Human Communication Exam Preparation Guide
Course Introduction
Human Communication explores the fundamental processes and theories underlying how people create, send, receive, and interpret messages across various contexts. The course examines the roles of verbal and nonverbal communication, the impact of culture and technology, interpersonal and group communication dynamics, and the development of effective communication skills. Students will analyze barriers to effective communication and learn strategies to improve understanding, resolve conflicts, and facilitate meaningful exchanges in personal, professional, and public settings.
Recommended Textbook
Communicate 14th Edition by Kathleen S. Verderber
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17 Chapters
612 Verified Questions
612 Flashcards
Source URL: https://quizplus.com/study-set/2158 Page 2
Chapter 1: Communication Perspectives
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43018
Sample Questions
Q1) At dinner you get your father's advice on whether you should take an economic or political science class to meet a requirement.The next day when you see your father,you say "I decided on economics." Your dad says,"Good choice son.I can tell you've thought about what we discussed." His response indicates that he is considering _______.
A)cultural context
B)historical context
C)psychological context
D)social context
E)none of the above
Answer: B
Q2) What is competent communication in one culture may not be competent in another culture.
A)True
B)False
Answer: True
Q3) Relationships never benefit from dark side responses.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Perception of Self and Others
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Deon and Janet,who do not know each other,are assigned to work on a project together at work.Deon suggests that the two have a lunch meeting together to get to know one another before beginning the official work.Deon's suggestion is an effort to
A)evaluate an implicit personality theory
B)use stereotypes
C)make attributions
D)reduce uncertainty
Answer: D
Q2) After your first speech,four people tell you that you did a good job,and one tells you that you looked nervous.If you focus on the comment from the person who told you that you looked nervous and ignore the positive comments from others,this is called
A)perceptual defense
B)filtering messages
C)halo effect
D)self-fulfilling prophecy
Answer: B
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Chapter 3: Intercultural Communication
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43020
Sample Questions
Q1) Jerry is more likely to be a member of a collectivist culture if he _______.
A)is concerned that he receive the credit for his work from his co-workers
B)decides to quit work with the family business even though it will upset his mother
C)is careful to bring up delicate topics with his boss in private,not in public
D)gets impatient with his group so he tells them what to do rather than letting them come to a consensus
Answer: C
Q2) Altruism means being insensitive to cultural differences.
A)True
B)False
Answer: False
Q3) If someone prefers concrete and specific language and predictability,they are likely to be from a ______.
A)low uncertainty-avoidance culture
B)high uncertainty-avoidance culture
C)culture that values power distance
D)culture characterized by uncertainty reduction
Answer: B
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5
Chapter 4: Verbal Messages
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/43021
Sample Questions
Q1) In the Diverse Voices essay Raj Gaur discusses his struggles integrating Indian English into his American life.Have you spoken with an English speaker from another country,or even another part of this country,and had difficulty understanding their dialect? Should we embrace dialectical differences? Why or why not?
Q2) "A compound sentence has two independent clauses," is an example of ______.
A)phonology
B)lexicon
C)dialect
D)syntax
Q3) Which statement best provides the right amount of information?
A)"It's down on the left,you can't miss it."
B)"If you're coming from downtown you'll see a billboard that is right next to the store."
C)"From here the tire shop is three blocks south,then take a left on 7th."
D)"I'm pretty sure it's just up the street a few blocks."
Q4) Concrete words are sense-related.We use concrete words to describe what we can see,smell,touch,hear,or taste.
A)True
B)False
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Page 6
Chapter 5: Nonverbal Messages
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/43022
Sample Questions
Q1) Which of these is an example of kinesics?
A)Sue smiles when she sees her friend Beth,indicating she is happy.
B)Marcus holds Kara's hand during the movie to communicate that he likes her.
C)Jessie puts her book back in her chair to reserve her seat.
D)Asha wears makeup to look nice for her date.
Q2) Which of these situations is an example of nonverbal communication?
A)Allyson and Iesha text message each other on their phones.
B)Geralyn refuses to speak to Tavonte after their fight.
C)Simone and Jewel send messages on an instant messenger program.
D)Breanna and Rachel pass notes in class.
E)All of the above are examples of nonverbal communication.
Q3) Touching behavior has been linked to culture.Which of the following is generally true of the United States as a nation?
A)Individual space is respected.
B)A high level of contact and touching is normal.
C)We have the same standards for touch as people do in South America and Southern Europe.
D)All of the above.
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Chapter 6: Listening
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/43023
Sample Questions
Q1) Other-centered messages _______.
A)are seen as rude in most cultures
B)are more appropriate for women than for men
C)encourage people to elaborate on how they feel about the situation
D)none of the above
Q2) Research on comforting messages has been shown to do all of the following except _______.
A)make someone become dependent on being comforted
B)increase the self-esteem of the person who is comforting the other
C)improve physical health
D)none of the above
Q3) A paraphrase is _______.
A)a repetition of what a person said
B)a guess of what you think a person wants you to say
C)your understanding of what a person meant
D)your effort to find out the reasons behind what someone is saying
Q4) Your roommate has not been doing her fair share of the chores in your apartment.Using the guidelines for offering critique,write a response to your roommate.Note three of the guidelines you used.
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Chapter 7: Interpersonal Relationships
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43024
Sample Questions
Q1) Imagine you are a relationship advice columnist.You receive the following email.Using what you know about relationship dialectics,respond to this person.Be sure to use at least 3 terms from the chapter:students should identify the dialectic [autonomy-connection],identify the current management strategy [temporal selection],and suggest another strategy [e.g.reframing])
Dear Communication Expert.
I'm having a problem in my relationship.I love spending time with my boyfriend Max.We have fun together,he's really nice,and I really like him.However,I don't want to be with him all of the time.I like doing my own thing too.My friends say this is weird and that if I love Max,I should want to be with him as much as possible.Max also seems hurt when I say I want time alone.Right now,I'm just giving in and spending most of my time with him because it seems like the right thing to do;but I'm not happy.I don't want to break up with Max,but I also don't want him to be my whole life.Is something wrong with me? Can I fix this problem?
Thank you!
Confused in California
Q2) Many relationships remain static over time.
A)True
B)False
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Chapter 8: Interpersonal Communication
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43025
Sample Questions
Q1) When giving constructive criticism,_______.
A)be precise and specific without labeling the behavior as good or bad
B)if you are too personally attached to the situation,you should talk about it in private
C)begin with a neutral comment
D)begin with a generally positive assessment of the situation
Q2) Harboring distaste for someone's actions while outwardly condoning them is an example of _______.
A)passive-aggressive behavior
B)aggressive behavior
C)assertive behavior
D)none of the above
Q3) Which of the following is not a guideline for practicing assertive behavior?
A)Use inclusive "we" language.
B)Identify what you are feeling.
C)Analyze the feelings you experience.
D)Identify preferences and rights.
Q4) When,if ever,is it appropriate to use the avoiding,accommodating,or forcing styles for managing conflict? Give an explanation and an example of each,explaining when each of these styles might be appropriate.
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Chapter 9: Communicating in Groups
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/43026
Sample Questions
Q1) Performing is the most important stage of group development.
A)True
B)False
Q2) Generally speaking,when we consider group size,_______.
A)bigger is usually better because it provides more diverse opinions B)even rather than odd numbers of participants are preferred and helpful C)the optimum size is the smallest number of people capable of achieving the goal D)cohesiveness is nearly impossible in a group smaller than five
Q3) Nonverbal cues are not important in virtual groups because group members do not see each other face-to-face.
A)True
B)False
Q4) The adjourning stage of group development should include a termination ritual. A)True
B)False
Q5) Conflict should always be avoided within groups.
A)True
B)False
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Chapter 10: Group Leadership and Problem Solving
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43027
Sample Questions
Q1) The person in a group who says,"Dianne,that was a really good point you made" is behaving as _______.
A)a supporter
B)an analyzer
C)a harmonizer
D)a gatekeeper
Q2) The person in a group who says,"Grant,you've made some excellent contributions.Let's see whether others have any reflections on what you've said" is behaving as _______.
A)an encourager
B)an analyzer
C)a harmonizer
D)a gatekeeper
Q3) Harmonizers intervene in group discussions when they perceive that conflict may harm group cohesiveness or individual relationships.
A)True
B)False
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Chapter 11: Topic Selection and Development
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/43028
Sample Questions
Q1) When considering the rhetorical situation for a speech,you should _______.
A)analyze the audience
B)adapt to the audience
C)determine a speech goal
D)all of the above
Q2) The speaker should not be concerned with the size of the audience and special expectations for a speech,as that is the job of the person or organization sponsoring the speech.
A)True
B)False
Q3) Which of the following statements about narratives is accurate?
A)Narratives are rarely appropriate for a speech.
B)Narratives are only acceptable if they are about your own personal experience.
C)Narratives can be a useful way to gain and keep the audience's attention.
D)Narratives can be a good substitute for statistical data.
Q4) The reason for gathering demographic data is so that you can _______.
A)sound knowledgeable about audience specifics
B)know where to look for information
C)adapt the topic to the audience knowledge and interest level
D)change your topic area if the audience isn't interested
Page 13
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Chapter 12: Organizing Your Speech
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/43029
Sample Questions
Q1) When preparing a speech,you should first plan the _______.
A)introduction
B)body
C)conclusion
D)it doesn't matter
Q2) A person who analyzes a baseball team by discussing the pitching first,the hitting second,the coaching third,and the managing fourth is using a method called _______.
A)time order
B)alphabetical order
C)topic order
D)logical reasons order
Q3) The organizational pattern you choose will determine the order to your main points.
A)True
B)False
Q4) What are four key factors that should be considered when developing main points?
Q5) One of the goals of the introduction is to establish credibility.
A)True
B)False
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Chapter 13: Presentational Aids
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/43030
Sample Questions
Q1) If you wanted to show the amount of money spent on defense for six different countries,which type of visual aid would probably be best?
A)a bar graph
B)a drawing
C)a line graph
D)a chart
Q2) The number of presentational aids used should be limited because _______.
A)visual aids are likely to be remembered
B)some visual aids are difficult to see
C)you may be speaking in an environment that is not equipped for certain types
D)you want the focus to be on you,the speaker
Q3) Whiteboard and chalkboards are unique from the other performance aids discussed in the chapter because _______.
A)you can write on them while you are showing them
B)you can make them during the speech
C)you don't need to talk about them
D)they are three-dimensional
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Chapter 14: Language
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/43031
Sample Questions
Q1) Which of the following statements are true about slang?
A)Slang is never appropriate communication.
B)Slang is primarily used by teenagers.
C)Slang can be effective if it is appropriate for the context and listeners.
D)Slang is an example of vivid language.
Q2) Which of the following is competent advice for being linguistically sensitive?
A)Use the most sophisticated language you know in all situations.
B)Use jargon sparingly.
C)Avoid ever using slang.
D)Use male-generic language.
Q3) Ashley says,"The porch light was shining like the North Star." This is an example of _______.
A)connotative language
B)a simile
C)a metaphor
D)parallel language
Q4) Jargon and slang are appropriate in most situations.
A)True
B)False
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Chapter 15: Delivery
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/43032
Sample Questions
Q1) If you have prepared a speech but do not plan to use the same exact wording during the presentation,you will be speaking _______.
A)from a manuscript
B)from memory
C)in an impromptu manner
D)extemporaneously
Q2) If Jamie says "cookin'" instead of "cooking," she is engaging in _______.
A)an articulation error
B)an error in pronunciation
C)a non-fluency
D)a phonetic error
Q3) When you practice a speech,_______.
A)you should concentrate on delivery,not on content or speech organization
B)you should read from your outline
C)you should mull over the ideas in your head
D)you should rehearse out loud to clarify thought
Q4) Spontaneity allows a speaker to present a speech that sounds natural and not memorized.
A)True
B)False
Page 17
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Chapter 16: Informative Speaking
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43033
Sample Questions
Q1) Repetition can help you improve your memory recall.
A)True
B)False
Q2) Creativity does not involve productive thinking,only free association.
A)True
B)False
Q3) If in your informative speech on the Hope diamond you explained the size,shape,weight,and color of the diamond,you would be using an example of a _______.
A)comparison and contrast
B)definition
C)narration
D)description
Q4) Creativity is a gift that some people have and others don't.
A)True
B)False
Q5) List and describe three of the major types of expository speeches and provide an example of two topics for each type of speech.
Q6) What are four guidelines that should be followed to build creativity?
Page 18
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Chapter 17: Persuasive Speaking
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/43034
Sample Questions
Q1) Statement V is _______.
A)a specific goal statement
B)evidence or support for a reason
C)a reason
D)irrelevant to the development
E)a good introductory statement
Q2) If you support the proposition that "recycling rates have gone down on campus" by saying,"Students have been using recycling bins as trash containers," you would be _______.
A)arguing by analogy
B)arguing from causation
C)arguing by example
D)arguing by sign
Q3) If,based on a discussion with two classmates,you stated to the instructor that "Many of the students in this class would like to have a take-home final," you would be committing a fallacy of _______.
A)hasty generalization
B)false cause
C)ad hominem argument
D)this is not a fallacy
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