HRM for Non-HR Managers
Exam Answer Key
Course Introduction
This course is designed to equip non-HR managers with a practical understanding of key human resource management concepts and practices essential for effective leadership. Topics include recruitment and selection, performance management, employee development, motivation, conflict resolution, and employment law. Emphasis is placed on how HR principles can be integrated into everyday management responsibilities to foster a productive workplace culture, ensure legal compliance, and enhance team performance. Through case studies and real-world scenarios, participants will learn strategies for effectively engaging and supporting their teams while meeting organizational goals.
Recommended Textbook Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21051
Sample Questions
Q1) Which of the following is NOT a trend facing human resource managers today?
A) increasing age of the workforce
B) increasing diversity in the workforce
C) decreasing number of temporary workers
D) decreasing number of college-educated workers
Answer: C
Q2) Which term refers to an agreement that reduces tariffs and barriers among trading partners?
A) offshore facility
B) co-working site
C) deregulation
D) free trade area
Answer: D
Q3) Planning, organizing, staffing, leading, and controlling are the five basic functions of the management process.
A)True
B)False
Answer: True
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Chapter 2: Managing Equal Opportunity and Diversity
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105 Flashcards
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Sample Questions
Q1) What is a BFOQ? How do BFOQs affect recruitment practices?
Answer: Bona Fide Occupational Qualifications are requirements that an employee be of a certain religion, sex, or national origin where that is reasonably necessary to the organization's normal operation. When recruiting for a position, specifying gender typically violates federal laws unless sex is a BFOQ for the job advertised. Also, you cannot advertise in any way that suggests that applicants are being discriminated against because of their age. For example, you cannot advertise for a young man or woman.
Q2) According to GINA, health insurers and employers are prohibited from discriminating based on people's genetic information.
A)True
B)False
Answer: True
Q3) In Faragher v. City of Boca Raton the employee accused the employer of condoning a hostile working environment, and the Supreme Court ruled in favor of the employee.
A)True
B)False
Answer: True
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Chapter 3: Human Resource Strategy and Analysis
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The primary purpose of implementing high-performance practices such as recruiting, screening, and training is to ________.
A) foster a strong organizational culture
B) develop a trained and self-motivated workforce
C) create management opportunities for new hires
D) use benchmarks to compare personnel skills within an industry
Answer: B
Q2) An HR specialist conducting a compliance audit should most likely have a solid understanding of ________.
A) health benefits
B) federal employment laws
C) employee selection tools
D) corporate termination policies
Answer: B
Q3) Compiling information about a company's environment is more easily accomplished with a SWOT chart than an environmental scanning worksheet.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which section of a job description usually includes the major functions or activities of the job?
A) job specification
B) job analysis
C) job summary
D) job identification
Q2) All of the following would most likely be included in a competency statement EXCEPT a(n) ________.
A) proficiency levels
B) compensation range
C) summary of observable behaviors
D) brief description of the competency
Q3) What is the primary benefit of basing job specifications on statistical analysis?
A) strong legal defense
B) simple procedure
C) clear task statement
D) useful competencies
Q4) What is talent management? What actions will most likely be taken by a manager with a talent management perspective?
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) What are the advantages and disadvantages of filling open positions with inside candidates?
Q2) Job posting refers to all of the following EXCEPT ________.
A) listing the job's work schedule and pay rate
B) publicizing the job to current employees
C) listing the job's required qualifications
D) listing the number of desired applicants
Q3) The .jobs domain is primarily used by HR managers for succession planning purposes.
A)True
B)False
Q4) The process of making forecasts based on the relationship between some causal factor like sales volume and the number of employees required is called ________.
A) ratio analysis
B) trend analysis
C) graphical analysis
D) computer analysis
Q5) What is workforce planning? What tools are available to managers for projecting personnel needs?
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Chapter 6: Selecting Employees
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Sample Questions
Q1) As a manager, what is the most important reason to select employees carefully?
A) meet industry and organizational standards
B) comply with federal and state labor laws
C) improve personal and organizational performance
D) establish a high-performing work system
Q2) What is the first step in conducting an effective interview?
A) studying the job description
B) asking situational questions
C) conducting a background check
D) establishing rapport with candidates
Q3) Which of the following is the most likely outcome of using the same questions with all candidates being interviewed?
A) revealing weaknesses
B) managing time
C) expressing interest
D) reducing bias
Q4) An employer wants to learn as much as possible about the cognitive abilities and job-based knowledge of candidates. What types of personnel tests would the employer most likely use? What types of interview questions would the employer most likely ask?
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Chapter 7: Training and Developing Employees
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105 Flashcards
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Sample Questions
Q1) During the refreezing stage of Lewin's change process, managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.
A)True
B)False
Q2) Kate, an HR manager, is designing a training program for process engineers. Which of the following activities is Kate LEAST likely to perform at this stage?
A) setting performance objectives
B) choosing a delivery method
C) analyzing training needs
D) estimating a budget
Q3) Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.
A)True
B)False
Q4) Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.
A)True
B)False
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Chapter 8: Performance and Talent Management
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105 Flashcards
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Sample Questions
Q1) Which of the following is NOT one of the recommended guidelines for setting effective employee goals?
A) assigning specific goals
B) assigning measurable goals
C) administering consequences for poor performance
D) encouraging employees to participate in setting goals
Q2) Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's age, sex, or race?
A) bias
B) strictness
C) central tendency
D) halo affect
Q3) What are the main steps in the performance appraisal process? What advice would you give to a supervisor who was about to conduct an appraisal interview?
Q4) The primary advantage of the alternation ranking method is its simplicity, but central tendency is a common problem with the method.
A)True
B)False
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Page 10
Chapter 9: Managing Employee Retention, Engagement, and Careers
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105 Verified Questions
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Sample Questions
Q1) Which term refers to being psychologically involved in, connected to, and committed to getting one's jobs done?
A) retention
B) engagement
C) ethical
D) enrichment
Q2) High unemployment increases the voluntary turnover rate.
A)True
B)False
Q3) Turnover is best defined as the rate at which ________.
A) employees leave a firm
B) employers hire workers
C) employees are promoted
D) employers downsize operations.
Q4) Which of the following managerial actions would most likely improve employee engagement?
A) highlighting how employee efforts help accomplish company goals
B) providing annual performance appraisals and bonuses
C) assigning employees to high-performing work teams
D) encouraging lifelong learning through training
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) What is the purpose of the wage curve?
A) to show the relationship between the value of the job and the current average pay rates
B) to equate jobs of similar difficulty or importance as established by job evaluation
C) to cluster jobs into logical groupings for pay purposes
D) to choose benchmark jobs within each pay grade
Q2) What is broadbanding? Why and how do firms use broadbanding?
Q3) What is comparable worth? Discuss the connection between comparable worth and the point method.
Q4) Jason is an information systems technician in a town in North Carolina with a population of 100,000. He earns $35,000/year. He recently found out that a nearby town with a similar population pays people in the same position $40,000/year. Jason is concerned with the ________ form of equity.
A) distributive
B) procedural
C) internal
D) external
Q5) Discuss the fundamental components and uses of competency-based pay systems.
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) Jenny's pension plan encourages her to contribute at least 5% of her annual salary in addition to the set amount that her company contributes. She is given choices regarding how the money is invested. When she retires, the amount she has available will depend on how much she invested herself, and the rate of return on the investments she chose. This pension plan would be classified as ________.
A) qualified, defined benefit
B) non-contributory, defined benefit
C) contributory, defined contribution
D) contributory, defined benefit
Q2) Why are family-friendly benefits increasingly valuable to employees? What are some examples of family-friendly benefits?
Q3) In a brief essay, describe the three classifications that apply to basic pension plans.
Q4) What should be the central focus of a firm's executive reward packages?
A) employing top-quality management experts
B) accomplishing the firm's strategic goals
C) ensuring ethical and legal accountability
D) encouraging long-term accountability
Q5) What are the advantages of employee stock ownership plans?
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Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
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Sample Questions
Q1) How can a firm identify ethical people during the selection process?
A) ask closed-ended interview questions
B) conduct background checks
C) explain promotion policies
D) utilize job evaluations
Q2) Which of the following terms refers to discipline without punishment?
A) democratic punishment
B) corporal punishment
C) alternative discipline
D) positive discipline
Q3) Which of the following enforces the need for organizations to provide ethics training to employees?
A) Sarbanes-Oxley Act
B) Taft-Hartley Act
C) Landrum-Griffin Act
D) Davis-Bacon Act
Q4) If an employer is monitoring a phone call and then determines it to be personal in nature, the employer must cease monitoring.
A)True
B)False
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Chapter 13: Working with Unions and Resolving Disputes
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Sample Questions
Q1) Less than 25% of all collective bargaining agreements contain cooperative clauses because they are risky for employers.
A)True
B)False
Q2) The ________ form of union security means that the company can hire non-union people, but those people must join the union within a prescribed period of time.
A) closed shop
B) union shop
C) agency shop
D) open shop
Q3) Which of the following best describes the closed shop form of union security?
A) A company hires non-union people if they agree to join the union.
B) Union members receive preferential treatment in hiring.
C) Employees who do not belong to the union are required to pay dues.
D) A company can hire only current union members.
Q4) What are the theories regarding why workers unionize? What are some of the activities that employers and supervisors can and cannot do during unionizing efforts?
Q5) In a brief essay, discuss why unions are declining in popularity.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) All of the following recommendations are suggested for companies seeking to minimize the entry or spread of infectious diseases EXCEPT ________.
A) cleaning work areas regularly and frequently
B) making hand sanitizers easily available
C) monitoring international travel alerts
D) administering drug tests frequently
Q2) Which term refers to using security and surveillance systems cost effectively in order to reduce the need for constant human surveillance?
A) natural security
B) mechanical security
C) architectural security
D) organizational security
Q3) In order to protect employees and assets from terrorist attack, employers should most likely ________.
A) mandate facility evacuations
B) require all personnel to telecommute
C) designate risk management security measures
D) establish an emergency text-messaging policy
Q4) How can screening reduce unsafe acts in the workplace?
Page 16
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