Human Capital Management
Textbook Exam Questions
Course Introduction
Human Capital Management explores the strategic approach to effectively acquiring, developing, managing, and retaining an organization's most valuable asset its people. This course examines the principles and practices underlying talent management, workforce planning, performance appraisal, employee engagement, compensation, benefits, and diversity management. By integrating theory with real-world examples, students will gain an understanding of how human capital contributes to organizational success and how leaders can employ innovative strategies to build a motivated and skilled workforce in todays competitive business environment.
Recommended Textbook Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
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Page 2
Chapter 1: Managing Human Resources Today
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Sample Questions
Q1) According to the text, managers at Lands' End and Bank of America are encouraged to give Millennial workers ________.
A) quick feedback
B) technology training
C) telecommuting options
D) extensive family leave time
Answer: A
Q2) Which function of the management process includes delegating authority to subordinates and establishing channels of communication?
A) organizing
B) motivating
C) leading
D) staffing
Answer: A
Q3) Personnel management involves recruiting prospective employees, setting performance standards, and monitoring production levels.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) The EEOC consists of ________ members, and each member serves a term of ________ years.
A) 5; 3
B) 5; 5
C) 7; 4
D) 7; 6
Answer: B
Q2) Sally is known as a big flirt around the office. She often makes sexual innuendos to men at work-both co-workers and her subordinates. What form of sexual harassment is this an example of?
A) hostile environment created by supervisors
B) hostile environment created by co-workers
C) hostile environment created by non-employees
D) This is not sexual harassment.
Answer: D
Q3) U.S. employees of U.S. firms working abroad are covered by the guidelines of the Civil Rights Act of 1991.
A)True
B)False
Answer: True
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Chapter 3: Human Resource Strategy and Analysis
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Sample Questions
Q1) A company's ________ strategy identifies the basic courses of action that each department will pursue in order to help the business attain its competitive goals.
A) functional
B) business-level
C) corporate-level
D) competitive
Answer: A
Q2) A business-level strategy is implemented by Pizza Hut, Domino's, Papa John's, and Little Caesar's in their competition with each other for pizza customers.
A)True
B)False
Answer: True
Q3) A diversification corporate strategy implies that a firm will ________.
A) become an industry's low-cost leader
B) expand by adding new product lines
C) save money by producing its own raw materials
D) reduce the company's size to increase market share
Answer: B
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5
Chapter 4: Job Analysis and Talent Management
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Sample Questions
Q1) According to experts, the job summary section of a job description should NOT include a statement about ________.
A) performing other duties, as assigned
B) working with efficiency
C) being conscientious
D) showing attentiveness
Q2) Vijay, an HR specialist at Farley Manufacturing, needs to write a job specification for an entry level assembly line position. Individuals will receive training on how to assemble small circuit boards. Which of the following requirements should most likely be included on the job specification?
A) physical strength
B) personality
C) finger dexterity
D) managerial experience
Q3) As an HR manager, what steps would you take to develop a competency statement? What resources would be beneficial in the process?
Q4) What is business process reengineering? What are the steps involved in business process reengineering? How can firms benefit from business process reengineering?
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6
Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) Mandatory alternative dispute resolution agreements require ________.
A) applicants to take unpaid leaves of absence during employment disputes
B) employees to contact the local EEOC office prior to filing formal complaints
C) applicants to agree to arbitrate certain legal disputes related to employment or dismissal
D) employees to meet with human resources representatives prior to submitting resignations
Q2) The .jobs domain is primarily used by HR managers for succession planning purposes.
A)True
B)False
Q3) Which law includes a provision that protects the privacy of employee medical records?
A) ADA
B) Title VII
C) ADEA
D) HIPAA
Q4) In a brief essay, explain some of the reasons that employers turn to private employment agencies for assistance in recruiting.
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Chapter 6: Selecting Employees
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Sample Questions
Q1) How can the validity of a personnel test be determined? What types of personnel tests rate high and low in validity?
Q2) According to the text, which of the following factors led KeyBank to implement a virtual job try out candidate assessment screening tool?
A) high rate of employee thefts
B) low employee diversity
C) high employee turnover
D) low employee morale
Q3) An employer wants to learn as much as possible about the cognitive abilities and job-based knowledge of candidates. What types of personnel tests would the employer most likely use? What types of interview questions would the employer most likely ask?
Q4) Which of the following is a procedure designed to predict future job performance on the basis of applicants' oral responses to oral inquiries?
A) management game
B) work sample simulation
C) selection interview
D) management assessment center
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8
Chapter 7: Training and Developing Employees
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Sample Questions
Q1) Management development is a special approach to organizational change in which the employees themselves formulate the change that is required and implement it.
A)True
B)False
Q2) Which of the following would perform the initial orientation in most firms?
A) HR specialist
B) mid-level manager
C) administrative assistant
D) immediate supervisor
Q3) Approximately ________ of what employees learn on the job comes from informal learning.
A) 80%
B) 60%
C) 40%
D) 20%
Q4) Attitude surveys, employee diaries, tests, and performance appraisals are tools for conducting a performance analysis.
A)True
B)False
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Chapter 8: Performance and Talent Management
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Sample Questions
Q1) Supervisors at Sun Microsystems use the forced distribution method to evaluate performance, so they must ensure that the proportions in each category are symmetrical.
A)True
B)False
Q2) According to the text, Tesco PLC organizes employees by their personal and professional goals for motivation and communication purposes. Tesco PLC most likely uses ________.
A) succession planning
B) survey feedback
C) segmentation
D) orientation
Q3) Active listening is characterized by all of the following EXCEPT ________.
A) listening for total meaning
B) agreeing with the speaker
C) watching for nonverbal cues
D) reflecting feelings
Q4) What are the main steps in the performance appraisal process? What advice would you give to a supervisor who was about to conduct an appraisal interview?
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Chapter 9: Managing Employee Retention, Engagement, and Careers
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Sample Questions
Q1) Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use?
A) misconduct
B) insubordination
C) unsatisfactory performance
D) lack of qualifications for the job
Q2) Which term refers to educating, instructing, and training subordinates to perform job-related tasks?
A) outsourcing
B) networking
C) mentoring
D) coaching
Q3) Discuss the ways an employer can effectively manage dismissals.
Q4) Discuss how and why careers today are different from those in the past.
Q5) Employers today are finding that they do not have the blanket right to fire employees.
A)True
B)False
Q6) How can organizations facilitate the career development needs of employees? Page 11
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) What method is used by most employers to price professional jobs?
A) ranking method
B) point method
C) market-pricing approach
D) job classification method
Q2) Which law makes it illegal to discriminate against any individual with respect to compensation because of race, color, religion, sex, or national origin?
A) Employer Retirement Income Security Act
B) Title VII of the Civil Rights Act
C) Fair Labor Standards Act
D) Davis-Bacon Act
Q3) According to the Family and Medical Leave Act, eligible employees can take up to ________ weeks of unpaid, job-protected leave for the birth of a child or for the care of a child, spouse, or parent.
A) two
B) four
C) six
D) twelve
Q4) Discuss the fundamental components and uses of competency-based pay systems.
Page 13
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) Which condition must be met for an injured employee to receive workers' compensation benefits?
A) The injury occurred during an overtime or nighttime shift.
B) The employee was wearing adequate protection.
C) The injury was not the fault of the employee.
D) The employee was injured while on the job.
Q2) During difficult economic times, employers have to cut costs. What are some strategies for minimizing the costs associated with employee health care? What no-cost or low-cost methods are available to employers who want to recognize and reward hard-working employees?
Q3) Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?
A) merit pay
B) variable pay
C) competency-based pay
D) incentive pay
Q4) What is a stock option? What are some of the problems associated with rewarding managers with stock options?
Q5) What are the advantages of employee stock ownership plans?
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Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
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Sample Questions
Q1) The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling luggage, and assisting cabin attendants while in flight. This is an example of ________ to create and sustain the company's culture.
A) providing physical support
B) organizing ceremonies
C) clarifying expectations
D) using signs and symbols
Q2) Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd's assistant, Suzanne, took a two-hour lunch break today without prior approval. Suzanne has never broken any other rules since being employed by the company. R&R has a nonpunitive discipline policy. Which of the following will most likely be Todd's response to Suzanne's violation?
A) issuing an oral reminder to Suzanne
B) telling Suzanne that she is dismissed
C) giving Suzanne a one-day leave with pay
D) issuing a formal written reminder to Suzanne
Q3) What is an ethics code? What methods do firms use to monitor employees and ensure their compliance with ethics codes?
Q4) Explain the meaning of the Evil Woman Thesis and its implications for managers.
Page 15
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Chapter 13: Working with Unions and Resolving Disputes
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Sample Questions
Q1) Which form of union security means that union members have preference in hiring, but the employer can hire non-union members?
A) closed shop
B) union shop
C) agency shop
D) preferential shop
Q2) In the case of an impasse during the collective bargaining negotiations, what can be done to overcome the impasse? Define each form of intervention.
Q3) A national emergency strike is best defined as a strike that has the potential to
A) interfere with the national economy
B) hinder manufacturing capabilities
C) imperil national health and safety
D) prevent economic development
Q4) Lockouts are viewed by the NLRB as an unfair labor practice in all cases.
A)True
B)False
Q5) In a brief essay, discuss why unions are declining in popularity.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) In order to protect employees and assets from terrorist attack, employers should most likely ________.
A) mandate facility evacuations
B) require all personnel to telecommute
C) designate risk management security measures
D) establish an emergency text-messaging policy
Q2) What types of unsafe conditions are the primary focus of OSHA standards? How does OSHA enforce its standards?
Q3) Improperly guarded equipment, defective equipment, hazardous procedures, and improper ventilation are all examples of ________.
A) chance occurrences
B) unsafe conditions
C) unsafe behavior by employees
D) weather-related accidents
Q4) OSHA enforces its standards through inspections, which are usually announced so that employers have time to prepare.
A)True
B)False
Q5) How can screening reduce unsafe acts in the workplace?
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