Human Resource Management Exam Bank
Course Introduction
Human Resource Management is a foundational course that examines the principles and practices involved in effectively managing an organizations human capital. The course explores major functions such as recruitment and selection, employee training and development, performance appraisal, compensation and benefits, as well as labor relations and legal compliance. Students will learn about strategic HR planning and the ways in which human resources contributes to organizational success. Emphasis is placed on both theoretical frameworks and practical applications, preparing students to address real-world HR challenges and align workforce management with business objectives.
Recommended Textbook
Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
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15 Chapters
1582 Verified Questions
1582 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Which of the following is a form of motivation?
A) extrinsic
B) superficial
C) monetary
D) organizational
Answer: A
Q2) Empathy wages refers to ______.
A) sick pay
B) gifts to employees
C) bereavement pay
D) performance incentives
Answer: B
Q3) Which of the following is a discipline that organizational behavior draws from?
A) social media
B) mathematics
C) information technology
D) applied psychology
Answer: D
Q4) Identify the various levels of analysis within organizational behavior.
Answer: Individual, dyad, group and team, and organizational and industry
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Chapter 2: Personality and Person Environment Fit
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) John Holland's personality-job fit theory assesses how many personality characteristics?
A) five
B) eight
C) ten
D) six
Answer: D
Q2) Good person-job (PJ) Fit occurs when job characteristics are aligned with an employee's ______.
A) motivations
B) emotions
C) high Mach
D) moods
Answer: A
Q3) Employees that fit their work environment are likely to ______.
A) not be happy
B) not quit
C) not be committed
D) not be satisfied
Answer: B
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Chapter 3: Emotions and Moods
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) The broaden-and-build model is focused on ______.
A) moods
B) emotions
C) training
D) personality
Answer: B
Q2) The start-of-workday mood affects employees' perceptions of ______.
A) supervisors' moods
B) coworkers' moods
C) customers' moods
D) direct reports' moods
Answer: C
Q3) Which of the following examines the potential of brain science to enhance prediction of organizational behavior?
A) emotional intelligence
B) positive psychology
C) organizational neuroscience
D) affective events theory
Answer: C
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Page 5
Chapter 4: Attitudes and Job Satisfaction
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Which of the following characterizes those low in organizational commitment and low in job involvement?
A) Institutional Stars
B) Corporate Citizens
C) Lone Wolves
D) Apathetics
Q2) Attitudes are ______.
A) simple/straightforward
B) impossible to measure
C) complex
D) unimportant in organizational life
Q3) Which of the following is one of the cognitions related to psychological empowerment?
A) lack of meaning
B) self-determination
C) confidence
D) commitment
Q4) Why have attitudes during job searches been likened to a roller coaster?
Q5) Describe how cognitive dissonance can be used to change employee attitudes.
Page 6
Q6) Describe the three component structure of attitudes using an example.
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Bounded rationality is also the result of the decision maker guessing about:
A) uncertain future information
B) certain future consequences
C) uncertain future consequences
D) certain future information
Q2) Which of the following is a perspective that highlights the importance of uncertainty and risk to the decision-making process?
A) rational decision-making model
B) bounded rationality
C) prospect theory
D) satisficing
Q3) Perception plays a large role in ______.
A) how people view their work
B) honesty
C) truth
D) permanent state of mind
Q4) Individual decision-making affects firm performance.
A)True
B)False
Q5) Describe prospect theory and the importance of framing a decision.
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Chapter 6: Leadership
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Which of the following is a step in LMX development?
A) role-taking
B) role-reconsideration
C) role-improvisation
D) role-faking
Q2) Inspirational motivation is characterized as ______.
A) being seen as change agents in the organization
B) inspiring to others to work hard toward organizational goals
C) encouraging innovation and new ideas
D) getting to know people one-on-one and mentor them
Q3) Idealized influence is characterized as ______.
A) being seen as change agents in the organization
B) inspiring to others to work hard toward organizational goals
C) encouraging innovation and new ideas
D) getting to know people one-on-one and mentor them
Q4) John is a low-performing employee. In order to improve his performance, his leader may use management-by-exception approaches.
A)True
B)False
Q5) What traits matter for leadership?
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Chapter 7: Power and Politics
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Which of these is an influence tactic that is particularly effective if the leader is viewed as an expert?
A) apprising
B) ingratiation
C) pressure
D) rational
Q2) Direct or indirect quid pro quo influencing is known as ______.
A) apprising
B) consultation
C) inspirational
D) exchange
Q3) Unsanctioned influence attempts that seek to promote self-interest at the expense of organizational goals are known as ______.
A) power poses
B) gerrymandering
C) corrosive political climate
D) organizational politics
Q4) Describe the three lines of power in organizations and provide examples.
Q5) Explain why political skill is important.
Q6) Describe the relationship between the "will" and "skill" for politics.
Page 9
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Chapter 8: Motivation: Core Concepts
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Self-esteem is an individual's belief in his or her capacity to execute the behaviors necessary to produce specific performance levels.
A)True
B)False
Q2) Kareem has allowed his employees to be cross-trained in other areas and allowed them to do different jobs. He has done which of the following?
A) job rotation
B)job enrichment
C) horizontal loading
D) vertical loading
Q3) Which of the following is persistence in the motivation process?
A) what a person does
B) how hard a person works
C) how long a person works
D) how smart a person works
Q4) Identify and describe the three parts of the motivation process.
Q5) What limitations would you put on job crafting? What are the dangers of no limitations on job crafting?
Q6) Discuss the components of SMART goals and provide an example.
Page 10
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Chapter 9: Motivation: Applications
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Operant conditioning is another term for ______.
A) reinforcement theory
B) enforcement theory
C) reenactment theory
D) classical theory
Q2) Cultural values such as ______ and ______ may influence how a rater assesses the performance of another person.
A) job sharing; remote working
B) power distance; collectivism
C) Biases; tendencies
D) beliefs; virtues
Q3) Which of the following best describes observational learning?
A) learning from listening to a teachers' lecture
B) learning from watching a TV program about sharks
C) learning from reading a textbook
D) learning from watching others
Q4) How can you use reinforcement theory to facilitate learning?
Q5) Do you think it is a good idea for a leader to seek feedback from followers? Why or why not?
Page 11
Q6) Describe the challenges with the 360-degree performance appraisal.
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Chapter 10: Group Processes and Teams
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109 Flashcards
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Sample Questions
Q1) Which of the following is when storming occurs and the team performance may actually decline for an extended period of time?
A) potential team
B) real team
C) pseudoteam
D) high-performing team
Q2) This process is particularly effective when the team has a dominating participant who shuts down the team discussion with criticism.
A) the Delphi method
B) brainstorming
C) nominal group technique
D) consensus
Q3) Research has shown involving employees in decisions increases their ______.
A) empowerment
B) satisfaction
C) cohesion
D) skill development
Q4) Explain the relationship between team purpose and performance by using a team charter.
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Chapter 11: Managing Conflict and Negotiation
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) All of the following are true regarding conflict in teams except ______.
A) Conflict within teams produces stress and arguments that distract the team from working on the task.
B) Moderate levels of relationship conflict improve team performance.
C) All types of conflict (task, relationship, and process) are detrimental to member satisfaction.
D) Moderate levels of task conflict improve team performance.
Q2) All of the following are benefits of perspective taking except ______.
A) People are more likely to empathize with the other person.
B) relates to positive attributions about another person's behavior
C) People can recognize the effects of external circumstances on what they do.
D) generally lead to unsatisfactory negotiation outcomes
Q3) Jerry is a person who is formally trained to help parties who are in conflict reach an acceptable solution. He does not actually make the decision, but he is a third-party neutral person. Jerry can best be called a(n) ______.
A) arbitrator
B) facilitator
C) conciliator
D) mediator
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Page 13
Chapter 12: Organizational Communication
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Olive is the dean of the business school, and she is meeting with all of the business faculty to discuss redesign of the School of Business, to implement some decisions, and to coordinate day-to-day activities going forward. This communication that Gail is engaging in is best described as ______.
A) upward communication
B) lateral communication
C) internal communication
D) external communication
Q2) Which of the following refers to the participation of employees in influencing organizational decisions?
A) silence
B) input
C) downward communication
D) voice
Q3) Outline the communication process.
Q4) Compare and contrast different forms of communication networks.
Q5) The message in the communication process is always written or spoken words.
A)True
B)False
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Chapter 13: Diversity and Cross-Cultural Adjustments
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following GLOBE cultural dimensions is related to the questionnaire item--"Boys are encouraged (should be encouraged) more than girls to attain a higher education" (scored inversely)?
A) future orientation
B) gender egalitarianism
C) assertiveness
D) in-group collectivism
Q2) Which of the following GLOBE cultural dimensions is related to the questionnaire item--"People are generally (should be generally) very tolerant of mistakes"?
A) power distance
B) uncertainty avoidance
C) humane orientation
D) institutional collectivism
Q3) Using the iceberg metaphor for culture, which of the following is the tip of the iceberg?
A) cold level
B) unobservable level
C) observable level
D) titanic level
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Page 15
Chapter 14: Organizational Culture
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109 Flashcards
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Sample Questions
Q1) Which of the following regarding symbols in the text are true?
A) Organizational make use of symbols sparingly.
B) Symbols are always written down as formal policy.
C) Material symbols may include office size and the presence of a window in the office.
D) Symbols may include how a leader speaks at work.
Q2) Research on climate shows that it significantly impacts most dependent OB variables as well as ______.
A) attitudes of employees toward their work relate to work outcomes
B) performance of teams in their work
C) employee work-life balance
D) toxicity
Q3) Which of the following is defined as building human capability, ownership, and responsibility?
A) involvement
B) adaptability
C) mission
D) consistency
Q4) Explain how employees learn organizational culture through the socialization process.
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Chapter 15: Leading Change and Stress Management
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109 Flashcards
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Sample Questions
Q1) The organizational subsystem that involves how raw materials and inputs transform into outputs, such as work flow design and job design is known as ______.
A) social factors
B) formal organization
C) physical setting
D) technology
Q2) It is estimated that ______ of the days employees are absent from work due to stress.
A) 75%
B) 46%
C) 66%
D) 50%
Q3) Describe the use of survey feedback in organizations.
Q4) The first step in a force field analysis of the forces for and against an organizational change should be ______.
A) make an action plan
B) define the problem
C) list forces working for and against the desired changes
D) rate the strength of each force.
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