Healthcare Office Administration
Final Exam Questions
Course Introduction
Healthcare Office Administration provides students with a comprehensive understanding of the administrative and organizational functions required in medical and healthcare settings. The course covers essential topics such as medical office procedures, patient scheduling, electronic health records management, billing and coding, insurance processing, and effective communication with patients and healthcare professionals. Emphasis is placed on professionalism, confidentiality, legal and ethical considerations, and the use of modern healthcare technologies. Students will develop the skills necessary to efficiently manage a medical office environment and support quality patient care within various healthcare facilities.
Recommended Textbook
The Administrative Dental Assistant 3rd Edition by Linda J Gaylor
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18 Chapters
430 Verified Questions
430 Flashcards
Source URL: https://quizplus.com/study-set/1134
Page 2
Chapter 1: Orientation to the Dental Profession
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22256
Sample Questions
Q1) An additional _______ of education is required for a dentist to become a board certified specialist.
A)12-18 months
B)18-24 months
C)2-4 years
D)5-6 years
Answer: C
Q2) More than 400 different transaction and code sets existed before HIPAA.How many transaction code sets are used today?
A)7
B)9
C)11
D)30
Answer: A
Q3) The single most important role of the receptionist is _______.
A)answering the telephone.
B)collecting patient data.
C)projecting a positive and helpful attitude.
D)managing incoming and outgoing mail.
Answer: C
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Chapter 2: Dental Basics
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Health and safety in the dental office must be ensured in accordance with OSHA regulations.The administrative dental assistant who would not be assigned to an area of potential exposure would be classified as which category(ies)?
A)Category I
B)Category II
C)Categories I and II
D)Category III
Answer: D
Q2) The root of each tooth is covered by a thin,hard shell.What is this covering called?
A)Enamel
B)Dentin
C)Cementum
D)Cervix
Answer: C
Q3) A fractured tooth should be color-coded in the patient's chart,in ______,to indicate a condition that requires treatment.
Answer: red
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Chapter 3: Communication Skills and Telephone Techniques
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Sincerity is best communicated when barriers (objects that come between the team member and the patient)are removed.When sincerity is communicated,the patient is more likely to participate in the conversation as an equal with the team member.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Answer: C
Q2) In effective communication,the sender of the message is responsible for _______.
A)selecting the best medium for the message
B)listening to the complete message
C)initiating feedback
D)completing the message transfer before changing the subject
Answer: A
Q3) In a recent study,tone of voice was a more significant factor in the interpretation of a message than body language.
A)True
B)False
Answer: False
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Chapter 4: Written Correspondence
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Of the following types of patient correspondence,which may be prohibited by the state dental board's legal and ethical regulations?
A)Welcome to Our Practice
B)Introduction of a New Associate
C)Direct Mail Promotion
D)Thank You for New Patient Referral
Q2) Written correspondence in the dental office includes all but which of the following?
A)Business letters
B)Monthly newsletters
C)Patient brochures
D)Purchase orders
Q3) Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.
A)True
B)False
Q4) A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.
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6
Chapter 5: Patient Relations
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) How can you provide exceptional,personal patient care?
A)Explain to the patient what will happen next.
B)Allow the phone to go to voice mail if you are working with a patient.
C)Use the patient's name at least once during your conversation.
D)Both A and C
Q2) Specific information related to accepted insurance plans should be kept by the telephone to help the assistant answer questions about insurance policies.Insurance information should be clarified with the patient before dental treatment begins.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q3) When dealing with an angry patient,_______.
A)involve others in the dispute
B)do not become defensive
C)avoid using humor
D)pass the patient off to another team member
Q4) Patients who must wait longer than ______ should be given options to make the wait more comfortable.
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Chapter 6: Dental Healthcare Team Communications
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Staff meetings can serve many functions;of the following,which is not a function of staff meetings?
A)Clinical chart review
B)Gathering staff for social interaction
C)Forum for performance appraisal
D)Tool for organizational communication
Q2) The practice philosophy should focus on three specific points.Which of the following is not addressed in the practice philosophy?
A)The core values of the dental practice
B)The roles and responsibilities of various dental team members
C)The types of services provided
D)The purpose of the dental practice
Q3) Which type of intraorganizational conflict occurs when two dental assistants disagree?
A)Intrapersonal conflict
B)Interpersonal conflict
C)Intergroup conflict
D)Intragroup conflict
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8
Chapter 7: Computerized Dental Practice
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22262
Sample Questions
Q1) The primary purpose of a backup plan is to:
A)safeguard the practice from loss of time and valuable information.
B)provide for storage of information at more than one location.
C)guard against computer downtime.
D)prevent the need for use of a manual system when the computer system is down.
Q2) A paperless dental practice uses a _______ software program.
A)level one (basic)
B)level two (intermediate)
C)level three (advanced)
D)level four (complex)
Q3) Audit trails identify who entered or edited information.This is important for a paperless dental practice because it records all changes to information and identifies who made the changes and on what date.This also meets what legal requirements?
A)Americans With Disabilities Act
B)Mandates of the HIPAA Security Rule
C)American Dental Association guidelines
D)Medicare part D
Q4) The ______ is a unique identification number for healthcare providers that is required on all electronic transactions.
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Chapter 8: Patient Clinical Records
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Administrative safeguards that apply to electronic clinical records include identification of who will supervise compliance with HIPAA Security Standards,a staff clearance procedure that identifies which members of the staff will have access to electronic protected health information (EPHI),and:
A)a disaster recovery plan.
B)access control,which includes unique user identification (password and biometric systems).
C)retention of off-site computer backups.
D)protection of electronic systems,equipment,and data that contain EPHI from environmental hazards and unauthorized intrusion.
Q2) The component of the patient clinical record that is considered "a necessary form" is the:
A)correspondence log.
B)signature on the file form.
C)registration form.
D)treatment plan form.
Q3) The clinical chart notation NSF is an abbreviation for ______.
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Chapter 9: Information Management
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22264
Sample Questions
Q1) You are assigned to do the filing in the dental office.You want to put the files in order before you take them to the record room.Which file will be the first?
A)Joanna Del la Cruz
B)Della,J.Cruz
C)Joanna Della Cruz M.D.Inc.
D)Della Cruz Dental Lab
Q2) Because of their forensic significance,_______ should be kept indefinitely.
A)full mouth radiographic surveys
B)open accounts
C)accident reports
D)contracts
Q3) Aging labels are designed to:
A)designate the patient's age.
B)identify patients who qualify for Medicare insurance.
C)allow for easy identification of when a patient was last seen.
D)identify when labels are old and need to be replaced.
Q4) One or more filing units (e.g. ,the total name)make up a ______.
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Chapter 10: Dental Patient Scheduling
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) In which of the following scenarios is appointment confirmation essential?
A)The patient calls for an appointment.
B)The patient is present in the dental office and needs a follow-up appointment.
C)The patient schedules an appointment through a Web-based program.
D)The patient preschedules an appointment at the conclusion of a recall appointment.
Q2) Pages of the appointment book are divided into _______.
A)rows
B)columns
C)bullets
D)paragraphs
Q3) Which of the following is the appropriate action when it is impossible to see a patient within 10 minutes of his/her arrival?
A)Immediately reschedule the patient.
B)Inform the patient of the delay and the approximate time the dentist will see him/her.
C)Wait at least 20 minutes before informing the patient.
D)No action is necessary unless the dentist must cancel the appointment.
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Chapter 11: Recall Systems
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) The average recall appointment includes all the following except:
A)an examination.
B)radiographs.
C)surgical procedures.
D)prophylaxis.
Q2) The _______ uses a database to identify and track recall patients,saving the dental practice time and money.
A)prescheduled recall system
B)telephone recall system
C)automated recall system
D)mail recall system
Q3) The success of a recall system is dependent on all the following factors except:
A)the dental practice has an efficient method for tracking and contacting patients who fail to return when scheduled.
B)the dental practice consistently schedules at the prescribed time.
C)the patient has dental insurance that will cover preventive care.
D)patients are willing to return for follow-up care and examination.
Q4) Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.
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Chapter 12: Inventory Management
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Sample Questions
Q1) Which of the following usually is not included on the master list of supplies?
A)back ordered products
B)product code or name of vendor
C)name of the supply or product
D)quantity to be ordered
Q2) Saliva ejectors are categorized as _______.
A)consumable supplies
B)disposable supplies
C)nonconsumable supplies
D)both A and B
Q3) Sales representatives for dental supply houses usually visit dental practices
A)weekly or biweekly
B)monthly
C)quarterly
D)annually
Q4) A manual inventory management system is effective but more time-consuming than a computerized inventory management system.
A)True
B)False
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Chapter 13: Dental Office Equipment
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/22268
Sample Questions
Q1) Fill in the blank:
________ is an electronic message center used to direct calls (and messages)to individuals or departments.
A)Computer integration
B)Intercom paging
C)Call forwarding
D)Voice mail
Q2) Which of the following is not an example of operating system software?
A)MS Windows
B)Mac OS X
C)Eaglesoft
D)Unix
Q3) Under what situations should information not be sent via facsimile (fax)machine?
A)When information includes patient information
B)After normal office hours
C)When security cannot be confirmed
D)When notification of receipt is necessary
Q4) A ______ weighs and calculates the correct postage for outgoing mail.
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Chapter 14: Financial Arrangements and Collection
Procedures
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Which of the following is not considered to be a level one collection reminder?
A)If your payment is not received in 10 days,your account will be referred to a collection agency.
B)Prompt payment for regular dental checkups is appreciated.
C)If there is any reason for not paying this balance,please contact us.Thank you.
D)Have you overlooked your balance due? You agreed to send a check after your recall appointment.
Q2) What has proved to be the most effective method for collecting unpaid bills?
A)Repeated bills
B)Letters
C)Telephone calls
D)E-mail messages
Q3) A billing statement should include:
A)a return envelope.
B)a summary of the payment policy (printed on the back).
C)a description of each transaction,in terms that the patient will understand.
D)all of the above
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Page 16
Chapter 15: Dental Insurance Processing
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22270
Sample Questions
Q1) A new administrative dental assistant is learning to complete insurance claims.The claim she is processing is for a minor child who is covered under dental plans from both parents' employers.She asks whether you know which plan should be billed first.Using the Birthday Rule,what would you tell your colleague?
A)The father's insurance should be billed first if he is older than his wife.
B)The parent who has a birth date closest to that of the child is billed first.
C)The parent whose birthday comes first in the year is the primary insurance holder.
D)Call the parents and ask whom they would like you to bill first.
Q2) A patient is in need of an expensive dental procedure.He tells you that although it would be covered at 80% now,in 1 month,it will be covered at 90% when the new benefit year begins.You know that his insurance has:
A)a fixed fee schedule.
B)an incentive program.
C)a capitation program.
D)direct reimbursement.
Q3) How many data items must be entered to complete the ADA Dental Claim Form?
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Page 17
Chapter 16: Bookkeeping Procedures: Accounts Payable
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23 Flashcards
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Sample Questions
Q1) A new employee is asked to present documents that prove he has the right to work in the United States.All the following documents are acceptable,except a(n):
A)expired U.S.passport.
B)unexpired employment authorization document issued by the INS,with a photograph.
C)driver's license and U.S.Social Security card.
D)expired foreign passport with I-551 stamp.
Q2) A(n)_______ is a list that summarizes all invoices sent during the month.
A)accounting report
B)statement
C)pegboard copy
D)payment authorization
Q3) You have been assigned to handle the payroll for the dental office.What government publication would be a helpful reference?
A)IRS Publication 15 Circular E
B)U.S.Treasury Publication 1541
C)IRS Form I-9
D)Form 941
Q4) How long must payroll records be kept?
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18
Chapter 17: Bookkeeping Procedures: Accounts Receivable
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) All the following are components of the financial record,except:
A)patient information.
B)responsible party.
C)insurance coverage.
D)treatment plans and associated costs.
Q2) When transactions are posted in a computerized accounting system,the information is stored in the patient's database and is used to generate:
A)the patient's ledger.
B)the patient's billing statement.
C)the insurance claim.
D)all of the above.
Q3) Accounts payable can be defined as a:
A)system of recording all financial transactions.
B)system that records all financial transactions between a patient and the dental practice.
C)system that records all monies the dental practice owes others.
D)method used to verify and classify all transactions.
Q4) _______ are used to illustrate different financial and patient trends.
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Chapter 18: Employment Strategies
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Sample Questions
Q1) What type of resume arranges information in order of occurrence,with the most recent information presented first?
A)Chronological resume
B)Functional resume
C)Hybrid resume
D)Typical resume
Q2) Which of the following are characteristics of a good cover letter?
A)Cover letters are personalized and are addressed to a specific individual.
B)Cover letters express an interest in working with a specific employer or company.
C)Cover letters should convey enthusiasm and commitment.
D)All of the above.
Q3) An advantage of becoming a dental assistant educator may include which of the following?
A)Sharing of knowledge and experience with others
B)No additional educational requirements are necessary
C)Promoting the development of computer skills
D)Work setting is within a university facility.
Q4) What is an employment agreement?
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