Human Capital Management
Mock Exam
Course Introduction
Human Capital Management explores the strategies, practices, and technologies used to maximize the value of an organizations workforce. This course examines the full employee lifecycle, including recruitment, development, retention, performance management, and succession planning. Students will learn how aligning human resource policies with business objectives drives organizational performance and enhances employee engagement. Key topics include talent acquisition, workforce planning, diversity and inclusion, compensation and benefits, training and development, and the impact of HR analytics on decision-making. By the end of the course, students will understand how to utilize human capital as a strategic asset to achieve competitive advantage in dynamic business environments.
Recommended Textbook
Fundamentals of Human Resource Management 1st Edition by Robert N. Lussier
Available Study Resources on Quizplus
14 Chapters
1523 Verified Questions
1523 Flashcards
Source URL: https://quizplus.com/study-set/1867
Page 2
Chapter 1: The New Human Resource Management Process
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37261
Sample Questions
Q1) Business acumen, an area of management dealing with quantitative information such as metrics and data analytics, is expected to grow in HR departments.
A)True
B)False
Answer: True
Q2) About 90 percent of the growth in the U.S.workforce between 2006 and 2016 is expected to come from which group?
A)15- to 24-year-olds
B)25- to 34-year-olds
C)35- to 44-year-olds
D)45- to 54-year-olds
E)55-year-olds and older
Answer: E
Q3) Staff managers are like internal consultants for the company.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Strategy-Driven Human Resource Management
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/37262
Sample Questions
Q1) What measurement tool determines the profits that remain after the cost of capital has been deducted from operating profits?
A)Return on Investment
B)Balanced Scorecard
C)Economic Value Added
D)HRIS
E)HR Scorecard
Answer: C
Q2) __________is the process of accessing large amounts of data in order to analyze those data and gain insight into significant trends or patterns within organizations or industries.
A)Formalization
B)Centralization
C)Data Analytics
D)Complexity
E)Strategy
Answer: C
Q3) What are the three fundamental components of organizational culture?
Answer: Complexity, formalization, and centralization
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: The Legal Environment and Diversity Management
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/37263
Sample Questions
Q1) The ADEA (Age Discrimination in Employment Act) prohibits discrimination against employees over 65 years of age.
A)True
B)False
Answer: False
Q2) The Equal Pay Act requires that women who do the same job as men receive the same pay.What are the exceptions allowed in this act?
Answer: Differences in seniority, merit, quantity or quality of work, or any factor other than sex, such as shift differentials and training programs.
Q3) Sexual harassment involves welcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature..
A)True
B)False
Answer: False
Q4) Discuss the organizational defenses to accusations of discrimination.
Answer: Answers may discuss bona fide occupational qualification (BFOQ), job relatedness, and business necessity.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Matching Employees and Jobs
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/37264
Sample Questions
Q1) Contract and temporary workers are very loyal to the organization and are very motivated to work.
A)True
B)False
Q2) Which of the following is an example of job rotation?
A)Angie is the office receptionist on Tuesdays and Fridays, but Bill fills this job on Monday, Wednesday and Thursday.
B)A worker paints chairs on Monday, operates the metal stamping press on Tuesday and Wednesday, and works on final assembly Thursday and Friday
C)A customer service representative deals with multiple customers during the week.
D)A manager Skypes into a meeting while dealing with a crisis in another part of the company.
E)Employees are given quality control authority over their own work.
Q3) List and discuss three of the four major approaches to job design.
Q4) Discuss the concept of the job characteristics model and identify the purpose for using it in job design.
Q5) Describe the difference between job descriptions and job specifications.
Q6) Describe the three major tools for motivational job design.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Recruiting Job Candidates
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/37265
Sample Questions
Q1) Geneva is one of the best recruiters at Acme Global.What makes Geneva so successful is her ability to hear the words recruits are saying as well as understand the context of the conversations.Geneva is good at _________.
A)realistic job previews
B)active listening
C)selection
D)appraisal
E)training
Q2) The yield ratio for evaluating recruiting methods is determined by dividing the number of qualified applicants by the number of applicants.
A)True
B)False
Q3) What is a disadvantage of external recruiting?
A)An internal candidate may have better qualifications for the job opening
B)The pool of applicants will vary based on the size of the labor market
C)The pool of applicants is significantly smaller than in internal recruiting
D)The candidate may look good on paper but have no organizational experience
E)Success at one company doesn't necessarily mean success at another company
Q4) What is recruiting?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Selecting New Employees
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/37266
Sample Questions
Q1) Amanda requires that all applicants take a paper-and-pencil test to assess their ability to apply knowledge about spreadsheet software.Amanda is giving her applicants a(n) ________ test.
A)honesty
B)skills
C)interest
D)cognitive ability
E)social
Q2) Polygraph tests can be used for prospective plainclothes security personnel employees.
A)True
B)False
Q3) Genetic testing may be used as a basis for making employment decisions.
A)True
B)False
Q4) "Do you own your home or are you renting it?" is an appropriate question to ask a job candidate.
A)True
B)False
Q5) What is the difference between the three major types of validities?
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Training, Learning, Talent Management, and Development
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37267
Sample Questions
Q1) Tony thought the boss would not notice if he took a 2-hour lunch break when the work pace was slow.Tony was wrong.The boss was livid and reprimanded Tony in front of the entire team.As a result, Tony always makes sure he is back from his lunch break on time.What Tony experienced was _________
A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement
E)negative reinforcement
Q2) Describe how Maslow's Hierarchy of Needs relates to the stages of career development.
Q3) Identify the common points in the tenure of employees within the organization where training may be needed.Briefly discuss each point.
Q4) Explain the difference between "training" and "development" in the workplace.
Q5) Why is negative reinforcement not punishment?
Q6) Selecting the types of delivery for a training partly depends on what information is being transferred.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Performance Management and Appraisal
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/37268
Sample Questions
Q1) Tammy is evaluating employees on the 2nd shift.Sara, whose son attends Tammy's alma mater, receives a higher ranking than her peers.Tammy is exhibiting _________ toward Sara, which affects the outcome of the evaluation.
A)bias
B)discrimination
C)consistency
D)hostility
E)evaluation
Q2) Ryan's manager provided him with a performance appraisal that covered the past six months.Ryan asked his manager what the appraisal was based on.Ryan contends that his manager only came to Ryan's work area once or twice in the past six months and could not possibly know enough about Ryan's work to write an appraisal.What aspect of good performance appraisals does Ryan's appraisal appear to be missing?
A)Based on mission and objectives
B)Reliable
C)Accepted
D)Feasible
E)Positivity
Q3) What is the key difference between BARS and the Graphic Rating Scale?
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Employee Rights and Labor Relations
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/37269
Sample Questions
Q1) The primary method for union elections is __________.
A)a secret ballot
B)a roll-call
C)online voting
D)majority, plus one E)mail-in vote
Q2) Describe the major labor relations laws in the United States and the main reasons for each law.
Q3) What percent of employees in a bargaining unit must sign authorization cards for the NLRB to hold a union representation election?
A)10%
B)25%
C)30%
D)50%
E)51%
Q4) The "Faces Scale" is a very complex satisfaction survey.
A)True
B)False
Q5) Discuss how codes of conduct and employment-at-will can be used by management.
Q6) Explain the difference between coaching and counseling.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Compensation Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37270
Sample Questions
Q1) __________is the lowest hourly rate of pay generally permissible by federal law.
A)Rate range
B)Wage compression
C)Pay structure
D)Compensation
E)Minimum wage
Q2) __________is the process of changing the company structure to get rid of some of the vertical hierarchy (reporting levels) in an organization.
A)Delayering
B)Equity theory
C)Broadbanding
D)Pay structure
E)Compensation
Q3) Ability to pay is determined by assessing estimated revenues from business operations, then deciding what percentage of revenues go toward compensation costs.
A)True
B)False
Q4) What is wage compression and how does it occur?
Q5) What are the four types of compensation?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Employee Incentives and Benefits
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/37271
Sample Questions
Q1) List the various options for individual incentives.
Q2) Due to a recession, Lauren was laid off by her organization.To avoid having Lauren and other laid-off workers stop spending money and thus deepen the recession, __________ will help them maintain some income.
A)Social Security
B)Medicare
C)unemployment insurance
D)worker's compensation
E)leave pay
Q3) A defined benefit plan is a health care plan that provides both health maintenance services and medical care as part of the plan.
A)True
B)False
Q4) Any individual who becomes unemployed is eligible for unemployment benefits.
A)True
B)False
Q5) List the main categories of voluntary benefits available to organizations.
Q6) Describe organization's options when providing flexible benefit plans to employees.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Protecting and Expanding Organizational Reach
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/37272
Sample Questions
Q1) An EAP could help an employee with circumstances in their personal life that affect their work performance, such as:
A)addictions such as alcoholism
B)financial problems such as gambling
C)marital problems
D)All of the above
E)None of the above
Q2) The general duties clause is an_______.
A)employer right and employee responsibility
B)employer and employee responsibility
C)employee right and employer responsibility
D)employer and employee right
E)illegal concerted activity
Q3) What are some of the signs of potential violence between employees?
Q4) Acute stress is also known as _____________ stress.
A)functional
B)dysfunction
C)undiagnosed
D)untreated
E)treated
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Organizational Ethics, Sustainability, and Social Responsibility
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/37273
Sample Questions
Q1) Sydnie was concerned that her shipment would not reach her customers in time.To expedite the shipment, she paid a friend on the loading dock to prevent a truck from leaving until Sydnie could get to the truck with the package.It appears that Sydnie engaged in _________.
A)bribery
B)corrupt payments
C)discriminatory labor practices
D)unethical marketing practices
Q2) Concerned that her new office building would not meet new environmental standards, Sarah made large contributions to several prominent politicians in exchange for being able to continue with construction on the building.It appears that Sarah engaged in ________.
A)discriminatory labor practices
B)corrupt payments
C)unethical marketing practices
Q3) What are the examples the book lists as areas in which managers face ethical questions on a daily basis?
Q4) Discuss the relationships between authority, responsibility, and accountability.
Q6) What are the common elements of definitions of ethics? Page 15
Q5) List and discuss the contributing factors to unethical behavior.
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 14: Global Issues for Human Resource Managers
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/37274
Sample Questions
Q1) _____ is a common method to manage expatriate compensation in which the organization continues to pay the individual at a rate equivalent to their home country salary.
A)Split-pay approach
B)Localization approach
C)Balance sheet approach
D)Negotiation approach
E)Equalization approach
Q2) Onshoring is the process of shuttering operations in other countries and bringing work back to the home country to increase employment there.
A)True
B)False
Q3) Gabrielle, who lives in England, took an expatriate assignment to Japan.During her assignment, she was paid in Yen.This is an example of a balance sheet approach to expatriate compensation.
A)True
B)False
Q4) What are the two types of training that should be provided to expatriates?
Q5) List the different approaches to paying expatriates.
To view all questions and flashcards with answers, click on the resource link above. Page 17