Human Capital Management
Exam Materials
Course Introduction
Human Capital Management explores the strategic approach to acquiring, developing, and optimizing an organizations workforce. This course examines key concepts such as talent acquisition, performance management, employee development, compensation, and workforce planning. Students will analyze how aligning human resource strategies with organizational goals enhances productivity, fosters innovation, and secures competitive advantage. Emphasis is placed on effective leadership, the use of technology in HR practices, and contemporary challenges in managing a diverse workforce in a global context.
Recommended Textbook
Managing Human Resources 11th Edition by Susan E. Jackson
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14 Chapters
1053 Verified Questions
1053 Flashcards
Source URL: https://quizplus.com/study-set/1175
Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/23239
Sample Questions
Q1) Which of the following is NOT a part of human resources management activities?
A) Developing organizational strategy
B) Compensating employees
C) Promoting workplace safety and health
D) Understanding unionization and collective bargaining
E) Measuring performance and providing feedback
Answer: A
Q2) List the members of the human resources (HR) triad.
Answer: Line managers, human resource personnel, and employees
Q3) When managers at Saks Fifth Avenue addressed employees' concerns about what the employees needed to do their jobs, they observed that employee engagement and customer engagement:
A) exhibited an inverse relationship
B) failed to maximize long-term shareholder interests
C) adversely affected the economic needs of the organization
D) had a significant positive impact on customer satisfaction and sales
E) affected customer loyalty but did not increase sales
Answer: D
Q4) Who are the primary stakeholders in most companies in the United States?
Answer: Customers, employees, shareholders, and society
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Chapter 2: Understanding the External and Organizational Environments
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which of the following statements about the use of computers at the New Balance athletic shoe factory in Maine is true?
A) Skilled employees are using sophisticated computer technology to produce shoes faster than most overseas competitors are producing shoes using low-tech workers.
B) Production rates are expected to decrease unless New Balance can find enough domestic workers
C) Originally, New Balance used computer technology purely for record keeping.
D) It is easy to predict how computer technology will impact New Balance employees.
E) New Balance will never be able to use expert computer systems because the shoe industry is so labor intensive and low tech.
Answer: A
Q2) What has been the effect of open markets and globalization on U.S. domestic business markets?
Answer: An open market means that U.S. domestic firms face fierce competition in the United States from foreign firms. The intense pressure from foreign competitors threatens to put some domestic producers out of business.
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Chapter 3: Ensuring Fair Treatment and Legal Compliance
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) In a recent downsizing, Bria, an average performer, was informed via email not to report to work the following Monday as her job had been terminated. Bria was aware that the downsizing was to occur and was informed of the process by which layoffs would occur, which she thought was fair. All other performers in her work group who were let go had also been rated "average." Bria
A) is probably feeling she has been treated equitably.
B) probably believes she has been denied procedural justice.
C) probably believes she has been denied distributive justice.
D) probably believes she has been denied interactional justice.
E) b, c, and d are all correct.
Answer: D
Q2) The standard held by the courts for determining sexual harassment is the _____ standard:
A) reasonable man
B) reasonable woman
C) reasonable person
D) same sex
E) common law
Answer: C
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Chapter 4: HR Planning for Alignment and Change
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Once the objectives are clearly specified, HR plans for achieving the objectives can be developed.
A)True
B)False
Q2) What is the first phase in HR planning for strategic change?
Q3) What is succession planning?
Q4) When Ford Motors stopped manufacturing its own steel and began contracting this work out to another company, it engaged in outsourcing.
A)True
B)False
Q5) The last phase in strategic business and HR planning for alignment and change process is ___________.
A) assessing the global and organizational environment
B) reviewing, revising, and refocusing
C) developing plans with measurements and timetables
D) specifying objectives of HR change efforts
E) implementing plans
Q6) What is the best way to ensure that employees will accept organizational planned change?
Page 6
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Chapter 5: Using Job Analysis and Competency Modeling
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Which of the following is NOT an example of a radical change that would impact employees' jobs?
A) a merger with or acquisition of another company
B) the addition of a new product
C) organizational redesign
D) the introduction of new technologies
E) all of these are examples of radical change
Q2) The _____ can be used to insure that an organization's entire system for managing people is internally consistent and appropriate for the organization's context. It is the foundation upon which the HR system is built.
A) job analysis
B) mission statement
C) organizational strategic plan
D) organizational functional objectives
E) organizational chart
Q3) The competency modeling approach is distinguished in that it emphasizes individual characteristics associated with effective performance on a job.
A)True
B)False
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Page 7
Chapter 6: Recruiting and Retaining Qualified Employees
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Questions to be addressed during strategic HR recruitment planning might include all but:
A) How many new hires do we need in the near term and three to five years from now?
B) Are we prepared to pay top dollar, or would we look for people who will be attracted to our company despite the modest compensation we offer?
C) What is our plan for downsizing employees?
D) What competencies do we need from our employees?
E) All of these are valid questions.
Q2) Which of the following statements about contingent employment is true?
A) Rehiring former or laid-off employees as contingent workers is an effective method of recruiting.
B) The growing reliance on contingent employment is often considered a positive trend for employees.
C) The commitment of rehired employees to do the best job possible tends to be very high.
D) Conflict between permanent and temporary workers is seldom a problem.
E) All of the above statements about contingency employment are true.
Q3) What are the two sources for the job applicant pool?
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Chapter 7: Selecting Employees to Fit the Job and the Organization
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Research shows that applicant's reactions to the selection process is positively correlated to retention. Perception of fairness is the most important. Which of the following will not contribute to a perception of fairness from the applicant's point of view?
A) For a person applying for a job as a computer programmer to write computer code in a job simulation
B) Give structured behavioral interviews to supervisory candidates
C) Personal information gathered appeared to be handled confidentially.
D) Feedback about scores is kept secret because it is not desirable for the candidates to feel like they are in competition
E) The organization has earned a reputation as affirmatively hiring minorities. You heard this firsthand from a Hispanic friend who just was hired by them.
Q2) A firm's choice of recruiting methods influences the quality of applicants who apply for jobs.
A)True
B)False
Q3) What is another term for adverse impact?
Q4) What is another name for work simulation?
Page 9
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Chapter 8: Training and Developing a Competitive Workforce
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) What role do an organization's employees play in training and development?
A) The effectiveness of training and development requires the support and cooperation of all employees in the system.
B) All employees are typically involved in designing training systems.
C) Employees should not view training and development activities as opportunities for socialization.
D) Research indicates that employees who have not selected a career path are more likely to participate in training and development opportunities.
E) Only top management should be actively involved in designing and developing training programs.
Q2) A person-needs analysis:
A) is performed before a job-needs analysis
B) focuses on the generic job incumbent, not the current employee
C) identifies gaps between a person's current capabilities and those identified as necessary for a particular job
D) is derived from job analysis and competency modeling
E) is accurately described by all of the above
Q3) What kind of knowledge is built by orientation programs?
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Chapter 9: Conducting Performance Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Performance management is used to do all of the following EXCEPT:
A) to evaluate employees
B) to motivate employees
C) to measure employees' performance
D) to direct employees' behaviors
E) all of the above are uses of performance management
Q2) According to expectancy theory, people tend to choose behaviors that they believe will help them achieve their personal goals and avoid behaviors that they believe will lead to undesirable consequences.
A)True
B)False
Q3) Describe the attributes that goals should have in an MBO system.
Q4) In a focal-point review system, all employees are evaluated at approximately the same time.
A)True B)False
Q5) Discuss neutralization as a means of dealing with an employee whose performance does not improve after repeated warnings and counseling.
Q6) What is another name for contextual performance?
Page 11
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Chapter 10: Developing an Approach to Total Compensation
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) An employee who is being paid below the minimum,
A) is usually green-circled
B) is usually red-circled
C) is blue-circled
D) is black-circled
E) none of the above
Q2) Total compensation can facilitate-or interfere with-achieving many different strategic objectives.
A)True
B)False
Q3) Which of the following work-related activities must be counted when determining whether a person has worked for more than 40 hours?
A) Getting ready to work
B) breaking from work
C) waiting to work
D) all of the above
E) a and b only
Q4) What conditions would led employees to this believe pay inequities existed in their organization?
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Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) To be effective, performance-based systems must do all of the following except:
A) specify and measure performance
B) specify method for linking pay to performance
C) specify level of aggregation for reward distribution
D) gain employee acceptance
E) all of the above are necessary
Q2) To gain employee support for the implementation of a performance-base pay plan, the implementing organization can:
A) make sure the plan is understood, and bonuses are easy to calculate
B) provide methods for employees to lodge an appeal if they feel they were treated unfairly
C) let the employees have a hand in establishing and administering the plan
D) gain the employees' trust and make them believe they have job security
E) do all of the above
Q3) By paying for performance, a company signals that it is interested in employees who want to be paid for good performance.
A)True
B)False
Q4) How is the base pay set when merit pay plans are used?
Page 13
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Chapter 12: Providing Benefits and Services
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Employee assistance programs (EAPs):
A) are specifically designed to meet the needs of employees with chronic personal problems that hinder their job performance
B) serve as a form of indirect compensation that benefits the individual and the firm
C) often serve employees with drug or alcohol additions
D) can help employees cope with eating disorders, financial problems, smoking cessation, and AIDS
E) are accurately described by all of the above
Q2) Charles is one year from retirement when he reads in the newspaper that his employer has been accused of taking the money from the employees' defined benefit retirement plan to finance the reconfiguration of the Houston manufacturing plant. Under which law will his employer be prosecuted?
A) Social Security Act
B) Economic Recovery and Tax Act
C) Federal racketeering law
D) Employee Retirement Income Security Act
E) Economic Growth and Tax Reconciliation Act
Q3) Why do employers provide benefits and services to their employees?
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Chapter 13: Promoting Safety, Health, and Well-Being in the Workplace
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) The Occupational Safety and Health Review Commission (OSHRC) commission reviews appeals made by organizations that received citations from OSHA inspectors for alleged safety and health violation.
A)True
B)False
Q2) An organization with a "macho culture" tends to belittle safety and romanticize danger, thus setting the stage for accidents and injuries.
A)True
B)False
Q3) Which of the following characteristics describe burned-out employees:
A) cynicism
B) depersonalization
C) low sense of accomplishment
D) disengagement
E) all of the above describe burned-out employees
Q4) List three aspects of burnout.
Q5) What is willful dissent?
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Q6) Why are employees of medium-sized organizations more likely to be involved in an accident than employees of either small or large organizations?
Chapter 14: Understanding Unionization and Collective Bargaining
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Name two positive results of recent union mergers.
Q2) When economic conditions threaten the very existence of the unionized organization, _____ bargaining is often used so the organization can survive.
A) intraorganizational
B) distributive
C) integrative
D) continuous
E) concessionary
Q3) Which of the following statements about continuous bargaining as a means of contract negotiation is true?
A) It uses no outside experts because those involved know firsthand the problems that need to be dealt with.
B) It focuses on internal problems rather than external events.
C) It uses an authoritative approach to problem-solving.
D) With continuous bargaining, frequent meetings are held during the life of the contract.
E) All of the above statements about continuous bargaining are true.
Q4) What are the four major approaches to collective bargaining between unions and management?
Page 16
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