Healthcare Management
Mock Exam
Course Introduction
Healthcare Management explores the principles and practices involved in leading and administering healthcare organizations. The course covers topics such as healthcare systems, organizational behavior, strategic planning, financial management, human resource management, quality improvement, and ethical and legal issues in healthcare. Students will learn about the challenges faced by healthcare administrators and develop skills for effective decision-making, leadership, and communication in a dynamic and complex healthcare environment. This course prepares students to understand the managerial roles that ensure efficient and effective delivery of healthcare services.
Recommended Textbook
Health Information Management of a Strategic Resource 5th Edition by Mervat Abdelhak
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18 Chapters
1158 Verified Questions
1158 Flashcards
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Page 2
Chapter 1: Health Care Systems
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) In which of the following is permission granted to practitioners by the governing board to provide well-defined patient care services?
A) Medical staff membership
B) Board certification
C) Licensure
D) Clinical privilege
Answer: D
Q2) The full legal authority in a hospital rests with which organization entity?
A) CEO
B) Governing body
C) Medical staff
D) Executive committee
Answer: B
Q3) A(n) ____________________ is a legal written document that specifies a patient's preference regarding future health care, especially in relation to resuscitation and life-extending measures.
Answer: Advance
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Chapter 2: The Health Informatics and Information
Management Profession
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Elevating the standards for clinical records was the mission of the first organization of medical record librarians.
A)True
B)False
Answer: True
Q2) The board of directors of American Health Information Management Association manages the property, business, and affairs of the association.
A)True
B)False
Answer: True
Q3) Education programs for medical record technicians (now called health information technicians) began in the 1970s.
A)True
B)False
Answer: False
Q4) The principal source of reimbursement information is the clinical record.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Health Information Infrastructure and Systems
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) List three reasons why office-based providers of health care are likely to adopt electronic health record systems.
Answer: The ability to download data directly into billing systems, federal incentives to use electronic systems for clinical records and prescribing medications, ability to track patients who need routine specialized examinations and send reminders, ability to have legible records, ability to monitor for quality of care practices, ability to transfer data/records digitally, and more
Q2) Contains data content standards for electronic health records.
A)HL7
B)DICOM
C)NCPDP
D)IEEE 1073
E)CHI
F)RxNorm
G)SNOMED
H)ASTM 1384
I)LOINC
J)HIPAA transactions
Answer: H
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Chapter 4: Health Data Concepts and Information
Governance
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) When reference is made to health care data having integrity, it means that the data are complete and accurate.
A)True
B)False
Q2) Providers of care use clinical data for determining effective utilization of services.
A)True
B)False
Q3) When designing forms and computer views, one should consult regulations and standards in addition to the needs of the user.
A)True
B)False
Q4) Entering the same data over and over again in different application programs (e.g., patient name, address, Social Security number, telephone number, etc.) is termed
A) Normalization.
B) Inconsistency.
C) Integrity.
D) Redundancy.
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Chapter 5: Data Access and Retention
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Why is the master patient index maintained permanently?
A) HIPAA requires it to be maintained permanently.
B) Patients cannot remember their numbers when asked for them.
C) The same MPI can be used to identify the patient in different health care systems.
D) It is the key to identifying all patients who have been treated by the facility.
Q2) When water damage has compromised a large volume of paper health records in the file unit during a flood or other kind of water disaster, one immediate action to take is to
A) Air dry this large volume of records.
B) Turn on the air conditioning.
C) Separate all coated paper such as electrocardiograms.
D) Move all records outside to dry.
Q3) An automated record tracking system is unencumbered by multiple file room locations.
A)True
B)False
Q4) ______________________________ is one advantage of implementing an electronic document management (EDM) system.
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Chapter 6: Electronic Health Record Systems
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) There have been a number of barriers to successful health information exchange. Which of the following is tied to technology?
A) Business case
B) Privacy and security
C) Lack of funding
D) Competitive disadvantage
E) All of the above
Q2) Producing an integrated health information system that does everything well is now easy to accomplish.
A)True
B)False
Q3) There is no easy way to check for data and information consistencies in paper records.
A)True
B)False
Q4) Name three key diagnostic or treatment devices that are not yet necessarily part of an organization's electronic health record system.
Q5) Define "users" as related to health information systems.
Q6) Write a definition of an electronic health record.
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Chapter 7: Classification Systems, Clinical Vocabularies and Terminology
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) Systematized Nomenclature of Medicine (SNOMED) disease concepts include morphology.
A)True
B)False
Q2) Which is descriptive of the International Classification of Diseases (ICD) coding system?
A) Glossary
B) Epistemologic nosology
C) Statistical classification
D) Nomenclature
Q3) Diagnostic Statistical Manual, 5th edition (DSM-5) is a psychiatric care classification system.
A)True
B)False
Q4) Variations in inpatient and outpatient coding rules do not affect the clinical usefulness of the data.
A)True
B)False
Q6) List five characteristics of useful clinical terminologies. Page 9
Q5) This classification system classifies neoplasms: ______________________.
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Page 10
Chapter 8: Technology, Applications and Security
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Results reporting is the process of scanning documents into a clinical system.
A)True
B)False
Q2) Each wireless network has a service set identifier.
A)True
B)False
Q3) QR code technology allows for all kinds of documents to contain a QR code and be able to be read without a specialized bar code scanner.
A)True
B)False
Q4) List one reason why health care information systems have been able to expand in both scope and presence in most health care organizations.
Q5) Within an object-oriented database, there are two objects-a social worker and a nurse. There is a third object, employee, of which the social worker and nurse are members. What does the concept of "inheritance" refer to in this example?
Q6) Standard query language (SQL) is designed to enable queries to databases.
A)True
B)False
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Chapter 9: Health Information Systems: Collaboration,
Analysis, Design, Implementation, and Operations
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) In a data flow diagram, a closed rectangle is used to represent which of the following?
A) External entity
B) Data flow
C) Data store
D) Data process
Q2) In the absence of clear principles and policies concerning information management, staff will always work it out.
A)True
B)False
Q3) When a HIM director realizes there is a problem with attending physicians receiving their transcribed reports in the EHR for authentication, she decides to use tools to identify where the issue(s) is(are) occurring. The general term for these tools is(are) ___________________________ tools.
Q4) When considering the physical design of a system, window interfaces can be used to provide views of the document.
A)True
B)False
Page 12
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Chapter 10: Statistics and Data Presentation
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Which denominator is appropriate for computing the maternal death rate?
A) Total discharges (including deaths) of all patients
B) Total discharges (including deaths) of obstetrical patients
C) Total deaths of obstetrical patients
D) Total discharges of surgical patients
Q2) What is an infection called that occurs more than 72 hours after admission?
A) Community-acquired infection
B) Comorbidity
C) Complication
D) Nosocomial infection
Q3) The ____________________ denotes the middlemost value when the values are arranged in numerical order.
Q4) The ____________________ is the average number of observations.
Q5) What is it called when every member of the population has the same chance of being included in the sample and the selection of one member has no effect on the selection of another member?
A) Random sample
B) Type II error
C) Population
D) Type I error
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Chapter 11: Research and Epidemiology
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) Research and human rights committee
A)Independent variable
B)Dependent variable
C)Institutional review board
D)Risk factors
E)Specificity
F)Confounding variables
G)Case
H)Control
I)Research question
J)Historical-prospective study
K)Recall bias
L)Interviewer bias
Q2) A case-control study should find controls similar to the characteristics of the cases (such as age and sex), but without the disease, and obtain histories on them.
A)True
B)False
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Page 14
Chapter 12: Performance Management and Patient Safety
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) The mortality rate has been determined to be the most reliable clinical outcome measure.
A)True
B)False
Q2) When a physician reviews the health records of another physician, this is often called peer review.
A)True
B)False
Q3) The concept underlying lean thinking is
A) Cost savings.
B) Improved quality.
C) Decreased errors.
D) Value.
Q4) Which type of organization is not accredited by the National Committee for Quality Assurance (NCQA)?
A) Managed behavioral health care organization
B) Health maintenance organization
C) Ambulatory health care organization
D) Accountable care organization
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Chapter 13: Data Analytics: Reporting, Interpretation, and Use
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) The establishment of statewide cancer registries in states where population-based registries did not exist was a result of federal legislation.
A)True
B)False
Q2) The Certified Health Data Analyst (CHDA) is a newly created credential offered by the American Cancer Society.
A)True
B)False
Q3) The process of developing a data dictionary involves which of the following?
A) It is a consensus among individuals to share information in a specified way so that all participants derive the same meaning from the content.
B) Accumulating a list of data elements over time so that new elements are captured as the electronic health record evolves
C) Performance indicators are constantly evolving, and it facilitates sharing of information.
D) It is an information repository that gives participants several meanings on the basis of the content of the electronic health record.
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Page 16
Chapter 14: Public Health Informatics
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Mexico has more current cases of tuberculosis than the United States.
A)True
B)False
Q2) Public health provides both direct clinical services and community services.
A)True
B)False
Q3) Females age 13-15 are encouraged to get the HPV vaccine. The target for HPV in Healthy People 2020 is 80%. The current reported level (2008) is approximately
A) 10-15%.
B) 21-25%.
C) 16-20%.
D) 26-30%.
Q4) Public health focuses on what society can do to assure healthy conditions for its citizens and concentrates on populations, not individuals.
A)True
B)False
Q5) HEDIS reporting combines reference data from the CDC with HEDIS data.
A)True
B)False
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Chapter 15: Privacy and Health Law
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Health information management professionals and their employers have a legal duty to maintain health information on the facility's patients.
A)True
B)False
Q2) Health information can be admitted to a court proceeding as a business record.
A)True
B)False
Q3) If an order to appear in court and to bring patient records with you is defective because some key information is missing, the subpoena can be ignored.
A)True
B)False
Q4) A _________________________ is a court order requiring someone to come before the court with certain records or documents.
Q5) Minors who are married, living away from home, responsible for their own support, and who the law recognizes as being able to make their own decisions and agreements are generally called ____________________.
Q6) The U.S. Bill of Rights is a source of ____________________ law.
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Page 18
Chapter 16: Human Resource Management
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Which of the following is an example of disparate treatment?
A) Members of a protected group are subject to stricter attendance rules.
B) A neutral staffing practice results in discrimination against protected groups.
C) Height restrictions are set for all security guards.
D) All employees are required to take an intelligence test.
Q2) Which of the following legislative acts is associated with defining and protecting employees' pension rights and other employee benefits?
A) National Labor Relations Act
B) Family and Medical Leave Act
C) Employee Retirement Income Security Act
D) Civil Rights Act of 1991
Q3) Aptitude and psychological tests are performance-based tests.
A)True
B)False
Q4) What are some common objectives that health care organizations pursue through effective compensation management?
Q5) What are some constraints that arise in recruitment that affect the size of the applicant pool?
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Chapter 17: Operational Management
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Sample Questions
Q1) Project management is a skill set that emphasizes planning and implementing a specific objective.
A)True
B)False
Q2) A _________________ can be used to determine alternative actions for solving a problem such as when there is an unexpected volume of requests by patients for medical records.
Q3) Departmental productivity standards help employees understand expected job performance.
A)True
B)False
Q4) "To assure the correct patient identification number is assigned 100% of the time" is an example of a(n) ___________________.
Q5) Repetitive strain or stress injuries are a potential problem for medical transcriptionists.
A)True
B)False
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Page 20
Chapter 18: Revenue Cycle and Financial Management
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Define the terms variable costs and fixed costs. Give examples of each.
Q2) When a current ratio is 3.2, it indicates that the health care organization has only 3% of the cash it needs to cover its liabilities.
A)True
B)False
Q3) What does writing off accounts receivable mean?
Q4) In the process of preparing the various budgets, the proposed outlay for the optical imaging equipment would be included in the ____________________ budget.
Q5) In addition, the Capital Expenditure Committee will examine the _______ to determine objectively whether the benefits to be received from the optical imaging system are the best alternative use of the organization's investment funds.
A) Charge master
B) Opportunity cost
C) Ratio analysis
D) Both b and c
Q6) ___________________ to determine whether what is being expended in the newly implemented system is the same as what was planned.
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Page 21