Human Communication Test Preparation
Course Introduction
Human Communication explores the fundamental processes, principles, and contexts through which humans create, interpret, and share meaning. The course examines verbal and nonverbal communication, listening skills, perception, and the influence of culture, identity, and technology on interpersonal, group, and public communication. Students will analyze barriers to effective communication and develop strategies to enhance message clarity, relational dynamics, and overall communicative competence in personal, academic, and professional environments.
Recommended Textbook COMM 4th Edition by Rudolph F. Verderber
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17 Chapters
585 Verified Questions
585 Flashcards
Source URL: https://quizplus.com/study-set/2165
2
Chapter 1: Communication Perspectives
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/43207
Sample Questions
Q1) People who experience traitlike communication apprehension feel anxious about speaking only with a certain person or group of people.
A)True
B)False
Answer: False
Q2) A _____ is a "mental library" of scripts each of us draws from to create messages based on what worked for us or others in the past.
A)script
B)canned plan
C)channel
D)communication index
Answer: B
Q3) _____ are textual images that symbolize the sender's mood or facial expressions.
A)Acronyms
B)Emoticons
C)Doodles
D)Designs
Answer: B
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Chapter 2: Perception of Self and Others
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Niku was waiting on the sidewalk to cross a busy roa d.When she heard a siren indicating that pedestrians could cross the road, she started walking on the pedestrian crossing.In this scenario, Niku's action was based on _____.
A)stereotypes
B)prejudices
C)heuristics
D)prophecies
Answer: C
Q2) In the process of interpretation, the brain assigns meaning to information.
A)True
B)False
Answer: True
Q3) _____ is the internal conversation we have with ourselves in our thoughts.
A)Self-talk
B)Self-esteem
C)Self-attribution
D)Self-disposition
Answer: A
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4
Chapter 3: Intercultural Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Describe at least three potential barriers to effective intercultural communication. Answer: Several of the most common barriers to effective intercultural communication include anxiety, assuming similarity or difference, ethnocentrism, stereotyping, incompatible communication codes, and incompatible norms and values.It is normal to feel some level of discomfort or anxiety when entering a cultural setting with unfamiliar norms and customs.Most people experience fear, dislike, and distrust when first interacting with someone from a different culture.Another potential barrier is assumed similarity or difference.When we cross into an unfamiliar cultural environment, we might assume that the norms that apply to our culture will also apply in the new one.That is not always the case.It can be just as great a mistake to assume that everything about an unfamiliar culture will be different from ours.Ethnocentrism can also be a barrier to effective intercultural communication.It is the belief that one's own culture is superior to others.An example of this is the stereotype of a loud tourist in a host country complaining about how everything is better back home.Ethnocentrism exists in all cultures to some degree and can occur in co-cultures as well.
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Page 5
Chapter 4: Verbal Messages
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Each language is different from other languages in its fundamentals and purposes.
A)True
B)False
Q2) Which of the following is true of direct verbal style?
A)It is usually followed across cultures.
B)It is the least preferred style of straightforward communication.
C)It openly states a speaker's intention.
D)It contributes to sociolinguistic misunderstanding.
Q3) Thomas is a senior sales manager at Rue and West Bros., a furniture company.The company received a series of complaints regarding the last few batches of delivery.The CEO of Rue and West Bros.sent an e-mail to Thomas asking him to take care of the complaints immediately.In this scenario, which of the following replies would be considered an idiom?
A)I'll find the reason behind the latest complaints and inform you.
B)I'll look into the matter immediately.
C)The complaints will be taken care of soon.
D)I'll sort the complaints at the drop of a hat.
Q4) Explain the characteristics of language.
Q5) Explain and distinguish between semantic and pragmatic meanings of language.
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Chapter 5: Nonverbal Messages
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) In the context of paralanguage, _____ is the variety, melody, or inflection in one's voice.
A)pitch
B)volume
C)rate
D)intonation
Q2) During a speech, Victor raises his eyebrows and asks his audience, "Did you understand what I said?" Victor is engaging in _____.
A)context checking
B)kinesics
C)chronemics
D)perception checking
Q3) Emma is traveling in train.A stranger sits next to her and asks what time it is.Emma backs up.In this scenario, backing up is a sign that the stranger has invaded Emma's
A)intimate distance
B)personal distance
C)social distance
D)public distance
Q4) Explain the important guidelines for interpreting nonverbal messages.
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Chapter 6: Listening
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) A content paraphrase focuses on:
A)the denotative meaning of a message.
B)how a listener feels about a message.
C)whether a speaker is right or wrong.
D)how a speaker sounds when he or she speaks.
Q2) A _____ focuses on the emotions attached to a message.
A)mnemonic device
B)content paraphrase
C)feedback cue
D)feelings paraphrase
Q3) Unlike listening, hearing is a(n):
A)physiological process that is mainly concerned with human body.
B)affective process that motivates a person to attend to a message.
C)cognitive process that includes understanding and interpreting a message.
D)behavioral process that is related to responding with a feedback.
Q4) Inferences are statements whose accuracy can be verified as true.
A)True
B)False
Q5) Explain listening style and the types of listeners.List the characteristics of each type of listeners that differentiates them from the other types.
Page 8
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Chapter 7: Interpersonal Relationships
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which of the following is a guideline for maintaininging friendships?
A)Agree with whatever a friend says.
B)Listen and respond to what a friend says.
C)Discuss surface issues rather than personal issues.
D)Change your ideas to match those of a friend.
Q2) _________ refers to communication strategies used to keep a relationship operating smoothly and satisfactorily.
A)Grave-dressing
B)Stagnating
C)Circumscribing
D)Relational maintenance
Q3) _________ is the strategy of changing one's perception about the level of tension.
A)Topical segmentation
B)Neutralization
C)Reframing
D)Temporal selection
Q4) Discuss the strategies to maintain dialectical tension.
Q5) Briefly explain the various types of relationships.
Q6) Explain the four stages of a declining relationship.
Page 9
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Chapter 8: Interpersonal Communication
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/43214
Sample Questions
Q1) Which of the following statements is true of constructive criticism?
A)It is based on empathy and a desire to make one understand the impact of his or her behavior.
B)It can be offered without permission because it is constructive.
C)It involves praising a person with no effort to change.
D)It is usually prefaced with where a person went wrong.
Q2) Smith keeps complaining that Amy, his roommate, is disorganized and leaves her belongings strewn across the room.One day, Amy finds a milk bottle on the floor and yells at Smith.In this scenario, Amy is using a(n) _____.
A)passive communication style
B)aggressive communication style
C)passive-aggressive communication style
D)assertive communication style
Q3) In the context of providing personal feedback in relationships, which of the following statements is true of praising a person?
A)It involves offering insincere compliments to a person.
B)It reinforces a positive behavior in a person.
C)It is offered primarily to please a person.
D)It has the same characteristics as flattery.
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Page 10
Chapter 9: Communicating in Groups
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Which of the following statements is true of personality-related group conflict?
A)They are rooted in a power struggle between group members.
B)They actually help in maintaining a group in a better way.
C)They occur only when the conflicting issue is central to a group's goal.
D)They do not occur in virtual groups.
Q2) Which of the following statements is true of the size of a work group team?
A)The ideal size for a work group team is five to seven members.
B)The best size for a work group is twenty to fifty members.
C)As the size of a group increases, the discussion time decreases.
D)The size of a group is directly correlated to the breadth of knowledge of its members.
Q3) Adjourning is the stage of group development in which members assign meaning to what they have done and determine how to end or maintain interpersonal relations they have developed.
A)True
B)False
Q4) Group norms are always productive.
A)True
B)False
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Page 11
Chapter 10: Group Leadership and Problem Solving
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43216
Sample Questions
Q1) In the context of task leadership roles, which of the following statements is true of information givers?
A)They use positive body language and encouraging words.
B)They keep track of a group's objective and help move through the agenda.
C)They are people who are well informed on the content of a task that needs to be completed.
D)They keep a record of the minutes of a group meeting.
Q2) A group has efficiently identified and defined a problem if:
A)it has assigned members to conduct a library search on the problem.
B)its members unanimously establish criteria for discussing the problem.
C)consequences of the problem will not occur in future.
D)the problem is described vaguely.
Q3) A(n) _____ is a written document that provides a detailed review of the problem-solving process used to arrive at the recommendation to solve a particular problem.
A)oral brief
B)comprehensive report
C)written brief
D)executive summary
Q4) Explain how group dynamics operates in a group.
Page 12
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Chapter 11: Topic Selection and Development
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) _________ is a method of rapidly viewing a work to determine what is covered and how.
A)Validating
B)Authorizing
C)Skimming
D)Double-checking
Q2) Sheila, a social worker, is going to deliver a speech at a seminar.She wants at least half her audience to be involved in charitable work after listening to her speech.This is an example of a(n) _____.
A)specific goal
B)general goal
C)secondary goal
D)objective goal
Q3) Discuss the ways to record information collected for research.
Q4) Primary research is easier than secondary research.
A)True
B)False
Q5) The overall intent of a speech is known as the general goal.
A)True
B)False
13
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Chapter 12: Organizing Your Speech
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) _________ are words or phrases that connect pieces of supporting material to their main point or subpoint they address.
A)Signposts
B)Clinchers
C)Quotations
D)Questions
Q2) Identify and briefly explain the functions of a speech introduction.
Q3) The Chicago Manual of style is the standard bibliographic style format for all speeches.
A)True
B)False
Q4) Elise is giving a speech on rockets.In her speech, she explains the stages involved in a multistage rocket launch.In this scenario, Elise is using an organizational pattern called:
A)time order.
B)space order.
C)topical order.
D)logical reasons order.
Q5) Briefly explain a preparation outline.
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Chapter 13: Presentational Aids
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43219
Sample Questions
Q1) Daria is preparing a speech on the human heart.She wants to show her audience the cross section of a human heart and label its parts.In this scenario, she can use a:
A)pie chart.
B)flow chart.
C)line graph.
D)diagram.
Q2) Harrison is preparing a speech on the architecture of the Great Wall of ChinAs bringing the actual object to the speech location is impossible, the most similar alternative that Harrison can use is a _____.
A)flow chart
B)bar graph
C)model
D)document camera
Q3) Which of the following is true of using presentational aids?
A)They address diverse learning style preferences of an audience.
B)They make the speakers feel powerless and dependent on the aids they use.
C)They undermine the verbal message of a speaker.
D)They compensate for a speaker's lack of knowledge or competence.
Q4) Define audio aids and audio visual aids.
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Chapter 14: Language
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43220
Sample Questions
Q1) Explain the characteristics of an effective oral style.
Q2) Michael Adams has been invited as a guest speaker for a seminar.Before his speech, the host of the seminar introduces him as, "Mr.Adams, whose brother is my favorite TV anchor, is the seminar's guest speaker." In this case, the introduction given by the host of the seminar is an example of a(n) _____.
A)rhetorical question
B)marker
C)irrelevant association
D)alliteration
Q3) James has to present a lively speech to the interns of his organization.He includes a lot of jokes to make his speech interesting.He is doubtful about how his audience will react to one of his jokes.In this scenario, which of the following strategies should he adopt?
A)He should omit the joke from his speech.
B)He should assume his audience is desensitized to offensive jokes.
C)He should tell the joke by using analogies.
D)He should save the joke for his future speech to the same audience.
Q4) Discuss the ways to establish relevance with your audience.
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Page 16
Chapter 15: Delivery
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43221
Sample Questions
Q1) Which of the following statements is true of evaluating speeches?
A)It rarely deals with what went wrong during a speech.
B)It is done by the speaker himself after the speech.
C)It is done on the basics of content, structure, and delivery.
D)It negatively affects a speaker's successive speaking experiences.
Q2) Public speaking apprehension is the level of fear we experience when anticipating or actually speaking to an audience.
A)True
B)False
Q3) Simon is preparing to give a speech.He wants his speech to be conversational.In this scenario, which of the following strategies should be adopted by Simon?
A)He should maintain an upright stance while speaking.
B)He should make his audience know that he has thoroughly memorized his speech.
C)He should engage in the process of creating audience contact.
D)He should look at and read from whatever is written in his manuscript.
Q4) Briefly describe the following three methods of speech delivery: scripted speeches, extemporaneous speeches, and impromptu speeches.Give an example of when each method would be most appropriate.
Q5) Discuss the three phases of public speaking apprehension.
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Chapter 16: Informative Speaking
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43222
Sample Questions
Q1) Which of the following is an effective strategy to employ in a demonstration?
A)The material required for a complex process can be pre-prepared.
B)Lengthy expositions can be used to explain a process.
C)The use of audiovisual aids should be minimized.
D)The demonstration must be done in a way that it builds suspense.
Q2) The quickest way to define something is by using _____.
A)classification
B)acronyms
C)synonyms
D)etymology
Q3) A(n) _________ is an informative presentation that provides carefully researched, in-depth knowledge about a complex topic.
A)process speech
B)expository speech
C)impromptu speech
D)didactic speech
Q4) A word can be defined by classifying it and differentiating it from similar words or ideas.
A)True
B)False
18
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Chapter 17: Persuasive Speaking
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43223
Sample Questions
Q1) An audience is not likely to be interested when negative emotions are evoked.
A)True
B)False
Q2) _____ is a persuasive strategy of appealing to emotions in order to convince others to support your position.
A)Logos
B)Eros
C)Ethos
D)Pathos
Q3) Which of the following is true of target audience members who are uninformed about a speaker's topic?
A)They do not possess the basic information they need about the topic.
B)They possess superficial knowledge of the topic but not enough to form an opinion.
C)They are more likely to be opposed than in favor.
D)They feel that the topic is not relevant to them.
Q4) Discuss how negative emotions can be evoked to increase audience involvement.
Q5) Fallacies refer to errors in reasoning.
A)True
B)False
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