Human Communication Final Exam Questions
Course Introduction
Human Communication explores the fundamental processes by which people create, transmit, interpret, and respond to messages within various contexts, such as interpersonal, group, organizational, intercultural, and mass communication. The course examines the elements of effective communication, including verbal and nonverbal messages, listening, perception, language use, and the influence of culture and technology. Through theoretical frameworks and practical application, students develop critical skills in analyzing and improving communication competence in personal, academic, and professional settings.
Recommended Textbook COMM3 3rd Edition by Rudolph F. Verderber
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624 Verified Questions
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Page 2
Chapter 1: Communication Perspectives
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Sample Questions
Q1) The route used to transmit message is known as __________________.
A) encoding
B) decoding
C) feedback
D) a noise
E) a channel
Answer: E
Q2) In asynchronous channels, message exchanges are separated by either time or space.
A)True
B)False
Answer: False
Q3) Diana takes a work phone call while she's in the car. She tries to pay attention to the call, but she also has to focus on traffic and driving. What kind of context is affecting Diana's communication?
A) physical context
B) cultural context
C) historical context
D) social context
Answer: A
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Chapter 2: Perception of Self and Others
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Sample Questions
Q1) A person's culture has very little influence on the perception process.
A)True
B)False
Answer: False
Q2) You find your roommate Marcus singing to himself in the kitchen, and you are impressed. "Man, Marcus, you've got a great voice!" Marcus looks embarrassed. "No way, you don't need to try to make me feel better. I know I'm terrible. I've never been able to sing." No matter how hard you try to convince him otherwise, Marcus continues to feel worse about his singing ability. This gap between your perceptions is known as ____
A) implicit personality adjustment
B) incongruence
C) scripted differences
D) behavioral adjustment
Answer: B
Q3) We are more apt to self-monitor when we are familiar with the situation.
A)True
B)False
Answer: False
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4
Chapter 3: Intercultural Communication
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Sample Questions
Q1) Intercultural empathy is ____________________________.
A) feeling sympathy with someone's culture
B) the power that a listener has over a speaker.
C) being careful to avoid the risk of hurting the other person
D) imagining yourself in the other person's cultural world so as to experience what he or she is experiencing
Essay
Answer: D
Q2) Some of the ways we might acquire knowledge about other cultures include all of the following except ____
A) observation
B) assuming differences
C) engaging in formal study
D) immersing yourself in the culture
Answer: B
Q3) Altruism means being insensitive to cultural differences.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Verbal Messages
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Sample Questions
Q1) Denotative meanings reflect our emotions and experiences, whereas connotative meanings reflect the dictionary definition.
A)True
B)False
Q2) Using the word demanded instead of asked when you mean to show force of action is a matter of word:
A) specificity
B) familiarity
C) concreteness
D) appropriateness
Q3) Sharing meaning can be difficult because language is arbitrary, abstract, and constantly changing.
A)True
B)False
Q4) A language changes when _________________________.
A) new words are invented.
B) existing words are abandoned
C) aspects of multiple languages blend together
D) all of these
Q5) Describe various methods that you could use to improve your language skills.
Page 6
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Chapter 5: Nonverbal Messages
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Sample Questions
Q1) To improve our chances of successfully sending nonverbal messages, we should
A) be as spontaneous as possible when communicating
B) be consistent and predictable with nonverbal message regardless of context
C) make sure that nonverbal actions don't distract others from our message
D) avoid strategic choices in nonverbal communication as they will be seen as inauthentic
Q2) Imagine you have plans with a new friend you met in class. You are not sure if this friend has asked you to hang out strictly as friends or intends the outing to be a romantic date. Select three types of nonverbal communication and give a specific example of how each of these could help you determine if the interaction is a date or not.
Q3) The United States tends to be monochronically oriented. In this culture ___________________.
A) individuals arrive when it is convenient for them
B) individuals can be engaged in many activities at one time
C) individuals do not wear watches
D) individuals expect an apology or explanation when someone is late
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Chapter 6: Listening
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Sample Questions
Q1) Chris calls Kelly and says, "Kelly, I'm so sorry. I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation?
A) Chris and Kelly will be late to ballet.
B) Chris is late to pick up Kelly.
C) These women are friends who are taking a ballet class together.
D) All of these are facts.
Q2) The process of determining the truthfulness, authenticity, or believability of the information provided is called evaluating.
A)True
B)False
Q3) A content paraphrase focuses on:
A) the denotative meaning of what a person says
B) how the person feels about what he says
C) whether the person is right or wrong
D) how the person sounds when he speaks
Q4) Discuss three methods used during the understanding stage and explain how they may improve one's listening ability.
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Chapter 7: Interpersonal Relationships
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Sample Questions
Q1) Which of the following statements is true of women who identify with the feminine co-culture?
A) They are more likely than men to develop close friendships through joint activities.
B) They are more likely than men to share their thoughts and feelings.
C) They are more likely than men to develop close friendships with people they feel that they can depend on.
D) They are more likely than men to demonstrate their friendship by doing favors for one another.
Q2) Your Johari window is not fixed; it will change over time to reflect changes in your relationships.
A)True
B)False
Q3) Susan knows her husband blushes when praised, but he is not aware he does. This would fall into the quadrant of the Johari pane labeled _______________.
A) secret
B) unknown
C) open
D) blind
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9
Chapter 8: Interpersonal Communication
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Sample Questions
Q1) Daydreaming of more pleasant things while in a conflict with a friend represents which pattern of managing conflict?
A) avoiding
B) accommodating
C) collaborating
D) competing
Q2) The use of passive behavior that neglects your own needs in favor of satisfying others' needs is called
A) avoiding
B) accommodating
C) collaborating
D) compromising
Q3) Self-disclosure ______________________________________.
A) means telling everything possible about a given topic
B) is synonymous with personal style feedback
C) occurs when personal thoughts or behaviors are shared with another D) is always appropriate
E) concerns only factual biographies
Q4) Why is it important to follow the guidelines of self-disclosure?
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Chapter 9: Communicating in Groups
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Sample Questions
Q1) In a ____ group, the members are very similar to one another.
A) homogeneous
B) heterogeneous
C) cohesive
D) family
Q2) Your book identifies six characteristics of healthy groups. Briefly describe a group you have been part of that you think is a healthy group. Using at least three of the characteristics (and providing an example of each), explain why you think this group is/was healthy.
Q3) Generally speaking, when we consider group size,
A) bigger is usually better because it provides more diverse opinions
B) even rather than odd numbers of participants are preferred and helpful
C) the optimum size is the smallest number of people capable of achieving the goal
D) any group should consist of at least 30 people
Q4) Identify and explain the major stages of group development and identify what stage this class is in right now. Justify and explain your answer using examples.
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Chapter 10: Group Leadership and Problem Solving
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Sample Questions
Q1) What should a group participant do before a meeting?
A) Create his or her own agenda.
B) Do any necessary homework.
C) Email ideas out to everyone in the group, even if not asked to do so.
D) Participants do not need to do anything before a meeting.
Q2) Group members may become uncomfortable about sharing their ideas and opinions. The task members who usually prevent these problems are
A) analyzers
B) information givers
C) information seekers
D) orienters
Q3) Which of the following criteria can be used to determine whether an individual's participation was effective?
A) The group member voiced strong opinions frequently.
B) The group member was on time.
C) The group member was dressed appropriately.
D) The group member contributed to the cohesiveness of the group.
Q4) Identify and explain three of the five shared leadership responsibilities discussed in your text.
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Chapter 11: Topic Selection and Development
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Sample Questions
Q1) For a speech on ratings of nursing homes, which of the following would probably be the most important bit of data about an audience for a speaker?
A) education
B) geographic uniqueness
C) age
D) race
E) gender
Q2) Imagine you are going to give a speech about smoking on campus. Identify one piece of personal experience or observation, one primary source, one secondary source, and one anecdote that you could use in this speech.
Q3) You have been chosen to give a speech on a topic of your choice and for an audience of your choice. Identify the audience, occasion, topic, and general and specific goals. Discuss the audience analysis and considerations for the physical setting of your speech.
Q4) Plagiarism is _________________________________.
A) the use of especially lengthy quotations
B) the overuse of source material
C) representing another person's work as your own
D) inaccurately paraphrasing a source
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Chapter 12: Organizing Your Speech
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Sample Questions
Q1) One of the goals of the introduction is to establish credibility.
A)True
B)False
Q2) Your speech outline should _____________________________________.
A) be a word-for-manuscript of your speech
B) be no more than half of the total number of words you expect to say
C) have points and subpoints that each contain a single idea
D) be no more than one page
Q3) If each main point of a speech began with the words "Our clothes indicate," the wording would meet the test of ___________________.
A) being parallel in structure
B) being in complete sentences for key points
C) having relevant subpoints
D) having a single idea for each point
Q4) Asking a question is a technique used to ________________________________________.
A) get your listeners thinking about an idea
B) entertain an audience
C) startle an audience
D) ridicule your audience's lack of knowledge on a subject
Page 14
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Chapter 13: Presentational Aids
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Sample Questions
Q1) Whiteboards and chalkboards are different from other presentational aids discussed in the chapter because ________________________.
A) they are a staple of every college classroom
B) you cannot overuse them
C) you don't need to talk about them
D) they are three-dimensional
Q2) A(n) ________________ is an example of an audiovisual aid.
A) Google press conference streaming live on the Internet
B) Kanye West music video
C) brief clip from Toddlers & Tiaras
D) all of these
Q3) You shouldn't use an aid if you would have trouble transporting it to the speech site.
A)True
B)False
Q4) To create effective presentational aids, you should be sure that
A) you only use expensive materials.
B) you limit the reading required of the audience.
C) you only use fancy, scripted typeface
D) you can use as many pictures or clip art as possible
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Chapter 14: Language
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Sample
Questions
Q1) A speaker who changed his or her phrasing from "When an individual eventually gets enough money for a down payment on a house, he needs to ask himself some very serious questions" to "When you eventually get enough money for a down payment on a house, you need to ask yourself some very serious questions" has learned the value of
A)rhetorical questions
B)being specific
C)personal pronouns
D)repetition
Q2) In order to effectively manage cultural differences, you should ________________________.
A)demonstrate linguistic sensitivity
B)be especially careful when you are not speaking in your primary language
C)avoid marking
D)all of these
Q3) ____________________ is combining contrasting ideas in the same sentence.
A)Antithesis
B)Assonance
C)Onomatopoeia
D)Personification
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Chapter 15: Delivery
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Sample Questions
Q1) During Ashlee's speech, she talks with the same inflections, pauses, and other qualities she uses when talking to friends even though her speech is carefully planned and rehearsed. Ashlee's speech has ________________.
A) a performance orientation
B) a conversational style
C) an impromptu style
D) a professional orientation
Q2) A good guideline for the use of presentational aids in a speech is to _______________________________.
A) the more presentational aids, the better
B) never use more than three presentational aids in a speech
C) use presentational aids to make points you don't have time to cover orally
D) reveal a presentational aid only when talking about it
Q3) You are about to give a speech at your best friend's wedding. Identify and discuss three techniques you can use to help control stage fright.
Q4) Cognitive restructuring helps reduce anxiety by changing negative thoughts about public speaking.
A)True
B)False
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Chapter 16: Informative Speaking
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Sample Questions
Q1) According to your textbook, if your audience is not very familiar with your topic, they are less likely to be interested in hearing what you have to say.
A)True
B)False
Q2) List and describe three of the four major types of expository speeches and provide an example of two topics for each type of speech.
Q3) You can appeal to people who prefer to learn through the feeling dimension by providing vivid images, examples, and stories.
A)True
B)False
Q4) One type of informative speech is a process speech. Define process speech and give an example of a topic for a process speech. Then, list the main points in order. Finally, indicate how you could effectively use a visual aid or demonstration in that speech.
Q5) Creativity does not involve productive thinking, only free association.
A)True
B)False
Q6) What four guidelines that should be followed to build creativity?
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Chapter 17: Persuasive Speaking
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Sample Questions
Q1) A straw man fallacy occurs when ________________________________.
A) a speaker weakens the opposing position by misrepresenting it in some way
B) the alleged cause fails to be related to, or to produce, the effect
C) a claim is either not supported with evidence or is supported with only one weak example
D) the person making the argument
Q2) The motivated sequence pattern consists of all but the following steps:
A) visualization
B) action appeal
C) justification
D) satisfaction
Q3) Describe the differences between inductive and deductive reasoning, and give an example of each.
Q4) If you support the proposition that "recycling rates have gone down on campus" by saying, "Students have been using recycling bins as trash containers," you would be
A) arguing from analogy
B) arguing from causation
C) arguing from example
D) arguing from sign
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Chapter 18: Appendix- Interviewing
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Sample Questions
Q1) Which of the following is not an appropriate interview follow-up action?
A) self-assessing your performance
B) requesting feedback on your performance if you do not get the job
C) writing a thank-you note
D) requesting information on other candidates if you do not get the job
Q2) "How angry were you when she asked you to rewrite your proposal?" is an example of a(n) ___________________.
A) open-ended question
B) follow-up question
C) leading question
D) closed-ended question
Q3) What is the difference between open-ended questions and closed-ended questions? Why would an employer choose to use one or another?
Q4) The interviewee is given more freedom and is encouraged to talk when they asked
A) closed-ended questions
B) leading questions
C) secondary questions
D) open-ended questions
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