Healthcare Management
Final Exam Questions
Course Introduction
Healthcare Management explores the principles and practices essential for effectively leading and administering healthcare organizations. This course covers topics such as healthcare systems, organizational structure, strategic planning, human resource management, healthcare policy, ethical issues, and financial management within healthcare settings. Students will gain an understanding of the complexities of the healthcare environment and develop skills to enhance decision-making, improve patient care delivery, and lead teams in hospitals, clinics, and other healthcare institutions.
Recommended Textbook
Healthcare Human Resource Management 3rd Edition by Walter J. Flynn
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14 Chapters
617 Verified Questions
617 Flashcards
Source URL: https://quizplus.com/study-set/831 Page 2
Chapter 1: The Nature and Challenges of Healthcare HR Management
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46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/16504
Sample Questions
Q1) Which of the following is not a key area identified in the text regarding the current environment of healthcare?
A) Advances in technology
B) Health Insurance Portability and Accountability Act
C) Shortages of needed personnel
D) Growing numbers of insured persons
Answer: D
Q2) Studies show that there are significant disparities in how minorities access,receive,and benefit from the nation's healthcare system.
A)True
B)False Answer: True
Q3) Unlike other industries,the increase in competition in the healthcare has not led to noticeable price competition because the increases in technology have increased the cost of providing care.
A)True
B)False Answer: True
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Chapter 2: Healthcare HR Competencies, Structures, and Quality Standards
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/16505
Sample Questions
Q1) Today's healthcare HR professional must possess __________.
A) Business knowledge
B) Various behavioral competencies
C) Appropriate education
D) All of the above
Answer: D
Q2) A requirement for the Professional in Human Resources (PHR)designation is __________.
A) 8 years of professional HR experience
B) A graduate degree
C) 5 years of management experience
D) Passage of a comprehensive examination
Answer: D
Q3) As healthcare HR departments take steps to demonstrate their organizational importance,they must __________.
A) Chair internal committees
B) Conduct employee satisfaction surveys
C) Consider the promotional opportunities for their department
D) Provide quantitative measures of their productivity
Answer: D
Page 4
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Chapter 3: Strategic HR Management
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/16506
Sample Questions
Q1) The HR strategic planning process includes __________.
A) Forecasting
B) Customer satisfaction survey
C) Cost/benefit analysis
D) Budgeting
Answer: A
Q2) If a visiting nurse is using an open conference room to work,one would probably say that this employee __________.
A) Is an office nomad
B) Has a virtual office
C) Is a part-time employee
D) Is telecommuting
Answer: B
Q3) The greatest shift occurring between the HR management roles is __________.
A) Less administrative and more strategic
B) Less operational and more administrative
C) Less operational and more employee advocate
D) Less employee advocate and more strategic
Answer: A
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Page 5
Chapter 4: Legal Issues Affecting the HR Workplace
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/16507
Sample Questions
Q1) Employers can control many problems and expenses associated with EEO complaints by __________.
A) Having a lengthy, thorough review of the situation
B) Quickly referring claims to an outside agency
C) Developing an internal complaint system
D) All of the above
Q2) A hostile work environment exists if conduct __________.
A) Was offensive
B) Interfered with an employee's work performance
C) Affected the employee's psychological well-being
D) None of the above
Q3) The Civil Rights Act of 1991 clarifies that the plaintiffs bringing discrimination charges must identify the particular employment practice being challenged and must show that protected-class status was a major factor.
A)True
B)False
Q4) The Civil Rights Act prohibits discrimination based on sexual orientation.
A)True
B)False
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Chapter 5: Job Design and Analysis
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16508
Sample Questions
Q1) Information used in job analysis includes __________.
A) Working conditions, equipment, and supervision received
B) Work behaviors, financial impact, and performance standards
C) Work activities, knowledge, and skills
D) All of the above
Q2) Departmental objectives directly affect job design.
A)True
B)False
Q3) A job description defines the activities to be done on a job,while the job specifications list the KSAs needed to perform the job satisfactorily.
A)True
B)False
Q4) Which of the following HR activities are affected by job analysis?
A) Union relations
B) Recruiting and selection
C) Compensation
D) All of the above
Q5) KSA stands for knowledge,skills,and attitude.
A)True
B)False
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Chapter 6: Healthcare Recruitment and Selection
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16509
Sample Questions
Q1) Which of the following is not required under The Fair Credit Reporting Act?
A) Obtaining written consent from the person being checked
B) Furnishing the applicant with a copy of the report
C) Disclosure that a credit check is being performed
D) Proof that credit history is relevant to the job duties
Q2) Which of the following is not considered an internal referral source for recruitment?
A) Family members of current employees
B) Former employees
C) Internet
D) Previous applicants
Q3) Drug testing has decreased in the past few years.
A)True
B)False
Q4) A selection criterion is a characteristic that a person must have to do the job successfully.
A)True
B)False
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Chapter 7: Organizational Relations and Employee
Retention in Healthcare
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/16510
Sample Questions
Q1) Work flexibility can be accomplished through __________.
A) Parent shifts
B) Telecommuting
C) Compressed work week
D) All of the above
Q2) Programs that encourage employees to pursuer new opportunities without leaving their current organization are considered:
A) Internal transfer plans
B) Career planning
C) Training continuity planning
D) Promotion programs
Q3) While supervisors can do many things to impact retention,how have individual employees defined a "good" boss?
A) The supervisor provides coaching and career development
B) Performance reviews are given timely and respectfully
C) Communication is open and the supervisor listens and responds to the employees' concerns
D) All of the above
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Chapter 8: Training and Development in Healthcare Organizations
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16511
Sample Questions
Q1) All of the following are primary considerations when designing training except __________.
A) Determining learner readiness
B) How learners are motivated to learn
C) Understanding different learning styles
D) Designing training for transfer
Q2) A problem with the pre/post measure of evaluating training is __________.
A) Being able to intervene in the workplace at the appropriate times
B) The difficulty of constructing a good test
C) Being able to eliminate cultural discrimination
D) Knowing if the training was really responsible for the change
Q3) For an effective coaching environment to exist __________.
A) The employee must view the supervisors as experts in that particular field
B) The supervisor must see the employee as a worthwhile understudy
C) A healthy and open relationship must exist between the employee and the employer
D) All of the above
Q4) E-learning is the most prevalent training method used today.
A)True
B)False
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Chapter 9: Performance Management in Healthcare Organizations
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16512
Sample Questions
Q1) When a self-rating evaluation is used there are usually no other forms of information gathering tools used.
A)True
B)False
Q2) Results-based criteria,when used for evaluation performance __________.
A) Focuses on specific behaviors that lead to job success
B) Considers what the employee has done or accomplished
C) Determines how well the employees do their jobs
D) Identifies character traits that result from job success
Q3) The process of evaluating an employee's performance is called __________.
A) Performance criteria
B) Performance process
C) Performance appraisal
D) Performance standards
Q4) The two general uses of performance appraisal,which are often in conflict,are
A) Salary administration and discipline
B) Training and development
C) Administrative and development
D) Coaching and career planning
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Chapter 10: Employee Relations in the Healthcare Industry
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16513
Sample Questions
Q1) Non-compete provisions are always offered in exchange for contracting opportunities for the departed employee.
A)True
B)False
Q2) A retention agreement is designed to retain key employees during mergers,consolidations,or changes in organizational leadership.
A)True
B)False
Q3) Employment-At-Will provisions state that employers do not have the right to hire,fire,and promote whomever they chose with due process.
A)True
B)False
Q4) The Drug-Free Workplace Act of 1988 requires __________.
A) The establishment of on-site drug awareness programs
B) Employers to make workplaces safe, healthy, and efficient for all
C) Employers to cease testing for the off-the-job drug use of its workers
D) All of the above
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Chapter 11: Labor Relations and Healthcare Organizations
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16514
Sample Questions
Q1) The process of unionization must be initiated by the employees because unions approaching employees is considered an unfair labor practice.
A)True B)False
Q2) The NLRA requires organizations and unions to inform the NLRB of the parties' intent to begin negotiations 90 days before the contract expires.
A)True B)False
Q3) What percent of the total U.S.civilian work force do unions represent?
A) 5.2%
B) 19.1%
C) 11.3%
D) 26.0%
Q4) When management and union leaders cannot agree on who is and who is not included in the bargaining unit,the regional office of the NLRB makes the determination. A)True
B)False
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Chapter 12: Healthcare Compensation Practices
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16515
Sample Questions
Q1) Setting a range for each pay grade gives flexibility by allowing individuals to progress within a grade.
A)True
B)False
Q2) An individual whose pay is below the range for his/her position is a __________.
A) Red-circled employee
B) Blue-circled employee
C) Green-circled employee
D) Orange-circled employee
Q3) Healthcare employers must keep accurate time records and maintain these records for __________.
A) 2 years
B) 3 years
C) 6 years
D) 7 years
Q4) If an employer chooses a second quartile strategy,that means __________.
A) 75% of firms are paying above; 25% below
B) 25% of firms are paying above; 75% below
C) 50% of firms are paying above; 50% below
D) None of the above
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Chapter 13: The Management of Benefits and Variable Pay in Healthcare
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16516
Sample Questions
Q1) In order to be effective,an organizational incentive program should include everyone except:
A) Part-time staff
B) Administrative staff
C) Employees within their first year of employment with the organization
D) None of the above
Q2) The widespread criticism of how pension plans were being administered led to the passage of the __________.
A) Fair Labor Standards Act (FLSA)
B) Pension Benefit Guarantee Commission (PBGC)
C) Social Security Act (SSA)
D) Employee Retirement Income Security Act (ERISA)
Q3) The following is a type of variable pay for teams:
A) Safety awards
B) Attendance bonuses
C) Deferral compensation
D) Quality improvement rewards
Q4) Benefit functions are among the least outsourced in HR.
A)True B)False
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Chapter 14: Safety, Health, and Security in Healthcare Organizations
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16517
Sample Questions
Q1) Conditions other than serious violations do not have an impact on employees' health or safety.
A)True
B)False
Q2) A security audit is sometimes called a __________.
A) Risk assessment
B) Volatility review
C) Vulnerability analysis
D) None of the above
Q3) Under OSHA there are how many types of violations ranging from severe to minimal:
A) 10
B) 6
C) 5
D) 8
Q4) Labor unions have praised OSHA and congress for providing adequate work place inspectors.
A)True
B)False
Page 16
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