Healthcare Systems Management
Mock Exam
Course Introduction
Healthcare Systems Management explores the principles and practices involved in the organization, administration, and oversight of healthcare institutions and systems. The course covers key topics such as healthcare delivery models, regulatory frameworks, policy implications, financial management, quality improvement, and strategic planning within healthcare settings. Students gain insights into the role of technology, leadership, and interdisciplinary collaboration in addressing challenges and improving patient outcomes. By examining case studies and current trends, learners develop essential skills for effective decision-making, resource allocation, and the implementation of innovative solutions in todays complex healthcare environment.
Recommended Textbook
Leading and Managing in Nursing 6th Edition by Yoder Wise
Available Study Resources on Quizplus
30 Chapters
763 Verified Questions
763 Flashcards
Source URL: https://quizplus.com/study-set/676
Page 2
Chapter 1: Leading,Managing,and Following
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12928
Sample Questions
Q1) You walk into Mr.Smith's room and find him yelling at the LPN,Miss Jones.He is obviously very upset and after you speak with him regarding his behavior,you determine that he has not slept for three nights because of unrelieved pain levels.The LPN is very upset with Mr.Smith and calls him an "ugly,old man." You acknowledge her feelings and concerns and then suggest that Mr.Smith's behavior was aggressive but is related to lack of sleep and to pain.You say to Miss Jones,"Can you both,together with Mr.Smith,determine triggers for the pain and effective approaches to controlling his pain?" This approach demonstrates:
A)Lack of empathy and understanding for Miss Jones.
B)Concern with placating Mr. Smith.
C)Leadership behavior.
D)Management behavior.
Answer: C
Q2) According to the complexity theory,which of the following should be the focus of measurement?
A)Cost per hospital day
B)Bed utilization
C)Infection rates
D)Staff morale and budgets
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Safe Care The Core of Leading and Managing
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12929
Sample Questions
Q1) As the manager on an acute care medical unit,you note that the incidence of medication errors has increased since the implementation of staffing changes.As part of your strategy to reduce errors,it is important to
A)Re-visit reporting standards for medication errors in your organization.
B)Ensure that medication errors are consistently reported.
C)Provide staff with additional education related to safe practice in medication administration.
D)Involve RN staff in determining reasons for errors and practice solutions to increase the safety of medication administration.
Answer: D
Q2) To achieve nurse-sensitive care standards developed by the NQF,you advocate for which of the following in your health facility?
A)Evidence-based practice to reduce the prevalence of pressure sores
B)Implementation of informatics at the bedside
C)Staff-manager conferences to review reporting of adverse medical events
D)Patient councils to review food, recreation, and nurse-patient relations
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Developing the Role of Leader
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12930
Sample Questions
Q1) The senior executive praises John for the positive patient evaluations that his unit has received.As an effective leader,John:
A)Thanks the senior executive for having confidence in him and celebrates by going out to a special restaurant.
B)Points out the impact that the changes he has initiated have had on the unit.
C)Advises the senior executive that the mission statement and goals are important to him.
D)Points out the contributions of his staff to the outcomes and shares the praise with his staff.
Answer: D
Q2) After a newly hired director of nursing has reviewed the hospital's strategic plans,she develops a timeline for achieving those plans.The new leader is:
A)Not expecting that novice leaders will have a vision.
B)Demonstrating mistrust of the abilities of her staff to implement the plans.
C)Instituting deadlines against which the performance of staff will be evaluated.
D)Translating a global document into realistic plans for nursing.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Developing the Role of Manager
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/12931
Sample Questions
Q1) As a nurse manager on a urology unit,you note that there has been a marked increase in medication errors on the unit.Which of the following actions would be consistent with the National Database of Nursing Quality Indicators (NDNQI)measures?
A)Staff are consulted regarding improvements in interprofessional approaches to patient care.
B)Nursing staff are asked for input regarding the purchase of new medication carts.
C)A recognition program is developed to acknowledge nurses who have provided safe and exemplary care utilizing skills in the staffing mix to optimize the delivery of patient care.
D)Recent changes in staffing mixes are examined to determine if the timing of changes coincides with the increase in errors.
Q2) A manager who is concerned with ensuring that patients on her surgical unit have the necessary information to make informed choices is:
A)Practicing legal nursing care.
B)Demonstrating respect for patient rights.
C)Avoiding risks.
D)Likely experiencing staff issues with informed consent.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Legal and Ethical Issues
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12932
Sample Questions
Q1) In a telehealth organization,a nurse who is licensed in New York and Pennsylvania provides teaching to a patient who resides in Pennsylvania.The patient charges that the teaching failed to provide significant information about a potential side effect,which led to delay in seeking treatment and untoward harm.Under which state nurse practice act and standards would this situation be considered?
A)New York
B)Pennsylvania
C)Neither New York nor Pennsylvania
D)Both New York and Pennsylvania
Q2) The manager in the coronary care unit believes that the most important ethical considerations in performance evaluations are that they include the employee's good qualities and that they give positive direction for professional growth.This belief is an example of:
A)Justice.
B)Fidelity.
C)Beneficence.
D)Nonmaleficence.
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Making Decisions and Solving Problems
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12933
Sample Questions
Q1) Justin is a nurse manager in a rehabilitation unit in a small urban center.There is a high turnover rate among rehab-assistants because of the heavy work assignments.Despite his need for staff,Justin decides to review each application thoroughly and interview candidates carefully because he recognizes that it is important to hire staff who can best provide high-quality care and who will fit well with the team.Which of the following decision-making models did Justin use in making his decision?
A)Subjective model
B)Objective model
C)Optimizing model
D)Satisficing model
Q2) During a fire drill,several psychiatric patients become agitated.The nurse manager quickly assigns a staff member to each patient.This autocratic decision style is most appropriate for:
A)Routine problems.
B)Crisis situations.
C)Managers who prefer a "telling" style.
D)Followers who cannot agree on a solution.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Healthcare Organizations
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12934
Sample Questions
Q1) A facility that provides care for patients whose average length of stay is less than 30 days and to patients whose average length of stay is longer than 30 days,and who require inpatient and ambulatory care for addictions,through a spectrum of wellness and illness services and providers,would be considered:
A)A healthcare network.
B)A tertiary care institution.
C)Rehabilitative.
D)Long-term care.
Q2) Which of the following would be the most appropriate focus in developing a business plan for a nurse-owned home healthcare service?
A)Programs to educate the community on preparing healthy meals for a limited cost
B)Reduction of injuries from alcohol-related accidents
C)Pain management for patients with low back pain
D)Reduction of falls among seniors
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Understanding and Designing Organizational Structures
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12935
Sample Questions
Q1) With revenue reductions and cost-saving measures,the number of managers has been reduced,which has increased the number of team leaders supervised by managers by as many as three.This change may result in:
A)Decreased patient satisfaction.
B)Increased efficiency in costs.
C)A more positive perception of managers.
D)Little change to manager-staff relationships.
Q2) "Georgia Hospital will provide care that is a national example of consumer service" is a:
A)Vision statement.
B)Statement of philosophy.
C)Mission statement.
D)Rationale for care.
Q3) Organizational culture includes (select all that apply):
A)Norms.
B)Traditions.
C)Behaviors.
D)Values.
E)None of the above
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Cultural Diversity in Health Care
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12936
Sample Questions
Q1) During managers' meetings,Lindsay is surprised by the forthrightness of male managers.She finds that,during discussions,she would be more likely to say:
A)"I wonder if we should consider changing our policy on performance appraisals? What do you think?"
B)"Sean, your approach to appraisal is completely off track and does not reflect available evidence."
C)"The system that has been developed needs to be implemented. We have already spent enough time in discussion."
D)"Forget about change in this policy. It is fine as it is."
Q2) As a manager,you are responsible for two separate units: a CCU and a cardiac step-down unit.The organization and relationships on these units are distinct and very different from one another.Your decision has been to support the uniqueness of these units because each is effective in different ways in providing patient care.This approach is consistent with which principle?
A)Transculturalism
B)Cross-culturalism
C)Multiculturalism
D)Acculturation
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Power,Politics,and Influence
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12937
Sample Questions
Q1) Two nurses approach their manager about a conflict regarding the next month's schedule.The nurses are talking loudly and at the same time.The manager most effectively uses communication skills to resolve the conflict by:
A)Taking both nurses aside, separately and then together, and charging them with resolving the problem without her direct intervention.
B)Listening to each nurse speak to the other without interruption and asking clarifying questions to help them resolve the issue themselves.
C)Separating the nurses, instructing each to decide how the problem can be resolved, and meeting with them the next day.
D)Calling an emergency scheduling committee meeting and asking volunteers to resolve the conflict between the two nurses.
Q2) Politics is usually:
A)Confined to legislatures.
B)Seen in dysfunctional workplaces.
C)Found in all social organizations.
D)A representation of self-interest.
To view all questions and flashcards with answers, click on the resource link above.
12
Chapter 11: Caring, Communicating, and Managing with Technology
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12938
Sample Questions
Q1) As a nurse manager,one challenge is to orient new staff to your agency's policies and procedures,as well as to provide training across various shifts.A cost-effective and effective learning strategy would be:
A)Development of new learning modules and software to support document retrieval.
B)E-mail distribution to staff home e-mail addresses regarding important policies.
C)Preparation of DVDs that can be viewed on computers at the nursing station during "down times."
D)Linking policies and procedures to the network for access when required at the point-of-care.
Q2) As part of an information technology implementation team,you are implementing a clinical decision support system.Particular considerations for successful implementation of this project include:
A)Ensuring that the system is reliable.
B)Ensuring that patient information is reliable.
C)Developing unique identifiers for individuals.
D)Developing rules that support inferences.
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: Managing Costs and Budgets
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12939
Sample Questions
Q1) The difference between a nurse practitioner's charge of $45 for an office visit and the insurance company's payment of $34 is:
A)A contractual allowance.
B)A profit.
C)A flat rate.
D)Revenue.
Q2) Within a healthcare environment,where the gap between revenues and costs can mean the difference between sustainability of an organization and nonsustainability of an organization or services,it is critical for nurse managers to:
A)Maintain a clear vision of how to trim healthcare costs.
B)Balance value-added services against costs and revenues.
C)Consistently delete programs that are of high cost.
D)Implement programs that bring in additional revenues.
Q3) Which of the following factors is not implicated in rising healthcare costs?
A)Rising expectations of consumers for cure and care
B)Marketing of drugs to consumers
C)Large administrative staffs to process medical billings
D)Rising Medicare costs
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Care Delivery Strategies
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12940
Sample Questions
Q1) Your organization has made a decision to implement TCAB in your hospital.As a manager,what strategies would you use to implement TCAB? (Select all that apply.)
A)Encourage recognition among staff of their knowledge of the patient-care environment.
B)With staff, select small changes for consideration.
C)Select only projects that have widespread impact.
D)Secure external advisors to evaluate innovation.
E)Present ideas based on best practices and ask staff for advice on implementation.
Q2) Complex care of acutely ill patients is required on a surgical unit,which utilizes differentiated nursing practice as its model of care delivery.The concept of differentiated nursing practice is based on:
A)Licensure status.
B)Experience in the agency.
C)Leadership capabilities.
D)Education and expertise.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Staffing and Scheduling
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/12941
Sample Questions
Q1) A small rural hospital has been designated as a critical access hospital.It has 40 beds and an average occupancy of 34 beds.To prepare the staffing,the chief nursing officer computes the occupancy as being:
A)90%.
B)85%.
C)75%.
D)60%.
Q2) In the past year,you have noticed an increase in patient falls on your unit.In reading studies related to staffing and patient outcomes,you realize that you will need to plan for:
A)Higher patient care hours.
B)Safer facilities.
C)Institution of a patient classification system.
D)An increased number of RN positions.
Q3) A strategy to increase RN staff retention at Valley Hospital includes:
A)Better compensation and benefits.
B)Clearer position descriptions.
C)Lay-offs of nursing assistants.
D)Adequate staffing to meet acuity levels.
To view all questions and flashcards with answers, click on the resource link above.
16
Chapter 15: Selecting, Developing, and Evaluating Staff
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12942
Sample Questions
Q1) Sue,a nurse manager,discusses her concerns about the hospital's employee appraisal system with her work group,noting that it includes only one rating scale and that it means nothing unless the manager has effective relationship skills.Sue's concerns reflect which best practices associated with performance appraisal?
A)Rating scales are too generalized to be considered valid or reliable.
B)The effectiveness of appraisal is enhanced by a combination of methods and effective communication skills.
C)BARS is considered superior to simple rating scales in terms of performance appraisal. D)Rating scales need to be designed by users to be well accepted.
Q2) The turnover rate for RNs in the ICU is high.You discuss this situation with existing staff and you find out that because of the rapid turnover,new staff are frequently required to assume full responsibilities soon into the position and before training is completed.In considering approaches that will reduce turnover rates,the staff and you decide to implement:
A)An employee recognition program.
B)Coaching for new staff.
C)A new performance appraisal system.
D)A committed orientation and training program.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Strategic Planning, Goal-Setting, and Marketing
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12943
Sample Questions
Q1) From your observation of planning activities in the organization,you have noticed that planning and decision making occur at various levels of the organization.The nurse manager has overall responsibility for which of the following?
A)Sending out postcards
B)Organizing a telephone follow-up
C)Monitoring ongoing activities and projects
D)Listing the patient population
Q2) To meet the social and human needs of a target market,it is critical to:
A)Assess the needs and priorities of the target market.
B)Revise the organization's mission statement to reflect external needs.
C)Assess the internal culture and needs.
D)Develop highly sophisticated media.
Q3) Shifts such as changes in the percentage of seniors in the population,governmental initiatives in health care,and the influence of income on health status are factors in the __________ environment.
A)Public
B)Macro
C)Competitive
D)Social
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 17: Leading Change
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12944
Sample Questions
Q1) The wound care nurse decided to involve those to be affected by change early in the change management process.This can positively result in:
A)Coordination.
B)Resistance.
C)Anticipation.
D)Participation.
Q2) Sarah,RN,is one of your most enthusiastic staff members and has been to a workshop on preparing educational materials for patients.On the basis of this workshop,she would like to develop an information Website for patients who are being admitted to the ward.An appropriate response to Sarah's suggestion would be:
A)"That is a great suggestion, but we have no resources for such an expensive undertaking right now."
B)"Perhaps you can keep that in mind as we redesign our charting system."
C)"We have too many seniors as patients, and you know that they don't use technology."
D)"There is a great group here that meets to look at technology pilots. Let's see if you can join them and discuss your idea further."
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Building Teams Through Communication and Partnerships
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12945
Sample Questions
Q1) As a nurse manager,you notice that one of your new nurses has provided exceptional care for a patient with especially complex needs.What would be the MOST effective way of recognizing the nurse's performance?
A)At the next performance review, note specifically what the nurse did to make the patient comfortable.
B)To avoid embarrassing the nurse in front of others, find a way to compliment the nurse in private.
C)When the nurse comes out of the room, tell the nurse specifically what you appreciated about the care that was provided.
D)Encourage the patient to note the care on the patient feedback form so that the institution can recognize the nurse's efforts.
Q2) By following a shared leadership model,the nurse manager believes that staff members will learn to function synergistically.Some teams function synergistically because members:
A)Do not volunteer unwanted information.
B)Actively listen to each other.
C)Listen to the person who believes he or she is an expert.
D)Do not speak unless they are absolutely sure they are correct in their views.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Workforce Engagement and Collective Action
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12946
Sample Questions
Q1) Martin,the unit manager,receives complaints from community agencies that patients who have been discharged from his unit seem to lack understanding about their disorder and immediate strategies for managing elements of their care.Martin checks the patient teaching sheets and notes that the sheets are initialed by staff.He calls the agencies and indicates that teaching has been done.Potential outcomes of Martin's actions include (select all that apply):
A)Poor morale on the unit.
B)Disruption in community relationships.
C)Corruption of patient-staff relationships.
D)Patient outcomes for quality care are met.
Q2) In accomplishing the goal of breakfast for children in elementary school,Leanne is particularly effective in approaching businesses with the needs that the group has determined and articulating the ways that the group has found for businesses to participate.Leanne is exemplifying:
A)Leadership.
B)Followership.
C)Professionalism.
D)Knowledge of context.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Managing Quality and Risk
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12947
Sample Questions
Q1) Healthcare organization X is committed to improving patient outcomes and,as part of the QI process,examines its executive structure and organizational design.This approach recognizes:
A)The importance of decentralized structure in QA.
B)That structure influences nurse burnout and participation in quality improvement initiatives.
C)The need to ensure sufficient supervisory staff to respond in a corrective manner when mistakes occur.
D)That a narrow hierarchy ensures accountability for errors and outcomes.
Q2) A new graduate is asked to serve on the hospital's quality improvement (QI)committee.The nurse understands that the first step in quality improvement is to:
A)Collect data to determine whether standards are being met.
B)Implement a plan to correct the problem.
C)Identify the standard.
D)Determine whether the findings warrant correction.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Translating Research into Practice
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12948
Sample Questions
Q1) The nurse manager of an ICU wants to implement the revised policy and procedure on central line catheter care.What would be the most effective method of getting the staff nurses to incorporate a new evidence-based practice into their care?
A)Conducting an interactive educational workshop
B)Distributing educational materials on clinical units
C)Sharing the results of a chart audit with staff
D)Providing staff with a short DVD on the topic
Q2) At an organizational level,which of the following strategies would assist in ensuring that EBP is incorporated into nursing care?
A)Formation of nursing-only implementation teams
B)Restriction of evidence to RCTs
C)Formation of a network of individuals doing research and/or interested in research utilization
D)Avoidance of partnership with experienced researchers
To view all questions and flashcards with answers, click on the resource link above.
23
Chapter 22: Consumer Relationships
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12949
Sample Questions
Q1) As part of performance appraisal,the nurse manager designs strategies to acknowledge staff members.What practices by the nurse manager best acknowledge staff accountability and contribution?
A)Providing new and varied learning experiences for staff members
B)Fostering group cohesiveness through standardization of unit activities
C)Allowing professionals greater influence over their practices
D)Giving recognition for success and support for failure to staff members
Q2) Technology is integral to a cardiac ICU.Sue,the nurse manager,implements a patient-centered approach that focuses on the meaning of the experience for the patient and family,primary nursing,and a health literacy approach.Sue is:
A)Using high-tech-low-touch approaches.
B)Using high-tech-high-touch approaches.
C)Providing products.
D)Providing tangible products of satisfaction.
Q3) The complexity of the healthcare environment for consumers is increased by:
A)Falling levels of education among the public.
B)Increased levels of poverty.
C)Complex compensatory systems and a variety of delivery systems.
D)Increased numbers of uninsured or underinsured.
To view all questions and flashcards with answers, click on the resource link above.
Page 24
Chapter 23: Conflict The Cutting Edge of Change
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12950
Sample Questions
Q1) Jane has transferred from the ICU to the CCU.She is very set in the way she makes assignments and encourages her new peers to adopt this method without sharing the rationale for why it is better.This is a good example of a process and procedure that creates which type of conflict?
A)Organizational
B)Intrapersonal
C)Interpersonal
D)Disruptive
Q2) Lee,the head nurse in ER,has attempted to meet Jillian,one of her staff RNs,for several days to discuss concerns about Jillian's relationships with her team members.Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying for Jillian and her team members.Each time Lee and Jillian set a time to meet,Jillian phones in sick.In this situation,Lee and Jillian are demonstrating:
A)Similar conflict management strategies.
B)Escalation of conflict.
C)Avoidance and compromise strategies.
D)Competing and compromise strategies.
To view all questions and flashcards with answers, click on the resource link above. Page 25
Chapter 24: Managing Personal/Personnel Problems
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12951
Sample Questions
Q1) Before terminating an employee,a nurse manager must:
A)Be an expert in all legal aspects of termination and discipline practices.
B)Follow the organization's specific policies for addressing disciplinary problems and termination.
C)Function as a counselor for problem employees.
D)Do everything to assist and protect the employee by adjusting standards and policies.
Q2) Clinical incompetence is one of the more serious problems facing a nurse manager.Joyce,the nurse manager,is not aware of the problems of Sarah,a novice nurse.After she investigates,it is obvious that Sarah's peers are covering for her.Which of the following might Joyce include in her meeting with the nurses? (Select all that apply.)
A)"It is a nurse's professional responsibility to maintain quality control."
B)"All instances of clinical incompetence are to be reported."
C)"It is not considered being disloyal when one nurse reports another for poor care."
D)"Patient care is the number one concern. Meeting standards is mandatory and necessary."
E)None of the above
To view all questions and flashcards with answers, click on the resource link above.
Chapter 25: Workplace Violence and Incivility
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12952
Sample Questions
Q1) You need to terminate Gregory,who has had a long-standing history of conflict with you and the staff,and who recently was charged with theft of patient belongings.You consult Human Resources,and together,you develop a plan,which includes:
A)A private meeting with Gregory, a Human Resources representative, and you to deliver the news and deliver the termination notice and all other documents that are related.
B)Planning an opportunity for Gregory to return and be recognized at a staff farewell.
C)Calling Gregory at home to tell him that he is fired and that his paperwork will be sent to him at a future date.
D)Calling him into a meeting in your office on the ward, where assistance is available, should he become upset or agitated.
Q2) A safety and security plan is important to a healthcare organization because it:
A)Lays out preventive measures in relation to violence.
B)Provides direction as to changes in facilities that protect staff.
C)Establishes expectations in relation to behavior and tolerance of violence.
D)Establishes policies and practices that guide prevention of violence and expectations in the workplace.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 26: Delegation An Art of Professional Nursing Practice
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12953
Sample Questions
Q1) The unit manager is working in a large metropolitan facility and is told that two UNPs are to be assigned to work with her.Delegation begins with:
A)Acknowledging the arrival of the second UNP on the unit.
B)Providing clear directions to both UNPs.
C)Matching tasks with qualified persons.
D)Receiving reports from the prior shift.
Q2) County Hospital has position descriptions for all staff,including RN Team Leaders.Sarah,a team leader on the rehab unit,assesses the needs of the patients in her area,assesses the skills and backgrounds of each of the individuals on her team,and then assigns and delegates the appropriate care provider to each patient and task.Sarah's activity in the example described is termed:
A)Passive delegation.
B)Passive accountability.
C)Active delegation.
D)Active responsibility.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 27: Role Transition
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12954
Sample Questions
Q1) Sarah is a nursing graduate of 5 years who is very confident in her clinical skills.She has taken some certificate courses in leadership and management and has considered beginning a graduate degree with this focus.She is excited about being able to use her knowledge and interest by being hired as a nurse manager.Before beginning her new position,Sarah spends time with her nurse executive to clarify the executive's expectations of her and of the unit that she has been hired to manage.Sarah finds a mentor,Amy,who has been in the role of unit manager for 3 years and has a similar interest in clinical excellence.During their frequent meetings,Amy provides assistance with learning aspects of the manager's role,including technical aspects,such as how to interpret budget printouts and to achieve budget outcomes.The success of Amy's coaching depends on:
A)Clarity of Amy's information.
B)Organizational support for the mentor relationship.
C)The congruence of Amy's beliefs with Sarah's beliefs.
D)Willingness of Sarah to receive feedback.
To view all questions and flashcards with answers, click on the resource link above. Page 29
Chapter 28: Self-Management Stress and Time
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12955
Sample Questions
Q1) After several months of heavy patient loads in the Emergency Department and inability to secure sufficient and experienced staff,the department is especially taxed by a train accident that brings in many seriously injured individuals.You observe that Rama ignores the requests of several of the injured,even when time is available to care for them and is rude to two elderly patients.You are concerned that Rama is evidencing which state?
A)Hardiness
B)Depression
C)Role ambiguity
D)Depersonalization
Q2) A hospice nurse has been feeling very stressed at work because of both the physical strain and the emotional drain of working with clients with AIDS.She tries to walk 1 to 2 miles three times a week and to talk regularly with her husband about her work-related feelings.One reasonable stress management strategy would be to:
A)Start taking yoga lessons.
B)Make an appointment to meet with a psychiatrist.
C)Start jogging 5 to 6 miles every day.
D)Plan to go out for a drink with fellow nurses after work every day.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 29: Managing Your Career
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/12956
Sample Questions
Q1) Thomas has been a nurse in your ICU for 10 years.In facilitating Thomas' professional development,you would focus on (select all that apply):
A)Certification for the ICU environment.
B)Discussions about how Thomas can fit with role expectations and relationships.
C)Continuous employment in the same position and the same arrangement for 20 years.
D)Encouraging him to lead changes that leave long-term impacts after his retirement.
Q2) A new graduate is seeking a new position in nursing and wants to "sell" herself effectively.The best strategy is to:
A)Create a résumé.
B)Practice interviewing.
C)Call the personnel offices.
D)Create a curriculum vitae.
Q3) Professional associations:
A)Set regulatory requirements and establish entry requirements for nursing.
B)Offer graduate programs for clinical and career advancement.
C)Possible specializations within the ICU environment.
D)Are open to all individuals who meet the criteria for membership.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 30: Thriving for the Future
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/12957
Sample Questions
Q1) A stroke unit experiences numerous changes related to implementation of new technology,a changed nursing care delivery model,and staff turnover within a period of 6 months.Staff members begin to show signs of reluctance to implement any more changes.This exemplifies:
A)A poor relationship between leaders and staff.
B)Lack of knowledge regarding the importance of changes.
C)Striving to achieve stability in the midst of great disequilibrium.
D)The importance of chaos in promoting adherence with established practices.
Q2) Nursing research has indicated that the foundation for becoming a nursing leader is the ability to:
A)Write effectively.
B)Speak two or three languages.
C)Focus on day-to-day priorities.
D)Think futuristically.
Q3) Which of the following strategies is most important in developing a strong vision?
A)Seeking out evidence to support trends and out-of-the-box thinking
B)Spending time with others with whom we discuss ideas
C)Setting up focus groups to provide information on current realities
D)Being honest and open about what we think for the future
To view all questions and flashcards with answers, click on the resource link above.
Page 32