Healthcare Management Question Bank
Course Introduction
Healthcare Management explores the fundamentals of organizing, leading, and overseeing healthcare organizations and systems. This course introduces students to essential concepts such as healthcare policies, organizational behavior, financial management, human resources, quality improvement, and patient safety within healthcare environments. By examining the unique challenges faced by healthcare administrators, students develop the strategic and operational skills needed to effectively manage hospitals, clinics, and public health institutions. Emphasis is placed on decision-making, ethical issues, technology integration, and adapting to regulatory changes in the rapidly evolving healthcare landscape.
Recommended Textbook
Project Management The Managerial Process 7th Edition by Erik Larson
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16 Chapters
1624 Verified Questions
1624 Flashcards
Source URL: https://quizplus.com/study-set/2855
Page 2
Chapter 1: Modern Project Management
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/56924
Sample Questions
Q1) Governance of all project management processes and procedures helps provide senior management with all of the following EXCEPT
A)A method to ensure projects that are important to senior management are being implemented.
B)An assessment of the risk their portfolio of projects represents.
C)An overview of all project management activities.
D)A metric to measure the improvement of managing projects relative to others in the industry.
E)A big picture of how organizational resources are being used.
Answer: A
Q2) Describe what project governance means to project management.Why is it important to organizational strategy?
Answer: Project governance means applying a set of knowledge, skills, tools and techniques to a collection of projects in order to move the organization toward its strategic goals.
Q3) Small business development is a major driver of project management.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Organization Strategy and Project Selection
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Which of the following questions does the organization's mission statement answer?
A)What are our long-term strategies?
B)What are our long-term goals and objectives?
C)How do we operate in the existing environment?
D)What do we want to become?
E)All of these are answered by the mission statement.
Answer: D
Q2) One who endorses and lends political support for the completion of a specific project is known as the
A)Project manager.
B)CEO.
C)Project sponsor.
D)Project lead.
E)Sacred cow.
Answer: C
Q3) Project managers should not engage in organizational politics.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Organization: Structure and Culture
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Identify and briefly describe three of the 10 primary characteristics of organization culture.
Answer: Member identity, team emphasis, management focus, unit integration, unit integration, control, risk tolerance, reward criteria, conflict tolerance, means vs.end orientation and open system focus.
Q2) A disadvantage of using the functional form of project management structure is that projects generally take longer to complete.
A)True
B)False
Answer: True
Q3) There are strong connections among project management structure, organizational culture, and project success.
A)True
B)False
Answer: True
Q4) Any organization has its own personality, much like an individual's personality.
A)True
B)False Answer: False
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Chapter 4: Defining the Project
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Scope creep can be reduced by carefully writing a(n)__________ statement.
Q2) The project charter provides the project manager with written authority to use organizational resources for project activities.
A)True
B)False
Q3) One of the items included on a project scope statement or checklist is the review with the customer.
A)True
B)False
Q4) The highest element in the hierarchical breakdown of the WBS is the first major deliverable for the project and the lowest element is a work package.
A)True
B)False
Q5) A communication plan should include limits on who has access to certain kinds of information.
A)True
B)False
Q6) In project management terms, what is meant by "managing the trade-offs"?
Q7) Identify and briefly describe the five steps in defining a project.
Page 6
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Chapter 5: Estimating Project Times and Costs
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/56920
Sample Questions
Q1) The preferred method for situations involving strategic decision making, projects with a high degree of uncertainty, and projects with an unstable scope is the ___________ approach to estimating project time and costs.
Q2) The information necessary to conduct a bottom-up estimate of project time and costs starts with the ___________.
Q3) The estimating approach that is best to use on projects where there is an unusual amount of uncertainty surrounding the project and when it is impractical to estimate times and costs for the entire project is known as ___________.
Q4) A good starting point for developing time and cost estimates is
A)Past experience.
B)Work packages.
C)Task analysis.
D)Time and motion studies.
E)Work breakdown structure.
Q5) Estimates should be based on normal conditions, efficient methods, and a normal level of resources.Explain.
Q6) List and briefly describe four reasons why estimating time and cost are important to project management.
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Chapter 6: Developing a Project Plan
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/56919
Sample Questions
Q1) A(n)__________ activity is frequently used to identify the use of fixed resources or costs over a segment of the project.
Q2) Which of the following represents an activity on an activity-on-node (AON)project network?
A)An arrow
B)A line
C)A node
D)Both an arrow and a line
E)An arrow, a line and a node all represent activities
Q3) A project network provides the basis for ________________________________ .
A)organizational authority
B)completing the effort on time and within budget
C)scheduling labor and equipment
D)None of these choices are correct.
Q4) The _________ lag is the most typical type of lag that is encountered in developing networks.
Q5) Identify and briefly describe the four types of lags giving an example for each type.
Q6) A(n)_____________ calculates how late an activity can start and finish.
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Q7) What is a Gantt chart and what advantages does it have over project networks?
Chapter 7: Managing Risk
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/181494
Sample Questions
Q1) An unanticipated event that occurs which is beneficial to a project is known as a(n)
A)Management Reserve.
B)Success Factor.
C)Unscheduled Activity.
D)Positive Risk.
Q2) When considering risk management, what is an opportunity? List and briefly describe 4 different responses to an opportunity.
Q3) Which of the following is NOT one of the steps in the risk management process?
A)Risk response development
B)Risk assessment
C)Risk identification
D)Risk tracking
E)Risk response control
Q4) Which of the following activities might you consider adding a time buffer to?
A)Activities with severe risks
B)Merge activities that are prone to delays
C)Activities with scarce resources
D)Noncritical activities with very little slack
E)You might consider adding a time buffer to any of these activities.
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Chapter 8: Scheduling Resources and Costs
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/56917
Sample Questions
Q1) In a resource-constrained project, which of the following is most likely to be changed?
A)The completion date
B)The budget
C)Project quality
D)Resource levels
E)Scope creep
Q2) Resource leveling or smoothing can have all the following results on a project EXCEPT
A)Lower peak resource demand.
B)Reduced resource need over the life of the project.
C)Reduced fluctuations in resource demand.
D)A longer project duration.
E)A more sensitive network.
Q3) Without a time-phased budget a good project schedule and cost control are impossible.
A)True
B)False
Q4) Identify and briefly describe two ways to classify projects with scheduling problems.
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Chapter 9: Reducing Project Duration
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/56916
Sample Questions
Q1) When it is necessary to reduce project duration and resources are constrained, which of the following is NOT a reasonable option?
A)Establishing a core project team
B)Fast-tracking
C)Reduce project scope
D)Compromise quality
E)Critical-chain project management
Q2) An activity's normal time and cost are 5 and $40, respectively.Its estimated crash time and cost are 4 and $70, respectively.This activity's crash cost per time unit is
Q3) Intense global competition and rapid technological advances create pressure to develop projects rapidly.This is an example of reducing project duration caused by
A)Imposed project deadlines.
B)Time to market.
C)Unforeseen project delays.
D)High overhead.
E)Incentive contracts.
Q4) Why should a project manager be cautious when adding resources to reduce project duration?
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Chapter 10: Being an Effective Project Manager
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/56915
Sample Questions
Q1) Managing upward relationships involve project managers become skilled at the art of persuading superiors.
A)True
B)False
Q2) Give two advantages gained when a project manager takes the time to map relationship dependencies.
Q3) Successful project managers tend to adopt a hands-on approach to managing projects.
A)True
B)False
Q4) A high-ranking manager who advocates the project and uses her or his influence to gain approval of the project is a project
A)Promoter.
B)Champion.
C)Godfather.
D)Sponsor.
E)Advocate.
Q5) "Managing a project and leading a project is essentially the same thing." Agree or disagree, and support your conclusion.
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Chapter 11: Managing Project Team
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/56914
Sample Questions
Q1) Individual rewards for outstanding work would NOT include
A)Letters of commendation.
B)Public recognition.
C)Desirable job assignments.
D)Judiciously making exceptions to the rules.
E)All of these are examples of individual rewards for outstanding work.
Q2) Overcoming cultural difference can pose a challenge to geographically distributed teams.
A)True
B)False
Q3) Going native is the ability that some project teams have to bypass the normal policies and procedures that everyone in the organization is supposed to follow.
A)True
B)False
Q4) Co-location of team members, team names, and team rituals are common vehicles for establishing a team identity.
A)True
B)False
Q5) When conducting project meetings, why is the first meeting so important?
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Chapter 12: Outsourcing: Managing Interorganizational Relations
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to add a _________ clause to the contract.
Q2) One key focus of principled negotiation is to separate people from the _________.
Q3) The best defense against unreasonable, win/lose negotiators is having what Fisher and Ury call a strong BATNA.
A)True
B)False
Q4) Which of the following is NOT a key to successful partnering relationships?
A)Mutual trust
B)Jointly shared risk
C)Total company involvement
D)Independent project teams
E)Long-term commitment
Q5) Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.
Q6) Projects are more prone to conflict when outsourcing project work.The primary control mechanism for dealing with and resolving problems is known as _________.
Page 14
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Chapter 13: Progress and Performance Measurement and Evaluation
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Jim receives the following information on his project: PV = 1000, EV = 1200, AC = 800, BAC = 2000, EAC = 1333.How is the project doing in terms of schedule?
A)More work has been done than planned
B)Less work has been done than planned
C)The same amount of work has been done than planned
D)The project has cost less than planned
E)There is not enough information to draw a conclusion
Q2) The _________ index measures the project percent complete in relation to the resources that were budgeted.
Q3) Which of the following methods will measure the cost efficiency of the work accomplished to date?
A)SV/CV
B)EV/PV
C)EV/AC
D)AC/SV
E)AC/CV
Q4) What is the percent complete rule and what role does it play when developing an earned value cost/schedule system?
Q5) An SPI index of 1.22 indicates that the project is ________ of schedule.
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Chapter 14: Project Closure
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99 Flashcards
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Sample Questions
Q1) Motivation can be the chief challenge when wrapping up closure activities.
A)True
B)False
Q2) Team performance management is well-documented and understood enough that Team Evaluations are commonplace and accurate.
A)True
B)False
Q3) Why would a manager begin the evaluation process by asking the individual to evaluate his or her contributions to the project?
Q4) Completing Team Evaluations relies upon ____________ to be in place before the project begins.
A)A completed scope document
B)Budget constraints
C)Quality controls
D)Core of conditions
Q5) Identify the five common parts to the final project report.Which is considered the most valuable and why?
Q6) The typical mechanism for evaluation of teams is a ________ administered by a consultant.
Page 16
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Chapter 15: International Projects
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Project professionals assigned to foreign countries should have a minimal understanding of _________.
A)Equal opportunity
B)Dress codes
C)Business protocols
D)Holidays
E)All of these are examples of areas an international project manager should have minimal understanding of before traveling
Q2) The stages of culture shock include all of the following EXCEPT
A)Gradual adjustment.
B)Irritability and hostility.
C)Honeymoon.
D)Repatriation.
E)Adaptation.
Q3) What is a guideline/caution when working with the French on projects?
Q4) The environmental factor that involves the capacity of a country's military and police forces to prevent and respond to attacks is called security.
A)True
B)False
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Chapter 16: An Introduction to Agile Project Management
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/56909
Sample Questions
Q1) Owners have the option to change features and priorities at the end of each sprint if desired.However, no changes should be made once a sprint has started.
A)True
B)False
Q2) In many cases, _________ only begin to understand what they actually desire when they are provided with someone's impression of what they want.
A)Project managers
B)Customers
C)Sponsors
D)Team leaders
E)None of these choices are correct.
Q3) Using traditional approaches to project management, once the project scope has been firmly established, every detail of the project is defined through the ________.
A)Deliverables
B)Job tickets
C)WBS
D)Estimates
E)Risks
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