Human Resource Management
Exam Answer Key
Course Introduction
Human Resource Management explores the strategic and operational role of HR professionals in modern organizations. This course covers key concepts such as workforce planning, recruitment and selection, employee training and development, performance management, compensation and benefits, labor relations, and legal aspects of employment. Students will analyze contemporary HR issues, including diversity, workplace ethics, and the impact of technology on HR practices. Through case studies and practical activities, the course equips students with the skills to effectively manage people and contribute to organizational success.
Recommended Textbook
Human Resource Management 1st Edition by
Jean M. Phillips
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14 Chapters
1504 Verified Questions
1504 Flashcards
Source URL: https://quizplus.com/study-set/1761
Page 2
Chapter 1: Strategic Human Resource Management
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/35074
Sample Questions
Q1) Compensation,including free meals,vacation time,and health insurance is called
A) direct financial compensation
B) secondary financial compensation
C) nonfinancial compensation
D) indirect financial compensation
Answer: D
Q2) Starbucks is able to command a high price for a cup of coffee because it focuses on
__________.
A) customer relationships
B) added brand value
C) competitive advantage
D) rate of return
Answer: C
Q3) Google offers their employees extensive benefits such as __________.
A) free gourmet meals
B) game rooms
C) laundry service
D) All of the above are correct.
Answer: D
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Chapter 2: The Role of Human Resource Management in Business
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) In a __________,workers are to a large degree self-controlled and self-managed.
A) high-performance work system
B) high-patented work system
C) high-performance work strategy
D) high-patented work strategy
Answer: A
Q2) Stakeholder perspective refers to considering the interests and opinions of all people, groups,and organizations outside of the organization.
A)True
B)False
Answer: False
Q3) What specifies expected and prohibited actions in the workplace and gives examples of appropriate behavior?
A) Code of ethics
B) Social ethics
C) Social conduct
D) Code of conduct
Answer: D
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Chapter 3: Diversity, Equal Employment Opportunity, and
Affirmative Action
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/35076
Sample Questions
Q1) Reasonable accommodation means that an employer is required to take reasonable steps to accommodate a disability unless it would cause the employer undue hardship.
A)True
B)False
Answer: True
Q2) Retaliation for harassment complaints is __________.
A) unacceptable
B) acceptable
C) legal
D) illegal
Answer: D
Q3) Misrepresenting the job or organization to a recruit is called __________.
A) discriminant recruiting
B) adversarial recruiting
C) fraudulent recruitment
D) controversial recruitment
Answer: C
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Page 5
Chapter 4: Analyzing Work and Human Resource Planning
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/35077
Sample Questions
Q1) A staffing ratio is a mathematical method of calculating the number of employees needed by "indexing" headcount with a relevant business metric.
A)True
B)False
Q2) The ability to use some sort of knowledge in performing a physical task,often referred to as psychomotor activities,is known as a(n) __________.
A) skill
B) ability
C) knowledge
D) other characteristics
Q3) Workflow analysis investigates how work moves through an organization in order to identify changes that increase efficiency and better meet customers' needs.
A)True
B)False
Q4) What is human resource planning?
Q5) Define and explain why gap analysis is critical to identifying future talent needs.
Q6) Explain the process of workflow analysis.
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Page 6
Chapter 5: Sourcing and Recruiting
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Allowing job candidates to learn about potential negative aspects of a job before accepting a job offer may increase job commitment because the employee knowingly accepted the offer; this is known as __________.
A) self-selection
B) vaccination
C) commitment to choice
D) commitment to evaluation
Q2) Creating an ethical __________ for sourcers and recruiters that emphasizes key values and provides ethical guidance can help ensure ethical behavior.
A) policy
B) code
C) plan
D) procedure
Q3) High-quality passive candidates are often more reluctant to pursue job opportunities with recruiters they do not trust.
A)True
B)False
Q4) Name and explain the three functions served by a realistic job preview.
Q5) What is a search firm,and how is it different from a recruiter?
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Chapter 6: Selection and Hiring
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35079
Sample Questions
Q1) If Judy believes that she was not given a fair chance at a promotion because the hiring manager had an implicit favorite and did not give her a chance to demonstrate her skills,she would perceive low __________ fairness.
A) distributive
B) procedural
C) interactional
D) perceived
Q2) __________ is defined as being calm,optimistic,and well adjusted.
A) Extraversion
B) Agreeableness
C) Emotional stability
D) Openness to new experience
Q3) A match between an individual and his or her workgroup and supervisor is called _______ fit.
A) person-job
B) person-group
C) person-organization
D) person-attitude
Q4) What are the four factors that can affect the substance of a job offer?
Q5) Identify and explain the four possible outcomes in selection.
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Chapter 7: Training and Development
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/35080
Sample Questions
Q1) __________ objectives guide the development of the training content and delivery methods.
A) Learning
B) Cognitive learning
C) Affective learning
D) Psychomotor learning
Q2) Informal learning that occurs without a formal structure,curriculum,or professional trainer is probably the most common form of learning.
A)True
B)False
Q3) What is the second step in an effective training process?
A) Conduct needs assessment
B) Develop learning objectives
C) Design the training
D) Implement the training
Q4) A sensory modality preference for learning by doing is called _______.
A) visual
B) auditory
C) tactile
D) kinesthetic
Page 9
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Chapter 8: Performance Management
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35081
Sample Questions
Q1) A(n) __________ performance appraisal follows three steps: preparation,communication,and follow through.
A) ongoing
B) continuous
C) momentum
D) motion
Q2) The easiest things to measure are often not the things most important to _________.
A) defining success
B) rewards
C) performance management
D) strategic execution
Q3) Employee feedback suggests that employees feel that they are __________ recognized by their organizations for the work that they do.
A) sufficiently
B) not sufficiently
C) overly
D) appropriately
Q4) What is a stereotype,and how can it affect performance reviews?
Q5) What is a performance management system,and why is it important?
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Chapter 9: Base Compensation
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35082
Sample Questions
Q1) Direct financial compensation is influenced by the organization,the job,the specific employee,and external factors.
A)True
B)False
Q2) __________ expand as positions are located higher in the organization.
A) Wage differentials
B) Labor markets
C) Labor union effects
D) Labor laws
Q3) __________ is the use of very wide pay grades to increase pay flexibility.
A) Job pricing
B) Single pay rate tiers
C) Pay grade reckoning
D) Broadbanding
Q4) Pay followers pay their frontline employees as high a wage as possible.
A)True
B)False
Q5) Compensation is not considered a strategic tool.
A)True
B)False
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Chapter 10: Incentives
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Focusing employees on either long-term or short-term goals best aligns employees' goals with organizational objectives.
A)True
B)False
Q2) __________ are usually based on cycles of at least one year.
A) Long-term incentives
B) Short-term incentives
C) Profit sharing plans
D) Stock options
Q3) __________ plans are special compensation plans used to align executives' goals with organizational and stakeholder goals.
A) incentive
B) improshare
C) gainsharing
D) motivation
Q4) Pay-for-performance programs reward employees based on some specific measure of their performance.
A)True
B)False
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Chapter 11: Benefits
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/35084
Sample Questions
Q1) Health insurance is considered a(n) __________ benefit.
A) mandatory
B) customary
C) optional
D) special
Q2) Disability insurance is considered a(n) __________ benefit.
A) mandatory
B) customary
C) optional
D) special
Q3) Optional benefits include free food,exercise facilities,and telecommuting.
A)True
B)False
Q4) Workers' compensation is considered a(n) __________ benefit.
A) mandatory
B) customary
C) optional
D) special
Q5) What is a benefit level,and how does this influence how much an organization is willing to pay for benefits?
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Chapter 12: Creating a Healthy Work Environment
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) There are numerous __________ to proactively managing the potential for workplace violence.
A) advantages
B) disadvantages
C) weaknesses
D) risks
Q2) According to the U.S.Department of Justice,__________ is the most dangerous place to be in the United States.
A) the home
B) the car
C) the workplace
D) school
Q3) What does OSHA stand for,and what responsibilities do employers have under OSHA?
Q4) In a strong __________ culture,all employees feel a responsibility for safety and pursue it every day.
A) safety
B) workplace
C) wellness
D) security
Page 14
Q5) What is a wellness program,and how could it be a benefit to employers?
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Chapter 13: Creating Positive Employee-Management Relations
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) The Wagner Act is also called the __________.
A) National Labor Relations Act of 1935
B) Railway Labor Act
C) National Labor Relations Act of 1947
D) Labor Management Reporting and Disclosure Act of 1959
Q2) __________ negotiation structures the conflict in a win-lose way.
A) Distributive
B) Integrative
C) Intercession
D) Demonstrative
Q3) __________ is a conflict management strategy of trying to find some expedient,mutually acceptable middle ground solution,which partially satisfies both parties.
A) Collaborating
B) Compromising
C) Accommodating
D) Competing
Q4) Compare and contrast mandatory,permissive,and illegal bargaining subjects.
Page 15
Q5) What are the four fundamental principles of integrative negotiation?
Q6) Define negotiation and explain the different types of negotiation.
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Page 16
Chapter 14: Managing Engagement and Turnover
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) __________ turnover is turnover that the employer could not have prevented.
A) Avoidable
B) Unavoidable
C) Dysfunctional
D) Optimal
Q2) When specific functions are targeted,usually during an organizational redesign,this is referred to as __________ downsizing.
A) function-based
B) performance-based
C) seniority-based
D) salary-based
Q3) What are some of the ways that an organization can improve employee engagement?
Q4) __________ is the emotional effects of a downsizing on surviving employees both during and after a downsizing.
A) Post-traumatic stress syndrome
B) Survivor syndrome
C) Left behind syndrome
D) Separation syndrome
Q5) What is burnout,and how can it be prevented?
Q6) Explain the concept of workforce deployment.
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