Human Capital Management
Final Test Solutions
Course Introduction
Human Capital Management explores the strategic and operational practices involved in recruiting, developing, and retaining an effective workforce. The course covers key topics such as workforce planning, talent acquisition, training and development, performance management, compensation and benefits, and succession planning. Students will analyze the role of human capital in achieving organizational objectives, examine current trends in workforce analytics and diversity, and develop skills for aligning human resource strategies with broader business goals. Through case studies and practical exercises, learners will gain insight into creating positive work environments that foster innovation, engagement, and sustainable competitive advantage.
Recommended Textbook
Managing Human Resources 8th Global Edition by David B Balkin
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2337 Verified Questions
2337 Flashcards
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Page 2
Chapter 1: Meeting Present and Emerging Strategic Human Resource Challenges
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) HR strategies that fit a company's focus strategy are best described as being:
A)between those of a prospector and a defender strategy.
B)identical to those of a company using a defender strategy.
C)identical to those of a company using a low-cost strategy.
D)between those of a differentiation and a low-cost strategy.
Answer: D
Q2) A human resource tactic refers to a firm's deliberate use of human resources to gain and maintain a competitive edge in the marketplace.
A)True
B)False
Answer: False
Q3) Refer to Additional Case 1.3. The company's differentiation strategy is a type of:
A)corporate strategy.
B)defender strategy.
C)emergent strategy.
D)business unit strategy.
Answer: D
Q4) People who work in an organization are called ________. Answer: human resources (HR)
3
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Chapter 2: Managing Work Flows and Conducting Job Analysis
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Sample Questions
Q1) The ________ of a job analysis lists worker characteristics (KSAs)needed to perform the job successfully.
A)job summary
B)job duties and requirements section
C)job requirements section
D)job specifications section
Answer: D
Q2) Refer to Additional Case 2.1. The CEO most likely read a book that referred to the motivation theory of:
A)Frederick Herzberg
B)Richard Hackman
C)Edwin Locke
D)Henry Mintzberg
Answer: A
Q3) A system used to collect, record, store, analyze, and retrieve data concerning an organization's human resources is referred to as a(n)________.
Answer: human resource information system (HRIS)
Q4) ________ is that which energizes, directs, and sustains human behavior.
Answer: Motivation
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Chapter 3: Understanding Equal Opportunity and the Legal Environment
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Sample Questions
Q1) An employer can defend an employment practice that might otherwise be discriminatory if the employer:
A)employs fewer than 100 employees.
B)can demonstrate that at least four-fifths of employees are from protected classes.
C)is foreign held and only the plant is in the United States.
D)can demonstrate the job-relatedness of the criteria governing the job.
Answer: D
Q2) Job duties that each person in a certain position must do or must be able to do to be an effective employee are referred to as ________.
Answer: essential functions
Q3) An important tool for proving a prima facie case of adverse impact is the four-fifths rule.
A)True
B)False
Answer: True
Q4) The law that requires the same pay for men and women who do the same job in the same organization is called the ________.
Answer: Equal Pay Act (1963)
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Chapter 4: Managing Diversity
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Sample Questions
Q1) Improving diversity management is an important challenge for companies. Explain at least five strategies for improving the management of diversity.
Q2) Colgate's rise to the top spot in the oral care market is primarily considered a result of:
A)product development teams focusing on aging populations.
B)female managers rising to executive positions.
C)creating minority apprenticeship programs.
D)implementing diversity training.
Q3) Inclusiveness training is a term used by firms hoping to unify employees rather than divide them by their group membership.
A)True
B)False
Q4) The best diversity management strategy for helping women balance careers and children is:
A)providing the help of mentors.
B)accommodating family needs.
C)establishing diversity training.
D)developing support groups.
Q5) What are some of the problems faced by disabled employees?
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Chapter 5: Recruiting and Selecting Employees
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Sample Questions
Q1) You are part of a team selecting employees at Helping Hands, Inc. All applicants will take a cognitive test and participate in a structured interview. The selection process would most likely be more efficient if the team:
A)oriented the applicants with potential co-workers.
B)established a cut score for the cognitive test.
C)expanded the structured interview.
D)recruited nontraditional laborers.
Q2) ________ is how many workers the organization will need in the future.
Q3) It is generally held in the U.S. that graphology is:
A)an invalid predictor of job performance.
B)an unreliable but valid predictor of job performance.
C)a valid selection tool when combined with psychological testing.
D)associated with creating disparate impact among minority groups.
Q4) If labor demand equals labor supply, HR needs can best be met by:
A)retraining long-term employees.
B)transferring employees internally.
C)reducing employee work hours.
D)paying overtime to employees.
Q5) A(n)________ is a set of simulated tasks or exercises that candidates are asked to perform.
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Chapter 6: Managing Employee Separations, Downsizing, and Outplacement
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Sample Questions
Q1) What is the primary reason for holding exit interviews?
A)Providing counseling to departing employees
B)Assisting departing employees with job-search skills
C)Determining the reason for the employee's departure
D)Allowing the employee's co-workers to provide feedback
Q2) Resignations and retirements are examples of:
A)essential downsizing measures.
B)involuntary separations.
C)voluntary separations.
D)discharges.
Q3) The process of reorganizing a company's employees to improve their efficiency is referred to as ________.
Q4) Hernando is working with management to calculate the costs of employee turnover. What issues or costs should Hernando raise to management?
Q5) Which term refers to reconfiguring one job into two part-time jobs?
A)Job sharing
B)Job enlargement
C)Rightsizing
D)Bumping
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Chapter 7: Appraising and Managing Performance
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Sample Questions
Q1) The legal requirements that any performance appraisal system must meet are set forth in:
A)Executive Order 110267.
B)the Civil Rights Act of 1991.
C)an addendum to the Americans with Disabilities Act.
D)Title VII of the Civil Rights Act of 1964.
Q2) Which of the following is used in frame-of-reference training?
A)Role playing of employee behaviors
B)Fictitious examples of worker performance
C)Actual examples of incorrect performance ratings
D)Previous performance appraisals conducted by managers
Q3) The choice of which appraisal tool to use should be based on the purpose of the appraisal.
A)True
B)False
Q4) Trait ratings evaluate worker characteristics that tend to be consistent and enduring. Consequently, like absolute systems, they eliminate all ambiguity from appraisals.
A)True
B)False
Page 9
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Chapter 8: Training the Workforce
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Sample Questions
Q1) Which of the following would most likely help employees know how to apply company policies to their on-the-job behavior?
A)Crisis training
B)Ethics training
C)Diversity training
D)Skills training
Q2) Refer to Additional Case 8.4. The literacy training that RightChoice provides its employees is focused on:
A)job skills literacy.
B)reading comprehension.
C)management skills.
D)functional literacy.
Q3) The process of providing employees with specific skills or helping them correct deficiencies in their performance is referred to as ________.
Q4) Training is effective only:
A)when it is focused on areas that are controllable by employees.
B)when it is more costly than the problem itself.
C)during times of economic downturn.
D)when company morale is high.
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Chapter 9: Developing Careers
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Sample Questions
Q1) Refer to Additional Case 9.1. Rudy's comments most likely suggest that he:
A)is confused between the concepts of training and development.
B)realizes the importance of meeting employee career demands.
C)hopes to retain the most competent employees for many years.
D)dislikes the idea of linking career development with performance appraisals.
Q2) The use of performance appraisals in career development gives employees and the organization important insights into employees':
A)underlying skills.
B)interests and attitudes.
C)strengths and weaknesses.
D)future advancement potential.
Q3) Ken and Vicki are a dual-career couple. Ken has received an overseas assignment, but Vicki is concerned that she will be unable to obtain employment authorization. How does the text suggest handling such issues?
A)Encouraging Vicki to telecommute
B)Helping Vicki obtain a temporary resident visa
C)Paying for Ken and Vicki to visit each other monthly
D)Offering Ken another position from the firm's main office
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Chapter 10: Managing Compensation
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Sample Questions
Q1) A company designing a compensation plan needs to make several decisions. Explain a company's pay options in terms of: fixed versus variable pay, performance versus membership, and individual versus job-based system.
Q2) The first step in achieving pay equity for job-based compensation plans is conducting a job analysis.
A)True
B)False
Q3) On average, ________ of a U.S. employee's pay is variable.
A)5%
B)10%
C)15%
D)20%
Q4) The practice of replacing narrowly defined job descriptions with broader categories or related jobs is referred to as ________.
Q5) As an employee's base pay increases, it is likely that the percentage of variable pay that he or she receives will decrease.
A)True B)False
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Chapter 11: Rewarding Performance
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Sample Questions
Q1) An ESOP-based incentive compensation plan:
A)is based entirely on productivity and quality gains.
B)resembles an Improshare plan that distributes corporate savings to workers.
C)is based on the entire company's performance and rewards employees with stock.
D)combines the best features of an individual-based plan and a team-based incentive plan.
Q2) Team-based pay plans are the most widely-used pay-for-performance plans in industry.
A)True
B)False
Q3) A one-time reward usually given in the form of a tangible prize is called a(n)________.
Q4) Which of the following is an advantage of individual-based pay-for-performance plans?
A)Quality goals and production goals are accomplished.
B)Rewarded performance is likely to be repeated.
C)Flexibility is enhanced among supervisors.
D)Equity is relatively easy to achieve.
Q5) A(n)________ is a financial incentive that is given on a one-time basis and does not raise the employee's base pay permanently.
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Chapter 12: Designing and Administering Benefits
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Sample Questions
Q1) What is ERISA? What is the difference between a defined benefits plan and a defined contribution plan?
Q2) Which of the following is a characteristic of most cash balance plans?
A)Cannot be converted from traditional pension plans
B)Ineffective at retaining younger employees
C)Higher retirement income than traditional pension plans
D)Time-consuming recordkeeping required
Q3) All of the following are legally required benefits EXCEPT:
A)paid time off.
B)Social Security.
C)workers' compensation.
D)unemployment insurance.
Q4) HR can most likely help employers control health-care costs by:
A)shifting their companies into traditional insurance programs.
B)forming a self-funding arrangement for health insurance.
C)requiring that employees use only HMO plans.
D)offering low deductible health plans.
Q5) ________ is a guarantee that accrued retirement benefits will be given to retirement plan participants when they retire or leave the employer.
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Chapter 13: Developing Employee Relations
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Sample Questions
Q1) Triple bottom-line reports inform both stakeholders and shareholders about a firm's social, environmental, and financial performance goals.
A)True
B)False
Q2) Effective management of telecommuters involves requiring telecommuters to attend office meetings regularly.
A)True
B)False
Q3) For a company to have good employee relations, it should most likely:
A)choose an above-the-market compensation strategy.
B)practice empowerment in conjunction with TQM.
C)treat all employees fairly and consistently.
D)maximize stockholder wealth.
Q4) EAPs cost companies about ________ per employee per year.
A)$40-50
B)$30-40
C)$20-30
D)$10-20
Q5) ________ is the practice of favoring relatives over others in the workplace.
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Chapter 14: Respecting Employee Rights and Managing Discipline
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Sample Questions
Q1) The Privacy Act of 1974:
A)protects all employees' electronic communication as private communication.
B)permits employers to review any business-related electronic communications.
C)prohibits government investigation into social networking sites.
D)permits federal employees to review their personnel files.
Q2) Over the last 30 years, employee rights have narrowed as federal and state governments enact more laws that favor employers.
A)True
B)False
Q3) Odette is talking with one of her employees about his inappropriate behavior on the job. She explains the negative consequences the employee faces unless he changes his behavior. Odette is most likely involved in:
A)an implied contract.
B)employee discipline.
C)due process.
D)whistleblowing.
Q4) The ________ is a model of disciplinary action-discipline should be immediate, provide ample warning, and be consistently applied to all.
Q5) A right protected by specific laws is referred to as a(n)________.
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Chapter 15: Working With Organized Labor
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Sample Questions
Q1) The ________ is a law designed to regulate labor relations in the transportation industry.
Q2) Which country has the highest per capita union representation?
A)Great Britain
B)Denmark
C)Sweden
D)Italy
Q3) Three key laws - the Wagner Act, the Taft-Hartley Act, and the Landrum-Griffin Actgovern labor-management practices in union settings. Describe the major points of each act.
Q4) Refer to Additional Case 15.3. Cole's offer of stock for wage concessions is an example of what type of bargaining topic?
A)Permissive
B)Illegal
C)Integrative
D)Mandatory
Q5) Generally speaking, unions prefer employers who offer defined contribution benefit plans.
A)True
B)False
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Chapter 16: Managing Workplace Safety and Health
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Sample Questions
Q1) Which of the following is a true statement about workers' compensation?
A)Workers' compensation laws are federally mandated and enforced by OSHA.
B)Non-union firms are not required to carry workers' compensation insurance.
C)Workers' compensation is not mandatory in all U.S. states.
D)Most states had workers' compensation programs by 1911.
Q2) When James was fired by Robertson, Inc., he retaliated by infecting the computer system with a serious virus. James has committed:
A)domestic violence.
B)harassment.
C)cyber theft.
D)sabotage.
Q3) OSHA offers a free consultation service to help businesses identify workplace hazards and improve safety management.
A)True
B)False
Q4) In 2012, 1,080 homicides happened on the job.
A)True
B)False
Q5) What roles do OSHA and the ADA play on AIDS/HIV in the workplace?
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Chapter 17: International HRM Challenge
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Sample Questions
Q1) Electra, Inc. is a company in an advanced stage of internationalization. It has little allegiance to its country of origin, decentralized operations, relatively independent business units, and weak ties to any given country. This company is most likely in stage ________ of international involvement.
A)2
B)3
C)4
D)5
Q2) Perez, a citizen and resident of Mexico, works in an international subsidiary of a U.S. company. Perez:
A)is not considered an employee of the company, as he does not have U.S. citizenship. B)may apply for U.S. citizenship after three years of working for the company.
C)is protected under U.S. employment law.
D)is not protected under U.S. employment law.
Q3) The ________ is an approach to managing international operations in which nationality is downplayed and the firm actively searches on a worldwide or regional basis for the best people to fill key positions.
Q4) A(n)________ is a citizen of one country living and working in another country.
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