Human Capital Management
Textbook Exam Questions
Course Introduction
Human Capital Management explores the strategic approach organizations use to attract, develop, motivate, and retain employees to achieve sustainable competitive advantage. This course examines key topics such as workforce planning, talent acquisition, performance management, employee development, compensation, and labor relations. Students will analyze the impact of technology, globalization, and evolving workplace trends on managing human resources effectively. Through case studies and real-world applications, the course emphasizes aligning human capital strategies with organizational goals to drive productivity and innovation.
Recommended Textbook
Strategic Human Resources Planning 7th Edition by Monica Belcourt
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14 Chapters
1662 Verified Questions
1662 Flashcards
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Page 2
Chapter 1: Strategic Management
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) If no two organizations are the same,then logically all organizational strategies are unique.
A)True
B)False
Answer: True
Q2) List the steps (from initial planning to end stages)in strategic planning.
Answer: Establish the mission, vision, and values
Develop objectives
Analyze the external environment
Identify the competitive advantage
Determine the competitive position
Implement the strategy
Evaluate the performance
Q3) Porter's model of business strategy has been criticized for having categories that overlap.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Aligning HR With Strategy
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) According to classical economics,what are the three most important resources or inputs?
A)labour,capital,land
B)capital,knowledge,land
C)knowledge,economics,land
D)economics,assets,land
Answer: A
Q2) Almost 70 percent of Canadian organizations indicated they had difficulty recruiting quality candidates.
A)True
B)False
Answer: False
Q3) There is a negative relationship between the amount of money spent on training employees and the perceived value of human capital.
A)True
B)False
Answer: False
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Chapter 3: Environmental Influences on HRM
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) One of the challenges facing environmental scanners is that so much change is happening in so many areas that it is difficult to isolate critical events from insignificant ones.
A)True
B)False
Answer: True
Q2) How many years does Canada lag behind the U.S.in identifying HR trends?
A)1 to 2 years
B)2 to 3 years
C)4 to 5 years
D)6 to 7 years
Answer: A
Q3) The labour market influences an organization's ability to implement strategy.
A)True
B)False
Answer: True
Q4) Competitive intelligence can be referred to as business intelligence.
A)True
B)False
Answer: True
Page 5
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Chapter 4: The HR Forecasting Process
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) The Conference Board of Canada found that organizations reported three important long-term HR priorities.What are these priorities?
A)leadership development,workforce planning,and succession management
B)employee engagement,aging workforce,and workforce planning
C)capacity to innovate,labour cost containment,and succession management
D)capacity to innovate,respond to rapid change,and contain labour costs
Q2) Demand forecasting refers to the process of determining the source or sources of human capital to satisfy the organization's demand.
A)True
B)False
Q3) Which of the following is one of the forecasting method categories?
A)norm-based rules
B)indirect-based models
C)null-based models
D)inverse-based models
Q4) Since it takes human capital to develop human capital,HR forecasting must take into account both the stock and flow of human capital.
A)True
B)False
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Chapter 5: Determining HR Demand
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138 Flashcards
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Sample Questions
Q1) What are some the advantages and disadvantages of the Delphi technique,where experts do NOT meet face-to-face?
Q2) Studies have shown that nominal group technique is especially effective for brainstorming sessions to ensure all participants have an equal voice in the sessions and when a problem stems from several widely diverse causes.
A)True
B)False
Q3) Which of the following demand forecasting methods is NOT a quantitative method?
A)trend analysis
B)Delphi technique
C)regression analysis
D)staffing table
Q4) How do the experts finally agree on a solution in the nominal group technique?
A)by defending their perspectives
B)by voting for the best estimate
C)by lobbying the other group members
D)by ranking the solutions with a secret vote
Q5) Describe how HR Budgets and staffing tables are applied in HR demand forecasting.
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Chapter 6: Ascertaining HR Supply
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142 Verified Questions
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Sample Questions
Q1) Identify an organization you are familiar with (such as from your work experience or from the course textbook).Describe one method used by the organization to determine external and internal supply of the organization's personnel.
Q2) The Markov model is a series of matrices that detail the various patterns of movement to and from the various jobs in the organization
A)True
B)False
Q3) Which of the following is a hard cost associated with replacing workers?
A)lost business contacts
B)decreased quality of work due to training
C)headhunter and recruiting fees
D)learning curve gaps
Q4) According to the textbook,which of the following is NOT typically included in a skills inventory?
A)hobbies and interests
B)work history
C)gender
D)education
Q5) Are skills gaps real,and if so,what are the causes and cures? Discuss.
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Chapter 7: Succession Management
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149 Flashcards
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Sample Questions
Q1) Key job candidates seem to be attracted to companies that are characterized by growth and development.
A)True
B)False
Q2) According to Peter Drucker,only one quarter of organizations know who would take charge if their CEO resigned today.
A)True
B)False
Q3) What can HR professionals do to manage the risks associated with succession management?
A)promote a culture of talent management
B)encourage development only for key positions
C)identify historic gaps in competencies
D)develop successors for all organizational positions
Q4) Replacement planning has evolved into succession management by broadening the focus and reducing the time horizon.
A)True
B)False
Q5) What is the difference between succession management and replacement planning?
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Chapter 8: Information Technology for HR Planning
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128 Verified Questions
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Sample Questions
Q1) According to the textbook,computer capacity has doubled every 24 months.When did this trend start to occur?
A)1970
B)1980
C)1990
D)2000
Q2) What type of analysis is required when analyzing HRM software information such as the size of the company and network environment?
A)network
B)critical
C)data
D)needs
Q3) What term can be described as hardware and software,including networking and communication technologies involved in storing,retrieving,and transmitting information?
A)information technology
B)Big data
C)HR metrics
D)HR data
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10
Chapter 9: Change Management
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Sample Questions
Q1) Positive feedback can help an organization to determine if it should be producing 1 000 scarves a week and what styles of scarves it should be producing.
A)True
B)False
Q2) In order to lead change,HR professionals should have the competency of communicator-the ability to create an environment in which employees feel that they can speak up about what is working and what needs to be improved.
A)True
B)False
Q3) Personal mastery allows knowledge from any individual in the organization to become incorporated into the firm's culture and processes.
A)True
B)False
Q4) According to Lewin,efforts focused on changing individual behaviours alone would be insufficient to bring about effective and sustainable change.
A)True
B)False
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11
Chapter 10: Downsizing and Restructuring
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Sample Questions
Q1) What are four of the reasons that organizations downsize?
Q2) What should union officials and management protect when anticipating potential downsizing and restructuring?
A)human rights of employees
B)positive labour relations programs
C)wage and benefit concessions
D)labour-management climate
Q3) Discuss whether employees will quit their job if an organization downsizes.Does investment in human resources management practices affect whether employees will quit or stay when an organization downsizes?
Q4) There is considerable evidence that many downsizings achieve the goals that senior management expected.
A)True
B)False
Q5) Jobs are being dramatically altered due to several factors such as artificial intelligence and computerization.Discuss two important factors resulting from the intelligence resolution shaping the future of work.
Q6) Define workforce reduction.Discuss its limitations on human resource planning.
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Chapter 11: Strategic International HRM
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) The Conference Board of Canada has identified four major areas of focus for workforce planning in an international context.Which of the following is one of these areas?
A)issues relating to internal human capital demand and supply
B)the workplace and workforce
C)understanding and interpreting local labour market data
D)HR policies and procedures
Q2) When an individual moves to a foreign country to work,the individual may experience an overwhelming sense of alienation from the new culture.What is this experience called?
A)depression
B)culture shock
C)ethnocentrism
D)post-traumatic stress
Q3) The adaptive IHRM approach has the highest internal fit.
A)True
B)False
Q4) Discuss one advantage and one disadvantage of the use of home-country nationals,parent-country nationals,and third-country nationals.
Q5) What are three of the key challenges facing strategic international HRM?
Page 13
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Chapter 12: Mergers and Acquisitions
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) One option for those involved in merging cultures is for the partner organizations to blend current cultures together.What is this called?
A)cultural pluralism
B)cultural integration
C)cultural assimilation
D)cultural transformation
Q2) Mergers are undertaken to provide a strategic benefit or a financial benefit,or to fulfill the psychological needs of the managers.
A)True
B)False
Q3) If two competing companies merged to increase market power,what type of merger would result?
A)acquisition
B)horizontal
C)conglomerate
D)vertical
Q4) Integration difficulties is one of the reasons for M&A failures.
A)True
B)False
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Chapter 13: Outsourcing
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Sample Questions
Q1) Outsourcing occurs when a company pays another company to do work for it.
A)True
B)False
Q2) What was the public relations consequence for a catering company that had been outsourced by British Airways when 70 000 passengers were stranded at Heathrow Airport in the U.K.?
A)brand image damage
B)bankruptcy
C)no known consequences
D)decreased business
Q3) Considering the risks and limitations of outsourcing,it is estimated that few outsourced HR functions have been brought back in-house.What is the percentage of outsourced HR functions that are taken back by organizations?
A)1 to 20 percent
B)10 to 30 percent
C)20 to 40 percent
D)10 to 40 percent
Q4) Describe three advantages for small businesses to outsource their HR functions.
Q5) Why do organizations outsource? Discuss three of the six primary reasons.
Q6) List and briefly explain three risks associated with outsourcing.
Page 15
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Chapter 14: HR Assessment and Analytics
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Which of the following is a volume efficiency measure?
A)benefit cost per employee covered
B)ratio of benefits expense to total operating expense
C)ratio of filled positions to authorized positions
D)cost per trainee per program
Q2) Discuss the three ways HR practices can reduce labour expenses by reducing the size of the labour force.
Q3) Typically,what is an organization's largest controllable cost?
A)technological costs
B)capital costs
C)labour costs
D)benefits costs
Q4) What is a leading indicator in HRM evaluation?
A)an indicator that anticipates management action
B)an indicator that predicts or affects the future
C)an indicator that explains changes or events
D)an indicator that represents current HR trends
Q5) Efficiency is defined as the results achieved compared to resource inputs.
A)True
B)False
16
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