Human Relations
Final Test Solutions
Course Introduction
Human Relations explores the dynamics of interpersonal relationships in both personal and professional contexts, emphasizing the development of effective communication, conflict resolution, teamwork, and emotional intelligence. The course examines key psychological and sociological theories that influence human behavior, motivation, and group dynamics. Students will gain practical skills in listening, empathy, leadership, and cultural sensitivity to enhance their ability to interact positively and productively with others. Through real-world case studies and interactive activities, the course prepares students to navigate diverse social situations and build strong, respectful connections in today's globalized society.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
Source URL: https://quizplus.com/study-set/3600
Page 2
Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71476
Sample Questions
Q1) Adam was taking a public speaking class and was angry with his instructor.All of his friends were getting good grades except him,and they all told him that he made the best presentations.The instructor's evaluations of his presentations all stated that they were amusing,but were also provided an inadequate explanation of the topic.Adam asked his instructor why all his friends (all his friends in the class happen to be females)were getting good grades and he was not.Adam thought he was learning to be a better speaker and that the instructor was biased towards the females,being one herself.However,Adam did not realize that there were other males in the class getting good grades.This conflict escalated because of
A) incompatible goals.
B) scarce resources.
C) the perception of interference.
D) the expressed struggle.
E) none of the above.
Answer: C
Q2) An example of a "scarce resource" is self-esteem.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71475
Sample Questions
Q1) An example of a "neutral" conflict metaphor is a "balancing act."
A)True
B)False
Answer: True
Q2) All of the following beliefs are commonly-held viewpoints about conflict EXCEPT:
A) Harmony is normal and conflict is abnormal.
B) Disagreements are the same thing as conflicts.
C) Personality clashes are the cause of conflicts.
D) Conflict should never be escalated.
E) A good conflict is a nice conflict.
Answer: D
Q3) The text says anger is the predominant emotion in all conflicts.
A)True
B)False
Answer: False
Q4) According to the text,the most useful metaphors for helping us manage conflicts are those of a "trial."
A)True
B)False
Answer: False
Page 4
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Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71474
Sample Questions
Q1) The two primary drivers of most conflicts are "relationship" and "power."
A)True
B)False
Answer: True
Q2) Tyler is a young,naturally gifted athlete.Unfortunately,his work ethic does not match his talent.When he finished sixth in a competition rather than his expected first or second place,he spent a great deal of time and energy telling people how the judges were unfair and were biased toward other athletes.Tyler is using which of the following face-saving strategies?
A) Refusing to step back from a position
B) Claiming unjust intimidation
C) Suppressing conflict issues
D) Helping others increase their self-esteem
E) Avoiding giving directives
Answer: B
Q3) According to the TRIP model,the use and balance of power are most connected to the "relational" element.
A)True
B)False
Answer: True
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Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/71473
Sample Questions
Q1) If you are in a low power situation or relationship,the authors of your text suggest you accept it because there isn't a lot you can do about it.
A)True
B)False
Q2) Which of the following statements is NOT true of competitive power?
A) Competitive power can be useful.
B) Competition can lead to collaboration.
C) All forms of power are always in a state of change.
D) Competitive power is appropriate when protecting children.
E) People with sufficient power currencies should never use them competitively.
Q3) Which of the following is NOT likely to balance the power in a conflict?
A) Validating or acknowledging the other
B) Announcing all intended escalation
C) Asking the higher power person what they need
D) Expressing optimism
E) Using I statements
Q4) Discuss productive "low-power" strategies.
Q5) What does it man to say that "power is relational?" Provide specific examples to support you explanation.
Page 6
Q6) Differentiate between distributive and integrative power.
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Chapter 5: Conflict Styles
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71467
Sample Questions
Q1) "Postponement" can be an effective strategy if the emotional elements of the conflict are addressed.
A)True
B)False
Q2) An individual's conflict style is developed early in life and remains static throughout her/his lifetime.
A)True
B)False
Q3) Explain the difference between "aggressive" and "assertive" behavior,using terminology from the chapter and specific examples.
Q4) You are more likely to dominate than oblige when you put your needs aside and meet the needs of the other person.
A)True
B)False
Q5) The Avoid-Criticize Loop is helpful because it gives you time to think about what you need to actually criticize when you talk to the other person.
A)True B)False
Q6) Select one of the five conflict styles and discuss how getting "stuck" in it can have negative consequences.
Page 7
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Chapter 6: Emotions in Conflict
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Fear and anxiety often influence our choices in managing conflict.
A)True
B)False
Q2) What do your authors mean when they say you must assume self-responsibility,in terms of emotions,in order to transform your conflicts with others?
Q3) Describe the "circumplex model of affect," which includes two dimensions-pleasant/unpleasant and activation/deactivation.How can this model help you understand and express your emotions more effectively?
Q4) During a year-long divorce and custody dispute,Patrick started calling his soon-to-be ex-wife terrible names in front of their children and her friends.In response,Becky called Patrick's employer and told them what a terrible person Patrick is.Events such as these went on for months.These behaviors wrecked the couple's chance for collaboration because each person was operating on which part of the "intensity continuum"?
A) Unexpressed conflict
B) Moderately expressed conflict
C) Unrestrained conflict
D) Venting
E) Revenge
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Chapter 7: Analyzing Your Conflicts
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71471
Sample Questions
Q1) Three bank employees had heard a lot of complaints from customers about how they were treated by other employees of the bank.These three people began to talk regularly about the problems they were hearing about and what they could do to avoid them in the future.Formation of this council is an example of which coalition principle?
A) Coalitions begin for good reasons.
B) Coalitions and counter-coalitions become self-justifying.
C) Coalitions, which began as solutions to problems, become the problem.
D) Drawing coalitions gives you a diagnostic aid.
E) Forming coalitions occurs only in the workplace.
Q2) A person in a "system" who is in few or no triangles is called the:
A) sole problem
B) isolate
C) system reject
D) problem member
E) none of the above
Q3) Although forming coalitions often happens naturally,they can become \ toxic if the groups begin to engage in destructive conflict.
A)True
B)False
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Page 9
Chapter 8: Interpersonal Negotiation
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71470
Sample Questions
Q1) Briefly describe and give a "real life" example of the XYZ skill in a real or hypothetical situation.
Q2) Negotiation that is transformational is defined as
A) cooperating fully with the other.
B) creating something new from what existed before.
C) Using your intuition to help reframe the conflict.
D) cooperative competitiveness.
E) The exchange of rational self-interest.
Q3) Giving more power to one party is an effective way of managing power in a collaborative approach to negotiation.
A)True
B)False
Q4) According to Hocker and Wilmot,true negotiating involves "active engagement," not avoidance.
A)True
B)False
Q5) Recount a recent public conflict and identify the ways in which parties used destructive strategies in an attempt to equalize or at least come close to balancing power.
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Chapter 9: Third-Party Intervention
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71469
Sample Questions
Q1) Mediators control the "process" of communication,not the outcomes of the mediation.
A)True
B)False
Q2) Provide a rationale for the use of mediation in a family or organizational setting.Compare and contrast your rationale with the rationale for other types of intervention.
Q3) Adjudication is the most competitive method of 3<sup>rd</sup>-party intervention.
A)True
B)False
Q4) Mediation,by definition,allows the participants to manage their own conflicts,and ultimately,their outcomes.
A)True
B)False
Q5) When power between two parties is highly imbalanced,adjudication is likely to be the best form of third-party intervention.
A)True
B)False
Q6) What is the most significant difference between mediation and arbitration?
Page 11
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71468
Sample Questions
Q1) Brett has once again clobbered his brother Tyler over the head with a toy.Immediately their mother pulls Brett aside and tells him to go over to his brother and apologize.Brett glances in Tyler's direction and says (with a bit of sarcasm)"Sorry." Brett's apology is an example of which of the following forms of apology?
A) Expedient apology
B) Compelled apology
C) Delayed apology
D) Sincere apology
E) Public apology
Q2) One effective way to offer forgiveness to another is to ask the person to meet a condition that is important to you.
A)True
B)False
Q3) Which of the following is characteristic of forgiveness?
A) Dismissing or minimizing a situation.
B) Excusing the actions or behavior of the other.
C) It is indifferent about justice.
D) Acknowledging the truth about what has happened.
E) Forgiveness is the same thing as pardon.
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Page 12