Human Resource Communication Exam Questions
Course Introduction
Human Resource Communication explores the critical role of effective communication within the context of human resource management. The course examines strategies for developing and delivering clear, concise, and impactful messages across various HR functions, including recruitment, onboarding, training, conflict resolution, and performance management. Students will analyze the influence of communication on organizational culture, employee engagement, and change management. Emphasis is placed on developing practical skills for interpersonal, group, and organizational communication, utilizing digital tools, and understanding legal and ethical considerations in HR-related communications. Through case studies and real-world scenarios, learners gain insights into fostering transparent, constructive, and inclusive communication practices that support organizational goals and employee well-being.
Recommended Textbook
Business Communication Process and Product 7th Edition by Mary Ellen Guffey Dana Loewy
Available Study Resources on Quizplus
16 Chapters
1840 Verified Questions
1840 Flashcards
Source URL: https://quizplus.com/study-set/318 Page 2
Chapter 1: Effective and Ethical Communication at Work
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5288
Sample Questions
Q1) Today's organizations prefer interactive, fast-results communication, such as e-mail, instant messaging, text messaging, and cell phones.
A)True
B)False
Answer: True
Q2) E-mails, cell phones, spoken words, letters, Web pages, and reports are all examples of A) messages. B) channels.
C) encoding tools.
D) decoders.
Answer: B
Q3) You and your boss come from very different educational and professional backgrounds.You are most likely to experience communication barriers due to differing frames of reference.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Professionalism: Team, Meeting, Listening,
Nonverbal, and Etiquette Skills
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5289
Sample Questions
Q1) Christina spends a lot of time listening to her colleagues during meetings.Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages.Christina is engaging in
A) discriminative listening.
B) critical listening.
C) lag time.
D) efficiency listening.
Answer: A
Q2) If you are an entry-level employee, you will probably be most concerned with listening to superiors.
A)True
B)False
Answer: True
Q3) A method of group decision making where group members bargain and negotiate to reach a middle ground is known as consensus.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Intercultural Communication
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5290
Sample Questions
Q1) Because she knows that saving ____________________ is an important value in her Japanese counterpart's culture, Jill understands why her Japanese colleague avoids saying no to her offer.
Answer: face
Q2) Members of low-context cultures are more likely to be logical, analytical, and action oriented.
A)True
B)False
Answer: True
Q3) Improving one's tolerance of other cultures means being empathetic, nonjudgmental, and willing to seek common ground.
A)True
B)False
Answer: True
Q4) ____________________ in the workplace has many dimensions, including race, ethnicity, age, religion, gender, national origin, physical ability, and countless other qualities.
Answer: Diversity
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Planning Business Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5291
Sample Questions
Q1) Which of the following is an example of a message with a secondary purpose?
A) An e-mail message inviting employees to attend a seminar about benefit options
B) A proposal listing important reasons to implement a telecommuting program for employees
C) A sales letter containing a bulleted list of key product features
D) A company's letterhead stationery that is printed on quality paper and includes a carefully designed logo representing the company
Q2) The first phase of the 3-x-3 writing process includes ____________________, anticipating, and adapting.
Q3) Instant messages, e-mail messages, business letters, memos, and reports are most effective when they use a formal tone.
A)True
B)False
Q4) In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.
A)True
B)False
Q5) Putting yourself in your reader's shoes is called ____________________.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Organizing and Writing Business Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5292
Sample Questions
Q1) With a solid plan and careful planning is a sentence fragment.
A)True
B)False
Q2) The Web has made manual searching in libraries obsolete and unnecessary.
A)True
B)False
Q3) Which of the following scenarios would most likely require a scientific experiment?
A) A research firm wants to find out how many parents plan to send their children to private schools.
B) A company wants to measure reactions to the price of a new flavored water product to learn
How much consumers would be willing to pay.
C) A student wants to find out how a business leader got his start in the industry.
D) A development team has to decide which of four possible locations would be best for a new fast-food restaurant.
Q4) Clauses and ____________________, the key building blocks of sentences, are related groups of words.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Revising Business Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5293
Sample Questions
Q1) The sentence This letter is to inform you that your loan application has been approved is an example of effective business writing.
A)True
B)False
Q2) Carl was promoted to a position that will require extensive writing.What is the best writing advice you can give him?
A) Spend the most time analyzing the purpose and audience.
B) Revision is necessary only for longer, more important documents.
C) If you try hard enough, you can write a perfect first draft.
D) When you finish a first draft, put the document aside and return to it after a break for revision.
Q3) Routine documents and complex documents are proofread using the same method. A)True B)False
Q4) Words such as as per your request, please do not hesitate to, and enclosed please find are stale expressions that other writers have used over the years.These expressions are known as ____________________ business phrases.
Q5) A shorter form for make a discovery of is to ____________________.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Electronic Messages and Digital Media
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5294
Sample Questions
Q1) Including a subject line in an e-mail message is optional because these messages are usually short.
A)True
B)False
Q2) Ivan has discovered a production problem that will cause this month's shipments to be a few days late.Because his British customers will need to know about this problem right away, Ivan should
A) write a letter.
B) send a memo.
C) send an e-mail message.
D) arrange for a face-to-face visit.
Q3) TO, FROM, DATE, and SUBJECT are examples of ____________________ words that appear at the top of e-mail messages.
Q4) Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?
A) E-mail
B) Blog
C) Podcast
D) Instant messaging
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Positive Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5295
Sample Questions
Q1) Which of the following is the most effective subject line for a routine response message?
A) This is a reply to your October 14 e-mail message.
B) Reply to Your E-Mail Message
C) Your June 5 Inquiry About Venice Travel Packages
D) URGENT!!
Q2) ____________________ messages describe how to complete a task.
Q3) Which of the following is a command disguised as a polite request?
A) I need your sales data by tomorrow.
B) Will you please send my order by USPS Priority Mail.
C) Can you meet this month's deadline?
D) Bring a copy of the report to today's meeting.
Q4) Instruction messages should be written
A) using a straightforward, direct approach.
B) using an indirect approach.
C) persuasively.
D) with a focus on humor and entertainment.
Q5) Very few businesses make adjustments promptly.
A)True
B)False
10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Negative Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5296
Sample Questions
Q1) Readers often accept bad news better when words such as unfortunately, regret, and unable are used to present the bad news.
A)True
B)False
Q2) Which of the following is not one of the goals in communicating negative news?
A) To make the receiver understand the negative news
B) To show your desire to continue pleasant relations with the receiver
C) To hide the real reason for the negative news
D) To maintain a professional and positive image of you and your corporation
Q3) To minimize disappointment, Americans generally prefer to present negative messages directly.
A)True
B)False
Q4) ____________________ is the ability to understand and enter into the feelings of another.
Q5) Company policy does not allow us to give cash refunds effectively explains why a writer's request must be refused.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Persuasive and Sales Messages
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5297
Sample Questions
Q1) Which of the following is an effective way for persuasive writers and speakers to establish credibility with an audience?
A) Establish your expertise.
B) Offer counterarguments.
C) Request a response from the receiver.
D) Suggest new ideas, directives, or recommendations for change that will be of interest to the audience.
Q2) Which of the following situations requires an indirect strategy?
A) An invitation to a local politician to speak at your professional organization's awards banquet
B) An e-mail message asking for information about membership in a professional organization
C) A letter requesting a copy of your credit report
D) All of these choices should use an indirect strategy.
Q3) A strong motivator that encourages ethical behavior in business is the desire to A) convince someone to change a belief or to perform an action.
B) make more money.
C) maintain one's reputation and credibility.
D) prompt expensive litigation.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Report and Research Basics
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5298
Sample Questions
Q1) Business report writers should anticipate primary audiences only.
A)True
B)False
Q2) Select the most accurate statement about the Web.
A) The Web can be accessed only from desktop and laptop computers.
B) The Web started as an exclusive network linking businesspeople.
C) Virtual communities are common for personal use but have no business applications.
D) The fastest-growing sector of the Web is social networking sites.
Q3) A work plan gives a complete description of a research project, including how the investigator plans to generate or collect data.
A)True
B)False
Q4) To solve a company's specific current problems for which little secondary data exist, business researchers usually rely heavily on ____________________ data such as surveys, interviews, and observation.
Q5) ____________________ the words or ideas of another person in a report strengthens your argument, protects you, and instructs the reader.
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: Informal Business Reports
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5299
Sample Questions
Q1) Claire will be including large amounts of data in a business report she is writing and wants to ensure that the data are meaningful to her readers.What should she do?
A) Write the problem statement
B) Ask for help on a social networking site
C) Organize the data into tables
D) Omit the data from her report to avoid confusing her readers
Q2) ____________________ reports, such as justification/recommendation reports, feasibility reports, and yardstick reports, collect and present data, analyze the data, and present conclusions and recommendations.
Q3) Orhan has been assigned the task of researching and recommending alarm systems for a new branch office.Some features are more important than others, and Orhan wants to be able to assign relative weights to each feature to make sure that he makes the best decision.He should use a(n)
A) organization chart.
B) pie chart.
C) flowchart.
D) decision matrix.
Q4) The range of the values $50,000 and $65,000 is ____________________.
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Proposals, Business Plans, and Formal Business Reports
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5300
Sample Questions
Q1) If you include a schedule of activities or timetable in your proposal, place it in the proposal section.
A)True
B)False
Q2) Tom is writing a solicited proposal in response to an RFP and is working on the background section.What is his goal in this section?
A) To convince the reader that a problem exists
B) To make himself look professional
C) To show the reader how much accepting the proposal will cost
D) To persuade the reader that he understands the problem completely
Q3) A copy of the RFP should be included in the front matter of a formal proposal. A)True
B)False
Q4) A(n)____________________ to a proposal explains the reasons for the proposal and highlights the writer's qualifications.
Q5) If your costs increase later, you can raise the prices listed in your proposal budget. A)True
B)False
15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Business Presentations
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5301
Sample Questions
Q1) When using a template, it is best to use one that comes preinstalled with PowerPoint. A)True
B)False
Q2) The conclusion of an oral presentation should accomplish three goals: summarize the main themes of the presentation, include a statement that allows you to leave the podium gracefully, and
A) preview your main points.
B) establish your credibility.
C) leave the audience with a specific and memorable take-away.
D) make the audience a promise to gain their attention.
Q3) Stage ____________________ is commonly experienced by speakers and is caused when the body responds to a frightening situation with fight-or-flight syndrome.
Q4) In her presentation Valerie says, I will now discuss three possible solutions to our employee turnover problem to
A) summarize what she's already said.
B) conclude her presentation.
C) establish credibility with the audience.
D) show the organization of her presentation.
To view all questions and flashcards with answers, click on the resource link above.
16
Chapter 15: The Job Search, Resumes, and Cover Letters
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5302
Sample Questions
Q1) It is not appropriate to list school, community, or volunteer activities on a professional résumé.
A)True
B)False
Q2) Which of the following statements about employment trends in today's workplace is most accurate?
A) Companies today are employing more people in permanent positions.
B) Employees today can count on regular pay raises, promotions, and a comfortable retirement income.
C) Employees today must constantly upgrade their skills and retrain themselves to remain marketable.
D) Because new technologies can spring up overnight making today's skills obsolete, employers try to hire people into jobs with focused descriptions.
Q3) Which of the following is an example of a niche employment Web site?
A) CollegeGrad.com
B) Accountemps.com
C) Craigslist.com
D) Facebook.com
To view all questions and flashcards with answers, click on the resource link above.
17
Chapter 16: Interviewing and Following Up
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5303
Sample
Questions
Q1) Yasmin knows that nonverbal messages can create powerful impressions on people during a job interview.What should she do to ensure that her nonverbal behavior impresses her interviewer?
A) Chew gum because doing so will make her look casual and relaxed.
B) Avoid direct eye contact to show respect to the interviewer.
C) Turn off her cell phone before the interview.
D) Smile the entire time to demonstrate her friendliness and enthusiasm.
Q2) A colleague has told you in confidence that she suspects another colleague of stealing.What would your actions be? is an example of a situational interview question.
A)True
B)False
Q3) In ____________________ interviews, you can expect to sit down with a company representative and talk about the job and your qualifications.
Q4) After you have accepted a position, it is a good idea to follow up with a job ____________________ letter to confirm the details.
Q5) ____________________ interviews allow a candidate to meet with two or more interviewers on a one-on-one basis over the course of several hours or days.
To view all questions and flashcards with answers, click on the resource link above.
Page 18