Human Capital Management
Question Bank
Course Introduction
Human Capital Management is a comprehensive course that explores the strategies and practices organizations use to maximize the value of their workforce. The course covers key topics such as talent acquisition, employee development, performance management, compensation and benefits, and workforce planning. Emphasis is placed on aligning human capital initiatives with organizational goals, utilizing data-driven decision making, and adapting to global and technological changes in the workplace. Students will engage with contemporary case studies and learn to implement effective human capital strategies to foster organizational growth and competitive advantage.
Recommended Textbook
Human Resources Management in Canada 14th Canadian Edition by Gary Dessler
Available Study Resources on Quizplus
17 Chapters
1164 Verified Questions
1164 Flashcards
Source URL: https://quizplus.com/study-set/2320
Page 2
Chapter 1: The Strategic Role of Human Resources Management
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/46134
Sample Questions
Q1) Each of the 10 provinces and three territories has its own human rights legislation.
A)True
B)False
Answer: True
Q2) The knowledge,education,training,skills,and expertise of a firm's workers are known as
A) management's philosophy.
B) human capital.
C) physical capital.
D) production capital.
E) cultural diversity.
Answer: B
Q3) The tendency of firms to expand their operations around the world is known as A) cultural diversity.
B) globalization.
C) international marketing.
D) product diversification.
E) domestication.
Answer: B
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/46135
Sample Questions
Q1) ABC Company has installed video surveillance equipment throughout its premises,including in the employee washrooms,in order to prevent theft of company equipment and supplies.What would the likely result be if employees object?
A) Courts would uphold the right of ABC company to install video surveillance equipment anywhere on its property.
B) Courts would deny the right of ABC company to install video surveillance equipment anywhere on its property because it is an invasion of employee privacy.
C) If the company could demonstrate evidence of widespread employee theft, then the surveillance system would be allowed.
D) Courts would refuse to rule because they are not involved in surveillance cases.
E) Courts would ask if there is a less invasive way to monitor employees and request other means to be used.
Answer: E
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Human Resources Management and Technology
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/46136
Sample Questions
Q1) The choice of technology revolves around two basic questions: (1)What is the desired amount of customization? and (2)What
A) is the cost of the system?
B) is the user-friendliness of the system?
C) will the employee reactions be to the system?
D) type of system is required/preferred?
E) will the reactions of the management team be to the system?
Answer: D
Q2) Typically,organizations follow a process to select an HRIS.Which of the following states the three phases accurately and in the proper order?
A) Adoption, implementation, and integration
B) Needs analysis, implementation, and revision
C) Adoption, implementation, and revision
D) Adoption, integration, and revision
E) Needs analysis, adoption, and integration
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Designing and Analyzing Jobs
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/46137
Sample Questions
Q1) Identify and briefly describe the three main types of organizational structure.Which type would you recommend for a retail convenience store?
Q2) The most widely used method for determining the duties and responsibilities of a job is
A) direct observation.
B) a participant diary/log.
C) the interview.
D) the position analysis questionnaire.
E) the functional job analysis questionnaire.
Q3) Which of the following is true of work simplification?
A) It increases autonomy.
B) It often leads to higher job satisfaction.
C) Among educated workers it often leads to lower rates of absenteeism and turnover. D) It enhances skill variety.
E) Among educated workers it often leads to lower job satisfaction and sometimes to a demand for premium pay.
Q4) Define the term "virtual team."
Q5) List and describe the six steps involved in job analysis.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Human Resources Planning
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/46138
Sample Questions
Q1) You are the HR professional in charge of human resources planning at Blue Fruit Inc.,a company that designs and makes cell phones and tablets.Recently,demand for its products has been falling,resulting in a surplus of employees.Identify and describe five possible solutions you would consider implementing in order to reduce the oversupply of employees at Blue Fruit.
Q2) Regression analysis determines the line of best fit and often involves multiple variables.
A)True
B)False
Q3) To round out her skill set,Neerja,a Manager in Department A takes a lateral role as a Manager in Department B.This is also referred to as a A) promotion.
B) downsizing.
C) outsourcing.
D) transfer.
E) early retirement.
Q4) Human resources planning is a reactive process.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Recruitment
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/46139
Sample Questions
Q1) Daniel Mohammed needs to recruit 30 IT specialists in the next 90 days.These IT specialists can work remotely once they are hired.What recruitment methods do you recommend Daniel use?
Q2) Fake job postings can lead to which of the following?
A) Performance decreases
B) Additional job offers
C) Share value declines
D) Turnover increases
E) Identity theft
Q3) Recruitment is the process of searching out and hiring qualified job applicants,which begins with the identification of current employees wanting a job change.
A)True
B)False
Q4) One advantage of employee referrals is that,because there are no advertising fees involved,paying referral rewards represents a low recruiting cost.
A)True
B)False
Q5) Identify and describe the four main steps in the recruitment process.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Selection
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/46140
Sample Questions
Q1) Which of the following is true of the panel interview technique?
A) Interviewee time and travel/accommodation expenses are increased.
B) There is an increased likelihood of human rights violations.
C) There is an increased likelihood that the information provided will be heard and recorded accurately.
D) There is an increased likelihood of employment equity violations.
E) There is an increased likelihood of interviewer error.
Q2) The entire recruitment and selection procedure must comply with human rights legislation.
A)True
B)False
Q3) The less structured the interview is,the less reliable and valid the evaluation of each candidate will be.
A)True
B)False
Q4) Describe three common interview mistakes which compromise the quality of the selection process.
Q5) When making a job offer,it should be communicated verbally only.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Onboarding and Training
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/46141
Sample Questions
Q1) Balal is conducting a workshop with employees on customer privacy.Which step is he following with regard to the five-step training process?
A) Needs analysis
B) Instructional design
C) Evaluation
D) Implementation
E) Validation
Q2) Training aims to prepare current employees for their jobs within the organization.
A)True
B)False
Q3) A training technique by which trainees learn on the actual or simulated equipment that they will use on the job,with the training taking place off the job is known as
A) on-the-job training.
B) actual training.
C) off-the-job training.
D) vestibule or simulated training.
E) programmed learning.
Q4) Identify and briefly describe five different training techniques.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Career and Management Development
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/46142
Sample Questions
Q1) Career development is a short-term series of activities that contribute to a person's career exploration,establishment,success,and fulfillment.
A)True
B)False
Q2) According to the textbook,the foundation of active career management is which of the following?
A) Altruism
B) Career development
C) Networking
D) Coaching
E) Planning
Q3) Developmental job rotation not only helps the trainee to broaden his or her experience,but it also helps the trainee discover which jobs he or she prefers.
A)True
B)False
Q4) Companies are facing a record number of acceptances of their relocation offers.
A)True
B)False
Q5) Identify and briefly describe five career anchors.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Performance Management
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/46143
Sample Questions
Q1) Job performance is a unidimensional construct.
A)True
B)False
Q2) When a performance appraisal scale is too open to interpretation of traits and standards,this rating scale problem is known as which of the following?
A) Non-quantitative standards
B) Translation openness
C) Unclear performance standards
D) Appraisal bias
E) Critical incidents
Q3) Kai ranks his employees on a scale from 1 to 5.In general,most of his employees receive a rating of around 3 although his employees differ more on their actual performance.Kai's actions seem to indicate which performance appraisal problem?
A) Central tendency
B) Halo effect
C) Performance bias
D) Appraisal bias
E) Equal rating tendency
Q4) Identify and briefly describe five different performance appraisal methods.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/46144
Sample Questions
Q1) According to the textbook,which of the following is the cornerstone of executive compensation because it is the element on which the others are layered?
A) Prestige
B) Benefits
C) Incentives
D) Bonuses
E) Salary
Q2) Up to how many weeks does the Employment Insurance Act provide compensation for workers that are unemployed through no fault of their own?
A) 58
B) 45
C) 35
D) 28
E) 18
Q3) Point systems used in job evaluation are not very time consuming or difficult to develop.
A)True
B)False
Q4) Describe two advantages of broadbanding?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Pay-For-Performance and Financial Incentives
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/46145
Sample Questions
Q1) What is Victor Vroom's term for the perceived relationship between successful performance and actually obtaining the reward?
A) Motivation
B) Valence
C) Hygiene
D) Expectancy
E) Instrumentality
Q2) The study of extroverted salespeople discussed in the textbook found that extroverts only sold more than those less extroverted when what occurred?
A) Selling included a presentation in front of groups of buyers
B) Their total compensation was in the form of guaranteed payouts
C) Their compensation was all salary based
D) Their rewards were contingent on their performance
E) They were given a listing of high potential buyers
Q3) Piecework means that earnings are tied directly to the worker's production levels.
A)True
B)False
Q4) Describe five important points to consider when implementing an incentive plan.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Employee Benefits and Services
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/46146
Sample Questions
Q1) According to the textbook,what is the biggest issue facing benefits managers in Canada?
A) Workers' compensation costs
B) Pension funding
C) Unusual illness coverage
D) Retiree benefits
E) Increasing healthcare costs
Q2) Which of the following is a salary guarantee that protects executives if their firms are the targets of acquisitions or mergers?
A) Relocation benefits
B) Golden parachutes
C) Termination benefits
D) Outplacement assistance
E) Expense accounts
Q3) What amount of life insurance does group life insurance usually provide?
A) $100,000
B) Five years' salary
C) Two years' salary
D) $25,000
E) One year's salary
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Occupational Health and Safety
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/46147
Sample Questions
Q1) Using safety posters to help reduce unsafe acts is consistent with which of the following actions?
A) Selection testing
B) Leadership commitment
C) Positive reinforcement
D) Training and education
E) Negative reinforcement
Q2) Which of the following is the acronym for the Canada-wide,legally mandated system designed to protect workers by providing crucial information about hazardous materials or substances in the workplace?
A) VDT/RSI
B) Bill C-45
C) MSDS
D) OHSA
E) WHMIS
Q3) A worker can be disciplined for refusing to do a job when performance of that task would adversely affect health and safety.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Managing Employee Separations: Turnover, Communication, and
Employee
Engagement
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/46148
Sample Questions
Q1) In the termination interview process described in the textbook,which of the following was the final step in that process?
A) Identify the next step
B) Listen to the employee
C) Review all elements of the severance package
D) Describe the situation briefly
E) Arrange for an outplacement counselling meeting
Q2) The interview in which an employee is informed of the fact that he or she has been dismissed is called the
A) nonpunitive interview.
B) selection interview.
C) punitive interview.
D) termination interview.
E) "at will" interview.
Q3) A system of progressive penalties usually begins with warnings (verbal and written),then suspensions (paid or unpaid),and,ultimately,dismissal.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Labour Relations
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/46149
Sample Questions
Q1) Identify and briefly describe the five steps of the labour relations process.
Q2) Which of the following is true regarding labour relations legislation across Canada?
A) Collective agreements must be in force for a minimum of two years.
B) Disputes over matters arising from the interpretation of a collective agreement are only settled through conciliation.
C) Procedures are in place for the certification of a union.
D) Labour relations boards are comprised only of union representatives.
E) Strikes or lockouts are allowed during the life of a collective agreement.
Q3) It is illegal to call a strike during the term of an existing collective agreement.
A)True B)False
Q4) Pensions and benefits for younger workers have become more of a union priority. A)True B)False
Q5) The aim of conciliation is to try to help the parties avoid the hardship of a strike or lockout.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Human Resources in a Global Business
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/46150
Sample Questions
Q1) The number of expatriates working abroad is continuing to decrease.
A)True
B)False
Q2) What are the three international staffing policies discussed in the textbook?
A) Geocentric, ecocentric, and unicentric
B) Unicentric, polycentric, and biocentric
C) Polycentric, biocentric, and geocentric
D) Ethnocentric, unicentric, and multicentric
E) Ethnocentric, polycentric, and geocentric
Q3) According to the textbook,there has been a trend toward
A) permanent relocation instead of long-term global assignments.
B) permanent relations instead of short-term global assignments.
C) medium-term global assignments instead of permanent relocations.
D) short-term global assignments instead of permanent relocations.
E) long-term global assignments instead of permanent relocations.
Q4) Differences in cultural factors help to explain why incentive plans in China tend to focus on the work group,whereas in the United States,the focus is usually on individual worker incentive plans.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19