Human Relations
Exam Answer Key
Course Introduction
Human Relations explores the dynamics of interpersonal relationships in personal, social, and professional contexts. This course examines the psychological, sociological, and cultural factors that influence communication, motivation, conflict resolution, teamwork, and leadership. Students will develop essential skills in empathy, active listening, constructive feedback, and effective collaboration, enabling them to build stronger relationships and work productively with diverse individuals and groups. Emphasis is placed on self-awareness, ethical decision-making, and strategies for managing stress and adapting to change within contemporary organizational and social environments.
Recommended Textbook
Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
787 Verified Questions
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Chapter 1: Human Relations and Yourself
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Sample Questions
Q1) The groups people join often become part of their self-concept.
A)True
B)False
Answer: True
Q2) According to more recent thinking, self-esteem stems from being:
A) told by key people that you are wonderful.
B) encouraged by key people to keep on trying.
C) exposed to a variety of enriching experiences.
D) being proud of a genuine accomplishment.
Answer: D
Q3) Self-respect is:
A) the way a person thinks about himself or herself in an overall sense.
B) how you think and feel about yourself.
C) is confidence in your ability to carry out a specific task in contrast to generalized self-confidence.
D) the experience of feeling competent to cope with the basic challenges in life and of being worthy of happiness.
Answer: B
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3
Chapter 2: Self-Motivation and Goal Setting
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Sample Questions
Q1) A problem noted with a performance-goal orientation is that it can:
A) reduce interest in the task itself.
B) place too much emphasis on new learning.
C) place too much emphasis on mastering a situation.
D) make a person obsessed with finding joy in the task.
Answer: A
Q2) An action plan describes what will be done if your original goal cannot be reached.
A)True
B)False
Answer: False
Q3) ________________is the best-known categorization of needs.
A)Maslow's hierarchy
B) Erikson's stages of development
C) Freud's concepts of the self
D) Descartes rules of induction
Answer: A
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Chapter 3: Problem Solving and Creativity
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Sample Questions
Q1) Cognitive intelligence helps problem solving and decision making because, by definition, _________ denotes the ability to solve problems.
A) instinct
B) intuition
C) intelligence
D) prediction
Answer: C
Q2) An important condition for bringing about creativity is an environmental need that stimulates setting a goal.
A)True
B)False
Answer: True
Q3) The practical jokes and other forms of playfulness engaged in by creative people are related to:
A) analysis paralysis.
B) a need to conform.
C) traditional thinking.
D) mental flexibility.
Answer: D
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Page 5
Chapter 4: Achieving Wellness and Managing Stress
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Sample Questions
Q1) Sleep deprivation appears to be cumulative, resulting in sleep debt.
A)True
B)False
Q2) A significant job stressor is the combination of a heavy workload and:
A) low control over key features of the job.
B) high control over key features of the job.
C) a large number of external motivators.
D) a large number of internal motivators.
Q3) Stress is a(n):
A) external force acting on the individual.
B) internal reaction to a force.
C) internal force acting on the individual.
D) psychological interpretation of an event.
Q4) The body's battle against a stressor is called the:
A) burnout reflex.
B) defence mechanism.
C) stress vaccine.
D) fight-or-flight response.
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Chapter 5: Dealing With Life Changes and Personal Problems
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Sample Questions
Q1) According to Erikson, the socialization process consists of the ________ with each stage representing a psychosocial crisis. The crisis must be resolved at each stage before the next stage can be satisfactorily negotiated.
A) "eight stages of man".
B) ten psychosocial stages.
C) "eight stages of woman".
D) ten biological stages.
Q2) A person with a loser life script:
A) is programmed in the brain to fail.
B) attempts to come out a winner when faced with a loss.
C) avoids situations where he or she would look bad.
D) lacks a life plan.
Q3) A good suggestion for managing anger is to:
A) recognize that anger drains energy.
B) hold back on expressing anger until it reaches a high intensity.
C) express your anger before it reaches a high intensity.
D) express your anger rapidly before you change your mind.
Q4) It is self-defeating to take most forms of feedback and criticism seriously.
A)True
B)False
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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Sample Questions
Q1) According to the principle of separate psychological realities, people who view the same event separately usually come to an agreement on what the event means.
A)True
B)False
Q2) Novelty is often threatening in a relationship and should be avoided.
A)True
B)False
Q3) An important contributor to happiness is to:
A) live with what you cannot change.
B) change yourself to meet society's aesthetic standards.
C) establish goals for changing conditions that are difficult to change.
D) avoid vigorous physical exercise.
Q4) The key point of a non-possessive relationship is that both partners maintain separate identities.
A)True
B)False
Q5) All issues are just fair to bring up in a marital dispute.
A)True
B)False
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Chapter 7: Communicating With People
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Sample Questions
Q1) Having a picture of your niece on your desk at work is an example of:
A) chronemics.
B) personal space.
C) an artifact.
D) semantics.
Q2) The ___________ dimension also shapes communication because we invite the same behaviour that we send.
A) hot-cold
B) fifth
C) cold-warm
D) warm-cold
Q3) Communication barriers are the most likely to occur when the message:
A) is delivered by an executive.
B) clashes with the receiver's mental set.
C) is emotionally neutral.
D) is delivered in the morning.
Q4) According to the "short course in human relations" the one most important word is "I."
A)True
B)False
Page 9
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Chapter 8: Developing Intercultural Competence
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Sample Questions
Q1) __________ is unjustifiable negative behaviour toward a group and its members.
A) Discrimination
B) Stereotyping
C) Prejudice
D) Ethnocentrism
Q2) A collectivistic culture holds individual goals as being more important than group goals.
A)True
B)False
Q3) Many barriers to effective cross-cultural relations surface because a person is unaware that he or she is ________ another individual.
A) praising
B) discrimination against
C) slighting
D) defending
Q4) When trying to communicate with someone from another culture, avoid using other-orientation.
A)True
B)False
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Chapter 9: Handling Conflict and Being Assertive
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Sample Questions
Q1) Prolonged conflict can lead to health problems.
A)True
B)False
Q2) Personality clashes sometimes develop after people have been working together harmoniously for many years.
A)True
B)False
Q3) The most frequent type of sexual harassment involves men against women.
A)True
B)False
Q4) The conflict among students that takes place because of a limited number of A grades would be attributable to competition for limited resources.
A)True
B)False
Q5) Conflict should always be viewed as a negative process in the workplace.
A)True
B)False
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Chapter 10: Getting Along With Your Manager or Team Leader
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Sample Questions
Q1) Stepping outside one's job description usually involves ignoring regular responsibilities.
A)True
B)False
Q2) A thorough understanding of what your boss expects of you is usually explained in performance standards.
A)True
B)False
Q3) During performance evaluation a recommended tactic for impressing your boss is to talk only about things that are going well.
A)True
B)False
Q4) A recommended way of developing a good relationship with your manager is to promote your company's products and services.
A)True
B)False
Q5) A "problem boss" is sometimes one who has been misperceived.
A)True
B)False
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Chapter 11: Getting Along With Co-Workers and Customers
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Sample Questions
Q1) If team members are uncomfortable with each other and are very cautious when they communicate with others, it is most likely that this team is in which stage of group development?
A) Storming
B) Performing
C) Adjourning
D) Forming
Q2) A recommended tactic for improving teamwork is to:
A) brag about being the manager's favourite.
B) get the group to engage in shared laughter.
C) join a clique within the group.
D) avoid getting involved in the problems of group members.
Q3) The "Yes, But" Player. This person is basically responsible for his or her part on the team.
A)True
B)False
Q4) Be helpful rather than defensive when a customer complains.
A)True
B)False
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Chapter 12: Developing Self-Confidence and Leadership Skills
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Sample Questions
Q1) Charisma means about the same thing as having high self-confidence and self-efficacy.
A)True
B)False
Q2) Which of the following is least likely to be considered an ethical violation?
A) lying to customers.
B) taking too much blame for your own mistakes.
C) not disciplining poor performers.
D) taking credit for the ideas of others.
Q3) To use positive visual imagery, a person pictures a positive outcome of the situation in his or her mind.
A)True
B)False
Q4) The panic response is a good way of dealing with adversity because such a response prepares the mind for overcoming problems.
A)True B)False
Q5) Leadership positions tend to be both physically and mentally demanding. A)True B)False
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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Sample Questions
Q1) The National Occupational Classification is an excellent source for getting occupational facts.
A)True
B)False
Q2) Which of the following is not an occupational theme on the Strong Interest Inventory?
A) Realistic
B) Idealistic
C) Enterprising
D) Conventional
Q3) One of the recommended ways of learning about a given occupation is to make cold-canvass calls to members of that occupation in order to obtain an interview.
A)True
B)False
Q4) A person with a portfolio career earns money in several ways, using a variety of skills.
A)True
B)False
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Chapter 14: Conducting a Job Search
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Sample Questions
Q1) A recommended approach to preparing a cover letter is to include the name of a personal contact within the firm.
A)True
B)False
Q2) Which of the following are NOT one of the job-searching techniques mentioned in the text?
A) Networking.
B) Radio advertising.
C) Internet search.
D) Unsolicited letter campaigns.
Q3) Resume database services give employers access to résumés submitted by job hunters.
A)True
B)False
Q4) The T-form cover letter requires that the applicant prepare a lengthy discussion of why he or she is qualified for the position in question.
A)True
B)False
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Page 16
Chapter 15: Developing Good Work Habits
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Sample Questions
Q1) Procrastination refers to putting off doing a task for any reason at all.
A)True
B)False
Q2) Following the WIFO principle means:
A) doing the most distasteful task first.
B) taking a break before tackling the most demanding tasks.
C) doing the small tasks first.
D) express more positive attitudes towards your work.
Q3) A person is a true workaholic when he or she:
A) works an average of at least 60 hours per week.
B) finds not working to be an uncomfortable experience.
C) brings work home at least four nights per week.
D) establishes unrealistic goals.
Q4) In most jobs, working at a steady clip pays dividends in efficiency.
A)True
B)False
Q5) The perfectionist type of workaholic is fun to work with because he or she readily turns over the control of projects to others.
A)True
B)False
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Chapter 16: Getting Ahead in Your Career
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Sample Questions
Q1) Personal plans are often superimposed on a career path that specifies the positions one intends to hold.
A)True
B)False
Q2) To effectively implement networking, it is recommended that you keep a list of at least 25 people whom you contact at least once a month.
A)True
B)False
Q3) Managers prefer workers with a passive personality.
A)True
B)False
Q4) Technical competence is one of the many requirements for being promoted into a supervisory position.
A)True
B)False
Q5) The fear narrative acts as a strong impulse for people to enter into conflicts with their superiors and co-workers.
A)True
B)False
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