Human Capital Management Exam Solutions
Course Introduction
Human Capital Management focuses on the strategic approach to the effective acquisition, development, management, and retention of employees within an organization. This course explores key concepts such as talent management, workforce planning, training and development, performance management, succession planning, compensation strategies, employee engagement, and the role of leadership in fostering a positive organizational culture. Emphasis is given to aligning human capital strategies with organizational objectives and leveraging data-driven decision-making to enhance workforce productivity and organizational success.
Recommended Textbook
Managing Human Resources 11th Edition by Susan E. Jackson
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14 Chapters
1053 Verified Questions
1053 Flashcards
Source URL: https://quizplus.com/study-set/1175
Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/23239
Sample Questions
Q1) Discuss the following statement: "Organizations look to the legal institutions to determine if they are acting in the best interest of society."
Answer: Formal laws and regulations establish relatively clear guidelines of how society expects a company to behave, but effective companies respond to more than simply the formal statement of a community's expectations. The most effective companies understand that the enactment of formal laws and regulations often lag behind public opinion by several years. Long before legislation is passed, communities communicate their expectations and attempt to hold organizations accountable for violations of these expectation.
Q2) According to Milton Friedman, if managers hire economically disadvantaged youths they:
A) are simply stealing from the firm's owners
B) are not considering the firm's economic needs and financial well-being
C) are justified in doing so because it's the right thing to do for society
D) will be correct in their actions if the hirings pay off financially for the firm
E) none of the above
Answer: D
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Chapter 2: Understanding the External and Organizational Environments
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) What has been the effect of open markets and globalization on U.S. domestic business markets?
Answer: An open market means that U.S. domestic firms face fierce competition in the United States from foreign firms. The intense pressure from foreign competitors threatens to put some domestic producers out of business.
Q2) Globalization always results in improvements for all workers.
A)True
B)False
Answer: False
Q3) Why do U.S. companies actively recruit and hire so many foreign employees?
Answer: There is a lack of skilled labor in the U.S.
Q4) What are maquiladoras? What impact have they had on the economic landscape?
Answer: Maquiladoras are U.S.-owned manufacturing plants on the Mexican side of the U.S.-Mexico border. This has moved low-skill, low-wage jobs from the U.S. to Mexico. They have increased unemployment levels in the U.S. border towns and have caused average wages on both sides of the border to rise.
Q5) List the three members of the HR triad.
Answer: Line managers, HR professionals, and all other employees
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Chapter 3: Ensuring Fair Treatment and Legal Compliance
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Treating employees fairly is good for employers.
A)True
B)False
Answer: True
Q2) _____________ is the most popular form of alternative dispute resolution (ADR).
A) Mediation
B) Administrative settlement
C) Executive order
D) Arbitration
E) Statutory governance
Answer: A
Q3) Which government agency administers the Equal Pay Act?
Answer: The Equal Employment Opportunity Commission
Q4) Title VII of the Civil Rights Act applies only to businesses with 10 or more employees.
A)True
B)False
Answer: False
Q5) What is common law?
Answer: Rules made by judges as they resolve disputes between parties
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Chapter 4: HR Planning for Alignment and Change
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) What is the first phase in HR planning for strategic change?
Q2) Differentiate between radical organizational change and incremental organizational change.
Q3) Which of the following statements about the resistance to change is true?
A) If done correctly, organizational change will not be resisted.
B) There are only two barriers to change, fear and misunderstanding.
C) Cynicism can be avoided by implementing change frequently.
D) Fear of change usually stems from concerns about excessively heavy work loads.
E) None of the above statements about the resistance to change is true.
Q4) _____________ refers to the activities associated with scanning and assessing the environment; specifying the objectives to be achieved by HR activities, along with the measures to be used to assess the achievement of those objectives; and developing specific plans for HR policies and practices along with timetables for implementing the plans.
A) human resource replacement
B) job analysis
C) human resource implementation
D) human resource assessment
E) human resource planning
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Chapter 5: Using Job Analysis and Competency Modeling
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) The objective of human factors approach to job analysis is to:
A) speed up the way workers do their jobs
B) minimize amount of stress and fatigue experienced on the job
C) reduce the amount of break time required
D) enable employers to hire younger workers
E) All of the above
Q2) Lian is a line manager who supervises four assembly workers and several others in her department. Which of the following statements is true of Lian?
A) Lian would not be considered a SME because she does not have direct information about the duties associated with the assembly worker job.
B) Lian has difficulty explaining the tasks performed by the assembly workers because she does not currently do that job herself.
C) Lian has supervised so many assembly workers that her perspective on the assembly worker job has become confused and undefined.
D) Lian should not be asked to evaluate what tasks should or could be involved in the assembly worker job if it is redesigned.
E) Lian cannot be helpful in writing a job description for an assembly worker.
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Page 7
Chapter 6: Recruiting and Retaining Qualified Employees
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Gwen is a recruiter for a waste management company. She is trying to hire a water purification expert. What should she tell the expert about the job and the company?
A) Gwen should only show the applicant the positive aspects of the job.
B) Gwen should portray the future of the company as bright even if the company fears a hostile takeover.
C) Gwen should not mention the amount of stress that is a daily part of the job that the expert is applying for.
D) Gwen should provide the applicant with a realistic job preview.
E) Gwen should change the subject every time the applicant brings up a potentially troublesome question.
Q2) Which of the following recruiting practices may create a glass ceiling?
A) reliance on employee referrals
B) use of executive search firms that are unaware of affirmative action obligations
C) job postings for only lower-level positions
D) reliance on word-of-mouth referrals
E) all of the above
Q3) What is a federal contractor?
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Chapter 7: Selecting Employees to Fit the Job and the Organization
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) What complexities might a expatriate manager for a multinational firm face in accomplishing the daily activities of an overseas job?
Q2) An organization accused of illegal discrimination may be able to successfully defend its employment practices by showing that the demonstrated discrimination is legally justified by:
A) job relatedness
B) a bona fide occupational qualification
C) a bona fide seniority system
D) a business necessity
E) all of the above
Q3) Content validation would be most appropriate for evaluating predictors of future job behaviors for
A) any top management position
B) all positions that have multiple quantifiable features
C) a newly created position
D) contingency workers with long-time relationships with the organization
E) any lower-level or midlevel management position
Q4) What are the most common types of written tests used to measure?
Q5) Why do some businesses use a panel interview for selecting new employees?
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Chapter 8: Training and Developing a Competitive Workforce
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Discuss the advantages and disadvantages associated with using coworkers as trainers.
Q2) Recent Supreme Court rulings have established that an employer may not be held liable for discriminatory behavior by its employees if it can show that (a) it acted reasonably to prevent the behavior, and (b) the victim acted unreasonably by not using the company's available procedures for preventing harm. Which of the following principles will not help a firm meet court guidelines?
A) Require non-discrimination training as a condition of employment
B) Keep records of all training, and have employees sign a document that they completed the training
C) Inform employees of their rights, duties and responsibilities regarding non discriminatory behavior.
D) Give supervisors additional training covering their added responsibilities
E) All of these will help a firm comply.
Q3) Disney begins the socialization process during recruitment as a way to discourage applicants who may not fit the corporate culture.
A)True
B)False
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Chapter 9: Conducting Performance Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Performance management is an informal, unstructured process used to measure, evaluate and influence an employee's job related attributes, behaviors, and performance results.
A)True
B)False
Q2) Which of the following is an example of an organizational citizenship behavior?
A) Sherman stayed late one night to help a co-worker finish preparing a video presentation for the company's stockholders.
B) Robin's co-workers gladly gave up a Saturday of their time to help the organization's program to clean up a city park.
C) Tyler volunteered to help with the company's booth at the trade show even though that was not part of her job.
D) The marketing manager cooperated with workers in other departments to develop a mentoring program.
E) All of the above are examples of organizational citizenship behaviors.
Q3) Describe the attributes that goals should have in an MBO system.
Q4) What are the primary criteria for performance appraisals with a results-based format?
Q5) List the sources of performance data for a retail store manager.
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Chapter 10: Developing an Approach to Total Compensation
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Factors that contribute to perceptions of pay unfairness include all EXCEPT:
A) low pay
B) pay secrecy
C) executive compensation practices
D) internal exchange values
E) none of these
Q2) Which of the following statements is not true of the job classification method?
A) It requires accurate job descriptions.
B) Several jobs can be collected under one pay grade.
C) Classification standards reflect mainly employee competencies.
D) Classification systems can be used in both small and large firms.
E) All of the above are true.
Q3) What are benchmark jobs and how are they used for placing a specific job into a pay grade?
Q4) An organization's strategic objectives often have important implications for the design and implementation of its compensation system.
A)True
B)False
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Q5) Comment on the following statement: "Job evaluation and job analysis are actually synonyms?"
Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/23249
Sample Questions
Q1) Under a merit pay system with a small merit pool, it is likely that _____ will be dissatisfied with their raises.
A) poor performers
B) average performers
C) high performers
D) new employees making the entry level rate
E) employees being paid at market rate
Q2) Carmen is in the first quartile (bottom) of the pay range and she has displayed superior performance this year. Hugo is in the fourth quartile (top) of the pay range and he has also displayed superior performance this year. In terms of percentage of pay:
A) Carmen will receive a higher raise than Hugo
B) Hugo and Carmen will receive equal raises
C) Hugo will receive a higher raise than Carmen
D) Carmen will receive the same raise as Hugo, but she will be promoted to the second quartile.
E) None of the above are correct.
Q3) What criticism can be leveled against merit pay?
Q4) What three factors have reduced the use of stock options as incentives?
Q5) How is the base pay set when merit pay plans are used?
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Chapter 12: Providing Benefits and Services
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/23250
Sample Questions
Q1) Employee assistance programs (EAPs):
A) are specifically designed to meet the needs of employees with chronic personal problems that hinder their job performance
B) serve as a form of indirect compensation that benefits the individual and the firm
C) often serve employees with drug or alcohol additions
D) can help employees cope with eating disorders, financial problems, smoking cessation, and AIDS
E) are accurately described by all of the above
Q2) Injury or illness that occurs as the result of an on-the-job event usually entitles workers to workers' compensation benefits.
A)True
B)False
Q3) During what historical period did benefits and services to employees become more widespread, and why?
Q4) Voluntary protection programs, such as health insurance, are legally required. A)True B)False
Q5) Why are portable benefits more important these days than previously?
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Chapter 13: Promoting Safety, Health, and Well-Being in the Workplace
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) The Occupational Safety and Health Review Commission (OSHRC) commission reviews appeals made by organizations that received citations from OSHA inspectors for alleged safety and health violation.
A)True
B)False
Q2) Medium-sized organizations have a lower incidence of accidents than small and large organizations.
A)True
B)False
Q3) An employee of Hale Industries has fallen as a result of a water spill. His only injuries were some bruises and a small cut on his hand. Will Hale Industries have to record this accident for OSHA? Briefly explain your answer.
Q4) _________ do not discriminate or retaliate against an employee for using their rights under OSHA.
A) Line managers
B) HR professionals
C) OSHA representatives
D) All of the above
E) None of the above
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Chapter 14: Understanding Unionization and Collective Bargaining
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) In a unionized setting, the union joins the "HR Triad" discussed throughout the text. Which of the following is not one of the union's responsibilities?
A) to maintain traditional work methods
B) to seek improvements in wages for employees
C) to abide by laws and regulations governing legal union activities
D) to offer to work with management to improve company profitability and survival
E) to bargain with line managers and HR professionals
Q2) Most large local unions elect a president and a secretary-treasurer and hire a full-time _____ to handle grievances and negotiate contracts.
A) employee spokesperson
B) union liaison
C) union steward
D) business representative
E) union delegate
Q3) Name two positive results of recent union mergers.
Q4) What determines the level of success of a strike?
Q5) What is the largest umbrella organization for national unions in the United States?
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