Human Relations in Organizations Practice Exam
Course Introduction
Human Relations in Organizations explores the dynamic interpersonal processes that influence behavior, motivation, and productivity within the workplace. This course examines key theories and concepts related to communication, group dynamics, leadership, conflict resolution, and organizational culture. Students will analyze real-world scenarios to understand how individual and group interactions impact organizational effectiveness, and develop practical skills for fostering positive workplace relationships, enhancing teamwork, and managing diversity. Through case studies, discussions, and experiential activities, the course prepares participants to navigate and improve human relations in diverse organizational environments.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia E. Anderson
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16 Chapters
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Page 2
Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) An example of setting a time frame for your goals is, "I will become a manager soon after I find a good job in my desired career."
A)True
B)False
Answer: False
Q2) Education is an important key to achieving your life plan.
A)True
B)False
Answer: True
Q3) Goals help you:
A) Overcome procrastination
B) Increase self-esteem
C) Become focused
D) All of the above
E) None of the above
Answer: D
Q4) ________ are ideas that are important to you as an individual.
Answer: Values
Q5) ________ help you decide what needs to be done and in what order. Answer: Priorities
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Chapter 2: Goal Setting and Life Management
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Sample Questions
Q1) A(n) ________ is a detailed financial plan for a specific time period.
Answer: Budget
Q2) Steps toward getting out of debt include:
A) Pay off your bill with the smallest interest first
B) Purchase only low cost items on a credit card
C) After you pay off a loan, reward yourself by spending a small amount of cash
D) None of the above
Answer: A
Q3) Knowing your expenses:
A) Provides money for money wasters
B) Help you keep track of your spending
C) Helps you identify your gross total income
D) All of the above
Answer: B
Q4) All junk mail should immediately be thrown into the garbage can.
A)True
B)False
Answer: False
Q5) A(n) ________ is a debt that you owe.
Answer: Liability
4
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Chapter 3: Personal Financial Management
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Sample Questions
Q1) Taking time to get organized for a project that is needed as soon as possible is considered as a time waster.
A)True
B)False
Answer: False
Q2) How you react to stress will determine how it will affect you.
A)True
B)False
Answer: True
Q3) Be aware of how your body reacts to stress.
A)True
B)False
Answer: True
Q4) If you can learn to ignore your stress, it will go away.
A)True
B)False
Answer: False
Q5) ________ can cause headaches, ulcers, heart disease, or mental disturbances.
Answer: Negative stress
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Chapter 4: Time and Stress Managementorganizational Skills
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101 Flashcards
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Sample Questions
Q1) Basic etiquette to keep in mind while at work includes:
A) Putting others first
B) Not dominating a conversation
C) Knocking before entering an office
D) All of the above
Q2) When scheduling an appointment:
A) State the desired appointment time
B) State your name
C) Let the individual know the purpose of the meeting
D) All of the above
Q3) An individual's maturity and the importance the individual places on his or her job is reflected in the way he or she:
A) Behaves at work
B) Dresses at work
C) Both A and B
D) None of the above
Q4) When dining, always place your napkin on your lap as soon as you are seated.
A)True
B)False
Q5) A(n) ________ is one who projects the attitude of an executive.
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Chapter 5: Ethics, Politics, and Diversity
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170 Flashcards
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Sample Questions
Q1) Reciprocity is:
A) Creating debts and obligations for doing something
B) Keeping a mental scorecard of who "owes" you a favor at work
C) Both A and B
D) None of the above
Q2) Diversity statements:
A) Are a means of eliminating workplace harassment
B) Remind employees that diversity in the workplace should be an asset
C) Remind employees that diversity in the workplace is a form of prejudice and stereotyping
D) None of the above
Q3) When you begin to obtain and utilize power, you are practicing:
A) Ethics
B) Politics
C) Reciprocity
D) All of the above
E) None of the above
Q4) ________ is power that is earned by one's knowledge, experience, or expertise.
Q5) ________ is the different behavior patterns of people.
Q6) Name and define the seven bases of power.
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Chapter 6: Etiquettedress
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Sample Questions
Q1) A good boss does not groom employees for promotions.
A)True
B)False
Q2) Workplace relationships have a profound impact on productivity because:
A) If you become personal friends with customers and vendors, you will increase business
B) We normally spend more time at work than we do at home
C) Coworkers don't let friendships lead to favoritism
D) All of the above
Q3) When in a meeting that you do not normally attend:
A) Interrupt the discussion if your point is important
B) Speak only when addressed
C) Let the executive guide the conversation
D) Be honest with your comments-even if they are negative
Q4) When you only socialize with work friends, you tend to get absorbed in work issues.
A)True
B)False
Q5) ________ is the attitude employees have toward a company.
Q6) ________ means to accept the power that is being given to you.
Page 8
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Chapter 7: Customer Servicequality
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Sample Questions
Q1) Profit is revenue minus expenses.
A)True
B)False
Q2) ________ carry out specific functions respective of their area of expertise.
A) Departments
B) Operations
C) Divisions
D) Both A and B
Q3) ________ means to perform a function that adds value to the company.
Q4) The Finance and Accounting Department is responsible for production and distribution issues.
A)True
B)False
Q5) A corporate vision statement:
A) Is a viable view of the future
B) Is a statement of purpose
C) Defines what is important to a company
D) Is legally required
Q6) A company's ________ is the company's viable view of the future.
Q7) The way a company is organized is called its ________.
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Chapter 8: Human Resource Management
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Sample Questions
Q1) The employee handbook:
A) Should be used as a reference for minor workplace issues
B) Should never contain an agreement requiring you to sign and agree to its contents
C) Is required by law
D) None of the above
Q2) The union contract outlines specific issues, including:
A) Handling of grievances
B) Holidays/vacations
C) Both A and B
D) None of the above
Q3) During a formal evaluation:
A) Immediately interrupt your supervisor if you disagree with the assessment
B) Respectfully argue or challenge your supervisor
C) Sit quietly and listen to the supervisor's assessment
D) Sit quietly during the assessment, then write an emotional response
Q4) Vacation days are considered a benefit.
A)True
B)False
Q5) A(n) ________ works 40 or more hours per week.
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Chapter 9: Communication
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Sample Questions
Q1) Examples of formal communication include a (n):
A) E-mail message, a memo, and the grapevine
B) Organization chart and the grapevine
C) Memo and an e-mail message
D) Memo, the grapevine, and an organization chart
Q2) A business letter includes all of the following EXCEPT:
A) A salutation or subject line
B) The sender's first and last name
C) Right alignment for date only
D) The receiver's name and business title
Q3) The four primary types of business correspondence include all the following EXCEPT:
A) Internal memo
B) Personal e-mail message
C) Business letter
D) All of the above
Q4) Although body language is important, you need verbal communication to send a message.
A)True
B)False
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Chapter 10: Accountability and Workplace Relationships
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Sample Questions
Q1) A business e-mail should include only:
A) Individuals who need to know the information you are sharing
B) Individuals who need to know the information plus your boss
C) Individuals who need to know the information plus their bosses
D) None of the above.
Q2) In the workplace, texting should only be for brief, informal communications.
A)True
B)False
Q3) Many employers consider any employee use of social media that reflects poorly on the employer as a violation of its technology-use policy.
A)True
B)False
Q4) Phone calls should be brief unless
A) You make sure the caller has time to talk
B) You know the call will be lengthy
C) It is important business
D) All of the above
Q5) A video conference should be treated the same as a face-to-face meeting.
A)True
B)False
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Chapter 11: Teamwork, Motivation, and Leadership
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Sample Questions
Q1) A team needs to identify goals and objectives before it can identify solutions.
A)True
B)False
Q2) A team occurs when each member takes responsibility for reaching a goal.
A)True
B)False
Q3) A good team member is one who:
A) Does his or her job in a manner that is productive toward the end goal
B) Focuses exclusively on the objectives and team goal
C) Both A and B
D) None of the above
Q4) Social needs include:
A) Workplace relationships
B) Job security
C) Basic wages
D) Titles and awards
Q5) The first step on Maslow's hierarchy of needs is safety needs.
A)True
B)False
Q6) Most companies use ________ to accomplish goals.
Page 13
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Chapter 12: Conflict and Negotiation
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Sample Questions
Q1) If you file a harassment claim against your employer:
A) The employer does not have to legally follow up on your complaint
B) Tell coworkers what is occurring so that if they are called into the investigation they can support your story
C) Remember that the accused employee does not have rights in the investigation process
D) None of the above
Q2) If a workplace conflict is affecting either your or someone else's performance:
A) Bring it to the attention of a supervisor
B) Contact a private attorney or government agency if you feel the company is not properly handling the situation
C) Document
D) All of the above
Q3) Your feelings should dictate your actions when resolving conflict.
A)True
B)False
Q4) Workplace violence includes any unwanted behavior of a sexual nature.
A)True
B)False
Q5) A(n) ________ is a fellow employee who is rude and unprofessional.
Page 14
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Chapter 13: Job Search Skills
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Sample Questions
Q1) It is best to type and application if possible.
A)True
B)False
Q2) The ultimate goal of a job search is to:
A) Create a portfolio
B) Secure an interview
C) Establish the right skills
D) All of the above
Q3) Networking involves all of the following EXCEPT:
A) Talking to neighbors
B) Sitting in a public park
C) Posting messages in a chat room
D) Talking to strangers
Q4) A personal business card contains your name along with contact information such as:
A) Your social security number
B) Your e-mail address
C) Network contacts
D) All of the above
Q5) A(n) ________ is a collection of paperwork used for job searches and interviews.
Page 15
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Chapter 14: Resume Package
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Sample Questions
Q1) A career objective is a statement that introduces your job skills and hobbies.
A)True
B)False
Q2) Sentences in a cover letter should:
A) Begin with the word "I"
B) Clearly state your needs as a job candidate
C) Focus the attention toward the employer
D) All of the above
Q3) A(n) ________ resume layout should be used if you have work experience related to your career.
Q4) A career objective should:
A) State your interest in a specific position
B) Identify company needs
C) Introduce your skills
D) All of the above
Q5) Common functional résumé errors include all the following EXCEPT:
A) Using "I," "me," or "my"
B) Poor spelling and punctuation
C) Using colors and various fonts
D) Keeping your résumé to one page
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Chapter 15: Interview Techniques
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Sample Questions
Q1) The three types of interview questions are:
A) Structured, destructured, and behavioral
B) Open, closed, and structured
C) Structured, unstructured, and behavioral
D) Open, unstructured, and behavioral
Q2) All of the following are appropriate interview questions for you to ask EXCEPT:
A) What type of benefit package do you offer?
B) What are the work hours of the position?
C) When will you be making a hiring decision?
D) What is the greatest challenge your industry is currently facing?
Q3) A targeted job search takes several days.
A)True
B)False
Q4) Post-interview, but prior to leaving the company property:
A) Visit the human resources department
B) Jot down notes about specific information you learned in the interview
C) Visit the company break room
D) None of the above
Q5) Any interview question relating to a job applicant's job skills is a(n) ________ interview question.
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Chapter 16: Career and Life Changes
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Sample Questions
Q1) A demotion means you are:
A) Voluntarily being transferred to another department at the same pay
B) Voluntarily being transferred to another department with a decrease in pay
C) Involuntarily being transferred to another department with a decrease in pay
D) Involuntarily being transferred to another department at the same pay level
Q2) Implementing which of the following will gain necessary qualifications when an advanced position becomes available?
A) Watching and learning from those who are already in your desired position
B) Developing new skills
C) Securing a copy of the job description for the desired job
D) All of the above
Q3) It is appropriate to share your need to change jobs if a situation is requiring you to move out of the area.
A)True
B)False
Q4) As an employee, make every effort to attend development sessions even if they are not in your area of expertise.
A)True
B)False
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