Human Capital Management Exam Preparation Guide
Course Introduction
Human Capital Management explores the strategies and practices organizations use to attract, develop, manage, and retain talent in todays dynamic workplace. The course covers key topics such as workforce planning, talent acquisition, employee development, performance management, compensation and benefits, and the impact of technology on human resources. Students will examine how aligning human capital strategies with organizational goals can drive workforce productivity, employee engagement, and long-term business success. Through case studies, discussions, and practical applications, learners will gain the skills necessary to address contemporary challenges in managing people as valuable organizational assets.
Recommended Textbook
Managing Human Resources 17th Edition by Scott Snell
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16 Chapters
1993 Verified Questions
1993 Flashcards
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Page 2
Chapter 1: The Challenge of Human Resources Management
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) The _____ paved the way for the formation of many major trade agreements and institutions.
A)General Agreement on Tariffs and Trade (GATT)
B)International Monetary Fund (IMF)
C)North American Free Trade Agreement (NAFTA)
D)European Union (EU)
Answer: A
Q2) Employees today are less likely to define success in terms of financial gain.
A)True
B)False
Answer: True
Q3) _____ requires an understanding of an organization's customers and economic and financial capabilities to help a firm achieve its strategic direction and adjust it as needed.
A)Change mastery
B)HR mastery
C)Business mastery
D)Personal credibility
Answer: C
Page 3
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Chapter 2: Strategy and Human Resources Planning
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Staffing tables provide data on external labor supply sources.
A)True
B)False
Answer: False
Q2) In unionized firms,layoffs are only based on performance.
A)True
B)False Answer: False
Q3) As companies diversify into new businesses,managers are inevitably faced with a make or _____ decision.
A)buy
B)lease
C)forego
D)substitute
Answer: A
Q4) Internal analysis focuses on culture and conflicts within an organization.
A)True
B)False Answer: False
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Chapter 3: Equal Employment Opportunity and Human Resources Management
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) The Equal Employment Opportunity Commission (EEOC)is responsible for ensuring that covered employers comply with the intent of Title VII of the Civil Rights Act.
A)True
B)False
Answer: True
Q2) Which of the following groups would not fall under the broad definition of protected classes?
A)African Americans
B)Women
C)People above 55 years of age
D)White men
Answer: D
Q3) The Uniform Guidelines on Employee Selection Procedures require validated procedures for selecting and promoting employees but do not apply to dismissal,transfer,or demotion.
A)True
B)False
Answer: False
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Chapter 4: Job Analysis and Job Design
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Job enlargement is the process of adding a greater variety of tasks to a job.
A)True
B)False
Q2) Any effort that makes work more rewarding or satisfying by adding more meaningful tasks to an employee's job is called:
A)job enlargement.
B)job augmentation.
C)job enrichment.
D)job rotation.
Q3) _____ refers to the process of structuring organizations not around jobs but around projects that are constantly changing.
A)Employee engagement
B)Dejobbing
C)Job crafting
D)Ergonomics
Q4) Characteristics of successful teams include commitment to shared goals,open communication,shared leadership,and clear role assignments.
A)True
B)False
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Describe the first two stages of career development,and briefly describe what stages three through five have in common.
Q2) There is a correlation between the accuracy and completeness of an advertisement and an organization's recruitment success.
A)True
B)False
Q3) Labor unions can be a recruiting source for some professional job openings.
A)True
B)False
Q4) Effectiveness of recruiters is often the main reason for applicants to select one organization over another.
A)True
B)False
Q5) Organizations accommodate dual-career couples by offering flexible work schedules.
A)True
B)False
Q6) What can managers do to improve the effectiveness of external recruitment?
Q7) Discuss some of the characteristics of a good mentor.
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Chapter 6: Employee Selection
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) The type of interview that allows the applicant maximum amount of freedom in determining the course of the discussion is the:
A)nondirective interview.
B)depth interview.
C)situational interview.
D)structured interview.
Q2) To protect themselves from hiring potentially bad employees,organizations are encouraged to ask job applicants about past arrests on biographical information blanks.
A)True
B)False
Q3) The Uniform Guidelines recognizes and accepts all of the following approaches to validation EXCEPT:
A)criterion-related validity.
B)content validity.
C)utility validity.
D)construct validity.
Q4) The clinical approach to selection eliminates personal biases and stereotypes.
A)True
B)False
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Chapter 7: Training and Development
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) The basic skills employees need in addition to reading,writing,and computing include speaking,listening,problem solving,working in teams and leading other people.
A)True
B)False
Q2) The appropriate training method for factual materials is: A)lecture.
B)simulation.
C)on-the-job training.
D)apprenticeship.
Q3) Government contractors and subcontractors with contracts that last for _____ or more and are for more than _____ are required by law to have business ethics codes and compliance policies and procedures.
A)30 days; $5 million
B)120 days; $5 million
C)30 days; $10 million
D)120 days; $10 million
Q4) Verbal learners absorb information best through spoken or written words.
A)True B)False
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Chapter 8: Performance Management and the Employee
Appraisal Process
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) The federal government began evaluating employees in 1842.
A)True
B)False
Q2) A person's performance is a function of ability,environment,and motivation.
A)True
B)False
Q3) Internal customers can provide extremely useful feedback for both developmental and administrative purposes.
A)True
B)False
Q4) Explain the different types of performance evaluation meetings and feedback sessions.
Q5) Requiring raters to use a forced distribution reduces the chance of leniency or strictness errors.
A)True
B)False
Q6) Performance evaluations are simply a logical extension of the day-to-day performance management process.
A)True
B)False Page 10
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Chapter 9: Managing Compensation
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149 Verified Questions
149 Flashcards
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Sample
Questions
Q1) _____ is a pay system in which employees are paid according to the number of units they produce.
A)Piecework
B)Hourly work
C)Non-exempt work
D)Exempt work
Q2) Employers refer to the area from which they obtain certain types of workers as the labor market.
A)True
B)False
Q3) Equity theory is also referred to as distributive fairness.
A)True
B)False
Q4) There is reason to believe that pay secrecy can do all of the following EXCEPT:
A)generate distrust in the compensation system.
B)reduce employee motivation.
C)inhibit organizational effectiveness.
D)generate feelings of commitment.
Q5) Briefly discuss the three main laws that protect against employment discrimination.
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Chapter 10: Pay-For-Performance: Incentive Rewards
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) A cash or stock award determined by increase in stock price during any time chosen by the executive in the option period,which does not require executive financing is known as:
A)phantom stock.
B)stock appreciation rights.
C)restricted stock.
D)performance shares.
Q2) Enterprise incentive plans allow all organizational members to participate in the plan's payout.
A)True
B)False
Q3) Research shows that a merit increase in the range of _____ is necessary to serve as a pay motivator.
A)3 to 5 percent
B)7 to 9 percent
C)11 to 13 percent
D)15 to 17 percent
Q4) Perquisites are special nonmonetary benefits given to executive employees. A)True
B)False
Page 13
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Chapter 11: Employee Benefits
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139 Flashcards
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Sample Questions
Q1) Most online benefits systems are adaptable and transfer information with full security.
A)True
B)False
Q2) Mildly ill childcare facilities offer medical supervision in addition to traditional childcare arrangements.
A)True
B)False
Q3) Some firms are penalizing employees for unhealthy habits by charging them higher health care premiums for habits such as smoking.
A)True
B)False
Q4) One of the limitations of the Family and Medical Leave Act is that it only applies to companies that have ____ or more employees during 20 or more calendar workweeks in the current or preceding year.
A)30
B)40
C)50
D)60
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Chapter 12: Promoting Safety and Health
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) ____ is the decrease in functional activity accompanied by symptoms of low spirits,gloominess,and sadness.
A)Alcoholism
B)Tengriism
C)Moral dilemma
D)Depression
Q2) A study by Duke University researchers who examined the records of nearly 12,000 university employees found that obese employees experienced medical costs that were more than _____ times higher than those of non-obese workers
A)two
B)three
C)four
D)five
Q3) No citations are issued in connection with a consultation; however,the consultant's files may be used to trigger an Occupational Safety and Health Administration (OSHA)inspection.
A)True
B)False
Q4) Discuss the four major factors that impact employee stress.
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Chapter 13: Employee Rights and Discipline
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137 Verified Questions
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Sample Questions
Q1) Which of the following provisions grants to an employer the ownership of an idea,invention or process,or work of authorship developed by the employee during the time of employment?
A)Nondisclosure of information agreement
B)Intellectual property agreement
C)Noncompete agreement
D)Nonpiracy agreement
Q2) Most legal experts suggest employers use antipiracy agreements rather than noncompete?agreements.
A)True
B)False
Q3) Because employers cannot predict with certainty the future behavior of employees despite background checking,negligent hiring lawsuits are seen as:
A)a no-win situation for employers.
B)a no-win situation for employees.
C)a Catch-22 situation for employers.
D)a necessary-evil situation for employees.
Q4) Compare and contrast employee rights and the employment-at-will doctrine.
Q5) What are the key components of a good disciplinary model?
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Chapter 14: The Dynamics of Labor Relations
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which act placed the protective power of the federal government firmly behind employee efforts to organize and bargain collectively through representatives of their choice?
A)Norris-LaGuardia
B)Railway Labor
C)Taft-Hartley
D)Wagner
Q2) In a dispute,it is the arbitrator's responsibility is to:
A)ensure each side receives a fair hearing.
B)decide the case without passing judgment.
C)interpret the intent of the labor agreement.
D)get the parties to work together to solve their differences.
Q3) To reenergize the labor movement,some union funds are given to political candidates who specifically pledge support for prolabor legislation.
A)True
B)False
Q4) Briefly discuss some of the aggressive organizing tactics that unions sometimes employ.
Q5) List some typical and some progressive clauses found in a labor agreement.
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Chapter 15: International Human Resources Management
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) The failure of expatriate assignments is most often due to lack of technical and managerial ability.
A)True
B)False
Q2) The _____ system of apprenticeship is one of the best in Europe.
A)British
B)Irish
C)Dutch
D)German
Q3) The first step in selecting individuals for an international assignment is:
A)self-selection.
B)to assess core skills.
C)to assess augmented skills.
D)to create a candidate pool.
Q4) The source of overseas employees that provides the advantages of less cost and greater facility in the language is:
A)host-country nationals.
B)home-country nationals.
C)third-country nationals.
D)expatriates.
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Chapter 16: Creating High-Performance Work Systems
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) High-performance work systems establish ways to increase innovation and efficiency,decrease costs,improve processes,and provide something unique to customers to focus on which of the following criteria?
A)Rare
B)Difficult to imitate
C)Valuable
D)Organized
Q2) A work environment in which collaboration and teamwork are encouraged and status and power differences are diminished is known as:
A)an egalitarian environment.
B)an autocratic environment.
C)a democratic environment.
D)a self-actualization environment.
Q3) HR Scorecards can be used to diagnose:
A)short-term organizational efficiency.
B)long-term organizational efficiency.
C)competitive strategic alignment.
D)horizontal fit and vertical fit.
Q4) What are the fundamental principles of high-performance work systems?
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