Human Capital Management
Midterm Exam
Course Introduction
Human Capital Management explores the strategies, practices, and policies organizations use to effectively recruit, develop, manage, and retain their workforce. The course examines the entire employee life cycle, covering talent acquisition, training and development, performance management, compensation, benefits, and employee relations. Emphasis is placed on aligning human resource initiatives with organizational goals, leveraging technology in HR processes, and understanding the legal and ethical considerations involved. Through case studies and real-world examples, students learn how effective human capital management can drive organizational success and create a competitive advantage.
Recommended Textbook
Managing Human Resources 8th Global Edition by
Available Study Resources on Quizplus
17 Chapters
2337 Verified Questions
2337 Flashcards
Source URL: https://quizplus.com/study-set/2367
Page 2
David B Balkin
Chapter 1: Meeting Present and Emerging Strategic Human Resource Challenges
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/46992
Sample Questions
Q1) One of your best MIS people quit to work for a competitor in a neighboring city. When she left, she took with her a partially completed proposal for an enhanced MIS system that would reduce costs and increase the speed of handling information. You've just experienced a:
A)productivity shift.
B)reverse brain drain.
C)brain drain.
D)glass ceiling.
Answer: C
Q2) According to research, the contributions that self-managed work teams offer a large firm are typically:
A)minimal.
B)very positive.
C)apt to decline as firms become more decentralized.
D)never significant enough to warrant a change in most businesses.
Answer: B
Q3) Beliefs that operate unconsciously and define, in a basic taken-for-granted fashion, an organization's view of itself and its environment refer to ________.
Answer: organizational culture
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Managing Work Flows and Conducting Job Analysis
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/46993
Sample Questions
Q1) ________ is time during which employees can choose not to be at work.
Answer: Flextime
Q2) A work arrangement that gives employees control over the reporting and ending times of their daily work schedules is known as:
A)work-life balance.
B)compressed workweek.
C)telecommuting.
D)flexible work hours.
Answer: D
Q3) Bureaucratic organizational structures are marked by:
A)narrow job descriptions and sharp vertical and horizontal boundaries.
B)division of labor around products, services, or customers.
C)high employee involvement in decision making.
D)decentralized management.
Answer: A
Q4) The process of putting specialized tasks back together so that one person is responsible for producing a whole product or an entire service is referred to as
Answer: job enrichment
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Understanding Equal Opportunity and the Legal Environment
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/46994
Sample Questions
Q1) You need to know if an applicant can speak a foreign language, as a job-related skill. Which of the following is an acceptable way to ask for the information in an interview?
A)What language do you commonly use?
B)Do you read, write, or speak a foreign language?
C)What is your ethnic background?
D)Where did you learn to speak ________, at home or in school?
Answer: B
Q2) It is appropriate for an employer to ask, "Does your religion keep you from working on weekends?" if weekend shift work is a normal part of the job.
A)True
B)False
Answer: False
Q3) For a disabled employee to be protected by the ADA, the:
A)disability must be due to cultural or economic disadvantage.
B)disability must impair a major life activity.
C)employee must have been employed for at least 90 days.
D)employer must be a federal contractor.
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing Diversity
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/46995
Sample Questions
Q1) Thelma is an older worker who has been employed at Hair Stylist, Inc. for over 25 years. Recently, Tracy, a 23-year old college graduate, has been hired as her assistant. Thelma feels slightly threatened by Tracy, who seems to be their immediate supervisor's favorite. Thelma believes that her job may be in danger despite her excellent job performance appraisals. Tracy likes Thelma but believes that her work methods need to change to keep up with the times. This situation is an example of:
A)stereotyping.
B)discrimination.
C)generational conflict.
D)a segmented communication network.
Q2) Men tend to emerge in leadership positions in U.S. culture because they are more likely than women to have a(n)________ orientation.
A)social
B)non-verbal
C)task
D)entrepreneurial
Q3) A(n)________ is the intangible barrier in an organization that prevents female and minority employees from rising to positions above a certain level.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Recruiting and Selecting Employees
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/46996
Sample Questions
Q1) Which selection strategy is most appropriate when a large number of applicants are being considered for a position?
A)Single-variant
B)Multiple-hurdle
C)Statistical
D)Clinical
Q2) An unsuccessful job applicant has filed suit against your company, alleging that a test she was given does not measure performance required on the actual job. Her suit is about the ________ of the test.
A)reliability
B)validity
C)accuracy
D)disparate impact
Q3) Assessment centers are useful in evaluating a candidate's:
A)interpersonal skills.
B)mechanical abilities.
C)organizational fit.
D)managerial skills.
Q4) ________ is how many workers the organization will need in the future.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Employee Separations, Downsizing, and Outplacement
Available Study Resources on Quizplus for this Chatper
139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/46997
Sample Questions
Q1) Voluntary separations may include:
A)early retirements.
B)hiring freezes.
C)discharges.
D)job redesigns.
Q2) The primary difference between a layoff and a discharge is:
A)a layoff is an involuntary separation and a discharge is a voluntary separation.
B)a layoff is a voluntary separation and a discharge is an involuntary separation.
C)a discharge occurs when the company's strategy forces it to reduce its workforce and a layoff occurs when there is a poor fit between the employee and the organization.
D)a layoff occurs when the company's strategy forces it to reduce its workforce and a discharge occurs when there is a poor fit between the employee and the organization.
Q3) An important goal of outplacement services for laid-off workers is to help them remain productive, pending their layoff.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Appraising and Managing Performance
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/46998
Sample Questions
Q1) The critical incident technique can be used to create ________ rating scales.
A)relative-judgment based
B)trait-judgment based
C)outcome-based
D)behavior-based
Q2) Which of the following is a disadvantage of an absolute judgment performance appraisal system?
A)Managers make irrelevant and unfair distinctions among employees
B)Conflict develops among employees competing for the best rating
C)Legal defense of evaluations is difficult
D)Standards vary among managers
Q3) How can managers minimize the influence of "liking" on performance evaluations?
A)Participating in frame-of-reference training
B)Keeping a performance diary on each employee
C)Developing a sensitivity to organizational politics
D)Conducting group, rather than individual, performance evaluations
Q4) The critical-incident technique is useful for developing BARS.
A)True
B)False
Q5) ________ is an aspect of performance that determines effective job performance.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Training the Workforce
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/46999
Sample Questions
Q1) You are developing a training program and trying to choose between OJT, off-site-training, and computer-based training. What are the strengths and weaknesses of each type?
Q2) Layne has noticed high turnover among recent hires at her company. During exit interviews, several employees said that their job responsibilities simply weren't what they had expected and that this was their basis for leaving. In order to avoid this kind of problem in the future, Layne should most likely:
A)revamp employee orientation.
B)initiate a realistic job preview program.
C)provide diversity training.
D)provide cross-functional training.
Q3) Which of the following is NOT a problem associated with virtual teams?
A)Communication difficulties
B)Cultural misunderstandings
C)High costs of technology and travel
D)Lack of trust between team members
Q4) Training effectiveness can be measured in either monetary or nonmonetary terms.
A)True
B)False
Q5) ________ is the mastery of basic skills.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Developing Careers
Available Study Resources on Quizplus for this Chatper
135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/47000
Sample Questions
Q1) Initial career development efforts focused on the individual. As the field advanced, it integrated career development into organizational needs.
A)True
B)False
Q2) Corrine is doing an exercise in her career workbook that involves rating the importance of security, power, money, and family in her life. This exercise is most likely a(n):
A)values clarification exercise.
B)interest inventory.
C)skills assessment exercise.
D)psychological test.
Q3) Career development differs from training by its purpose, its content, and its time frame.
A)True
B)False
Q4) What is involved in the direction phase of career development? How can skills inventories and career paths aid in the process?
Q5) ________ is a company-maintained record of employees' abilities, skills, knowledge, and education.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Compensation
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/47001
Sample Questions
Q1) Garden of the Gods' (GOTG)employees are compensated according to their organizational level, with upper-level managers receiving more compensation than lower-level managers. GOTG uses a(n)________ pay system.
A)elitist
B)egalitarian
C)internally equitable
D)knowledge-based
Q2) Pay openness would work best in which of the following situations?
A)Company A - high employee involvement and a culture of trust
B)Company B - high degree of competition and employee turnover
C)Company D - significant pay differences between professionals
D)Company E - significant emphasis on nonmonetary rewards
Q3) The primary reason variable pay is the norm in U.S. industry is because it correlates labor costs with production costs and enhances a company's competitive position.
A)True
B)False
Q4) The process of achieving internal equity involves six steps. Enumerate and explain this process.
Q5) ________ is the perceived fairness of individual pay decisions.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Rewarding Performance
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/47002
Sample Questions
Q1) When setting up a compensation plan for salespeople to encourage them to service accounts, a ________ plan is the best choice.
A)straight commission
B)combination
C)straight salary
D)merit
Q2) Corporatewide pay-for-performance compensation plans place employees at considerable financial risk.
A)True
B)False
Q3) Approximately ________ of companies reward their executives with short-term year-end bonuses.
A)25%
B)40%
C)75%
D)90%
Q4) A corporate-wide pay-for-performance plan that rewards employees with company stocks, either as an outright grant or at a favorable price that may be below market value, is referred to as a(n)________.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Designing and Administering Benefits
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/47003
Sample Questions
Q1) A 401(k)is a tax-deferred individual contributor retirement plan.
A)True
B)False
Q2) As an HR manager, you would most likely face all of the following challenges when handling flexible benefits plans EXCEPT:
A)intense use of a benefit by employees that increases costs.
B)inadequate government guidelines and rules.
C)significant complexity of administration.
D)high potential for recordkeeping errors.
Q3) Employees who retire are not qualified for unemployment insurance benefits.
A)True
B)False
Q4) The Family and Medical Leave Act requires most employers to:
A)provide parents with up to 6 weeks paid leave for the birth of a child.
B)permit unpaid leave up to 12 weeks for certain family medical issues.
C)provide health insurance for all married couples.
D)provide health insurance for all employees.
Q5) What are the three areas that an employer needs to consider when establishing a benefits plan? How can HR use technology to ensure that employees clearly understand an employer's benefits plan?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Developing Employee Relations
Available Study Resources on Quizplus for this Chatper
143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/47004
Sample Questions
Q1) ________ is the process of making information available to decision makers, wherever they are located.
Q2) Reed is sending an e-mail message to Chandra in HR about a new hire he is considering. The e-mail message is the ________ component of the communication process.
A)encoding
B)channel
C)feedback
D)noise
Q3) E-mail has helped bridge the gap between lower-level and upper-level employees in organizations.
A)True
B)False
Q4) An informal communication tool available to managers that helps them build rapport with employees is:
A)e-mail.
B)performance appraisal.
C)employee feedback programs.
D)management by walking around.
Q5) A(n)________ is a worker who transforms information into a product or service.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Respecting Employee Rights and Managing Discipline
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/47005
Sample Questions
Q1) A company's whistleblowing policy should most likely:
A)be flexible for different situations.
B)require the whistleblower to be named.
C)be primarily developed and explained by HR.
D)involve an appeals process for dissatisfied employees.
Q2) In the employment relationship, HR should help define the rights of employees and employers in all of the following ways EXCEPT by:
A)developing employment policies.
B)eliminating the need for lawyers.
C)serving as an employee advocate.
D)explaining managers' obligations to employees.
Q3) Discuss the concept of the "Just Cause Standard of Discipline," identifying the seven questions a manager needs to answer before proceeding with discipline.
Q4) Management rights are also known as:
A)due process rights.
B)statutory rights.
C)residual rights.
D)contractual rights.
Q5) A right protected by specific laws is referred to as a(n)________.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Working With Organized Labor
Available Study Resources on Quizplus for this Chatper
135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/47006
Sample Questions
Q1) Union membership is increasing in the public sector while declining among private employers.
A)True
B)False
Q2) The National Labor Relations Board is an independent federal agency created by the Taft-Hartley Act.
A)True
B)False
Q3) A proactive human resource management approach to labor relations is also known as:
A)union acceptance.
B)union suppression.
C)union substitution.
D)union solicitation.
Q4) Right-to-work laws make it illegal to deny unions the right to organize.
A)True
B)False
Q5) What are the four ways labor relations strategies are available to management? What are the three phases of the labor relations process?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Managing Workplace Safety and Health
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/47007
Sample Questions
Q1) Carolina, a bank accounts manager, physically attacked a co-worker. The bank had not investigated a gap in Carolina's resume and did not know that Carolina had been convicted in the past of assault and battery. Which of the following is most likely true about this case?
A)The bank cannot be held responsible for Carolina's actions.
B)Carolina can sue the bank for her actions.
C)The bank is guilty of negligent hiring.
D)Carolina is guilty of sabotage.
Q2) Under OSHA, firms are encouraged but not required to comply with employee requests for information on safety and health hazards.
A)True
B)False
Q3) Refer to Additional Case 16.1. The HR manager at Greenway suspects that Floyd filed a fraudulent workers' compensation claim. Which of the following would be the most effective action to take?
A)Auditing Floyd's credit report for unpaid expenses
B)Communicating with workers who witnessed Floyd's accident
C)Refusing to pay any of Floyd's medical and rehabilitation expenses
D)Requesting that an OSHA inspector investigate the site of Floyd's accident
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 17: International HRM Challenge
Available Study Resources on Quizplus for this Chatper
135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/47008
Sample Questions
Q1) The stage of international involvement at which a company first starts a joint venture, if it chooses to do so, is most likely stage:
A)1.
B)2.
C)3.
D)4.
Q2) The most common reason for expatriate failure is:
A)overemphasis on technical qualifications.
B)inability to speak the language.
C)family problems.
D)culture shock.
Q3) All of the following are primary reasons that international assignments fail EXCEPT: A)inadequate technical skills.
B)lack of cross-cultural training.
C)culture shock.
D)family problems.
Q4) An approach to managing international operations in which subsidiaries are managed and staffed by personnel from the host country is the ________.
To view all questions and flashcards with answers, click on the resource link above.
Page 19