Sample Questions
Q1) The main reason the Clayton Act did not prove to be organized labor's Magna Charta was that:
A) labor of a human being was interpreted by the Courts to be an article of commerce.
B) labor unions were considered to operate in interstate commerce.
C) it made it easier for employers to seek injunctions against unions.
D) employer activities, such as blacklisting of employees and discharge of union leaders, were not illegal.
E) all of these
Answer: C
Q2) The yellow-dog contract guarantees that employees are not required to participate in union activities.
A)True
B)False Answer: False
Q3) NLRB decisions are subject to court review, and most cases filed with the NLRB are appealed.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Unions and Management: Key Participants in the Labor Relations Process
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20802
Sample Questions
Q1) The craft unions and the industrial unions differ in a number of areas. Which of the following is not one of those areas?
A) attendance at and participation in meetings
B) scope of the labor agreement
C) job characteristics
D) leadership roles
E) all of these
Q2) If a company desires to develop a program of positive human resources management, which of the following practices would the company utilize?
A) reserved parking spaces for managers
B) hiring specialized experienced supervisors from outside the company
C) have the human resources manager report directly to top management
D) enlarge the size of individual company facilities
E) all of these practices
Q3) Joint councils involve groupings of conference boards that have common goals, employers, and interests.
A)True
B)False
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Chapter 5: Why and How Unions Organized
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20803
Sample Questions
Q1) An employee's vote in favor of the union in an election is mainly because employee believes the union will help him/her obtain what she/he wants from employment.
A)True
B)False
Q2) Under the NLRA, the group of employees that has a choice on whether to be included in a mixed bargaining unit is:
A) supervisors.
B) plant guards.
C) independent contractors.
D) professionals.
E) confidential employees.
Q3) A grouping of jobs or positions in which two or more employees share common employment and conditions is designated by the NLRB as a/an:
A) union shop.
B) craft shop.
C) appropriate bargaining unit.
D) open shop.
E) closed shop
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Chapter 6: Negotiating the Labor Agreement
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20804
Sample Questions
Q1) Approaching the bargaining process as a mutual problem-solving exercise is a characteristic of distributive bargaining.
A)True
B)False
Q2) The labor relations term used to describe activities engaged in by union and management negotiators to achieve consensus on bargaining goals, strategies, or proposed settlement terms within their own bargaining team is:
A) centralized bargaining.
B) intra-organizational bargaining.
C) interdependent bargaining.
D) intensity bargaining.
E) mutual-gain bargaining.
Q3) Which one of the following are mandatory bargaining subject?
A) job promotion criteria
B) profit sharing plan
C) amount of employee discount on the purchase of company products or services
D) all of these
E) none of these
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8
Chapter 7: Economic Issues
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Wages and other economic benefits represent income to employees, costs to an employer, and a basis for tax revenue to the government.
A)True
B)False
Q2) Lump sum pay adjustments appeared in ____ percent of labor contracts in 2007.
A) 10 %
B) 15%
C) 20%
D) 25%
E) more than 30%
Q3) The majority of private sector employees participate in a profit sharing plan.
A)True
B)False
Q4) All of the following are group incentive plans except:
A) Scanlon plan.
B) Improshare.
C) Piece rate plan.
D) Rucker plan.
E) All of these are group incentive plans
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Chapter 8: Administrative Issues
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which one of the following statements is not true concerning work restructuring programs?
A) tiers of managers are eliminated as employees take over managerial duties.
B) employees often demonstrate greatly increased outputs of energy and creativity.
C) some union leaders contend that work restructuring programs are intended by management to be "union-busting" techniques.
D) all managers openly support the adoption of work restructuring programs.
E) all of these statements are true concerning work restructuring programs.
Q2) Automation refers to changes in the production process that result from the introduction of laborsaving machinery and changes in material handling and work flow.
A)True
B)False
Q3) Unionized firms provide more hours of formal training to employees than nonunion firms.
A)True
B)False
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Chapter 9: Resolving Negotiation Impasses and Contract
Ratification
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20807
Sample Questions
Q1) Mediators must work by a predetermined set of rules in order to successfully resolve differences.
A)True
B)False
Q2) In most cases, a wildcat strike is a violation of the labor agreement.
A)True
B)False
Q3) The right to strike is one of the rights guaranteed under the Labor Management Relations Act.
A)True
B)False
Q4) The "reserve gate" approach involves the establishment of an exclusive gate for entry and exit of all employees on strike.
A)True
B)False
Q5) Conventional interest arbitration has been criticized because arbitrators have been accused of "splitting the difference".
A)True B)False
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Chapter 10: Contract Administration
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20808
Sample Questions
Q1) The third and one-half step in the grievance procedure:
A) encourages supervisors to resolve grievances at the lower level.
B) gives an arbitrator two separate chances to hear the grievance.
C) discourages the union from filing grievances.
D) all of these
E) none of these
Q2) Reducing grievances to writing can help establish a written record of precedents that can aid in future grievance resolution.
A)True
B)False
Q3) First line supervisor answers employee grievance in writing. Which step of a typical grievance procedure is this an example of?
A) second step
B) first step
C) arbitration
D) third step
E) fourth step
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Page 12
Chapter 11: Labor and Employment Arbitration
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20809
Sample Questions
Q1) The Supreme Court's Misco decision:
A) concerned an employee who was discharged for allegedly smoking marijuana.
B) indicated that an arbitrator's decision can be overturned if it is contrary to an explicit, well-defined public policy.
C) reinforced the principles established in the earlier Steelworkers' Trilogy.
D) all of these
E) none of these
Q2) The Supreme Court's Gardner-Denver decision:
A) contended that the arbitrator's expertise pertains to labor agreement interpretation and not to resolving federal civil rights laws.
B) resulted in trial courts overturning discrimination grievances heard by the arbitrators. C) applies only to "reverse-discrimination" grievances (white employees having more seniority who are denied a promotion filled by a minority employee, for example).
D) all of these
E) none of these
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13
Chapter 12: Employee Discipline
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20810
Sample Questions
Q1) Discipline refers not only to actions taken against employees but also to a set of methods or actions that are intended to result in workers who are self-regulating and willing to follow management directives.
A)True
B)False
Q2) One advantage of the "price list" is that it takes a statute of limitations on prior disciplinary offenses into account.
A)True
B)False
Q3) Even though all of the following rationale may be legitimate from a managerial perspective, arbitrators consider which one of the following to be the only legitimate/ necessary purpose of employee discipline?
A) To promote efficient production.
B) To maintain respect for the supervisor's authority.
C) To correct and improve the employee's behavior.
D) To set an example of appropriate behavior to other employees.
E) To transmit the rules of the organization to other employees.
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Chapter 13: Labor Relations in the Public Sector
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20811
Sample Questions
Q1) Which of the following has NOT contributed to the growth of public-sector unionization?
A) The establishment and success of impasse procedures to resolve public-sector labor disputes
B) The general public's somewhat favorable attitude toward public-sector unionization
C) Favorable public-sector labor laws
D) Privatization and downsizing of public-sector jobs
E) All of these have contributed to the growth of public-sector unionization
Q2) The designation granted to a labor union by the federal government that indicates that the union has been selected by secret ballot of employees to be the exclusive representative of a group of employees is called:
A) exclusive recognition.
B) multilateral bargaining.
C) amalgamation.
D) national consultation.
E) empowered representation.
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Chapter 14: Labor Relations in Multinational Corporations
and in Other Countries
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20812
Sample Questions
Q1) Unions in Cuba represent a broad array of constituents including current workers, retired pensioners, and even the unemployed.
A)True
B)False
Q2) Which of the following statements about NAFTA is true?
A) The NAFTA agreement includes the countries of the United States, Canada, and Mexico.
B) While many of the promised benefits due to NAFTA have not been realized, at least NAFTA has not resulted in serious unemployment in the United States and Canada.
C) NAFTA has caused a large loss of Mexican farm jobs because of lower barriers on the importation of crops to Mexico from other NAFTA nations.
D) Wages in Mexico have essentially been stagnant since NAFTA was enacted.
E) All of these statements are true.
Q3) In Great Britain, labor unions have substantial power because companies are compelled to negotiate with them by law.
A)True
B)False
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