Human Resource Management
Chapter Exam Questions
Course Introduction
Human Resource Management is a comprehensive course that explores the essential functions and principles of managing an organizations human capital. The course covers key topics such as recruitment and selection, employee development and training, performance appraisal, compensation and benefits, labor relations, and legal aspects of employment. Emphasis is placed on strategic HR planning, fostering a positive organizational culture, and adapting to trends such as diversity, technology, and globalization. Through case studies and practical projects, students gain the knowledge and skills needed to attract, develop, and retain talent in todays competitive business environment.
Recommended Textbook
Developing Management Skills 10th Edition by
David A. Whetten
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10 Chapters
971 Verified Questions
971 Flashcards
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Chapter 1: Developing Self-Awareness
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Sample Questions
Q1) At the beginning of your team's first meeting, Betsy said, "I think it's really important that we develop a clear agenda for what we want to accomplish and then decide who is going to do what." Based on this comment, you suspect that Betsy is strongest on which dimension of cognitive style?
A) Knowing
B) Planning
C) Creating
D) Assimilating
Answer: B
Q2) Tell a story (either fictional or based on real life) that depicts how three people with different cognitive styles might interact with each other as they work together to solve a problem. Clearly label each cognitive style as you depict it.
Answer: Students should describe an example that exhibits how three people who are discussing a single problem would approach it differently based on knowing style, planning style, and creative style. The best answers provide background and detail to demonstrate that the student understands the unique approaches that accompany each cognitive style.
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3
Chapter 2: Managing Personal Stress
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Sample Questions
Q1) Research suggests that the single most important contributor to stress is a lack of freedom and participation in decision making regarding one's job.
A)True
B)False
Answer: True
Q2) Reactive strategies for managing stress are especially useful when an individual is facing time pressure.
A)True
B)False
Answer: True
Q3) Answering an important customer's complaint would fall under which of the following categories?
A) High urgency/high importance
B) High urgency/low importance
C) Low urgency/high importance
D) Low urgency/low importance
Answer: A
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Chapter 3: Solving Problems Analytically and Creatively
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Sample Questions
Q1) In trying to eliminate the long lines in student registration, Susan diagrammed a student's action indicating who she talked to, when, and how long. What would this be an example of?
A) Personal analogy
B) Direct analogy
C) Symbolic analogy
D) Fantasy analogy
Answer: C
Q2) In evaluating alternatives, individuals should make sure that alternatives are judged in terms of (1) their probable effects, (2) whether individuals involved will accept the alternative, and (3) the consistency with policies of the organization. Which points are correct?
A) All three points are correct.
B) Points 1 and 2 are correct.
C) Points 1 and 3 are correct.
D) Points 2 and 3 are correct.
Answer: A
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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Sample Questions
Q1) Several response types are illustrated in this story of what to do with your $5,000 inheritance. For each of the following situations, indicate the response type that most likely occurred. Provide support for your answer.
Situation #1: John's response to your question is an example of which response type?
Situation #2: Which response type characterizes Morgan's comment?
Situation #3: Ivan's comment, "What is it that you want to accomplish with your money? " represents which response type?
Situation #4: Ivan's second comment concerning whether you want to be rich now or later-is the investment long term or short term-is an example of which response type?
Situation #5: When all the characters respond in unison to your frustration, this is an example of which response type?
Q2) In cultures where individuals are assumed to have a great deal of individual autonomy, coaching responses are less common than counseling responses in interpersonal problem solving.
A)True
B)False
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Chapter 5: Gaining Power and Influence
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Sample Questions
Q1) Which influence strategy did you employ with Max?
Q2) Your supervisor remarks, "If you do not complete the project by 5:00 P.M. on Friday, you will not be able to go on vacation next week." This is an example of the retribution influence strategy.
A)True
B)False
Q3) During the interview process, the interviewer told you that the position you have applied for has been in this organization for over 50 years. You have been looking for a job that affords you discretion. Which statement describes your reaction to the news from the interviewer?
A) Good news, all the problems have been worked out
B) Not so good news
C) Interesting, but not related to the amount of discretion you might have
Q4) Which of the following is not a determinant associated with position power?
A) Expertise
B) Relevance
C) Visibility
D) Flexibility
E) Centrality
Q5) What could you do to maintain position power if you were the plant manager?
Page 7
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Chapter 6: Motivating Performance
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Sample Questions
Q1) The level of involvement a manager utilizes should depend on the nature of the work and the ability and experience of the employee.
A)True
B)False
Q2) After interviewing a candidate for a job, the interviewing manager decides that he likes the candidate. He finds his personality exceptional. When the manager refers to the candidate's personality, to what is he referring?
A) Aptitude
B) Desire
C) Commitment
D) Motivation
E) Training
Q3) Mary has decided to set the following goal: To do the best she can in her management class this semester and to keep up with the readings. Mary's goal satisfies which criteria?
A) Being measurable and behavioral
B) Being consistent
C) Being appropriately challenging
D) Being specific
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Page 8
Chapter 7: Negotiating and Resolving Conflict
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Sample Questions
Q1) What are the sources of conflict in this case?
Q2) In trying to determine a course of action, it becomes apparent that part of the team had used data supplied by the VP of Finance whereas others on the team had their data supplied from the VP of Marketing. What was a likely source for this conflict?
A) Personal differences
B) Informational deficiency
C) Role incompatibility
D) Environmental stress
Q3) As the responder, you should not agree with the complaint if you can't find anything of substance with which to agree.
A)True
B)False
Q4) Which source of conflict is one of the more difficult to resolve?
A) Personal differences
B) Informational deficiency
C) Role incompatibility
D) Environmental stress
Q5) What would you do to generate a solution? What might the solution be?
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Chapter 8: Empowering and Engaging Others
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Sample Questions
Q1) Which is an accurate interpretation of the personal assessment score results?
A) George feels more passion for his work and is more innovative than Bill.
B) Bill feels more passion for his work and is more innovative than George.
C) Neither is passionate about their work.
D) Both are passionate about their work.
Q2) The rule of thumb in engaging others is to match the amount of responsibility given with the amount of authority provided. Though you retain ultimate accountability, you delegate prime accountability.
A)True
B)False
Q3) In order to empower her employees, what will Maya need to do?
A) Maya will need to give up her own desired rewards and recognition.
B) Maya needs to create empowerment by giving power to her employees.
C) Maya needs to focus on creating circumstances in which her employees can empower themselves.
D) Maya needs to be selective in choosing who to empower as not everyone can have it.
Q4) There are ten (10) proven principles involved in engaging employees effectively. Explain the following rule in more depth and provide an example: Specify level of initiative.
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Chapter 9: Building Effective Teams and Teamwork
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Sample Questions
Q1) As a new team leader, Vanessa engages in frequent checking (asking questions of team members to determine levels of agreement, obstacles, dissatisfactions, and needs) with her team members. This is likely to result in enhancing her credibility.
A)True
B)False
Q2) What you learn in the textbook about teams and teamwork is applicable to employing organizations, but it is not applicable to classroom activities or sports.
A)True
B)False
Q3) A vision statement containing the following language, "We are all part of a journey to create an extraordinary corporation ... we want to be the catalyst for discovering new ways for people to do things," would be most appealing to team members from countries where which culture is predominate?
A) Diffuse
B) Collectivist
C) Neutral
D) Affective
Q4) Explain briefly the task-facilitating roles that can enhance team performance.
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Chapter 10: Leading Positive Change
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Sample Questions
Q1) In the textbook, the terms "managing change" and "leading positive change" are used interchangeably.
A)True
B)False
Q2) Explain the five key management skills and activities required to lead positive change.
Q3) Creating a new language is a part of including both the right and left brain and leads to more commitment toward a newly articulated vision.
A)True
B)False
Q4) You have just been hired at a new company and want to make a good impression on your co-workers. How should you perform?
A) Underperform; this will make others look good in comparison to you, and you will be seen as non-threatening.
B) Perform in the middle range; effective and reliable.
C) Perform flawlessly; everyone admires the star in the company and you will stand out as someone promotable.
Q5) What positive energy networks did Iacocca establish?
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