Human Capital Development
Exam Answer Key
Course Introduction
Human Capital Development explores the strategies and practices that organizations use to acquire, develop, and retain talented individuals, focusing on enhancing employee skills, knowledge, and abilities to drive organizational success. The course covers topics such as workforce planning, training and development, talent management, performance appraisal, leadership development, and succession planning. Students will learn how human capital investments contribute to organizational productivity, innovation, and competitiveness, while also examining the ethical and cultural considerations in developing a diverse and effective workforce.
Recommended Textbook
Leadership Theory Application and Skill Development 6th Edition by Lussier and Achua
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12 Chapters
1754 Verified Questions
1754 Flashcards
Source URL: https://quizplus.com/study-set/352
Page 2
Chapter 1: Who Is a Leader and What Skills Do Leaders
Need?
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5824
Sample Questions
Q1) The first step to leadership development is self-awareness of leadership competencies.
A)True
B)False
Answer: True
Q2) Of the three managerial leadership skills,successful top-level managers have a greater need for interpersonal and technical skills than either middle-level or first-level managers.
A)True
B)False
Answer: False
Q3) Is leadership ability universal,or is a good leader in one environment also effective in another? For example,can a leader in one industry (e.g.,a hospital)be successful in another industry (e.g.,a bank)?
Answer: Generally,the answer is yes.Many managers change industries throughout their careers and are effective leaders in more than one industry.
Q4) Should leadership be the manager's job,or should leadership be a shared process?
Answer: Successful leaders share leadership with their followers.
3
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Chapter 2: Leadership Traits and Ethics
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/5825
Sample Questions
Q1) When people use unethical behavior,it is often due to some type of character flaw.
A)True
B)False
Answer: False
Q2) People with strong n Ach want to take responsibility for solving problems and are high risk-takers.
A)True
B)False
Answer: False
Q3) Explain the stakeholder approach to ethics.
Answer: Under the stakeholder approach to ethics,the leader (or follower)creates a win-win situation for relevant parties affected by the decision.If you are proud to tell relevant stakeholders your decision,it is probably ethical.If you are not proud to tell others your decision,or you keep justifying it,the decision may not be ethical.
Q4) McClelland identified power as either good or bad.
A)True
B)False
Answer: False
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Chapter 3: Leadership Behavior and Motivation
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/5826
Sample Questions
Q1) Do you really get what you reinforce? Explain. Answer: Yes, I believe that you do get what you reinforce. When you reinforce a behavior or action, you are essentially rewarding or encouraging it to continue. This can be seen in various aspects of life, such as in parenting, education, and even in the workplace.
For example, if a parent consistently gives in to a child's tantrums by buying them a toy, the child will learn that throwing a tantrum is an effective way to get what they want. In education, if a teacher praises a student for good behavior or academic achievement, the student is more likely to continue that behavior or effort in the future. Similarly, in the workplace, if a manager rewards employees for meeting sales targets, the employees will be motivated to continue putting in effort towards achieving those targets.
Therefore, it is important to be mindful of what behaviors or actions we reinforce, as it ultimately shapes the outcomes and results we see. By reinforcing positive behaviors and actions, we can encourage and promote the desired outcomes, while also discouraging negative behaviors.
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Chapter 4: Contingency Leadership Theories
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5827
Sample Questions
Q1) The normative leadership model is the most complex.Do more variables improve the model?
Q2) The role of the leader is to answer questions and provide encouragement and resources using the facilitate leadership style.
A)True
B)False
Q3) What are the path-goal theory leadership styles?
Q4) Identify your present or past manager.Can the characteristics of followers,task,and/or the organization substitute for this leader? In other words,is his or her leadership necessary? Explain.
Q5) The growing cultural diversity of the workforce and the increasing globalization of the marketplace creates the need for leaders with multicultural backgrounds and experiences.
A)True
B)False
Q6) Path-goal leadership theory is based on motivation theories of goal setting and expectancy theory.
A)True
B)False
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Chapter 5: Influencing: Power, Politics, Networking, and Negotiation
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/5828
Sample Questions
Q1) Negotiation skills can be developed.
A)True
B)False
Q2) Referent power is appropriate for people who have no position power.
A)True
B)False
Q3) All of the following statements are true EXCEPT:
A)Politics is a medium of exchange.
B)A negative connotation often surrounds politics.
C)Politics are inherently neither good nor bad.
D)Organizations can eliminate politics if they choose.
Q4) Give a job example of how networking,reciprocity,or a coalition was used to achieve an organizational objective.
Q5) The process of developing relationships for the purpose of socializing and politicking is:
A)politics.
B)reciprocity.
C)networking.
D)coalition building.
Page 7
Q6) Discuss the differences among legitimate,reward,coercive,and referent power.
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Page 8
Chapter 6: Communication, Coaching, and Conflict Skills
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159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/5829
Sample Questions
Q1) The message-receiving process includes:
A)listening, analyzing, and checking understanding.
B)listening, paraphrasing, and analyzing.
C)listening, analyzing, and following up.
D)listening, analyzing, and giving feedback.
Q2) In written communication,one important tip is set an objective for your communication before you begin writing.
A)True
B)False
Q3) The ____ conflict style user attempts to resolve the conflict by using aggressive behavior to get his or her way.
A)accommodating
B)collaborating
C)negotiating
D)forcing
Q4) When dealing with an ability performance issue,it is necessary to get employees to verbally commit to the change if they seem willing to make it.
A)True
B)False
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Chapter 7: Leader-Member Exchange and Followership
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5830
Sample Questions
Q1) What are some of the benefits of delegating?
Q2) Differences in the level of education and experience can impact the relationship among followers,and between leaders and followers.
A)True
B)False
Q3) During a feedback session,a leader should explain the negative impact of the ineffective behavior and outline suggested remedies the leader prepared before the session started.
A)True
B)False
Q4) Many of my peers depend on me for technical assistance because I am the only one in the department who has been trained to work with this new machine successfully. Identify the specific follower-influencing characteristic in this statement.
A)power position
B)locus of control
C)education and experience
Q5) How do high-quality leader?member exchange relationships influence follower behavior?
Q6) As a leader,how will you motivate the alienated follower?
Page 10
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Chapter 8: Team Leadership and Self-Managed Teams
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/5831
Sample Questions
Q1) In our department,each person is rewarded for what they accomplish as an individual rather than what they contribute to the team effort.
In your opinion,this department is functioning as which of the following?
A)group
B)team
Q2) Which of the following statements regarding groups and teams is TRUE?
A)The leadership style in a group tends to be participative.
B)The leadership style in a team tends to be very hierarchical.
C)Groups focus on individual performance and goals.
D)A team is characterized by a mentality of "what's in it for me."
Q3) Which of the following statements correctly describes a team as opposed to a group?
A)Team performance is ultimately the summation of each team member's individual contribution.
B)Team members have very little accountability for team outcomes.
C)Teams focus on individual abilities.
D)In a team, the whole is greater than the sum of its parts.
Q4) Based on Self-Assessment 8-1,list some things that a team could do to improve its level of teamwork.Use experiences associated with a present or past job.
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Chapter 9: Charismatic and Transformational Leadership
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5832
Sample Questions
Q1) A primary difference between a charismatic and transformational leader is that the former articulates a visions of the future that is better than the present.
A)True
B)False
Q2) Max Weber believed that charismatic leadership is born out of stressful situations.
A)True
B)False
Q3) The charismatic leader is seen as an object of identification by followers who try to emulate his or her behavior.
A)True
B)False
Q4) Transformational leaders are viewed as visionaries while transactional leaders are viewed as task and reward oriented.
A)True
B)False
Q5) Explain the importance of effective communication skills for charismatic and transformational leaders.
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Page 12
Chapter 10: Leadership of Culture, Ethics, and Diversity
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/5833
Sample Questions
Q1) A weak culture is likely to exhibit which of the following?
A)A high degree of fit between strategy and culture.
B)It is a results-oriented culture.
C)The internal environment is highly politicized.
D)High performance.
Q2) Insular thinking is an attribute of a(n)____ culture.
A)low-performance
B)high-performance
C)bureaucratic
D)adaptive
Q3) _________ emphasizes a transparent and high-quality exchange relationship between leaders and followers,allowing for the formation of positive leader-member exchange relationships.
A)Authentic leadership
B)Adaptive leadership
C)Diversity leaders
D)Ethnocentrism leadership
Q4) Describe which of the four types of organizational cultures exist where you work or have worked.Does it lean toward one type or is it a compilation of the four types?
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Chapter 11: Strategic Leadership and Change Management
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/5834
Sample Questions
Q1) A strategic vision is an ambitious view of the current state that everyone in the organization can believe in that is readily attainable.
A)True
B)False
Q2) Think of a business that you would like to start someday,what would be some of your strengths and weaknesses,opportunities and threats,compared to your competitors?
Q3) The link between leadership and strategy is a new concept but quickly becoming accepted.
A)True
B)False
Q4) A ___________ is the set of beliefs,traits,and behavioral norms that management has determined should guide the pursuit of its vision and mission.
A)values statement
B)mission statement
C)strategic vision
D)vision statement
Q5) What is the difference between a strategic vision and a mission statement?
Q6) Discuss the role of strategic leadership in the strategic management process.
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Chapter 12: Crisis Leadership and the Learning Organization
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5835
Sample Questions
Q1) Leaders must be able to communicate quickly and effectively during a crisis. However,they must keep tight,narrow control of communication lines with primary stakeholders when a crisis hits.
A)True
B)False
Q2) In planning for a crisis,the leader has to focus on five integrated tasks. These tasks include all of the following EXCEPT:
A)formulate an overarching vision of crisis management for the organization.
B)coordinate the creation of a crisis management plan.
C)establish strategic goals and program objectives for crisis management.
D)communicate regular updates on the planning process to all employees.
Q3) Developing a bunker mentality is a recommended strategy for senior leaders to use when dealing with a crisis.
A)True
B)False
Q4) What is the difference between a press release and a press kit?
Q5) Describe the importance of effective communication during a crisis.
Q6) How has social media affected the way crises are managed in our society today?
Q7) Describe the role of leadership in creating a learning organization culture.
Page 15
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