Healthcare Office Administration
Exam Answer Key
Course Introduction
Healthcare Office Administration focuses on the essential skills and knowledge required for effective management and operation of healthcare offices. This course covers topics such as medical billing and coding, patient scheduling, electronic health records management, health information privacy regulations (HIPAA), communication with healthcare professionals and patients, and administrative procedures specific to medical settings. Students will also learn about insurance processing, medical terminology, and the ethical and legal considerations involved in healthcare administration, preparing them for roles in medical offices, clinics, and hospitals.
Recommended Textbook LaFleur Brooks Health Unit Coordinating 7th Edition by Elaine A. Gillingham
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22 Chapters
927 Verified Questions
927 Flashcards
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Page 2
Chapter 1: Health Unit Coordinating
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) One of the first educational programs for HUC was offered at a vocational school in Minneapolis in:
A)1960.
B)1966.
C)1955.
D)1956.
Answer: B
Q2) A requirement for certification of the HUC is:
A)passing the national certification examination administered by the NAHUC.
B)passing an examination given by the nurses' association.
C)passing all of the courses taken in a college curriculum.
D)establishing a minimum level of athletic performance.
Answer: A
Q3) An example of a clinical task is:
A)answering a patient's request on the intercom.
B)filing reports in patients' charts.
C)starting an intravenous line.
D)answering the unit telephone.
Answer: C
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Page 3
Chapter 2: Overview of Health Care Today
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) The cardiovascular diagnostics department performs tests related to:
A)bone and joint disorders.
B)heart and blood vessel function.
C)brain injuries or abnormalities.
D)conditions of the digestive system.
Answer: B
Q2) The pathology department is concerned with:
A)medications used by the patient.
B)diagnostic procedures performed on specimens from the body.
C)diagnostic studies of the brain.
D)diagnostic studies using x-rays,ultrasound,computed tomography (CT),and magnetic resonance imaging (MRI).
Answer: B
Q3) Health care providers must make sure that the EMR system or phone application chosen is:
A)easy to use.
B)compatible with their home computers.
C)HIPAA compliant.
D)approved by the Occupational Safety and Health Administration (OSHA).
Answer: C
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Chapter 3: The Nursing Department and Medical Staff
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) The nursing employee most concerned with assessment,nursing diagnosis,and planning for an individual patient's care is the:
A)director of nurses.
B)RN.
C)LPN.
D)HUC.
Answer: B
Q2) Which of the following is an example of complementary and/or alternative medicine?
A)Chiropractic medicine
B)Orthopedic medicine
C)Pediatric medicine
D)Geriatric medicine
Answer: A
Q3) A patient will be prepared for surgery in the:
A)PACU.
B)operating room.
C)recovery room.
D)preoperative area.
Answer: D
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Chapter 4: Communication Devices and Their Uses
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32 Flashcards
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Sample Questions
Q1) The abbreviation WOW stands for:
A)workstation on wheels.
B)wheels on wheelchair.
C)weight of workstation.
D)workstation of workers.
Q2) The condition of a patient in the intensive care unit (ICU)has just turned critical.The patient's nurse has asked the HUC to page the primary care physician stat.The physician had told the nurse she would be in the hospital visiting other patients and would not leave the building without notifying the ICU.Given this information,what is the best method to use to page this physician?
A)Page the doctor on the physician's voice pager.
B)Telephone the doctor's office and ask staff to page her stat.
C)Enter your floor extension on the doctor's digital pager.
D)Make use of the voice paging system.
Q3) When one is taking a message for a co-worker,important pieces of information to record are:
A)the extension number the call came in on.
B)what your co-worker was doing when the call was taken.
C)if this is a personal or a business call.
D)date,time,caller,and return call number.
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Chapter 5: Communication and Interpersonal Skills
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38 Flashcards
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Sample Questions
Q1) In the middle of a busy afternoon,the HUC is confronted by an angry telephone caller.The best thing the HUC can do is:
A)put the caller on hold to cool off.
B)ignore the anger in what the caller is saying.
C)acknowledge the caller's anger by saying,"I hear your frustration."
D)allow the caller to be verbally abusive.
Q2) The following is an example of symbolic nonverbal communication:
A)hand gestures.
B)body art.
C)eye contact.
D)posture.
Q3) The receiver smiles after hearing a message from the sender.The smile is a component of communication called: A)tact.
B)decoding.
C)feedback.
D)encoding.
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Chapter 6: Workplace Behavior
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43 Flashcards
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Sample Questions
Q1) Which of the following is TRUE of the patient's paper medical record?
A)Any mistake may be erased or obliterated.
B)If a pen is not available,a pencil may be used to write in the chart.
C)White-out may be used only if information is written in the wrong chart.
D)The medical record is a permanent legal document,and only authorized personnel may have access to this chart.
Q2) One suggestion to prepare for an in-person or a phone interview would be to:
A)role play.
B)poll friends who have had interviews.
C)ask employees what to say.
D)be natural-do not prepare.
Q3) When the EMR with CPOE is implemented,the HUC:
A)may have unlimited access to the patient's EMR.
B)is privy to demographic PHI and will be responsible for scanning certain documents into the patient's EMR.
C)has absolutely no access to the patient's EMR.
D)has the same transcription responsibilities as with paper charts.
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Page 8
Chapter 7: Management Techniques and Problem Solving
Skills for Health Unit Coordinating
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Finding diagnostic test results (including the most current)when EMR or paper charts are used is similar because both:
A)require that the testing department be called.
B)require that the doctor be called.
C)may be located on the computer.
D)may be located on the patient's chart.
Q2) An ineffective method of responding to a visitor's complaint regarding his wife's care from the previous day (your day off)would involve:
A)listening carefully and attentively to what the person is saying.
B)refraining from eating or chewing gum while communicating.
C)asking pertinent objective questions and gathering as many facts as possible.
D)responding with statements such as,"I was not here yesterday," or "I'm not responsible for things like that."
Q3) When the EMR with CPOE is used,patient documents faxed from an outside facility are:
A)stored in folders identified with the appropriate patient ID label.
B)sent to the health information management system.
C)scanned into the appropriate patient's EMR.
D)sent to the appropriate patient's doctor's office.
Page 9
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Chapter 8: The Patients Chart or Electronic Medical Record
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32 Flashcards
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Sample Questions
Q1) Anna Jensen and Anna Johnson are both patients on the nursing unit.While stuffing Anna Jensen's chart,the HUC mistakenly used Anna Johnson's ID labels to label the forms.No specific patient information appears on these mislabeled forms.What should the HUC do to correct the error?
A)Complete an incident report because this error falls outside of the norm for this task.
B)Once it has been established that no patient information is noted on the forms,the incorrectly stamped forms may be shredded.
C)Place correct ID labels over the incorrect labels,and reuse the forms.
D)Peel off the ID labels as much as possible,and once the labels are removed,the form may be reused.
Q2) A patient's old record refers to:
A)a senior citizen's record that exceeds 10 years of age.
B)calling the patient's doctor to obtain date(s)of previous admission(s).
C)asking the patient to provide date(s)of previous admission(s).
D)calling or sending a request to HIMS to obtain the patient's records from a previous admission.
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Chapter 9: Health Unit Coordinator Role in Processing of
Electronic,
preprinted,
and Handwritten Doctors Orders
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) An order written EKG now would be ordered:
A)to be done as soon as the EKG technician arrives on the floor.
B)as soon as any available technician might be able to perform the study.
C)as soon as the department sees the order on the computer.
D)stat.
Q2) An order that is executed according to its qualifying phrase and is automatically discontinued after completion is a _____ order.
A)prn
B)standing
C)one-time or short-series
D)doctors'
Q3) Doctors' orders are recorded on a Kardex to:
A)communicate and update orders for the nursing staff.
B)ensure that treatments are given.
C)make it easier to prepare the requisitions.
D)maintain a record of medications.
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Chapter 10: Patient Activity, patient Positioning, and Nursing
Observation Orders
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30 Flashcards
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Sample Questions
Q1) A doctor's order for orthostatic vital signs would require the nurse to take and record the patient's
A)temperature orally.
B)vital signs using a machine that creates static.
C)blood pressure and pulse rate while the patient is supine (lying)and again while erect (sitting and/or standing).
D)temperature rectally,ancillary,aurally,and orally.
Q2) A pulse deficit is defined as the:
A)patient not having a pulse.
B)discrepancy between the patient's ventricular rate detected at the apex of the heart and the arterial rate of the radial pulse.
C)discrepancy between the patient's blood pressure and the pulse rate.
D)discrepancy between the patient's pulse rates when sitting and standing.
Q3) The doctor has written an order for tympanic temp q4h.The patient's temperature would be taken using a(n)_____ thermometer.
A)oral
B)rectal
C)aural
D)glass
Page 12
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Chapter 11: Nursing Intervention or Treatment Orders
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44 Flashcards
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Sample Questions
Q1) The hospital department responsible for the distribution of supplies used for nursing procedures is:
A)the physical therapy (PT)department.
B)the case management department.
C)the CSD.
D)health information management system department (HIMS).
Q2) Currently the emphasis in nursing care is on a more comprehensive,total patient care philosophy,or a(n)_____ approach.
A)alternative
B)complementary
C)herbal
D)holistic
Q3) The abbreviation that indicates both sides (e.g. ,both knees,both sides of the back)is:
A)D/LR.
B)B/L.
C)B/S.
D)TWE.
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13
Chapter 12: Nutritional Care Orders
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27 Flashcards
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Sample Questions
Q1) CHO is the abbreviation for:
A)carbohydrate.
B)protein.
C)an essential fatty acid.
D)coronary health organization.
Q2) The dysphagia diet that is most severely restricted is A) IV.
B) I.
C) III.
D) II.
Q3) Stage 4 of the postoperative diet for the gastric bypass procedure consists of which of the following?
A)Pureed foods
B)Clear liquids
C)Soft solids
D)Gastric bypass liquids
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Page 14
Chapter 13: Medication Orders
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Which of the following patient medications would be noted when ordering an arterial blood gas (ABG)?
A)Coreg
B)Lasix
C)Coumadin
D)Ambien
Q2) To discontinue (DC)a medication on the MAR,the HUC would:
A)carefully write the medication in ink with instructions to not give it.
B)indicate DC on the correct day and time,and draw a line through the days that it will not be used.
C)white out the medication on the days it will not be given.
D)ask the pharmacist to print a new MAR without that medication.
Q3) A clinical decision support system (CDSS)reduces errors by assisting:
A)the nurse when entering notes into the patient's electronic medical record (EMR).
B)the HUC when transcribing the doctors' orders.
C)the doctor when entering orders into the patient's EMR.
D)ancillary personnel when entering progress notes into the patient's EMR.
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Page 15
Chapter 14: Laboratory Orders
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Results of an activated partial thromboplastin time (aPTT)test will assist the physician in monitoring the dosage of:
A)Coumadin.
B)Hepalean (heparin).
C)Cipro,Ciloxan (ciprofloxacin).
D)Diflucan (fluconazole).
Q2) DAT refers to the:
A)date the test was ordered.
B)date the test is to be performed.
C)direct antiglobulin test-a synonym for Coombs' test.
D)direct analysis of testing.
Q3) Antidiuretic hormone (ADH )and adrenocorticotropic hormone (ACTH)tests are performed in which division of the laboratory?
A)Microbiology
B)Serology
C)Chemistry
D)Hematology
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Chapter 15: Diagnostic Imaging Orders
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31 Flashcards
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Sample Questions
Q1) The abbreviation KUB refers to kidneys,_____,and bladder.
A)urethra
B)uterus
C)uvula
D)ureters
Q2) Which of the following is required to include when one is communicating a diagnostic imaging order?
A)The time the doctor wrote the order
B)The reason (clinical indication [CI])for the study
C)A list of all the medications the patient is receiving
D)The name of the patient's closest relative or guardian
Q3) Which of the following sequences (order of scheduling)of diagnostic studies would be appropriate?
A)Barium enema (BE);upper gastrointestinal (UGI);kidneys,ureters,bladder (KUB);bone scan;ultrasound of gallbladder (US of GB);intravenous pyelogram (IVU)
B)KUB,US of GB,bone scan,IVU,BE,UGI
C)UGI,IVU,BE,US of GB,bone scan,KUB
D)US of GB,BE,bone scan,KUB,IVU,UGI
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Chapter 16: Other Diagnostic Studies
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Sample Questions
Q1) Visual examination of the large intestine from the anus to the cecum is accomplished via:
A)proctoscopy.
B)esophagoscopy.
C)colonoscopy.
D)sigmoidoscopy.
Q2) An EGD is a visual examination of which of the following organs?
A)Esophagus,stomach,and duodenum
B)Ear,nose,and throat
C)Esophagus,trachea,and stomach
D)Esophagus,bronchial tubes,and lungs
Q3) A doctor's order for ABG on RA means arterial blood gases on:
A)rate of air pressure.
B)room air.
C)rules of oxygen administration.
D)range of air pressure.
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18
Chapter 17: Treatment Orders
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Sample Questions
Q1) A patient scheduled for a CABG would be having a:
A)coronary anterior bypass graft.
B)cardiac arterial bypass graft.
C)coronary artery bypass graph.
D)coronary artery bypass graft.
Q2) Rale is a term that is used to describe an abnormal respiratory sound that consists of discontinuous bubbling noises.Another term used to describe this sound is:
A)rumble.
B)burgling.
C)crackles.
D)mumbles.
Q3) A metered-dose inhaler (MDI)is a type of:
A)aerosol delivery device.
B)PT treatment.
C)device used by OT.
D)cardiovascular treatment.
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Chapter 18: Miscellaneous Orders
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Sample Questions
Q1) An elderly patient is admitted with bruising and other unexplained physical injuries.The department/personnel within the hospital that would likely be called is:
A)human resources.
B)staff development.
C)the pastor on call.
D)social services.
Q2) To obtain a patient's medical record from another health care facility,a consent is faxed after it has been signed by the:
A)patient's doctor.
B)patient's nurse.
C)patient.
D)patient's case worker.
Q3) Which order would indicate clearly that a patient is not to receive resuscitative measures?
A)NINP
B)ICU
C)DNR
D)DME
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Chapter 19: Admission,preoperative,and Postoperative Procedures
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Sample Questions
Q1) A pediatric patient with a diagnosis of sickle cell anemia returns to the hospital unit at regular intervals for blood transfusions.These admissions most likely fall under the _____ category.
A)inpatient
B)urgent
C)outpatient
D)same-day admit
Q2) In addition to patient name,sex,birth date,health record number,and patient account number,the identification bracelet worn by the patient will contain:
A)names of consulting doctors.
B)patient's diagnosis.
C)name of attending doctor.
D)Social Security number.
Q3) A patient who is assigned to a bed in the hospital for a period shorter than 24 hours is considered a(n):
A)outpatient.
B)pre-admit.
C)ambulatory patient.
D)inpatient.
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Chapter 20: Discharge, transfer, and Postmortem Procedures
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Sample Questions
Q1) Custodial care refers to:
A)care rendered by a priest,minister,or other religious figure.
B)volunteer assistance on your floor.
C)the parent with custody of the hospitalized child.
D)nonmedical care such as bathing,feeding,and protecting the patient.
Q2) When the electronic medical record (EMR)with computer physician order entry (CPOE)is implemented,the HUC may have to perform which additional task?
A)Transporting the discharged patient out of the hospital
B)Assisting the discharged patient with packing and dressing
C)Taking and recording the discharged patient's vital signs
D)Printing computerized discharge instructions and medication information
Q3) An autopsy is the same as a(n):
A)coroner's case.
B)postmortem examination.
C)organ procurement.
D)clinical death.
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22
Chapter
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Sample Questions
Q1) Which of the following is a common hospital-acquired infection?
A)Coccidioidomycosis
B)Pneumonitis
C)Pseudomonas
D)Mononucleosis
Q2) An episode that does not normally occur within the regular hospital routine is:
A)protective care.
B)risk management.
C)an incident.
D)a standard precaution.
Q3) An opportunistic infection is an infection that:
A)takes advantage of a patient's weakened immune system.
B)is spread by a person who is in the wrong place at the wrong time.
C)is spread by an employee who did not practice standard precautions.
D)is acquired from within the hospital.
Q4) A patient in airborne precautions would:
A)be required to wear a mask at all times.
B)be placed in a room with high-efficiency filtration.
C)not be allowed to have any visitors.
D)be discharged to a private facility as soon as possible.
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Chapter 22: Medical Terminology, basic Human Structure, and Disorders
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Sample Questions
Q1) A patient presented with scrotal swelling.The doctor's examination revealed that this swelling was caused by the collection of fluid in the membrane covering the testes.The diagnosis will be:
A)hydrocele.
B)cystocele.
C)nephrolithiasis.
D)ureteralgia.
Q2) The medical term that means study of skin is:
A)cytology.
B)histology.
C)pathology.
D)dermatology.
Q3) The combining vowel is used to:
A)provide a pause when pronouncing a medical term.
B)ease pronunciation.
C)modify the term at its beginning.
D)modify the term at the end of the word.
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Page 24