Human Behavior in Organizations
Textbook Exam Questions
Course Introduction
Human Behavior in Organizations explores the psychological and social dynamics that influence individual and group behavior within organizational settings. This course examines key concepts such as motivation, communication, group dynamics, decision-making, leadership, power, conflict, and organizational culture. Through the analysis of real-world case studies and theoretical models, students develop a deeper understanding of how human behavior impacts organizational effectiveness, employee satisfaction, and workplace productivity. The course also considers the role of diversity, ethics, and global perspectives in shaping organizational behavior, preparing students to navigate and lead within complex organizational environments.
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Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert B. Denhardt
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14 Chapters
487 Verified Questions
487 Flashcards
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Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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Sample Questions
Q1) Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance. Which of the following levels of analysis is she engaging in??
A) Individual
B) Group
C) Organizational
D) Systems
Answer: A
Q2) Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?
A) Supervision
B) Budgeting
C) Representation
D) External awareness
Answer: D
Q3) Discuss how organizational behavior is defined in the public sector. Does this differ from organizational behavior outside of the public sector? Why or why not?
Answer: varies
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Chapter 2: Knowing and Managing Yourself
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Sample Questions
Q1) Which of the following is NOT a self-imposed barrier to rising to leadership positions?
A) Overemphasis of personal goals
B) Turning competitors into enemies
C) Gaps in training
D) Needing to lead alone
Answer: C
Q2) According to Kohlberg's model of moral development, in which of the following stages of development would cheating on an exam be considered acceptable?
A) Unconventional
B) Preconventional
C) Conventional
D) Postconventional
Answer: B
Q3) Which level of the self is motivated by the welfare of the group?
A) Individual
B) Group
C) Collective
D) Interpersonal
Answer: C
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Page 4
Chapter 3: Fostering Creativity
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Sample Questions
Q1) When people have opportunities to exercise creative problem solving, and have success in doing so, they can experience positive emotions, which can lead to more creativity.
A)True
B)False
Answer: True
Q2) The motivation to be creative within people is influenced by:
A) Social environment
B) Cultural environment
C) Structural environment
D) All of the above
Answer: A
Q3) When creativity is defined as a process, it is a highly complex phenomenon involving multiple phases and stages.
A)True
B)False
Answer: True
Q4) Enumerate and explain key impediments to creativity in an organizational setting, using examples where appropriate.
Answer: varies
Page 5
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Chapter 4: Managing Stress
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Sample Questions
Q1) There are four stages in the General Adaptation Syndrome
A)True
B)False
Q2) Taking time to carefully analyze what the job requirements are and assessing candidates in light of those demands:
A) Increases the stress levels on Human Resources personnel.
B) Reduces the stress levels on Human Resouces personnel by giving them a sense of preparation.
C) Helps to decrease the likelihood of mismatches between people and organizational environments.
D) Should only be exercised in the case of top level employees.
Q3) What is the estimated absenteeism linked to stress related issues?
A) Less than 10%
B) Roughly 50%
C) Roughly 60%
D) More than 70%
Q4) During midlife years, employees may be focused on the search for meaning and ego integrity.
A)True
B)False
Page 6
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Chapter 5: Decision Making
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Sample Questions
Q1) Time is always available for decision making to undergo a calculated process.
A)True
B)False
Q2) Compare and contrast the Organizational Process model and the Governmental Politics model of decision making.
Q3) Compare and contrast programmed decisions and non-programmed decisions.
Q4) In the rational model of decision making, the phases in the decision making are performed:
A) Consciously with justified intuition
B) Deliberately but as part of the unconscious thought process
C) Intuitively with regular conscious feedback mechanism
D) Deliberately and consciously
Q5) The governmental politics model acknowledges that decisions are made:
A) Through a collaborative process
B) Through the executive branch personnel
C) By a single executive
D) As a result of governmental political pressures
Q6) Non-programmed decisions involve difficult problem solving.
A)True
B)False
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Chapter 6: Motivating Self and Others
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Sample Questions
Q1) Motivation is not:
A) Directly observable
B) Always conscious
C) Directly controllable
D) All of the above
Q2) Picoeconomics, is a theory that emphasizes the idea that when people make decisions, they tend to overestimate the value of benefits that will occur in the future.
A)True
B)False
Q3) Millennials (or generation "Ý") are "the most educated, well-traveled, and technologically sophisticated generation." This is a generation that "works to live rather than lives to work"
A)True
B)False
Q4) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
Q5) Compare Theory X and Theory Y and how they affect the modern workforce from Gen-X and Gen-Y.
Q6) Classify the various theories on motivation and provide reasoning for the classification.
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Chapter 7: Leadership in Public Organizations
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Sample Questions
Q1) In the countries which score _________ on power distance, subordinates are more likely to disagree with their leaders and desire a 'consultative style' of management.
A) Low
B) High
C) In the middle
D) None of the above
Q2) Which of the following is NOT an act of the change process?
A) Institutionalizing change
B) Embracing the status quo
C) Recognizing the need for revitalization
D) Creating a new vision
Q3) The situational model of leadership suggests that the effectiveness of a group is contingent on the relationship between the style of leadership and the degree to which the situation enables the leader to exert influence.
A)True
B)False
Q4) Compare and contrast the different styles of leadership. Develop scenarios where each style might be most appropriate.
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Chapter 8: Power and Organizational Politics
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Sample Questions
Q1) Which of the following is a way in which managers create and maintain power?
A) Doing favors for people
B) Building reputations as experts
C) Reinforcing the perceived dependency of others on managers for rewards, assistance, and protection
D) All of the above
Q2) The human relations movement during the 1960s and 1970s challenged the idea that the job of management was to manipulate workers for the benefit of organizations.
A)True
B)False
Q3) Politics involves efforts both to gain power and to limit or balance the power of others.
A)True
B)False
Q4) All social interactions involve a measure of mutual influence and control.
A)True
B)False
Q5) Discuss how the views about power, workers and organizations have changed and evolved over time.
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Chapter 9: Communicating Effectively With Others
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Sample Questions
Q1) Conjunctive statements are not connected and often create a roadblock interfering with effective communication.
A)True
B)False
Q2) Which of the following is a NOT a characteristic of supportive communication?
A) Validating, not demeaning
B) Descriptive, not evaluative
C) General, not specific
D) Conjunctive, not disjunctive
Q3) A helping relationship where one hires a management consultant is known as:
A) Informal
B) Semi-formal
C) Formal
D) None of the above
Q4) People view the world through different lenses shaped by our accumulated perceptions, attitudes, beliefs, and interpretations.
A)True
B)False
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Chapter 10: Working in Groups and Teams
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Sample Questions
Q1) Self-directed teams do not need leaders.
A)True
B)False
Q2) According to Gardenswartz and Rowe, what is the second level for examining the diversity that individuals bring to the organization?
A) Internal dimensions
B) External dimensions
C) Personality
D) Organizational dimensions
Q3) Compare and contrast the different types of teams. Do certain types of teams work better in certain situations? Discuss, providing relevant examples where appropriate.
Q4) Which of the following is NOT an indicator of a good team experience?
A) Members give each other a chance to speak
B) Members are valued for their ideas
C) Members are committed to implementation
D) Members don't have to follow a set agenda
Q5) How do you assess team performance? What are some questions you should use to evaluate team performance? Discuss, providing relevant examples where appropriate.
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Chapter 11: Managing Conflict
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Sample Questions
Q1) Which of the following is a way in which individuals might approach conflict?
A) Competition
B) Collaboration
C) Avoidance
D) All of the above
Q2) The Competition approach to conflict is low on assertiveness and low on cooperation.
A)True
B)False
Q3) Discuss the various sources of conflict. Which are easiest to resolve and which are the most difficult?
Q4) We will most likely adopt a(n) ________ style if we have a low concern for self and high concern for others.
A) Dominating
B) Avoiding
C) Compromising
D) Obliging
Q5) Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.
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Chapter 12: Organizational Change
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Sample Questions
Q1) Artifacts and creations of a culture include:
A) Values of an organization
B) Patterns of behavior that are taken for granted
C) An emphasis on problem solving
D) Day-to-day operating routines
Q2) ________ takes place at the local or street level and involves middle-level and supervisory-level managers.
A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change
Q3) "Conversion to a new system is costly" is an example of which type of force?
A) Restraining force
B) Driving force
C) Restrictive force
D) Motivating force
Q4) Changing an organization's culture does not change the behavior of the organization's employees.
A)True
B)False
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Chapter 13: Representing the Organization on the Outside
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Sample Questions
Q1) Blogs should be used as another avenue for press releases.
A)True
B)False
Q2) The purpose of a ________ network is to help deal with a variety of ongoing and future problems.
A) Service implementation
B) Information diffusion
C) Problem-solving
D) Community-capacity-building
Q3) Which of the following types of technologically-based communications methods can be used gain feedback from the public about new events or emerging policies?
A) Wikis
B) RSS
C) Podcast
D) Social Networking
Q4) RSS provides another way of getting information out to the public in a quick and efficient manner.
A)True
B)False
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Chapter 14: Managing Behavior in the Public Interest
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Sample Questions
Q1) Public administrators should create efficiencies by ________ and ________ out functions, and concentrating on accountability and high performance
A) Enabling; counting
B) Enabling; contracting
C) Privatizing; contracting
D) Privatizing; counting
Q2) How can one manage organizational behavior in a manner that respects the rights of the individual, adheres to democratic principles, and engenders trust, commitment, and involvement?
Q3) Enhancing governmental performance should be considered within the normative context of non-democratic values.
A)True
B)False
Q4) Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.
A)True
B)False
Q5) Describe the "new public service: and how it has evolved.
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