Hospitality Management Test
Bank
Course Introduction
Hospitality Management is a comprehensive course that introduces students to the foundational concepts and practices essential for success in the hospitality industry. Covering areas such as lodging operations, food and beverage management, customer service, tourism, and event planning, this course emphasizes the integration of business principles with hospitality-specific strategies. Students will explore management theories, marketing approaches, and operational procedures while developing critical thinking, communication, and problem-solving skills necessary for effective leadership in hotels, resorts, restaurants, and related organizations. Through case studies and practical assignments, learners gain a well-rounded understanding of how to create exceptional guest experiences and drive organizational success in a dynamic, global industry.
Recommended Textbook
hospitality marketing management 5th edition by robert d. reid
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Page 2
Chapter 1: Introduction to Operations Management
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Sample Questions
Q1) Which business function is responsible for managing cash flow, current assets, and capital investments?
A)accounting
B)finance
C)marketing
D)operations management
E)purchasing
Answer: B
Q2) Marketing is the central core function of every company.
A)True
B)False
Answer: False
Q3) Managing the transformation of inputs into goods and services is:
A)a post industrial era process.
B)a direct contributor to the curved earth syndrome.
C)as old as time.
D)a twenty-first century developed process.
E)a design of Frederick Taylor.
Answer: C
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Page 3
Chapter 2: Operations Strategy and Competitiveness
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Sample Questions
Q1) During week one, on average, the aircraft cleaning staff was able to totally clean an airplane in 45 minutes using 3 cleaners. During week two the average time to clean an aircraft went to 40 minutes with one of the cleaning staff off sick. Week two productivity changed in which direction and by how much?
Answer: Week two productivity is 20 minutes/staff, productivity decreased
Q2) Quality control approaches are part of the production process infrastructure.
A)True
B)False
Answer: True
Q3) Productivity gains in the service sector have been much lower than that of manufacturing.
A)True
B)False Answer: True
Q4) Companies that compete on cost generally also allow a lot of product customization.
A)True
B)False Answer: False
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Chapter 3: Product Design and Process Selection
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128 Flashcards
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Sample Questions
Q1) There is a pure mathematical formula to making the decision to pursue a specific idea.
A)True
B)False
Answer: False
Q2) In 1997, who performed a large benchmarking study for IBM?
A)Boston Consulting Group
B)Anderson Consulting
C)i2 Technologies
D)Mercer Management Consultants
E)Manugistics
Answer: D
Q3) Why is delivery time longer for make to order than assembly to order processes that deliver similar products?
Answer: Processing time is part of delivery time for a make to order process but not for an assemble to order process.
Q4) What is a process flowchart?
Answer: A chart showing the sequence of steps in producing the product or service.
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Page 5
Chapter 4: E-Commerce and Supply Chain Management
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Sample Questions
Q1) A possible remedy for the bullwhip effect is to base forecasts on demand coming from the immediate downstream customer.
A)True
B)False
Q2) An organization's supply chain is facilitated by:
A)dedicated people
B)an information system
C)specific vendors
D)specific customers
E)government regulations
Q3) Insourcing incurs a periodic fixed cost of $10,000 and a $0.50 variable cost. Outsourcing incurs a periodic cost of $6000 and a $0.90 variable cost. Over what ranges of demand is each option best?
Q4) Simuelson Industries can produce its own motors for a $60,000 fixed monthly cost and a $50 variable cost per unit. Alternatively, Simuelson Industries can purchase the motors from an outside supplier for $50,000 per month and $58 per unit.
a)What is the indifference point?
b)What option should be chosen if monthly demand is 1200 units?
Q5) Compare the access differences among the Internet, an intranet, and an extranet.
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Chapter 5: Total Quality Management
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Sample Questions
Q1) The Baldrige Award is intended to
A)Demonstrate that American companies are better than their foreign competitors
B)Certify suppliers
C)Reward and stimulate quality initiatives
D)Focus national attention on manufacturing
E)Add structure to TQM
Q2) In using Quality Function Deployment, conducting focus groups is one way to find out precisely what features customers want in the product.
A)True
B)False
Q3) A quality circle is
A)An approach for the use of control charts
B)An award for quality improvements
C)An inspection stamp found on meat
D)A team of volunteer production employees and their supervisors who meet regularly to solve quality problems
E)A symbol used on flow charts
Q4) TQM requires that external and internal customers receive
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Chapter 6: Statistical Quality Control
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Sample Questions
Q1) What is a graph that shows the probability or chance of accepting a lot given various proportions of defects in the lot?
A)S curve
B)Z-chart
C)OC curve
D)p-chart
E)R-chart
Q2) What is the formula for the process capability index C<sub>p</sub>?
A)process width / specification width
B)specification width \(\times\) process width
C)specification width / Type I error
D)specification width / process width
E)specification width / 99.74%
Q3) In six-sigma programs, individuals are given academic titles that reflect their skills in the six-sigma process.
A)True
B)False
Q4) A process that is in control has no variation.
A)True
B)False
Page 8
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Chapter 7: Just-In-Time and Lean Systems
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Sample Questions
Q1) JIT manufacturing cannot succeed if __________costs are too high.
A)Variable
B)Fixed
C)Set-up
D)Depreciation
E)Marginal
Q2) The broad view of JIT is now often termed __________________________.
A)vendor-managed inventory
B)business process reengineering
C)lean production
D)cycle time management
E)e-distribution
Q3) The central belief of the JIT philosophy is elimination of waste)What are the other beliefs that help define this philosophy?
Q4) Unlike JIT traditional quality control systems use
A)quality circles
B)quality plans
C)control charts
D)acceptable quality levels
E)quality applications
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Chapter 8: Forecasting
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Sample Questions
Q1) What are the two categories of quantitative models?
Q2) Time series models are generally more difficult to use than causal models.
A)True
B)False
Q3) Which of the following values of the correlation coefficient implies that the value of the dependent variable decreases as the value of the independent variable increases?
A)-0.2
B)0
C)0.2
D)1
E)0.5
Q4) Which is typically the most difficult data pattern to predict?
A)Horizontal
B)Trend
C)Level
D)Seasonality
E)Cycle
Q5) Why are forecasts more accurate for groups or families of items rather than for individual items?
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Chapter 9: Capacity Planning and Facility Location
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Sample Questions
Q1) Long-term capacity requirements are identified on the basis of forecasts of future labor market supplies.
A)True
B)False
Q2) Solving a decision tree that involves maximizing profit includes ______________________.
A)using probabilities to calculate expected values for decision points
B)calculating from left to right
C)selecting the decision alternative with the highest expected value
D)calculating expected values for all chance events before considering decision nodes
E)inverting decision nodes
Q3) Forecasting product demand involves forecasting _________________ demand and the firm's _________________.
Q4) Which of the following is not a valid assumption of the break?even model?
A)only one product is involved
B)everything which is produced will be sold
C)the revenue per unit will be the same regardless of volume
D)the fixed cost per unit will be the same regardless of volume
E)the variable cost per unit will be the same regardless of volume
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Chapter 10: Facility Layout
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Sample
Questions
Q1) The step, when Designing a Product Layout, whose goal is to design a product layout that can produce the desired number of units with the least amount of work centers and a balance of workload.
A)Compute efficiency, idle time & balance delay
B)Determine cycle time
C)Determine output rate
D)Assign tasks to workstations
E)Identify tasks & immediate predecessors
Q2) What are the four basic layout types?
Q3) Suppose that assembly of a product involves four different tasks taking 40 seconds, 20 seconds, 30 seconds, and 80 seconds, respectively. What is the theoretical minimum number of stations?
Q4) In product layouts, the material moves continuously and uniformly through a series of workstations until the product is completed.
A)True
B)False
Q5) Since there are 3600 seconds per hour, a process that is expected to produce 40 units per hour has a cycle time of _________________.
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Chapter 11: Work System Design
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Sample Questions
Q1) Which of the following is an advantage of specialization in job design?
A)high turnover rates
B)minimal training needed
C)intrinsic satisfaction of employees
D)increased opportunity for advancement of employees
E)low scrap rates
Q2) Which of the following is not taken into consideration when dealing with the effects of working conditions on worker productivity, quality and safety?
A)cafeteria location
B)temperature
C)relative humidity
D)ventilation
E)lighting
Q3) The first unit of a product took 180 hours to complete. A 70% learning curve is expected. (a)How long will the 19<sup>th</sup> unit take to complete? (b)How long will it take to complete the first 19 units?
Q4) What are the approaches to eliminating employee boredom? Briefly describe each.
Q5) What are the steps involved in doing a time study?
Q6) What are the characteristics of time-based compensation systems?
Page 13
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Chapter 12: Independent Demand Inventory Management
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Sample
Questions
Q1) The textbook discusses that in the service industry it is not uncommon for retailers not to be able to __________ specific merchandise.
Q2) What are purchased items or extracted materials that will be transformed into components or products called?
A)raw materials inventory
B)finished goods inventory
C)work-in-process inventory
D)distribution inventory
E)MRO inventory
Q3) Which inventory function specifically is designed to allow the company to maintain a level production strategy?
A)anticipation inventory
B)fluctuation inventory
C)lot-size inventory
D)transportation inventory
E)speculative inventory
Q4) For a continuous review policy, 92% order-cycle service level, and standard deviation of replenishment lead time of 189.31 units, how many units of safety stock should be held?
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Chapter 13: Aggregate Planning
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Sample Questions
Q1) Calculate the total cost to meet the demand using a level production plan with overtime. Once overtime is approved the workers are on the job 12 hours each day for the full period. Each unit that cannot be completed with a level product plan costs the firm $150. Assume that the employees can only finish a whole unit and round up/down accordingly.
A)$72,960
B)$73,460
C)$75,870
D)$76,800
E)$77,175
Q2) All of the following are detailed by the aggregate plan except for?
A)purchases of components from vendors
B)the aggregate production rate
C)subcontracting
D)the amount of overtime authorized
E)back ordering of customer orders
Q3) At CCM _________ and ___________ is the basis for all planning, manufacturing, and supply chain activities.
Q4) What are the inputs to the aggregate planning process?
Q5) Explain the Reactive vs. Proactive Demand-based options.
Page 15
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Chapter 14: Resource Planning
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Sample Questions
Q1) Production and inventory planners release orders to the expediter.
A)True
B)False
Q2) The gross requirements of a given component part are determined from ______________________.
A)scheduled receipts plus projected available
B)gross requirements of the parent
C)planned orders of the parent
D)projected available of the end item
E)planned orders of the end item
Q3) ERP modules are fully integrated.
A)True
B)False
Q4) Companies use a single lot-sizing technique to standardize processes.
A)True
B)False
Q5) For any period the beginning inventory, plus any replenishment order due, less the gross requirement equals planned orders.
A)True
B)False
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Chapter 15: Scheduling
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Sample Questions
Q1) Which of the following is the least effective tactic for managing a bottleneck station?
A)Assign extra workers to the bottleneck station if necessary in order to keep it running.
B)Increase the production rate at the bottleneck station.
C)Inspect items just as soon as they come out of the bottleneck station.
D)Subcontract part of the workload at that station to other companies.
E)Assign your best people to that station to improve efficiency.
Q2) Consider a production line with five stations. Stations one through five can process a unit in 10, 15, 20, 5, and 12 minutes, respectively. What is the maximum throughput per hour?
A)6 units
B)4 units
C)3 units
D)12 units
E)5 units
Q3) The transfer batch should always equal the process batch.
A)True
B)False
Q4) Define Johnson's rule.
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Chapter 16: Project Management
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Sample Questions
Q1) Project managers use network planning techniques to assign resources to activities.
A)True
B)False
Q2) Shortening the total time for completing a project by incurring higher costs from shortening activities is ________.
A)normal cost
B)backward pass
C)crashing
D)leveling
E)project control
Q3) The last project activity ES and LS times are:
A)different
B)calculated using termination rules
C)the same
D)required probabilistic calculations
E)involving risk analysis
Q4) What is involved in the approach for crashing projects?
Q5) What are the steps involved in using network planning techniques?
Q6) List and briefly describe the phases in the project life cycle.
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Chapter 16: Spreadsheet Modeling: an Introduction
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Sample Questions
Q1) __________________ analysis deals with studying the changes to the output of the model as one or more of the inputs change.
A)Scenario
B)Transformation
C)Decision
D)Sensitivity
E)Change
Q2) Describe five main types of models.
Q3) What are the five guidelines for good spreadsheet documentation?
Q4) What is the advantage of using a Stacked Column chart?
Q5) A model needs to do more than transform inputs to outputs; it must also:
A)modify the process
B)adjust the controllable inputs
C)have a purpose
D)control the output
E)be accurate
Q6) What are the six steps to developing an effective spreadsheet model?
Q7) How do you know that you have a relative reference in Excel?
Q8) Define and describe a model.
Q9) The sample standard deviation is found by using the Excel ___________ function. Page 19
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Page 20
Chapter 17: Spreadsheet Modeling: an Introduction
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Sample Questions
Q1) How can the following Linear Program be characterized?
Max X + Y
Subject to
X ? 34
X, Y ? 0
A)bounded and feasible
B)unbounded and feasible
C)bounded and infeasible
D)unbounded and infeasible
E)this is not a Linear Program
Q2) Solver's Changing Cells corresponds to the ________ in the algebraic model.
Q3) What does LP stand for?
A)Linear Partition
B)Linear Program
C)Large-Scale Program
D)Linear Parameter
E)Linear Parallelism
Q4) One step in solving optimization problems is to write a problem _______________ in words.
Q5) What are the steps involved in solving optimization problems?
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Chapter 18: Waiting Line Models
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Sample Questions
Q1) Which of the following is not considered to be a valid performance measure of a waiting line system?
A)the average number of customers waiting in line
B)the average number of customers in the system
C)the average amount of time customers spend waiting
D)the system utilization rate
E)the service pattern
Q2) For a single-server, single-line, single-phase waiting line system, where \(\lambda\) represents the mean arrival rate of customers and \(\mu\) represents the mean service rate, what is the formula for the average utilization of the system?
A)\(\lambda\) / \(\mu\)
B)\(\lambda\) / (\(\mu\)- \(\lambda\))
C)\(\lambda\)<sup>2</sup> / \(\mu\)(\(\mu\) - \(\lambda\))
D)1 / (\(\mu\) - \(\lambda\))
E)\(\lambda\) / \(\mu\) (\(\mu\) - \(\lambda\))
Q3) A single-line service system eliminates jockeying behavior.
A)True
B)False
Q4) How could you change the customer arrival rate of a waiting line system?
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Chapter 19: Master Scheduling and Rough-Cut Capacity Planning
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Sample Questions
Q1) Which of the following is not a direct input into the MRP system?
A)MPS
B)aggregate plan
C)inventory records
D)bill of material data
E)None of these answer choices are correct
Q2) Demand management includes all but which of the following:
A)company's forecast
B)order planning
C)order-entry
D)order receipts
E)physical distribution activities
Q3) In MPS terminology, what is another name for the current period?
A)the hot seat
B)the live wire
C)the live basket
D)the empty buck
E)the action bucket
Q4) The ______ _____ shows how many products or services are planned for each time period.
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