Hotel Operations Management
Question Bank
Course Introduction
Hotel Operations Management explores the core functions and responsibilities involved in running a successful hotel, emphasizing both front-of-house and back-of-house operations. The course covers key topics such as guest services, housekeeping management, food and beverage operations, maintenance, and event planning. Students will learn about effective staff supervision, quality control, financial management, and the use of technology in hotel operations. By examining real-world case studies and industry practices, the course equips learners with practical skills and strategic insights necessary to ensure exceptional guest experiences and efficient hotel performance.
Recommended Textbook
Hospitality Facilities Management and Design with Answer Sheet AHLEI 4th Edition by David M.
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Stipanuk
Chapter 1: The Role, Cost, and Management of Hospitality
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Sample Questions
Q1) The two primary facility-related operating expenses for a hospitality business are:
A)land and insura
B)financing fees and professional fee
C)accounting services and legal services.
D)property operation and maintenance (POM) and utilitie.
Answer: D
Q2) Which of the following statements regarding a building's initial construction and ongoing maintenance costs is true?
A)There is little correlation between a building's initial construction cost and its ongoing maintenance costs.
B)One advantage of higher initial construction cost is that it generally reduces ongoing maintenance costs.
C)The more a building costs initially to construct, the more it generally costs to maintain it.
D)None of the above is true.
Answer: C
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Chapter 2: Hospitality Facilites Management Tools, Techniques,
and Trends
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Sample Questions
Q1) Which of the following types of maintenance has an immediate revenue effect?
A)predictive maintenance
B)preventive maintenance
C)emergency or breakdown maintenance
D)routine maintenance
Answer: C
Q2) A form used for all major pieces of equipment to record important maintenance information is called a:
A)material safety data sheet.
B)room data card.
C)rooms checklist.
D)equipment data card.
Answer: D
Q3) All of the following provisions are normally included in a maintenance contract except:
A)a schedule of frequency of work and specific duties.
B)a cancellation clause.
C)specific fees for the work to be done.
D)automatic renewal.
Answer: D
To
questions
4
Chapter 3: Environmental and Sustainability Management
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10 Flashcards
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Sample Questions
Q1) Which of the following is an example of waste transformation?
A)having concentrated beverage syrup delivered to restaurants direct from the truck via a hose rather than in containers
B)donating used linens to charity groups
C)grinding up garbage in a garbage disposal
D)collecting cardboard and sending it to a recycling center
Answer: C
Q2) Which of the following statements about reuse and the hospitality industry is false?
A)Reuse has been practiced in the hospitality industry only in the past few years.
B)Beer kegs and beverage containers holding syrup concentrate are typical reuse items in the hospitality industry.
C)Hotels often sell old furniture and equipment to liquidators for reuse.
D)Hotels donating used linens to homeless shelters is an example of reuse within the industry.
Answer: A
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Chapter 4: Safety and Secuiryt Systems
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Sample Questions
Q1) Alarm-sounding devices that trigger when smoke particles either scatter or obscure light are called:
A)single-station smoke detectors.
B)ionization smoke detectors.
C)photoelectric smoke detectors.
D)smoke dampers.
Q2) Key to the success of a risk management program is:
A)a computerized safety management system (CSMS).
B)a centralized fire control system.
C)a dedicated, in-house safety and security department.
D)support and involvement of top management.
Q3) Which of the following statements about electronic lock systems is false?
A)The central computer for an electronic locking system maintains records of keys issued.
B)Locks are essentially "rotated" automatically for each new room occupant.
C)The keys used in electronic locks cost much more than the keys used for mechanical locks.
D)Electronic locks have greatly improved guestroom security.
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Chapter 5: Water and Wasterwater Systems
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Sample Questions
Q1) The owner of the St.Paul Motor Inn in Minnesota is expanding the property and wants to install a new indoor swimming pool.To prevent heat loss, the owner plans to install the pool in as air-tight an enclosure as possible.As the facilities manager at the inn, you have been researching the swimming pools and pool heaters on the market.Based on what you've learned, you decide to recommend that the property should not purchase a directly fired heater for the new indoor pool, because directly fired water heaters: A)cause algae overgrowth, which leads to severe maintenance problems.
B)cannot maintain a warm-enough pool temperature in your cold northern climate. C)have been blamed for incidents of carbon monoxide poisoning when used for indoor pools.
D)are likely to provide uneven heating of the pool water, which would make swimmers uncomfortable.
Q2) Which of the following systems is generally the most expensive option for heating water?
A)oil
B)natural gas
C)steam
D)electric resistance
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Chapter 6: Electrical Systems
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Sample Questions
Q1) Because electric utilities have been deregulated in the United States:
A)hotels must generate their own electricity.
B)each geographic region has been assigned a single electric utility company.
C)hotel managers must choose a utility company to supply their hotel's electricity.
D)power outages and power-reliability problems have become much less frequent.
Q2) A measure of the electrical potential provided by an electric utility (often compared with water pressure in a water system) is termed:
A)voltage.
B)frequency.
C)amperes.
D)none of the above.
Q3) In an electrical system, "phases" refers to:
A)the rate at which an alternating-current power supply alternates the direction of the current flow.
B)the number of energized or "hot" wires in the electrical supply.
C)how often the system experiences momentary voltage sags and surges.
D)how electricity is metered.
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Chapter 7: Heating, Ventilating, and Air Conditioning Systems
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Sample Questions
Q1) In the vapor compression refrigeration cycle, the refrigerant is first __________ in the evaporator unit, then moved to the compressor and condenser units.
A)boiled
B)chilled
C)recirculated
D)vented
Q2) The centralized HVAC system offering the greatest room temperature flexibility is the:
A)two-pipe system.
B)three-pipe system.
C)four-pipe system.
D)universal system.
Q3) The basic job of a thermostat is to:
A)regulate the flow of fuel to an HVAC unit.
B)signal to maintenance personnel when an HVAC unit is in need of maintenance or repair.
C)regulate the flow of intake air to an HVAC unit.
D)sense the temperature of the air at the thermostat and signal an HVAC unit to either turn on or turn off.
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Chapter 8: Lighting Systems
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Sample Questions
Q1) Sarah is considering buying a luminaire with a visual comfort probability (VCP) rating of 90.What does this tell her about the luminaire?
A)Most people would not find this luminaire objectionable due to glare.
B)This luminaire provides a color rendition that is 90 percent "true."
C)This luminaire is guaranteed to last 9,000 hours before burning out.
D)This luminaire provides a color temperature in the "warm" range.
Q2) Why should plastic luminaires be air-dried?
A)Air-drying them is faster.
B)Wiping them dry might reduce the luminaire's useful life.
C)Air-drying has many safety advantages.
D)Wiping them dry might give them a new static charge.
Q3) What is the most common type of electric discharge lamp?
A)mercury vapor
B)fluorescent
C)metal halide
D)high-pressure sodium
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Chapter 9: Laundry Systems
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Sample Questions
Q1) What is the most common and costly mistake institutional laundries make when drying laundry?
A)applying too much heat at the end of the drying cycle
B)taking too long to load or unload the dryers
C)underloading the dryers
D)allowing laundry to dry too long
Q2) A cool-down cycle:
A)helps prevent laundry from wrinkling.
B)keeps tunnel washers from overheating.
C)can be a feature of both washer-extractors and dryers.
D)a and c
Q3) Usually, the most economical heat source for a dryer is:
A)gas.
B)electricity.
C)steam.
D)coal.
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11
Chapter 10: Building Structure, Finishes, and Site
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Sample Questions
Q1) An advantage of using universal parking spaces to comply with the ADA is that:
A)no "van accessible" signs are needed.
B)spaces can accommodate either vans or cars.
C)access aisles are not required.
D)a and b
Q2) To "exercise" a valve is to:
A)thoroughly clean it.
B)fully open and close it.
C)carefully lubricate it.
D)replace it with a new one.
Q3) Which of the following is not true about a hydraulic elevator system?
A)The car is mounted on a giant piston.
B)Counterweights help the elevator move up and down.
C)Oil pumped into a cylinder raises the elevator.
D)It can only be used in a building of six stories or less.
Q4) Exterior walls should be inspected at least:
A)once every six months.
B)every other year.
C)every five years.
D)every ten years.
Page 12
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Chapter 11: Lodging Planning and Design
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Sample Questions
Q1) The double-loaded slab guestroom floor configuration features:
A)rooms on both sides of a central corridor.
B)rooms grouped around a central vertical core.
C)rooms off a corridor encircling a multi-story lobby space.
D)rooms off one side of a corridor.
Q2) A hotel's front office should always be located:
A)adjacent to the front desk.
B)near the sales office.
C)on the ground floor.
D)on the penthouse floor.
Q3) The first design phase of a hotel construction project is called:
A)schematic design.
B)feasibility assessment.
C)engineering design.
D)conceptual design.
Q4) The most prominent hotel public space is the:
A)ballroom.
B)lounge.
C)restaurant.
D)lobby.
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Chapter 12: Renovation and Capital Projects
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Sample Questions
Q1) The property's renovation manager should clarify the contractor's responsibilities for cleaning up areas of the hotel where construction work was done before signing the:
A)Certificate of Occupancy.
B)construction contract.
C)Certificate of Substantial Completion.
D)contractor's clean-up waiver.
Q2) With a design/build contract:
A)the owner serves as the renovation designer, with construction performed by in-house staff.
B)the construction contractor serves as the designer as well as the builder.
C)the designer provides designs to the contractor that constructs the project.
D)none of the above.
Q3) A good source of sample construction contracts is:
A)the American Institute of Architects (AIA).
B)Contracts R Us (Internet).
C)the Compendium of Sample Contracts, published by the American Contractors Association.
D)the Construction Society of the United States.
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