Human Capital Management
Final Exam
Course Introduction
Human Capital Management explores the strategies and practices organizations use to effectively recruit, develop, motivate, and retain employees. This course examines the critical role human capital plays in achieving organizational objectives, covering topics such as talent acquisition, workforce planning, employee training and development, performance management, compensation, and legal considerations in human resource management. By integrating theory with real-world applications, students gain insights into aligning human resource practices with business strategy to drive growth, innovation, and sustainable competitive advantage.
Recommended Textbook Fundamentals of Human Resource Management 4th Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Flashcards
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Sample Questions
Q1) According to experts,recent economic conditions have challenged organizations with ________.
A)attaining adequate cash and credit
B)recruiting within a growing labor force
C)getting the best efforts from their employees
D)creating efficient manufacturing facilities
Answer: C
Q2) Which of the following best explains why HR management is important to all managers?
A)Economic challenges facing the world call for advanced cost-cutting and streamlining.
B)Investing in human capital enables managers to achieve positive results for the firm.
C)An enthusiastic labor force is likely to provide financial support to local unions.
D)Technological changes and global competition require clear organization charts.
Answer: B
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Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) T & N Enterprises wants to minimize sexual harassment claims.All of the following are ways that the firm can minimize its liability in sexual harassment claims EXCEPT by
A)training employees in sexual harassment policies
B)instituting a sexual harassment reporting process
C)investigating sexual harassment charges promptly
D)informing all employees about sexual harassment complaints
Answer: D
Q2) Which of the following will be the most likely result of the ADA Amendments Act of 2008?
A)Employees will find it easier to prove that their disabilities are limiting.
B)The number of major life activities considered disabilities will be narrowed.
C)Employers will be required to make fewer accommodations for workers with disabilities.
D)Employers will be required to hire a specific percentage of disabled workers to be in compliance.
Answer: A
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Chapter 3: Human Resource Strategy and Analysis
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Sample Questions
Q1) The ________ of the California Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.
A)mission statement
B)strategic plan
C)code of ethics
D)vision statement
Answer: A
Q2) Which of the following summarizes a company's main tasks at the present time?
A)mission statement
B)strategic plan
C)code of ethics
D)vision statement
Answer: A
Q3) The first step in the strategic management process involves defining the current business and mission.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Job Analysis and Talent Management
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Sample Questions
Q1) What is business process reengineering? What are the steps involved in business process reengineering? How can firms benefit from business process reengineering?
Q2) Which section of a job description usually includes the major functions or activities of the job?
A)job specification
B)job analysis
C)job summary
D)job identification
Q3) Job analysis is most important because managers use it to ________.
A)apply talent management
B)support all HRM activities
C)comply with ADA requirements
D)provide employment data to the government
Q4) Competency profiles focus on the knowledge,skills,and behavior of a worker rather than the tasks associated with a particular job.
A)True
B)False
Q5) What is a task statement? Why are task statements becoming increasingly popular?
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) An applicant tracking system allows an HR manager to ________.
A)develop training programs for new hires
B)identify the best recruitment sources
C)conduct online appraisals
D)post new positions
Q2) Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?
A)employee referral campaigns
B)college recruiting
C)headhunters
D)walk-ins
Q3) Which term refers to finding and/or attracting applicants for the employer's open positions?
A)employee recruiting
B)applicant tracking
C)employee selection
D)job development
Q4) Workforce planning should result in a workforce action plan.What should be included in a workforce action plan?
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Chapter 6: Selecting Employees
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Sample Questions
Q1) Dr.Ross is interviewing for a position as Assistant Professor of Biology.His interview is conducted by a team of faculty members who interview him simultaneously and then combine their ratings into one score.This is an example of a ________ interview.
A)serial
B)panel
C)sequential
D)mass
Q2) Which of the following shows the degree to which using a selection measure improves the quality of individuals selected for a job?
A)utility analysis
B)validity score
C)reliability coefficient
D)internal HR audit
Q3) Discuss the two basic types of interviews: structured and unstructured.Which one do you think is better? Why?
Q4) What are some of the problems and issues associated with drug testing employees and job applicants? What is your opinion on workplace drug testing?
Q5) Explain the five steps in the validation process.
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Chapter 7: Training and Developing Employees
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Sample Questions
Q1) For training to be successful and effective,a trainee must have ________.
A)experience
B)motivation
C)management skills
D)technical expertise
Q2) Apprenticeship training is a step-by-step,self-learning method which uses a textbook,computer,or the Internet.
A)True
B)False
Q3) Tyrone,an HR manager,is conducting a task analysis.Tyrone is most likely
A)monitoring the training needs of current employees
B)evaluating the effectiveness of training programs
C)assessing the training needs of new hires
D)planning for future training needs
Q4) Lifelong learning programs focus primarily on helping employees acquire post-graduate degrees in highly technical fields of study.
A)True
B)False
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Chapter 8: Performance and Talent Management
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Sample Questions
Q1) Suppose you have five employees to rate.You make a chart of all possible pairs of employees for each trait being evaluated.Then,you indicate the better employee of the pair for each pair.Finally,you add up the number of positives for each employee.In this case,you have used the ________ method of performance appraisal.
A)graphic ranking scale
B)alternation ranking
C)paired comparison
D)forced distribution
Q2) Which performance appraisal technique lists traits and a range of performance for each?
A)alternation ranking
B)graphic rating scale
C)paired comparison
D)constant sum rating scale
Q3) What is the forced distribution method? What potential problems are associated with the forced distribution method?
Q4) What are the main steps in the performance appraisal process? What advice would you give to a supervisor who was about to conduct an appraisal interview?
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Chapter 9: Managing Careers
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Sample Questions
Q1) According to research,which of the following statements about women in the workforce is most likely true?
A)Overseas assignments are offered to more women than men.
B)Women typically receive lower overall performance ratings than men.
C)Women have more difficulty getting developmental assignments than men do.
D)Fast-track programs are more available to women than men because of EEO laws.
Q2) Research indicates that traditional mentoring is more effective for women than for men.
A)True
B)False
Q3) Which of the following is the LEAST relevant question to ask when establishing an organization-wide promotion process?
A)How should competence be measured?
B)How much time should the process take?
C)Should the process be a formal or informal one?
D)Should promotion be based on seniority or competence?
Q4) Why is traditional mentoring often less effective for women than men? How are some firms addressing this problem?
Q5) Discuss how and why careers today are different from those in the past.
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) What is a total rewards pay program? What components might be included in a total rewards plan?
Q2) What federal laws stipulate how employers compensate employees? How does an employer determine the monetary value of a job?
Q3) According to the Fair Labor Standards Act,if a worker covered by the act works more than 40 hours,he or she will receive overtime pay at a rate of ________ of normal pay for any hours worked over 40 in a workweek.
A)50%
B)100%
C)125%
D)150%
Q4) The ________ gave employees the right to organize,bargain collectively,and engage in concerted activities for the purpose of collective bargaining.
A)Fair Labor Standards Act
B)Civil Rights Act
C)Employer Retirement Income Security Act
D)National Labor Relations Act
Q5) Discuss the fundamental components and uses of competency-based pay systems.
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) Tanner's employer puts a predetermined portion of profits into a trust account for Tanner's retirement.Which of the following is most likely the type of profit-sharing plan used by Tanner's employer?
A)Jefferson incentive system
B)deferred profit-sharing plan
C)gainsharing plan
D)cash plan
Q2) Enterprise incentive management software is used by managers to ________.
A)motivate employees to meet and exceed departmental goals
B)quantify correlations between pay and performance
C)select and develop mission-critical employees
D)monitor training and development needs
Q3) Which of the following is the most commonly used tool for motivating employees?
A)merchandise incentives
B)recognition programs
C)special events
D)variable pay
Q4) What is a stock option? What are some of the problems associated with rewarding managers with stock options?
Q5) What are the advantages of employee stock ownership plans?
Page 13
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Chapter 12: Maintaining Positive Employee Relations
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Sample Questions
Q1) Which of the following is a true statement regarding ethical behavior in the workplace?
A)Discussions in the workplace about ethics lead to more ethically problematic behavior.
B)Significantly challenging goals that are pursued blindly may increase unethical behavior.
C)Punishing unethical behavior leads to problems with employee morale.
D)Joining an organization does not alter people's moral compasses.
Q2) According to employee surveys,fair treatment in the workplace is exemplified by managers who ________.
A)treat employees respectfully
B)give employees challenging tasks
C)assign employees mentors or coaches
D)encourage employees to make career plans
Q3) What is the most likely reason for more firms providing ethics training to employees?
A)Universities do not require all graduate students to enroll in ethics courses.
B)Federal laws encourage firms to comply with ethics training guidelines.
C)Employees seeking professional certification are tested on ethics.
D)State laws require businesses to have written codes of conduct.
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Page 14
Chapter 13: Labor Relations and Collective Bargaining
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Sample Questions
Q1) All of the following are examples of permissible bargaining items EXCEPT ________.
A)indemnity bonds
B)use of union label
C)employee drug testing
D)strikebreaker employment
Q2) What is the meaning of union security and what are the five types of union security possible? Explain each type.
Q3) In which human resource activity does a typical labor agreement NOT give the union a role?
A)recruitment
B)selection
C)dismissal
D)appraisals
Q4) Arbitration means ending an impasse by ________.
A)assisting the principals in reaching an agreement
B)studying the issue in a dispute and suggesting a settlement
C)making a public recommendation to a committee
D)giving a third-party the power to determine and dictate the settlement terms
Q5) In a brief essay,discuss why unions are declining in popularity.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) According to OSHA,employers must report occupational injuries that result in any of the following EXCEPT ________.
A)first aid treatment
B)restriction of motion
C)loss of consciousness
D)transfer to another job
Q2) William,a manager at a computer firm,noticed that one of the technicians in his group has been showing signs of persistent sadness,reduced appetite,and poor concentration.Such symptoms are most likely an indication that the technician is experiencing ________.
A)occupational disease
B)depression
C)alcoholism
D)burnout
Q3) Workaholics typically experience no stress at work because they enjoy challenging themselves.
A)True
B)False
Q4) How can screening reduce unsafe acts in the workplace?
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Q5) How can accidents in the workplace be prevented? List and describe five ways.