Human Capital Management
Chapter Exam Questions
Course Introduction
Human Capital Management focuses on the strategies, practices, and tools organizations use to effectively recruit, develop, motivate, and retain employees. The course explores key concepts such as workforce planning, talent acquisition, performance management, training and development, compensation, and employee engagement. Students will examine the role of human capital in gaining competitive advantage, the impact of technology on HR practices, and the importance of aligning human resources with organizational goals. Real-world case studies and current trends will be used to illustrate how effective human capital management contributes to organizational success and employee satisfaction.
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Managing Human Resources Productivity Quality of Work Life Profits 10th Edition by Wayne Cascio
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Chapter 1: Human Resources in a Globally Competitive
Business Environment
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Q1) List at least three human resource aspects that greatly benefit from vendor HRIS applications (e.g.,benefits enrollment).
Answer: Any three of the following: 1)applicant tracking,2)time and attendance records,3)training and development,4)payroll,5)pension plans,6)employee surveys.
Q2) Theoretically,quality of work life (QWL)involves giving workers the opportunity to make decisions about the design of their jobs and workplaces,and what they need to make products or to deliver services most effectively.What workers want varies by country.Chinese workers value:
A) chances to learn.
B) competitive base pay.
C) challenging work.
D) work/life balance.
Answer: A
Q3) What does QWL stand for?
Answer: Quality of Work Life
Q4) The best way for a company to gain long time prosperity is to downsize.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Workforce Analytics: The Financial Impact of
HRM Activities
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Q1) The _____ component of the LAMP model begins with the assumption that employee turnover is not equally important everywhere.
A) probability
B) analytics
C) process
D) logic
Answer: D
Q2) The ability to develop and share insights around the globe has become an increasingly important element of competitive advantage.
A)True
B)False Answer: True
Q3) At the level of the individual work unit,highly engaged employees cooperate with each other,they devote extra effort to innovation,but they don't adapt effectively to change.
A)True
B)False
Answer: False
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Chapter 3: The Legal Context of Employment Decisions
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Q1) If someone decides to bring suit under Title VII,the first step is to establish a prima facie case of discrimination.
A)True
B)False
Answer: True
Q2) According to the Pregnancy Discrimination Act of 1978,an employer is always required to give pregnant employees special treatment.
A)True
B)False
Answer: False
Q3) What does the Thirteenth Amendment prohibit?
Answer: Slavery and involuntary servitude.
Q4) A bona fide occupational qualification allows:
A) exemption from the Fourteenth Amendment.
B) seniority systems.
C) discrimination to be permissible when a qualification is considered reasonably necessary to the operation of the business or enterprise.
D) random drug testing.
Answer: C
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Chapter 4: Diversity at Work
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Q1) Write a short note on intergenerational conflict.
Q2) Which of the following describes affirmative action rather than diversity?
A) Legally driven
B) Assumes integration
C) Proactive
D) Opportunity focused
Q3) Which demographic group is less likely to be working than any other group under age 65?
A) Minorities
B) Women
C) Persons with disabilities
D) Migrant workers
Q4) Similarities between employees and customers like similar cultures,manner of dress,and language creates more efficient interactions and better business for the firm.
A)True
B)False
Q5) Explain the five key forces that account for the changes for women in the workplace over recent years.
Q6) Give at least three suggestions on how you can handle questions about diversity.
Page 6
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Chapter 5: Planning for People
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Q1) Tactical planning is the set of decisions,processes,and choices that firms make about how to manage their people.
A)True
B)False
Q2) A workforce forecast predicts future people requirements based on an analysis of the future availability of labor and future labor requirements.Each of these are tempered by an analysis of external conditions.
A)True
B)False
Q3) Which method of job analysis uses vignettes comprising brief actual reports that illustrate particularly effective or ineffective worker behaviors?
A) Interview
B) Observation
C) Job performance
D) Critical incidents
Q4) What do the projections of external labor market conditions and estimates of the supply of labor help organizations in both the private and public sector do?
Q5) List at least five common uses of a talent inventory.
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Chapter 6: Recruiting
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Q1) Using traditional methods such as job fairs and newspaper ads enables recruiters,hiring managers,and interviewers to collaborate easily and intuitively in real time to pursue their top candidates.
A)True
B)False
Q2) Originally used in the sports world,signing bonuses are now common among executives,professionals,and middle-level executives.
A)True
B)False
Q3) Dual career families represent what percent of all families.
A) 20
B) 40
C) 75
D) 95
Q4) Recruitment is an important component of the staffing supply chain.
A)True
B)False
Q5) What does a company do if things do not work out with a new employee,but that employee received a signing bonus?
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Chapter 7: Staffing
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Q1) Quantitative evidence of validity is expressed in terms of a(n)_____,which varies in value from -1 to +1.
A) regression line
B) analysis of variance
C) correlation coefficient
D) coefficient of variation
Q2) To control for the risks of faking,one strategy is to warn job applicants in advance that distortions can and will be detected.
A)True
B)False
Q3) During the _____ stage,it is important to select the kinds of managers who can develop stable management systems to preserve the gains achieved during the embryonic stage.
A) mature
B) high-growth
C) aging
D) entrepreneurial
Q4) What processes should be used when checking social networking sites for hiring purposes?
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Chapter 8: Training and On-Boarding
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Q1) _____ focuses on teamwork skills that facilitate information exchange,cooperation,and coordination of job-related behaviors.
A) Cross-training
B) Team-coordination training
C) Demographic analysis
D) Guided team self-correction
Q2) The worst mistake a company can make is to layoff the new employee after orientation.
A)True
B)False
Q3) If training is ill-conceived,poorly planned,or inadequately executed,then it is likely to be ineffective and a waste of precious resources.
A)True
B)False
Q4) The careful matching of company and employee expectations during the first year can result in positive job attitudes and high standards,which then can be reinforced in new and more demanding jobs.
A)True
B)False
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Chapter 9: Performance Management
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Q1) The advantage of using a behavioral checklist is that:
A) it is good for individual feedback and development.
B) the meaning of response categories is generally interpreted similarly by various raters.
C) it focuses directly on job behaviors.
D) it provides a direct link between job analysis and performance appraisal.
Q2) Performance appraisal is an exact,human process.
A)True
B)False
Q3) Ranking methods that compare employees to one another are useful for generating initial rankings for purposes of employment decisions.
A)True
B)False
Q4) List the steps a supervisor should take to help insure effective appraisal interviews (feedback sessions)with subordinates.
Q5) Reliability implies that a performance appraisal system is capable of distinguishing effective from ineffective performers.
A)True
B)False
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Chapter 10: Managing Careers
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Q1) The keys to success in an early retirement program are to identify,before the incentives are offered,exactly which jobs are targeted for attrition and to understand the needs of the employees targeted to leave.
A)True
B)False
Q2) _____ quitters rationally evaluate alternative jobs and are relatively free of strong negative emotions toward their former employers.
A) Comparison
B) Impulsive
C) Preplanned
D) Conditional
Q3) Myths about psychological landmarks of midlife,such as the "empty-nest syndrome," the "midlife crisis," and the menopausal "change of life" have little scientific basis.
A)True
B)False
Q4) List some of the features that characterize boundaryless careers.
Q5) Write a short note on demotions.
Q6) What should a good career path program entail?
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Chapter 11: Pay and Incentive Systems
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Q1) All organizations must make some allowance for the trust gap in their salary programs.
A)True B)False
Q2) Pay compression is the narrowing of the ratios of pay between jobs or pay grades in a firm's pay structure,and is related to the general problem of inflation.
A)True B)False
Q3) Good corporate citizen awards include everything in a work environment that enhances a worker's sense of self-respect and esteem by others.
A)True
B)False
Q4) All of the following are major changes in company philosophies concerning pay EXCEPT:
A) movement toward "salary entitlement" philosophy.
B) increased willingness to control payroll costs.
C) more concern with what the company can afford to pay.
D) implementation of "pay-for-performance" systems.
Q5) What steps must be taken to insure that merit pay plans will be effective?
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Chapter 12: Indirect Compensation: Employee Benefit Plans
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Q1) National survey data now indicate that people are more attached and committed to organizations that offer family-friendly policies because they benefit personally from the policies.
A)True
B)False
Q2) Which of the following allows companies to make medical coverage available at group rates for as long as 18 months after the employee leaves?
A) COBRA
B) HIPAA
C) ERISA
D) ADA
Q3) This type of insurance is usually yearly renewable term insurance and typical coverage is one to two times the employee's annual salary.
A) Common stock
B) Workers' compensation
C) Protected health
D) Group life
Q4) Write a short note on the Consolidated Omnibus Budget Reconciliation Act of 1986.
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Chapter 13: Union Representation and Collective Bargaining
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Q1) After a representation election is held,regardless of the outcome,no further elections can be held in that bargaining unit for one year.
A)True
B)False
Q2) Managers who fail to treat workers with respect,or companies that view workers only as a cost invite collective action by employees to remedy these conditions.
A)True
B)False
Q3) Rebel leaders within the AFL who wanted to organize unskilled workers into industrial unions contributed to the emergence of the:
A) laissez faire philosophy.
B) conspiracy doctrine.
C) Great Depression.
D) Congress of Industrial Organization.
Q4) In recent years,unions have lost power as a result of six interrelated factors.Name three.
Q5) What does labor relations generally mean for employers?
Q6) List and define four types of strikes.
Page 15
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Chapter 14: Procedural Justice and Ethics in Employee Relations
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Q1) Situations that have the potential to result in a breach of acceptable behavior are called:
A) implied promises.
B) conscience struggles.
C) fiduciary duties of loyalty.
D) ethical dilemmas.
Q2) According to _____,discipline should be immediate,consistent,and impersonal.
A) distributive justice
B) the social learning theory
C) the red-hot-stove rule
D) due process
Q3) Employment at Will refers to an employment relationship where only the employer may terminate employment at anytime and for any reason.
A)True
B)False
Q4) WARN refers to:
A) Disciplinary procedures
B) Willful Actions and Retaliation Notification
C) Worker Adjustment and Retraining Notification
D) union representatives
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Chapter 15: Safety, Health, and Employee Assistance Programs
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Q1) Discuss the impact of OSHA.
Q2) The vast majority of people dying from this disease are of working age.
A) Cancer
B) Alzheimers
C) Heart disease
D) HIV/AIDS
Q3) _____ attempt to increase safe behaviors.
A) Engineering controls
B) Management controls
C) Detective controls
D) Directive controls
Q4) What three member board appointed by the president rules on the appropriateness of OSHA's enforcement actions when they are contested by employers,employees,or unions?
Q5) The U.S.Supreme Court ruled that states cannot prosecute company officials under criminal statutes for endangering the health of employees.
A)True
B)False
Q7) List at least two examples of unsafe physical conditions. Page 17
Q6) What is the purpose of the Occupational Safety and Health Act?
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Chapter 16: International Dimensions of Human Resource Management
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Q1) Which of the following Countries scores highest in long-term orientation?
A) The Philippines
B) Pakistan
C) Nigeria
D) China
Q2) Managers who bear responsibility for international operations need to understand the cultural differences inherent in the management systems of countries in which their firms do business.
A)True
B)False
Q3) Which of the following countries scores low on uncertainty avoidance as compared to others?
A) Greece
B) The United States
C) Belgium
D) Japan
Q4) Evidence indicates that the most important time for expatriate training to take place is prior to departure.
A)True
B)False
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